Description

A precise summary of the most recent advances in IT and telecommunications, their foreseeable developments in the short and medium term, and their impact on businesses: building service networks, securing them; master Internet technologies; measure the impact of mobility and e-commerce; integrate mobility into development methods; set up client-server and Cloud applications; choose a development process adapted to new technologies.

Who is this training for ?

Training objectives

Identify the main advances in digital technologies
Discover methodological trends
Evaluate the impact on the organization
Identify new IS and telecommunications architectures
Discover new trends in IS security
Understand web technologies and its applications

Training program

Telecommunications: market and solutions

• Principles, architectures and evolution of telecommunications networks.
• Actors, markets, positioning of operators, content and service providers.
• Business networks.
• Main switching and routing architectures.
• Quality of service and SLA (Service Level Agreement).
• Evolutions towards virtual networks and network virtualization .
• Scaling towards server farms and the cloud.

Network architectures and technologies

• Operator networks. Access networks. High speeds. Triple/quadruple play. xDSL, EFM solutions.
• Techniques. Cable. Optical local loop. Emergence of radio networks: WiFi, WiMax, Mesh, WiGig.
• Cellular telephone networks: EDGE, UTMS, HSDPA 4G and 5G.
• Local mobile networks (802.11 a/b/e). /g/n), Bluetooth (802.15), ZigBee and UWB, WiFi Hostpot.
• Local network architecture.
• Network technologies: switching, routing and switching label (Ethernet, IP, MPLS).
• Internet routing (intra-domain and BGP).
• QoS: DiffServ model.
• Content distribution networks (CDN) and "overlays". P2P networks.
• Virtual networks. SDN solutions and their advantages.
• Virtualization of network functions (NFV: Network Function Virtualization). OpenFlox and OpenStack.
• Mobility: moving the workstation. Network mobility management.
• Handover, roaming and mobility management. WIMAX 802.16IP Mobile networks and cellular mobility...
• Evolution of Internet architecture and protocols. IPv6, ambient Internet, vehicular networks, etc.
• Synthesis: interaction between networks and applications. Traffic. Metrology. Perspectives.

Methodological and technological trends

• DevOps: focus on collaboration between the different players in the software chain.
• Big data: positioning the IT department.
• Data storage in disconnected mode ".
• BYOD and the integration of new tools: mobility, DaaS, virtual workstation/office, etc.
• 3D printing. Immersive 3D.
• Artificial intelligence and robots.
• Drones and geolocation and map management.
• Evolution towards the Internet of Things and "Cyberphysical Systems".
• Free software. Security and sustainability guarantees. Impact on workstations.
• Application integration: ESB and EAI. .

IS infrastructure and security

• State of the art of IS infrastructure.
• Mobility and new workstations (PC, Tablet, Hybrid...).
• New operating systems (Windows 10, Chrome, iOS, Android...)
• Servers: databases, applications, web.
• Big. Data. Evolution of databases: in-memory, opening towards virtualization and the cloud, NoSQL.
• Virtualization: impact on infrastructure and security.
• Cloud: private, public and hybrid. Outsourcing or densification of server rooms via virtualization.
• Impact of social networks, semantic web (Web 3.0).
• Internet of things. .
• Servers. The push for open source.
• ETL and data processing. underlying and impacts.
• IS security. Architecture, protocols, organization. Secure VPNs. Biometrics.
• Digital signatures, key management infrastructures.

Web technologies and its applications

• Developments and evolutions. Applications.
• Internet protocols: messaging, forums, web, directories (SMTP, POP, IMAP, HTTP, LDAP).
• HTML5 JavaScript API (persistence management, access to terminal resources, etc.)
• Structuring documents. PDF, XHTML, web 3.0.
• Impact of terminals on browsers (Responsive Design, offline mode...).
• RIA technologies (Flex, Java), RDA (Air, JavaFX, Java FX8), HTML5, CSS3, xHTML Trends.
• Performance and scalability.
• JavaScript framework (jQuery, Angular, BackBoneJS, React, VueJS...)
• XML: XSLT transformations, parsers. protocols (SOAP, Rosettanet , XHTML, BPML, WSDL).
• XML and NoSQL DBMS (MongoDB, Hadoop...).
• Web services: principles. SOAP, REST, UDDI and WSDL. 'access.

