Description

Conflict management is a main concern for managers. More than confrontation or avoidance, lasting conflict resolution is a key issue for maintaining team dynamics. based on an individual diagnosis, this in-depth training on the conflict approach will allow you to: identify what is conflicting for you; to understand the dynamics of the conflict; to train yourself in different conflict situations to resolve them and secure the post-conflict.

Who is this training for ?

For whom ?

Any confirmed hierarchical or cross-functional manager who wishes to progress in their mastery of conflict management.

Prerequisites

None

Training objectives

Know yourself better to effectively deal with conflicts.

Anticipate possible conflict situations.

Anticipate possible conflict situations.

Anticipate possible conflict situations.

Address post-conflict situations and secure your relational style.

Training program

• Identify difficult conflict situations
  • - Identify risky conflict contexts and triggers.
  • - Recognize your own defense mechanisms in conflict.
  • - Scenario
  • - In practice: assess your degree of conflict resistance.
• Decipher and analyze a professional conflict situation

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• Take another look at the conflict
  • - Develop a positive attitude in the face of conflict situations.
  • - Think “search for solutions” above all.
  • - Assert yourself in and despite conflict.
  • - Scenario
  • - In practice: practice listing solutions in a conflict situation.
• Negotiate effectively and get out of conflict
  • - Treat the conflict at the right time to consider an attitude of cooperation.
  • - Decode the signals in verbal and non-verbal communication.
  • - Remove the implicit language and identify the role of limiting beliefs.
  • - Develop your self-esteem.
  • - Scenario
  • - In practice: practice negotiating during and to get out of conflict.