Description
The process approach developed in the ISO 9001 standard promotes the decompartmentalization of the company and the deployment of the Quality strategy. This approach leads to an increased role and responsibilities for 'process pilot' managers. In this training, they will discover how to become real contributors to the Quality system and the performance of their company by effectively managing their process in a logic of risk management and continuous improvement.
Who is this training for ?
For whom ?Driver, process owner. Quality Manager, activity manager.
Prerequisites
None.
Training objectives
Training program
- The process approach to decompartmentalize the company
- - The principles of the process approach.
- - The requirements of the ISO 00 V0 standard.
- - Process mapping.
- Describe and control the progress of a process by reasoning about risk
- - Describe a process: aim for what is necessary, identify the characteristics of a process, make links with existing procedures and operating methods, represent processes graphically.
- - The information sheet process identity: what sections it must contain.
- - Identify and reduce the related risks.
- - Implement appropriate monitoring actions to control non-compliance. conformities.
- Manage and improve a process
- - Measure the performance of the process from a 'quality-cost-time' perspective.
- - Differentiate between performance and monitoring indicators.
- - Take stock of the process, set progress objectives, formalize your action plan.
- - Prepare and organize process reviews.
- - Know how to identify opportunities.
- Responsibilities of the process manager
- - Example of mission sheet.
- - Define the pilot's contributions and the expected results.
- - Know how to communicate, lead, inspire people to act.
- Remote activities
- - Two videos "Tutorial: Describing a quality process" ; "Tutorial: Building support for your process review".
