Description

How to excel in the exercise of your assistant profession? By gaining height, pushing the limits of your position and playing the role of a true independent partner of management and teams.
Thanks to an exclusive SKILLS CAMPUS method, discover and master the 5As of professional excellence for the assistant!

Who is this training for ?

For whom ?

Executive assistant.

Office manager.

Experienced or high-potential assistant.

Any person contributing to supporting managerial action: coordinator, facilitator.

Prerequisites

None.

Training objectives

Resolutely focus your actions on results and service to internal or external customers.

Act as a pioneer during changes.

Support the manager's decisions.

Push the limits of your position.

Bring new ideas.

Training program

• Strive for professional excellence
  • - Exceeding management's expectations: the '5A' of professional excellence.
  • - Give yourself ambitious objectives to develop your added value.
• Association: become a true partner!
  • - Act within the team for successful collaboration.
  • - Think win-win.
  • - Adopt the R.E.S.P.E.C.T. approach with internal and external customers.
  • - Scenario Collective exercise: identify your support points and areas of development for your mission.
• Adaptation: be flexible!
  • - Understand the challenges of the professional environment and their consequences for your mission.
  • - Identify your reactions to change.
  • - Manage your emotions and express your
  • - Take a step back and propose constructive solutions.
  • - Scenario Real case study: analysis of resistance to change and proposal of an adapted action plan.
• Attitude: strengthen your impact!
  • - Play your role as facilitator to the fullest.
  • - Adapt your argument to your interlocutor.
  • - Manage delicate situations in a spirit of cooperation.
  • - Scenario Communication exercises and simulations to practice arguing and handling objections.
• Anticipation: be proactive!
  • - Be proactive.
  • - Strengthen your autonomy in the conduct of your missions.
  • - Seize opportunities to shape your position and evolve within it.
  • - Scenario Concrete cases in sub-groups: define and validate a development project to promote its realization.
• Aptitude: dare to be original!

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