Description

Behind the rigor of the word procedure lies one of the keys to business organization. The procedures aim to clarify the roles and responsibilities of each person and the information circuits. Defining procedures precisely gives the company a lever for collective efficiency.

Who is this training for ?

For whom ?

Department or team manager. Organizer. Quality Manager. IT operator responsible for defining procedures.

Prerequisites

None.

Training objectives

Write the documents for a documentary system.

Structure the documentary system.

Prioritize the documents.

Training program

• Clarify key concepts: processes, procedures, functions, tasks, etc.
  • - Frame the drafting of procedures within your mission and/or the business project.
  • - Identify the need to establish procedures by identifying the risks involved.
  • - Distinguish between what is necessary to describe and what is not.
• Structuring the approach, prioritizing the documents and linking them together
  • - The main documents: general procedures; business procedures; operating methods.
  • - Prioritize the levels of documents.
  • - Establish the links between the documents.
• Appropriate procedure design tools
  • - Flow diagrams, process diagrams, flowcharts.
  • - Decision tables.
  • - Make attractive presentations.
  • - Use different ways of model the documents.
• Create and maintain a procedures manual
  • - Define the content of a procedure and put in place the drafting and management rules.
  • - Develop the procedure of procedures.
  • - Carry out a critical analysis of the existing procedures.
  • - Choose the right software to help with the design and representation of a procedure.
  • - Set up an organization to capitalize on know-how.