Description

Application maintenance corresponds to the operational exploitation phase of the application. How to have it carried out by a third party? This training covers the practical, technical and contractual aspects of TMA by proposing a methodology based on the experience of numerous outsourcing operations.

Who is this training for ?

For whom ?

IT directors, project managers. Anyone related to TMA.

Prerequisites

Training objectives

Define an expected service level and KPIs Mastering contractualization Manage the contractual relationship Anticipate reversibility

Training program

• A TMA, TMAs?
  • - Application outsourcing. TMA requirements.
  • -
  • - Refocus the IT department on business needs and customer satisfaction.
  • -
  • - Gains from TMA. Types of maintenance. Pitfalls.
  • -
  • - Current practices, the TMA market.
• Service levels, definition
  • - Types of services requested. Types of TMA services.
  • -
  • - Required levels on costs, quality and business needs.
  • -
  • - Measurement on the progress of the TMA.
  • -
  • - Definition of indicators.
  • - Feasibility constraints.
  • - Choice of periodicity.
  • -
  • - Impact on workload. Interpret the indicators.
• Outsourcing contract and contractualization
  • - Characteristics of a contract. Objectives pursued. Legal bases. Points to be established.
  • -
  • - Special clauses. Price. Limitation of amendments. Transfer of employees. Article 122.
  • -
  • - Contractualization. Choice of additional services.
  • - Call for tenders. Conclusion of the contract.
• Transfer of an application
  • - Objectives and planning of the preparation phase. Initial choices.
  • -
  • - Definition of the scope.
  • - Knowledge transfer.
• Technical management of the service
  • - Maintain project management. Management of developments.
  • - Deadline management.
  • - Quality control. Progress monitoring. Tests .
  • -
  • - Anomaly management. Risk management.
• Management of the contractual relationship
  • - Management of an evolving scope. Creation of partnership relationships.
  • - Developments and amendments.
  • -
  • - Benchmarking of the service and its implications on the price. Monitoring file and contractual facts.
  • -
  • - Traceability of services and interventions.
  • -
  • - Termination of the contract: early termination or termination.
• Reversibility

  - n'as pas encore du programme