Description
Who is this training for ?
For whom ?Prerequisites
Training objectives
Training program
- Before the face-to-face
- A video and a self-diagnosis to prepare for your training.
- A useful first tool on the telephone.
- Adapt your communication to sell over the phone
- Telephone tools: voice, words, active listening.
- Diagnose your attitude on the telephone.
- Identify your strengths.
- Structuring your sale with CRC.
- Scenario Practical exercises: adapting to the telephone.
- Succeed in the first few moments on the phone Greet an incoming call.
- Hook up and overcome roadblocks on outgoing calls.
- Question by involving the customer: the SPID method.
- Obtain the customer's expectations and motivations.
- Scenario Scenario: my catchphrase.
- Questioning training.
- Argument to sell
- Strengthen the desire to change.
- Develop a persuasive commercial argument.
- Treat objections, doubts and lack of information separately.
- Know how to value your price.
- Conclude on the phone.
- Take your leave, leave a good last impression.
- Scenario Training on a complete sales case on phone.
- Negotiate and preserve your margins Affirm your added value and argue your price. Resist to promote your offer.
- Obtain compensation in exchange for any effort.
- Finalize the client's commitment.
- Scenario Training for final negotiation and competition.
- After face-to-face, implementation in a work situation
- A challenge each week to help implement.
- To learn more about remote activities A video 'Selling is an art!'.