Evolution of the essential Java, .Net and PHP

• Microsoft .Net Platform, C#, HTML5, CSS and JavaScript.
• .Net Framework: ASP.NET, MVC Core, Entity Framewok, WCF, WPF, Web Services, Multicore programming ....
• Java technology. Java EE platform.
• Frameworks JSF, Hibernate, Spring...
• API security and opening to the IS: JCA, JMS, JNDI...
• Enterprise Java Beans, CORBA integration.
• Application bus. Adoption of SOAP and REST.
• PHP trends.

Description

Attracting and seducing even more visitors, encouraging them to buy and then retaining them, these are the main objectives of communication on the Web, mobile phones and tablets. This digital marketing training provides the latest practical tools and recent operational methods to implement to communicate effectively on digital media.

Who is this training for ?

Training objectives

Develop traffic to your site, improve conversion and loyalty rates.
Monitor your campaigns using the right performance indicators (KPI).

Training program

Target the consumer at all times

• The evolving technology landscape: web, mobile, tablets, IoT.
• Connectivity and geolocation: anytime, anywhere, on any device.
• Strategies for targeting and collecting consumer data on the web, mobile and cross-channel.

Structuring and managing your web, mobile and omnichannel actions

• The e-communication plan for conquest and loyalty.
• Dashboards and campaign analysis tools: web analytics, KPI, ROI.

Generate web and mobile traffic

• Search engine referencing strategies (SEM): SEO, SEA, SMO.
• Partners and affiliation.
• Promotional levers, display (native ads, programmatic) on web and mobile.

Increase the conversion rate of Internet users

• UX navigation strategies on websites and Responsive design on mobile and tablets.
• Mapping web and mobile conversion techniques: teasing, videos, games, competitions...
• Social media for prospecting and marketing: Linkedin and Twitter.

Use social media to build loyalty

• Define objectives and identify your communities.
• Examples on Facebook, Instagram, Snapchat, Youtube to build loyalty and engagement.
• Measuring loyalty at each stage of the customer journey on the web and mobile.

Description

The Google Tag Manager training allows you to understand the advantages of this free tool for operating and managing website tags.
From developing a tracking strategy to implementing analytics and advertising labels. This one-day operational training makes it possible to make GTM a powerful support for your digital performance.

Who is this training for ?

Training objectives

Use Google Tag Manager to optimize the performance of one or more websites and e-commerce

Training program

Define a tracking strategy

• Understand the key stages of a tag management and web analytics project.
• Define useful data to collect.
• Create an effective tagging plan.
• Monitor the progress of a tag management and web analytics project.

Master Google Tag Manager

• Understand the challenges of tag management and the benefits of Google Tag Manager.
• Understand the concepts of tags, trigger rules and variables.
• Implement Google Tag Manager.
• Configure and organize your Google Tag Manager account.

Configure advertising tags

• Understand attribution models and periods.
• Understand post-click and post-view conversions.
• Set up Facebook tags.
• Configure Adwords tags.

Implement analytics and advertising tags (practical exercises)

• Organize e-commerce tracking.
• Implement Google Analytics events.
• Create analytics page groups.
• Create pages virtual analytics.
• Track forms.
• Track clicks on outgoing links.
• Implement Facebook tags.
• Implement Adwords tags.
• Implement custom tags.

Description

Successful running of a sponsored search campaign on Google requires selection of appropriate keywords and effective ad writing. To achieve this, it is necessary to master the appropriate techniques. This Adwords training teaches you the basics to launch sponsored link campaigns on Google and attract qualified visitors to your website.

Who is this training for ?

Training objectives

• Understand and master paid SEO techniques
  
• Succeed in your first Adwords campaigns
  
• Define an SEM (Search Engine Marketing) strategy and set objectives
  
• Launch and manage an advertising positioning campaign on search engines
  
• Generate targeted traffic to your website and measure ROI
  

Training program

Use sponsored links

• Issues of sponsored links: profitability, problem of click fraud, law.
• Advertising networks and formats: Google Adwords / Adsense, Bing...
• Universal campaigns: desktop, mobile, tablets...
• The mode of operation: auction systems, Google Quality Score...
• The Google Adwords interface.

Define your campaign strategy

• Define your objectives: sales, traffic…
• Define an advertising media plan.
• Choose your broadcast period and targeting.
• Budget and bidding strategy.
• Complementary strategy with natural referencing.

