Description

The Windows 10 operating system has many features and particularities that require specific knowledge. This very practical training will provide you with all the skills to effectively provide user support.

Who is this training for ?

For whom ?

Anyone who needs to assist users in a Windows 10 environment.

Prerequisites

Training objectives

Learn how to troubleshoot Windows 10 Use the correct commands and troubleshooting tools Adapt a workstation to the user's needs Add, configure, delete a user's account Install, uninstall and commission hardware and software

Training program

• The user environment
  • - Manage PC mode, tablet mode, thumbnails, applications.
  • - Add, configure, delete a user's account.
  • - Associate a password to a user.
  • - Change the application associated by default with a file type.
  • - The registry, user profiles.
  • - The Edge browser.
  • - Practical work Changing user settings.
• Startup and hardware management
  • - ReadyBoost and SuperFetch.
  • - Troubleshooting drivers, ACPI, APM.
  • - Basic troubleshooting tools: ERD, Windows diagnostics, backup.
  • - Troubleshooting CD, advanced tools: knowledge base, MBSA etc.
  • - Advanced boot mode: system restore, recovery.
  • - UEFI support.
  • - Practical work Troubleshooting, creating MMC, system restore, previous version, creating a backup, creating and using a WinRE and WinPE CD.
• The file system and local security
  • - Troubleshooting quotas and EFS encryption.
  • - File access issues.
  • - Auditing.
  • - Bitlocker, setting up, key recovery.
  • - Local security policy.
  • - Policy templates.
  • - Counters, logs, and resource monitor.
  • - Jobs practices Creating and converting a volume, testing inheritance rules, testing a security strategy.
  • - Setting up counters to test disks, memory and CPU.
• The file system and local security
  • - Troubleshooting quotas and EFS encryption.
  • - File access issues.
  • - Auditing.
  • - Bitlocker, setting up, key recovery.
  • - Local security policy.
  • - Policy templates.
  • - Counters, logs, and resource monitor.
  • - Jobs practices Creating and converting a volume, testing inheritance rules, testing a security strategy.
  • - Setting up counters to test disks, memory and CPU.
• Network troubleshooting

  - n'as pas encore du programme

• Problems with system installation, software management
  • - View system information.
  • - Task Manager.
  • - Software Compatibility Assistant.
  • - Practical work Using the Hardware Assessment application and File Transfer Wizard.
• The user environment
  • - Manage tiles, applications.
  • - Add, configure, delete a user's account.
  • - Associate a password with a user.
  • - Change the application associated by default with a file type.
  • - The registry, user profiles.
  • - Practical work Modifying the settings of the user.
• The user environment
  • - Manage tiles, applications.
  • - Add, configure, delete a user's account.
  • - Associate a password with a user.
  • - Change the application associated by default with a file type.
  • - The registry, user profiles.
  • - Practical work Modifying the settings of the user.
• Startup and hardware management
  • - System architecture.
  • - Troubleshooting drivers, ACPI, APM.
  • - Basic troubleshooting tools: ERD, Windows diagnostics, backup.
  • - WinRE, WinPE troubleshooting CD.
  • - Advanced tools: knowledge base, MBSA etc.
  • - Advanced boot mode: system restore, system image recovery.
  • - Boot settings.
  • - UEFI support.
  • - Practical work Troubleshooting, creating MMC, system restore, previous version, creating a backup, creation and use of a WinRE and WinPE CD.