Description

Asserting yourself positively in your professional relationships is a key to success for yourself and for others. Training in assertiveness and conflict management is an excellent entry point into a personal development journey. It allows you to draw from within yourself useful resources in order to deal with professional conflict situations generated by passive, aggressive and manipulative attitudes.

Who is this training for ?

For whom ?

Manager, executive, department head, supervisor or technician, assistant or any employee carrying out a professional activity where conflict resolution and self-affirmation are essential to successfully carrying out their mission.

Prerequisites

None.

Training objectives

Limit your ineffective reactions in a relationship

Dealing with ineffective behavior

Develop self-confidence

Deal with disagreements

Express requests and criticism constructively

Assert yourself through your physical and emotional presence

Training program

• Know your relationship photography
  • - Discover your assertive style.
  • - Implement the practical keys to an assertive attitude.
  • - Scenario Individual self-diagnosis of assertiveness.
• Respond to destabilizing behaviors

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• Express constructive criticism
  • - Prepare your criticism with the DESC method.
  • - Practice how to formulate it assertively.
  • - Scenarios Scenarios to express constructive criticism.
• Dealing with reviews
  • - Transform criticism into useful information.
  • - Use tools that allow clarification and transparency.
  • - Scenario Training and identification of good practices.
• Knowing how to assert yourself quietly in a relationship
  • - Dare to ask and know how to say no when necessary.
  • - Scenario Based on real-life situations to anchor good practices, assessment and action plan.
  • - The keys to better cooperation
• Develop self-confidence
  • - Transform difficulties into positive ones.
  • - Neutralize the impact of negative thoughts.
  • - Scenario Exercises to explore your obstacles and your resources.
• Resolve conflicts
  • - Identify the sources of conflict.
  • - Practice how to resolve conflicts.
  • - Scenario Training workshop for conflict negotiation.
• Negotiate on a daily basis with realism
  • - Adopt win-win behaviors.
  • - Practice building negotiated solutions.
  • - Scenario Behavioral, bodily and respiratory exercises and personal assessment.