Create and upload an Adwords campaign

• Configure your campaign.
• Choose the keywords and their targeting.
• Determine your bids.
• Write your ads.
• Ad extensions: location, appeal, links, reviews, products...
• Define your landing pages and optimize them.
• Focus on mobile campaigns.

Create and put Display and Retargeting campaigns online

• Principles and interests of Display and Retargeting campaigns.
• Campaigns on YouTube.
• Display campaigns: targeting by keywords, audience...
• Remarketing campaigns.

Optimize the performance of Adwords campaigns

• Monitoring dashboards.
• Performance analysis: choice of KPIs.
• Corrective actions.
• Mastering Google Adwords Editor .
• Optimize your landing pages using A/B testing.

Description

By following this continuing education course on creating websites with Wordpress, you will learn the fundamentals necessary to design and publish your first web pages, including how to organize links between different pages, insert text and images, as well as understand the key principles of web layout. This training is an essential step in getting you started creating your first website.

Who is this training for ?

Training objectives

• Create a simple website
  
• Incorporate texts and images
  
• Create hypertext links
  
• Publish a website online
  

Training program

Before the face-to-face

• A self-diagnosis.
• A tool to test the composition of your site's home page.

Create a website

• Organize content.
• Structure navigation.
• Acquire the basics of HTML.

Install and use Wordpress

• Set general options.
• Start the installation.
• Use the dashboard.
• Choose the site theme: charter graphics, typography and colors.

Promote content

• Create posts and pages.
• Define categories.
• Add keywords.

Embed images and elements

• Retrieve and modify images (PNG, GIF, JPEG).
• Enrich content.
• Integrate additional elements (Google Maps).

Insert hyperlinks

• Between pages on your site.
• To other sites.
• To email.
• To PDF files, sound or video.

Complete and enrich the website

• Manage user accounts.
• Customize a theme.
• Install extensions.
• Save the site.

After face-to-face - Implementation in a work situation

• A strengthening program: "One challenge per week for 7 weeks".

Description

Wordpress is the world's most popular free and open source software for building websites and blogs. This advanced training will allow site designers who are already Wordpress users to personalize and professionalize their website.

Who is this training for ?

Training objectives

Master the advanced functions of Wordpress to improve and professionalize a website

Training program

Reinforcing the fundamentals

• Manage pages and articles.
• Categories and keywords.
• Menus, widgets and page templates.

Gain productivity

• Bulk actions.
• Quick edit.

Use the Media Library

• Inserting multiple files.
• Editing and cropping images.
• Images in articles and featured images.

Customize a Wordpress theme

• Change the WordPress theme.
• Customization via theme options.
• Analyze the code with an inspection tool.
• Intervene in CSS code.
• Retrieve, modify and send files to the server.

Enrich the site with new features

• Reminders about the usefulness and operation of plugins.
• Improve the user interface.
• Add social network features.
• Manage site translation.

Secure and manipulate the site

• Limit access to the site during work.
• Move the site from one server to another.
• Backup and restore the database .
• Creation of an Intranet.

Administer the site together

• Create users.
• Manage advanced access rights.

Reference and analyze the site

• Natural referencing and SEO.
• Install a traffic analysis tool.

Description

The future of business is closely linked to technology. Concepts such as digital, artificial intelligence, the Internet of Things, Big data, Blockchain are paving the way for new professional practices. After the advent of the web and social networks, all professions must now integrate these new disruptive technologies.

Who is this training for ?

Training objectives

Decipher the digital trends that impact professions and businesses

Training program

Digital: a revolution in uses

• Digital at the service of the hyperconnected consumer.
• From
• The customer at the heart of the digital experience.
• Mobile: a service hub.
• Augmented Reality and Virtual Reality: rethinking the customer journey.
• Metaverse and digital marketing: towards a new customer experience.

The collaborative economy

• From individual possession of objects to sharing.
• C to C platforms.
• The uberization of markets (Blablacar, Airbnb, drivy.. .).
• Social commerce & social selling: new modes of consumption.

Artificial intelligence

• Weak AI, strong AI, evolution of artificial intelligence systems.
• Machine learning, deep learning and predictive models.
• Bots and voice assistants: the artificial intelligence in everyday life.
• Smart Cities & autonomous vehicles.

