Description
Beyond ISO 9001 certification, the quality approach can contribute in a very concrete way to the profitability of the company. Measuring and reducing non-quality costs and reducing production costs become real levers for action. How to demonstrate the profitability of a quality management system? How to convince management of the financial performance of a quality department? How to think about numbers beyond quality indicators? This training gives you the keys...
Who is this training for ?
For whom ?Directors, Quality Managers. Correspondents, quality facilitators. Managers.
Prerequisites
- This training requires knowledge of the principles of a quality management system.
Training objectives
Training program
- Before the face-to-face
- - A self-diagnosis.
- Quality economic levers
- n'as pas encore du programme
- The cost of obtaining quality (C.O.Q)
- - Calculate internal and external non-quality costs (CNQ).
- - Calculate control and prevention costs (Quality costs: QC).
- - Evaluate the COQ . Its 4 sections.
- - Reduce COQ while guaranteeing customer safety.
- - Identify courses of action to optimize the company's margin, measure efficiency.
- Reason return on investment
- - Adopt an investment logic when developing action plans, calculate the cost of the proposed solution, deduce the potential gains.
- - Develop your information sheet corrective action to adhere to this logic.
- Go further
- - Reason the costs of acquiring and retaining customers.
- - Know how to argue your selling price.
- After face-to-face, implementation in a work situation
- - A reinforcement program by email.
