Description

Human resources key interview training is specially designed for HR function players who are, on a daily basis, called upon by employees to handle individual requests or situations. The situations encountered, although multiple, are categorized by level of complexity and give rise to a structure and a precise methodology to handle each scenario with professionalism and efficiency. HR specialists are, in fact, often helpless to deal with certain emotional reactions or complex cases. Specific techniques and tool sheets allow HR stakeholders to approach these face-to-face interviews in a calm and structured manner. The HR department thus gains credibility with employees and managers and real trust is established with the Human Resources function.

Who is this training for ?

For whom ?

All HR executives who wish to strengthen their interpersonal skills in different HR face-to-face situations.

Prerequisites

Training objectives

Use an interview structure and ask relevant questions.

Adapt your behavior to the situations.

Training program

• Identify the skills required to succeed in face-to-face HR interviews
  • - Difficulties encountered by HR managers and HR specialists in individual interviews.
  • - Issues and risks incurred in the event of uncontrolled interviews.
• Equip yourself with tools to conduct constructive HR interviews
  • - Have a structure and standard questions adapted to each interview.
  • - Clarify the objectives and the HR role in each situation.
• Actively train to conduct key human resources interviews
  • - Interview relating to a complaint of discrimination or harassment.
  • - Management of dissatisfaction with professional development.
  • - End of trial period interview at the initiative of the employer.
  • - Difficulties in the employee's private life.
  • - Difficulties at work with managers or colleagues.
• Adopt appropriate behaviors to communicate effectively
  • - Know how to question and reformulate.
  • - Identify and use good listening attitudes.
  • - Develop your self-diagnosis of assertiveness.
  • - Identify the emotions of your interlocutor, knowing how to deal with them.
• Remote activity
  • - Two e-learning modules "Adapt to each other to communicate better. Go. A" and "Adapt to others to communicate better. Go. B".