Connected objects

• The explosion of the IoT market.
• The 5 components of IoT.
• Enterprise and consumer applications.
• Security: the real Achilles heel of IoT

Le Big Data

• Big data, storage and analysis of data in real time.
• Structured and unstructured databases (Datawarehouse, Datalake).
• The Smart Data strategy : Data Driven marketing.

La Blockchain

• The Blockchain: a new decentralized economic model.
• The 3 basic uses of the Blockchain: crypto-assets, smart contracts, traceability.
• The revolution of NFT.
• The issue of trust and a decentralized Web.

Description

Web layout has evolved towards a new standard: HTML5 from HTML and CSS3 or style sheets. Mastery of CSS is essential today to create professional websites. With the evolution of surfing devices, the practice of HTML5 (HTML) becomes essential to make your site accessible to everyone.

Who is this training for ?

Training objectives

Master the basics of HTML5
Exploit CSS resources
Create quality web pages

Training program

Master the basics of HTML5 Tags, their attributes, the structure of an HTML5 page. Separate content from form: HTML5 for content and CSS3 for form. Identify a page, define a header, a title and the charset.

• The header, footer, nav, section, aside and article tags.
• Manage divs for formatting.
• Center a design whatever the browser window size.

Integrate visuals, video and sound

• Alt properties for accessibility and title for the tooltip.
• Figure tag and figcaption.
• Sound and video formats for the Web.
• Integrate sound with the audio tag and integrate video with the video tag.

Manage CSS3 custom classes, pseudo-classes, tags and ids.

• Position CSS: in a tag, in a page, in an external file.
• Inline tags and block tags.
• Basic fonts, styles, colors , enrichments, new font management with
• font-face.
• Floating elements with the float tag.
• Image management: size, position, opacity.

Animate your site

• Integrate dynamic effects.
• with elements from the jQuery Javascript library: a slideshow and a drop-down menu.
• Test your site in browsers.

Use responsive design

• Structure a document so that its design adapts to the support (smartphone, tablet, laptop, etc.) using a ready-to-use responsive CSS framework.
• Personalize the elements design by intervening in the CSS.
• Use media queries depending on the detected device.

Description

First known through the success of bitcoin and cryptocurrencies, blockchain is also establishing itself in all sectors of the economy as a reliable and decisive tool in terms of transactions and traceability. This internship will allow you to define the benefits and opportunities of blockchain for your business.

Who is this training for ?

Training objectives

Identify the issues, impacts and opportunities of Blockchain

Training program

Before the face-to-face

• A self-diagnosis.

Identify strategic impacts

• Definition and positioning of blockchain.
• Understand the methodological approach.
• The sectors concerned.
• Legal aspects.

Define potential features

• The 'SmartContract' self-executing programs and 'decentralized self-management' systems.
• The properties: disintermediation, security, proof,...

Recognize architectures and tools

• Blockchain and DLT: Distributed Ledgers Technology.
• The principle of the tamper-proof 'ledger' controlled by contributors.
• Operational tools and actors: Ethereum-Hyperledger- Bletchley-Spuro.

Identify applications and uses

• Traceability and exchange of documents, certificates, contracts.
• Examples and illustrations of blockchain (insurance, health, administration, etc.).
• Assets digital (Token) and cryptocurrencies (Bitcoin, Ether, Litecoin, etc.).

Market Outlook and Operators

• Blockchain and its players: prospective.
• The 'business models' of companies using Blockchain.

Digital assets

• The place and uses of Tokens and TEGs
• The impacts of Cryptocurrencies: Bitcoin, Ether, Ripple, Litecoin, EOS, Stellar etc.
• Wallet profiles: online, mobile, computer, physical, operational players.
• Positioning of
• Analysis of

Description

Big data is essential for managing a growing mass of data, from diverse backgrounds, unstructured and changing every second. Big data is no longer an option for web marketing and digital communication, it is one of the components of customer knowledge, monitoring of one's e-reputation and monitoring of actions.

Who is this training for ?

Training objectives

Identify the issues and key principles of Big data.
Better contribute to Big data projects.

Training program

Before the face-to-face

• A self-diagnosis.

Understanding Big Data

• Principles and issues of Big data.
• The 5 Vs of Big data: volume, velocity, variety, veracity, value.
• Examples of applications for 'business.

