Description

Every professional relationship goes through moments of tension and conflict. This comprehensive training in assertiveness allows you to practice asserting yourself positively in your relationships and to draw from within yourself the resources to deal with conflict situations generated by passive, aggressive and manipulative attitudes.

Who is this training for ?

For whom ?

Manager, executive, supervisor, technician, assistant or any employee who wishes to develop constructive relationships, including in conflict situations of daily business life.

Prerequisites

None.

Training objectives

Gain confidence and relational ease.

Exercise your authority with more diplomacy.

Limit your ineffective reactions in relationships.

Deal with the behavior of others fairly.

Know how to say no.

Formulate requests and criticisms in a constructive way.

Negotiate and cooperate more easily.

Training program

• Take your own assertive photograph
  • - Better understand your assertive relational style.
  • - Recognize passivity, aggressiveness and manipulation.
  • - Implement assertive practical keys.
• Respond to destabilizing behaviors
  • - Know the 4 dragons of passivity, the appropriate parades.
  • - Deal with aggression using bodily techniques.
  • - Recognize and defuse the manipulations of everyday life.
• Express constructive criticism
  • - Prepare your criticism with 'levels of openness'.
  • - Practice how to formulate it assertively.
• Know how to ask
  • - Prepare yourself mentally and physically.
  • - Dare to ask.
  • - Practice the different methodological steps.
• Build your self-confidence
  • - Develop proactivity.
  • - Nurture self-esteem.
  • - Say no when necessary.
• Develop emotional and physical stability
  • - Practice breathing exercises.
  • - Practice physical concentration.
  • - Manage tension
• Dealing with innuendo and criticism
  • - Transform criticism into useful information.
  • - Understand and defuse misunderstandings.
  • - Acquire tools that allow clarification and transparency.
• Resolve conflicts sustainably
  • - Locate the sources of conflict.
  • - Identify and remove areas of blockage.
  • - Practice how to get out of conflicts.
• Develop negotiation attitudes
  • - Adopt win-win behavior.
  • - Practice building negotiated solutions.
• Practice realistic role play
  • - Test your assertiveness with a role-playing actor.
  • - Anchor your new skills.