Description

During this training, you will be able to gain the knowledge and expertise necessary to help an organization plan and implement the process of transitioning an SMS from ISO/IEC 20000-1:2011 to ISO /IEC 20000-1:2018 on time.

Who is this training for ?

For whom ?

To executives, trainers and/or consultants involved in a migration to an ISO/IEC 20000-1:2018 SMS. To those responsible for the migration process from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018. To auditors seeking to carry out certification of the ISO/IEC 20000-1:2018 transition.

Prerequisites

A fundamental understanding of ISO/IEC 20000-1 and in-depth knowledge of transition processes.

Training objectives

Learn the main differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018

Master the new concepts and requirements of ISO/IEC 20000-1:2018

Learn how to effectively implement ISO/IEC changes 20000-1:2018 to an existing service management system (SMS).

Understand the new high-level structure of ISO/IEC 20000-1:2018 and learn how to apply it to an existing SMS.