Moving from customer data to Big data

• The customer database: typology and models.
• Big data: the advent of unstructured data.
• From analysis to reporting 'predictive analysis.
• Optimization of customer knowledge and data flows.

Become familiar with Big Data applications

• Digital communication: monitor and analyze online conversations; manage e-reputation; build and develop the company's notoriety and visibility.
• Digital marketing: optimize performance sites; personalize the relationship.
• Commercial: adapt and personalize the offer; propose instant commercial actions and adapt quickly.

Contribute to Big Data projects

• Expressions and collection of needs.
• Internal and external expertise.
• Identify software architectures (Hadoop, NoSQL, Storm, etc.).
• Identify methodological approaches and team building.

After face-to-face - Implementation in a work situation

• A strengthening program: "One challenge per week for 7 weeks".

Description

To be visible on the web, it is essential to be well positioned in search engine results, and natural referencing (SEO) can propel a site to the first pages of Google. This training uses real-world examples and explains the results to provide an in-depth understanding of advanced SEO techniques. It constitutes an excellent complement to the training “Effectively manage your SEO strategy” (Ref. 6957) for those who wish to master the workings of SEO.

Who is this training for ?

Training objectives

Define the search engine sorting criteria.
Define your natural referencing strategy.
Acquire the techniques to improve visibility and referencing on the Web.
Acquire the basics of referencing to supervise a developer/integrator.
Master the advanced natural referencing techniques.
Integrate natural referencing into a website redesign project.

Training program

The relevance criteria of natural referencing

• How search engines work: from indexing to positioning.
• The relevance criteria of natural referencing: technical, editorial, popularity and ergonomics.
• Know the blocking factors and the enabling factors.
• Understand the principle of popularity and Social Media Optimization (SMO).
• Google updates: Panda, Penguin, Hummingbird and Phantom .

Define your natural referencing strategy The long tail strategy.

• The themes to focus on.
• Take advantage of keyword generators to identify them.
• Use universal search.
• Analyze competitors' strategy.
• Performance indicators (KPI).

Master advanced techniques

• Essential tools and plugins.
• Detect and manage cases of content duplication.
• Intervene on the CMS to make it SEO-friendly.
• Optimize meta tags and URLs.
• Configure XML site maps.
• Develop the popularity of your site.
• Implement an SMO (Social Media Optimization) strategy.

Optimize mobile SEO Define your mobile strategy: responsive site, mobile site, apps...

• Mobile specificities and constraints.
• Learn how to write content for mobile SEO.

Integrate natural referencing into the redesign of a site

• Create monitoring dashboards.
• Analyze performance and KPI's.
• Use the information provided by Google Webmaster Tool.
• Take corrective action.

Description

This intensive technical training, combining theory and hands-on practice, will provide you with an in-depth understanding of Veeam solutions in the following areas: features, deployment, configuration, backup job creation, replication, SureBackup, SureReplica, as well as virtual machine and object restoration.
Obtaining this certification is an excellent investment for any IT professional looking to improve productivity, optimize operational costs, advance their career, and enhance credibility with employers and clients.

Who is this training for ?

Training objectives

• Identify and resolve issues more effectively
  
• Gain distinction from your peers
  
• Get more features from Veeam solutions
  

Training program

Introduction

Overview of the Veeam product portfolio

• Veeam Products
• Veeam Availability Suite
• Key Concepts

Veeam ONE Features and Features

• Automatic detection of backups and virtual infrastructure
• Functional categorization
• Pre-defined alerts
• Monitoring without administrator supervision
• Reporting and dashboards
• Agentless data collection
• Hyper-V specific features
• Veeam ONE deployment
• Veeam ONE Assessment Tool

Deployment

• The main components and how they interact
• Optional components
• Deployment scenarios
• Prerequisites
• Upgrading of Veeam Backup & Replication

Initial setting

• Add servers
• Add a VMware backup proxy
• Add an off-host backup proxy for Hyper-V
• Adding backup targets
• Configuration backup and restore
• Network traffic management
• Global notification settings
• Socket in hand of the user interface

Protection

• Creating backup jobs
• Creating restore points with VeeamZIP and Quick Backup
• Backup copy
• Replication
• Creating VM and file copy tasks

