Description

Who is this training for ?

Training objectives

Training program

• Before the face-to-face
  • - A video and a self-diagnosis to prepare for your training.
  • - A useful first tool on the telephone.
• Adapt your communication to sell over the phone
  • - Telephone tools: voice, words, active listening.
  • - Diagnose your attitude on the telephone.
  • - Identify your strengths.
  • - Structuring your sale with CRC.
  • - Scenario Practical exercises: adapting to the telephone.
• Succeed in the first few moments on the phone Greet an incoming call.
  • - Hook up and overcome roadblocks on outgoing calls.
  • - Question by involving the customer: the SPID method.
  • - Obtain the customer's expectations and motivations.
  • - Scenario Scenario: my catchphrase.
  • - Questioning training.
• Argument to sell
  • - Strengthen the desire to change.
  • - Develop a persuasive commercial argument.
  • - Treat objections, doubts and lack of information separately.
  • - Know how to value your price.
  • - Conclude on the phone.
  • - Take your leave, leave a good last impression.
  • - Scenario Training on a complete sales case on phone.
• Negotiate and preserve your margins Affirm your added value and argue your price. Resist to promote your offer.
  • - Obtain compensation in exchange for any effort.
  • - Finalize the client's commitment.
  • - Scenario Training for final negotiation and competition.
• After face-to-face, implementation in a work situation
  • - A challenge each week to help implement.
  • - To learn more about remote activities A video 'Selling is an art!'.