Description

The organization of General Services in a company can take different forms: services provided internally, services provided by several external service providers or by a single operator. It is up to the General Services manager to propose the right balance between these different modes of service. This training in Managing a multi-service or multi-technical operator gives a global vision of the resources to be mobilized internally and externally to offer the service adapted to the needs of the company and the demands of internal customers.

Who is this training for ?

For whom ?

Manager of General Services, Real Estate and assistants, management and business manager, purchasing manager, global operator pilot, external service provider.

Prerequisites

• Incoming or confirmed managers in the “general services and work environment” sector.

Training objectives

Identify costs and secure multi-technical and multi-service contracts.

Improve the management of service providers.

Training program

• Organize Facility Management adapted to its context
  • Identify the "who does what" for: equipment maintenance, development work, services to occupants; fluid and energy management; hygiene, safety, environment .
  • Analyze the advantages and limits of organizational methods: providers in separate batches, global operator.
• Choosing a global service provider, the conditions for success
  • Clarify your needs as a customer: in terms of costs; quality of service; security; reliability of equipment.
  • Identify the differentiating elements of the service providers involved on the Facility Management market.
• Identify the essential clauses of a contract with a global operator
  • Take the measure of the economic aspects.
  • Locate the specific clauses.
  • Practice on a concrete case.
• Optimize service provider management
  • Use and develop the service provider's reporting.
  • Set up a system for measuring the quality of services.
  • Develop your benchmarking culture, and use the available business ratios.
  • Structure the governance of the contract: monitoring committee; steering committee.
  • List the axes of a progress plan and the conditions for its implementation .
• Remote activity
  • To illustrate the contribution of knowledge: a 'Facility Management Real Estate' video.