Verification

• Verifying restores by SureBackup
• SureReplica

Recovery of entire VMs

• Restoring Data
• Veeam Backup & Replication Utilities
• Recovering from Replicas Overview

Restoration of objects

• Object level recovery
• Restoring guest OS files

Advanced data protection

• Tape devices
• SAN storage systems
• Storage systems with deduplication
• Veeam Cloud Connect
• Veeam Backup Enterprise Manager
• Support for vCloud Director

Editions

• Edition comparison
• Full and free mode features

Troubleshooting

• Problem Identification
• Review and Analysis
• Find More Information
• Veeam Support

Description

Digital is essential. Not everyone reacts the same way to associated tools. Some people have difficulty using them. To encourage the use of different tools, it is necessary to support the teams. Employees must find meaning and engage in a movement of sharing and cooperation. The role of the manager takes on all its importance in developing the digital culture of an organization. The objective of this training is to offer a wide range of tools for success.

Who is this training for ?

Training objectives

• Identify the difficulties encountered by employees in the face of digital
  
• Remove the difficulties associated with the use of digital
  
• Show the contributions of digital to gain efficiency and working comfort
  
• Anticipate the possible pitfalls of digital to put risks into perspective
  

Training program

Identify digital tools and their added value

• The different media.
• Social networks, wikis, forums, blogs...
• Their added value, their uses, their image.

Support employees in digital transformation Define the course of the change appropriation process.

• Take into account resistance to change.
• Decide on the actions to take.
• Identify new roles in a digital context: administrator, community manager, members.

Identify stakeholders’ reluctance to use digital tools

• The actors themselves: knowledge and appropriation of the tools; what will be seen and shared.
• Managers: their role in a digital context; individual influence in social networks and professionals.

Distinguish between what can be digitalized and what cannot be

• Mistakes to avoid.
• The distinction between professional and personal scope.
• The question of access given to customers and partners.

Charter, training... create the tools to guarantee the appropriation of digital tools by employees Establish an internal charter for the use of digital tools.

• Train people to use the tools.
• Rethink the organization to adapt to these new ways of working.

Deploy tools to encourage sharing Use examples of success to successfully implement digital technology in your organization. Remote activity

• To share feedback at the end of your training: a video.

Description

This complete training cycle for the profession of Business Developer will provide you with the tools and methods to work on two dimensions: the expansion of the company's strategic targets and the application of analysis in commercial action.

Who is this training for ?

Training objectives

Understand the strategic dimension of Business Development.
Analyze the company's capabilities.
Qualify development opportunities.
Organize development priorities.
Design and deploy the development plan.
Measure performance.
Operationalize his plan on the ground.

Training program

PART 1: Building your strategy

• 1 - Define the added value of the Business Developer
• The job of Business Developer.
• The 3 key skills of the job: Analyze, Plan, Realize.
• 2 - Be market oriented: market monitoring
• Formalize your monitoring system
• Internal monitoring, competitive monitoring.
• Dedicated digital tools on the alert.
• 3 - Establish the conditions for innovation
• Take ownership of the 4 key principles of innovation.
• The contribution of the Business Developer.
• 4 - Analyze the company's environment and prepare the decision
• Take stock of the market.
• Analyze the portfolio of activities of the company.
• Analyze its competitive positioning.
• Formalize its value proposition by integrating CSR.
• 5 - Decide on couples products/market.
• The ANSOFF model.
• Development through resources.
• The synthesis matrix: SWOT
• The transition to action.

PART 2: From strategy to development plan

• 1 - Plan actions
• Structure your Business Plan.
• Use the Business Model Canvas.
• Develop your activity forecasts.
• Identify risks.
• Develop concrete action plans.
• 2 - Sell the development plan internally
• The good substantive practices.
• Good formal practices.
• Adapt your presentation strategy to your interlocutors.
• 3 - The transversal Business Developer manager
• Identify all services contributing to the development plan.
• Map the actors and understand their objectives, resources and constraints: the resource matrix.
• Identify the issues and the keys to cross-functional management.
• Mobilize energies around common objectives.
• Overcome possible resistance.
• 4 - Cultivate your network and develop partnerships
• Partnerships, characteristics and key success factors.
• Use the power of social networks.
• Improve your profile on LinkedIn.

