Description
The 'difficult interviews' training allows HR specialists to manage the emotional and relational dimension of difficult interviews to get messages across and limit the negative impact. In a global context where vigilance on stress at work is an HR priority, this training in conducting difficult interviews is an essential course. The objective is to professionally support employees while preserving their motivation and commitment to the business project.
Who is this training for ?
For whom ?HR Director, HR Professional, HR Professional, Manager.
Prerequisites
None.
Training objectives
Training program
- Identify sensitive situations that can lead to difficult interviews
- - Particularities of HR and management roles.
- - What is difficult for the employee and for the person conducting the interview.
- - Locating difficult interviews: change undergone , organizational changes; frustration or anger following a refusal of promotion; difficult personal situation...
- Identify the individual and collective issues linked to these situations
- - The challenges for HR, the employee, the manager.
- - The challenges for the team and the company.
- Understand the emotional component for both interlocutors
- - Recognize emotions in yourself and others.
- - Understand the mechanisms at work and deal with them by minimizing their negative impact.
- - Recognize and do in the face of stress.
- Understand reactions to change and adopt appropriate behaviors
- - The mechanism of change.
- - The types of reaction to change.
- - Effectively supporting change.
- Improve your interview technique
- - Use an interview framework specific to sensitive situations.
- - Practice active listening: questioning, reformulation, management of silences.
- - Practice actively conducting these interviews through practical situations.
- Remote activity
- - Two e-learning modules "The impact of emotions in a professional situation. Go. A" and "The impact of emotions in a professional situation. Go. B".
