Description

As true relays for Quality managers, Quality correspondents/facilitators must energize the Quality approach within their department or entity. This mission requires a good knowledge of Quality principles, as well as the associated key tools (Quality indicators, action plan, problem resolution, documentation, etc.). Discover these fundamentals in this 'Quality Correspondent / Facilitator' training which focuses above all on practice.

Who is this training for ?

For whom ?

Correspondent, facilitator, referent, Quality relay as part of a Quality project. Anyone wishing to know the essentials of quality from a 'field' point of view.

Prerequisites

None.

Training objectives

Understand the principles of the ISO 9001 V2015 standard to relay to the quality manager and/or process managers

Training program

• The principles and challenges of a Quality approach
  • - The scope of a Quality approach, the vocabulary.
  • - Quality management and the PDCA cycle.
  • - The customer at the heart of the action.
• Understanding the main points of ISO 9001 V2015

  - n'as pas encore du programme

• Bring improvement to life with the right Quality tools
  • - Identify areas for progress within its scope of action.
  • - Build your Quality action plan in line with the company's quality policy.
  • - Make Quality objectives concrete with operational staff.
  • - Trigger corrective actions using a problem-solving method.
  • - Help prepare for an audit.
  • - Ensure monitoring actions in its entity.
• Measuring progress
  • - Manage using Quality indicators and dashboard: define them for your activity.
  • - Creation and communication of a Quality dashboard.
  • - Provide information to managers and Quality managers.
• The mission of the Quality correspondent
  • - Relay between the Quality manager, managers and employees.
  • - Train, communicate, lead, be proactive.
• Remote activities
  • - An expert "ISO 9001 standard: knowing the key points of implementation" and a video "Formatting a quality indicator".