Description

This course presents the methods to apply and the actions to carry out to successfully implement an IT project. It proposes a participatory approach capable of fully involving all stakeholders and facilitating organizational developments.

Who is this training for ?

For whom ?

Any person who must play a role in supporting change associated with an Information System project.

Prerequisites

Training objectives

Establish a change management strategyChoose, justify and organize a deployment method

Organize migration operations

Identify the workforce to be trained and organize their skills development

Create the project communication plan

Training program

• Problematic
  • - Definition and origin of change management.
  • - Actors, resistance to change.
  • - Technology acceptance model (TAM).
  • - Actors in change management.
  • - Levers of change (communication, participation, experimentation, migration, dissemination, documentation, training).
  • - Strategy.
  • - Objectives.
  • - Risk factors/success.
• La communication
  • - Define the strategy.
  • - Describe the objectives.
  • - Determine the timing of actions.
  • - Plan communication actions.
  • - Build the communication plan.
  • - Carry it out, monitor it, develop it.
  • - Identify and involve the different stakeholders.
  • - Adjust according to the progress of the project.
  • - Coordinate communication with the life cycle of the project.
  • - Mistakes to avoid.
  • - Indicators of monitoring and dashboard.
• Participation
  • - Involve users to facilitate appropriation.
  • - Use of UML as support for training and user documentation.
  • - Participatory approach.
  • - JRP technique.
  • - Real-scale simulation.
• Experimentation
  • - Check suitability for needs, proper functioning, reliability.
  • - The objectives of the experiment.
  • - Implementation: actors and roles, pilot sites.
  • - Measure the results of the study.
• Site organization
  • - Organize the implementation in the sites to be deployed.
  • - Define the actions to be carried out and the necessary materials.
  • - Equipment: inventory of needs, specifications, orders, installation.
• Migration
  • - Data required for startup.
  • - Problem.
  • - Actions to carry out.
  • - Strategy.
  • - Define, plan, execute and monitor the migration plan.
• Diffusion
  • - Strategies and deployment assistance.
  • - Planning and monitoring.
  • - Impact on training and migration.
• User documentation
  • - The operating procedure.
  • - Writing, content.
  • - Online help.
  • - Design and create the help .