Description

This practical internship allows you to acquire a method for carrying out effective and efficient process audits at all levels of the company. The objective is to perfect your questioning practice, master your objectivity and develop a more global and educational approach to auditing.

Who is this training for ?

For whom ?

Quality manager, process manager, internal auditor, quality auditor.

Prerequisites

Auditing experience required.

Training objectives

Understand the principles of quality management Prepare for the process audit in a comprehensive and educational manner Carry out an audit of your company’s processes Identify and rate process risks

Training program

• Purpose of the eight principles of quality management
  • - Remember the principles of a quality management system.
  • - Understand the purpose of the ISO 9001 chapters.
  • - Integrate the quality audit in continuous improvement.
  • - Deploy the PDCA approach (DEMING wheel).
  • - Review the purpose and direction of the ISO 19011 standard.
• Purpose of the eight principles of quality management
  • - Remember the principles of a quality management system.
  • - Understand the purpose of the ISO 9001 chapters.
  • - Integrate the quality audit in continuous improvement.
  • - Deploy the PDCA approach (DEMING wheel).
  • - Review the purpose and direction of the ISO 19011 standard.
• Interest and understanding of the process approach
  • - Identify the challenges of management through processes.
  • - Analyze the process map.
  • - Introduce a systemic vision.
  • - Understand planning implementation.
  • - Analyze the level of control of process activities.
  • - Identify the level of process maturity.
  • - Define the involvement of stakeholders and process interactions.
  • - Understand the measurement system and analyze performance.
  • - Practical work In subgroups, putting the process audit into practice, preparation, interviews based on role plays, restitution, behavior analysis.
• Concept and classification of risks (FMEA Process approach)
  • - Understand the concept of failure mode analysis.
  • - Analyze their effects and process criticality (FMEA).
  • - Determine the typology of process risks.
  • - Identify failure modes and causes.
  • - Apply the rules of the three "C": observation, consequences, causes.
  • - Define the methodology classification of process risks.
  • - Associate process risk analysis with quality audit.
  • - Practical work Identification and rating of risks on a typical process.
  • - Restitution.
• Succeed in your audit interviews
  • - Plan and organize company process audits.
  • - Choose auditors, determine their skills and profiles.
  • - Prepare the audit interview and its framework.
  • - Define your common thread.
  • - Work on your communication to facilitate exchange: listening, reformulation, relaunching, refocusing.
  • - Establish a constructive relationship with the auditee.
  • - Practical work Simulation of process audits and restitution of role plays: analysis of the progress and behavior.