Description

Implement an IT quality policy in your company: identify the problems, choose an approach and apply it. A seminar based on in-depth and particularly significant experience.

Who is this training for ?

For whom ?

This summary course is aimed at IT managers, methods managers, managers of large projects having to implement a quality approach.

Prerequisites

Training objectives

Understand the concepts of quality within the IS

Master the strategic issues of quality in the DSI

Analyze the quality management approaches, standards and benchmarks IS

Implement an approach and an action plan quality management

Training program

• The Quality concept
  • - Definition and various aspects relating to this concept.
  • - Developments and measurements.
• Field of action of the DSI on Quality in the company
  • - IT customers.
  • - Customer expectations.
  • - From software to business results.
  • - Exchanges on the notion of the IT department value chain.
  • - Reflection on the IT stakeholders in your organization.
• The need for standardization
  • - Control of IT processes in the extended enterprise.
  • - The role of quality assurance and certification.
  • - Scandals and risk management .
  • - IT impacts of the Sarbanes-Oxley Act.
  • - Demonstration.
• Approaches, standards and benchmarks
  • - The different quality excellence awards.
  • - Standards and benchmarks: ISO 9000 version 2000, Six Sigma, ITIL, CMMI, COBIT, SPICE.
  • - Comparisons and implications for the IT department.
  • - Standards relating to IT governance.
• The Quality approach
  • - Ten rules for initiating a Quality approach.
  • - Evaluate the level of Quality of your IT department or project.
  • - Investment, operating costs.
  • - The reallocation of resources.
  • - Certification: the benefits for the company.
  • - Collective reflection.
  • - Plan to start your project and define your progression strategy.
• Acting on Quality: methods for IT
  • - Calibrate the requirements of your customers. Cope with the abuses of the king customer.
  • - Act on value creation. Control complexity (activities, products and services).
  • - Master relationships between users (MOA, MOE, teams).
  • - IT operations: professionalize customer relations with service levels.
  • - Establish a PAQ: set objectives and monitor.
  • - Implement a quality management system.