Description

This training programme will help participants increase intercultural awareness, develop dynamic intercultural communication skills and cultural competence to enhance relationships and business operations.

Who is this training for ?

Anyone who wants to and learn how to deal with colleagues from other countries and cultures.

Training objectives

Training program

• Intercultural Awareness
  • - Cross Cultural Communication background and relevance.
  • - The impact of cultural values on business practices and behaviour.
  • - Exercise Do's and Don'ts.
  • - Individual behavioural style assessment within cultural context.
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• Decoding Cultural Values and Attitudes
  • - Time, space, group dynamics, authority, tasks, relationships in Europe, Asia, Middle East, America.
• Intercultural Awareness
  • - Cross Cultural Communication background and relevance.
  • - The impact of cultural values on business practices and behaviour.
  • - Exercise Do's and Don'ts.
  • - Individual behavioural style assessment within cultural context.
  • - » Decoding Cultural Values and Attitudes
  • - Time, space, group dynamics, authority, tasks, relationships in Europe, Asia, Middle East, America.
  • - ■ The four dimensions according to Geert Hofstede
  • - Power Distance, Individualism, Masculinity, Uncertainty Avoidance, Long-term Orientation.
  • - ■ Intercultural differences based on context, time and space
  • - Time perception.
  • - Low context and high context.
  • - Explicit and implicit communication.
  • - ■ Cultural taboos
  • - Time perception.
  • - Low context and high context.
  • - Explicit and implicit communication.
  • - Exercise Analysis of how cultural differences impact on operational effectiveness.
  • - Quizzes covering a vast range of countries.
• Effective Cross-Cultural Communication
  • - Different communication styles.
  • - Avoiding misunderstandings and stereotyping.
  • - Verbal and non-verbal communication.
  • - Exercise Role-Play: building communication bridges.
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• Working Together across Cultures
  • - Analysing different definitions and interpretations of the organisation, the company and management.
  • - How teamwork is valued: in the USA, in Africa, in Latin America, in Asia.
  • - Cultural Sensitivity.
  • - Values and Beliefs systems.
  • - Exercise Role-play: working in multicultural teams.
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• Intercultural Management Skills
  • - Bridging barriers and building trust.
  • - The Multicultural Meeting.
  • - Constructive criticism.
  • - Appropriate policies, procedures and practices.
  • - Dealing with performance problems and awkward attitudes.
  • - Exercise Role-play: Managing intercultural Conflict.
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• Managing Individual Encounters
  • - Identifying different working styles and catering to different needs.
  • - Developing behavioural flexibility and fostering mutual understanding and respect.