Description
Periods of uncertainty or crisis are times conducive to the deterioration of the social climate and the development of social conflicts. Beyond the costs generated by these conflicts, such a situation destabilizes a company and can give rise to a global crisis. Maintaining a good social climate and preventing conflicts are therefore real challenges. If conflict breaks out, knowing how to deal with it is just as essential. This training provides the keys to detecting and preventing social tensions as well as a methodology and tools to resolve conflict situations.
Who is this training for ?
For whom ?Manager and operational manager. HR director and functional manager in charge of maintaining social balance.
Prerequisites
None
Training objectives
Training program
- Improving the social climate: detecting and preventing social tensions
- - Identify and analyze social tensions.
- - Set up a social climate survey, monitoring, dashboards and indicators.
- - Benchmark yourself using to the Skills Campus survey.
- - Implement an action plan.
- - Take care of communication, particularly during times of change.
- - Support managers in proximity in the prevention of social tensions.
- - Understand how individual tensions can lead to collective conflicts.
- Act on the triggering event to defuse the risk of conflict
- - Distinguish the union strategies implemented.
- - Use leaflets and social literature.
- - Promote good social dialogue.
- - Take action to resolve emerging conflicts.
- Master the right to organize and strike
- - Know the rights and duties of strikers and union delegates.
- - Know how to use legal recourse.
- Manage the conflict, communicate and act quickly and get out of the conflict Identify the different stages of a conflict.
- - Act tactically by alternating authority, exchange and negotiation with social partners.
- - Involve management.
- - Organize the crisis unit.
- - Communicate internally and externally about the conflict.
- - Exit the conflict and prepare for post-conflict.
