Description

General Services today occupy an increasingly strategic place in the company. At the heart of this activity, the Manager of General Services and the working environment is at the same time manager, manager, organizer and also buyer, negotiator. A generalist in technical fields, he is the unifier of all internal and external stakeholders. This training gives them a complete answer to manage their teams and open up to related activities (project management, facility and property management).

Who is this training for ?

For whom ?

Director/responsible for General Services, work environment.

Responsible for technical management and real estate services.

Responsible for service delivery and assets.

External service provider: site manager and contract manager.

Prerequisites

None.

Training objectives

Succeed in the transformation of general services in the company.

Develop the relationship with the internal customer.

Optimize internal skills and external resources.

Acquire the tools for managing the relationship with service providers.

Contribute to the preparation and monitoring of the budget.

Training program

• PART 1: Master the fundamentals of the function (3 days)

  - n'as pas encore du programme

• PART 2: Managing the general services team and external service providers (3 days)
  • - 1 - Organize your management
  • - Establish a resource diagnosis
  • - The manager's know-how
  • - 2 - Manage external service providers
  • - Identify the risks attached to subcontracting.
  • - Identify the key points of a service contract.
  • - Implement monitoring and reporting tools 'evaluation of service providers.
  • - Initiate a progress plan process.
  • - 3 - Manage the team: strengthen the efficiency of employees in the daily life of general services
  • - Act on their motivations.
  • - Strengthen their skills.
  • - Foster communication within the team.
  • - 4 - Manage yourself
  • - Develop your personal effectiveness as soon as you take up your position.
  • - Foster delegation and focus on “added value” activities.
  • - Scenario
  • - Practical application
• PART 3: Construct a budget highlighting the performance of general services (3 days)
  • - 1 - Identify costs
  • - Identify the company's economic constraints and their impact on General Services.
  • - Identify its main cost indicators.
  • - Use external databases to benchmark yourself.
  • - 2 - Establish the budget for general services
  • - Structure and develop your budget: define operational objectives:
  • - build your action plan.
  • - Know how to optimize your budget.
  • - Study the profitability of an energy investment.
  • - Scenario
  • - 3 - Manage the expected performance of general services
  • - Summary of the cycle, explain your commitments to improve:
  • - the quality of service;
  • - monitoring and optimizing costs;
  • - the safety of people and buildings;
  • - the effectiveness of your environmental action plan.