Description

This training will allow you to optimize the organization of your work in order to ensure effective monitoring of commercial actions. At the end of this internship, your ability to direct customer requests and serve as an interface with salespeople will be optimized, with the aim of building customer loyalty.

Who is this training for ?

For whom ?

Sales assistant, customer manager/advisor, sales administration assistant.

Prerequisites

None.

Training objectives

Identify the scope of action of the sales assistant Assist the sales team by monitoring the dashboard adapted to the needs of the department Advise, sell and handle complaints whatever the situation Manage commercial events in an organized manner

Training program

• Responsible for sales administration
  • - Process orders: from the quote to payment of the invoice.
  • - Monitor customer relations.
  • - Master office tools (Word, Excel .
  • - ).
  • - Prevent customer risk.
  • - Monitor current business and manage discrepancies.
  • - Exercise: Create the job description for the Sales Assistant (function, tasks, hierarchical and occasional relationships, required qualities.
  • - ).
  • - Discussions on good practice.
• Contribute to commercial success
  • - Prioritize priorities of a different nature.
  • - The prospect or the customer.
  • - The salespeople.
  • - The manager.
  • - Assist the sales manager in the management of his daily life.
  • - Organize and manage the information necessary for the activity.
  • - Know how to analyze objective deviations/results.
  • - Time management.
  • - Assist salespeople in operational organization.
  • - Provide tools for monitoring commercial activity.
  • - Setting up and updating results dashboards.
  • - Alert about customer deadlines.
  • - Participate in monitoring the market and competitors.
  • - Exercise: Build, update and "maintain" a dashboard for a sales department.
• Strengthen your communication skills
  • - Be heard, position yourself as a decision-making aid.
  • - Welcome and inform prospects/customers.
  • - Advise and sell face-to-face and by telephone.
  • - Know how to handle complaints.
  • - Write customer-oriented letters.
• Bring added value to commercial action
  • - Commercial know-how.
  • - Be proactive in commercial action and ensure follow-up.
  • - Design and produce commercial communication support.
  • - Organize trade fairs and events.
  • - Effectively manage the fallout from events.
  • - Exercise: Filmed scenario: customer relations on the telephone: stay positive and know manage a difficult prospect or customer, handle a complaint.
  • - Individualized debriefing.