Description
This course will allow you to become aware of the concepts and good practices for implementing a Quality Management System as specified in ISO 9001:2015 as well as in ISO 9004:2009 and pass the Foundation certification.
Who is this training for ?
For whom ?
Members of a quality team, personnel involved in the implementation of the ISO 9001 standard or in operations linked to a QMS, auditors.
Prerequisites
Training objectives
Training program
- Introduction to ISO 9001 Quality Management System concepts
- Introduction to the ISO 9001 family of standards.
- Introduction to management systems and the process approach.
- Understanding the fundamental principles of quality management .
- Know the general requirements: presentation of clauses 4 to 8 of ISO 9001.
- Management responsibility: presentation of chapter 5.
- Resource management: presentation of chapter 6Production of the product: presentation of chapter 7.
- Measuring analysis and continuous improvement: presentation of chapter 8.
- Implement requirements consistent with ISO 9001:2015
- Selection of the approach and methodology implemented within the ISO 9001 framework.
- Identification and analysis of customer needs and requirements.
- Implementation work of document management.
- Follow the process of resource management, product production and purchasing.
- Control and monitor a Quality Management System.
- Measure customer satisfaction.
- Conduct an internal ISO 9001 audit and carry out the management review of the Quality Management System.
- Implementation of a continuous improvement program.
- Preparation for the ISO 9001 certification audit and plan for registration with a certification body.
- Examen Certified ISO 9001 Foundation
- Domain 1: Fundamental principles and concepts of quality.
- Domain 2: Quality Management System (QMS).