PART 3: Deploy the development plan and manage the results

• 1 - The relational strategy of the Business Developer
• Entering the buyer's bubble: new requirements for the purchasing function - CSR, security.
• S' adapt to a complex decision-making group: the GRID.
• Adapt your commercial communication to any type of interlocutor: the commercial CHALLENGE.
• 2 - Negotiate profitable contributions
• Evaluate and reestablish the balance of power.
• Prepare your objectives and negotiation tactics.
• Develop your argument.
• Conduct your negotiations while respecting the 6 keys to effective negotiation.
• 3 - Manage the deployment of actions
• Identify the indicators to follow and activity ratios.
• Organize the management action around the dashboard.
• Communicate around the dashboard and share information to progress.
• 4 - Ensure customer loyalty
• Understand the challenge of providing a differentiating customer experience.
• Analyze the customer journey.
• Carry out and carry out actions likely to promote enthusiasm and loyalty among customers.
• Ensure customer loyalty.
• 5 - Make yourself known with the Pitch

Description

Because they represent significant development potential, many companies are turning to major and strategic accounts. However, if all the rules concerning sales apply, they are not sufficient. To succeed with major accounts, you must also integrate their specificities. This training in sales to major accounts and strategic accounts provides you with the essential keys to success with major accounts: desire to provide value, lobbying within the account, teamwork to develop the client in the medium term.

Who is this training for ?

Training objectives

Build your strategy for your strategic clients: the Account Business Plan.
Expand your influence within the account.
Balance your energy between the 4 strategic missions of KAM.

Training program

332Adopting the right balance in one’s responsibilities

• days in classroom training Diagnose your organization and its missions.
• Adapt your daily action to your sector.

Manage your market data Evaluate the performance of your strategic accounts.

• Analyze each client in their global environment.
• Establish the dual SWOT diagnosis.

Build your

• Account Business Plan Define an ambition for the account.
• Formalize your strategy.
• Decide on your action plan.
• Evaluate and manage risks.

Manage relationships within the account

• Identify and engage 'key' players.
• Analyze the effectiveness of relationships to readjust the strategy.
• Optimize relationships within the account.

Manage the implementation of

• Business Plan Organize the implementation and mobilize the team.
• Manage the progress of the action plan.
• Develop cooperation and avoid conflicts .
• 0' e-learning modules Manage your action plans as a team Understand your role as pilot of the implementation of the action plan.
• Organize its implementation work and mobilize the team.
• Develop cooperation between team members.
• Manage people effectively in the long term.
• Raise the major obstacles to your effectiveness KAM, between action and analysis.
• KAM, team man or solitary.
• Being KAM: going beyond the frame of reference.
• Being KAM: knowing how to anticipate.
• Being KAM: making people want to.

Description

Led by distribution experts, this training course offers a strategic approach and concrete tools to manage and animate your network, thus increasing its added value.Learn how to motivate distributors, develop sales, negotiate, communicate and train the network - key skills for growth and profitability.

Who is this training for ?

Training objectives

• Evaluate distribution network performance
  
• Develop and deploy sales strategy to expand network
  
• Manage and stimulate the network on a daily basis
  

Training program

Master the key strategies for successful collaboration between manufacturers and distributors

Involve your distributor in the Sales Action Plan

Improve distributor sales efficiency

Boost your distribution network every day

Description

This Photoshop training allows you to become familiar with the image editing software and learn the basic functions to improve, modify and enrich digital images. Evaluate your level of knowledge about Photoshop.

Who is this training for ?

Training objectives

Acquire the essential basics of Photoshop to resize, crop, retouch the colors and imperfections of your photos.
Master the main image clippings with Photoshop.
Prepare your visuals for printing or for the Web.

Training program

Discover Photoshop

• The interface and tools.
• Open, close, store pallets, store your workspaces.

Frame, adapt the size of the image with Photoshop

• Crop, straighten, enlarge the working area.
• Prepare an image for the Web.

Crop your images

• Crop, add, subtract, store your floating selections.
• The analysis radius and decontamination of the clipping color.
• Crop images with outlines sharp for printing with a vector plot.

Repair your images Duplicate, remove imperfections with the stamp and correction tools.

• Remove a portion of an image with missing content analysis.
• Creating simple patterns and using the pattern stamp tool.
• Using pro filters to soften and strengthen your images.

Correcting the chroma (the basics)

• Understand the importance of color modes and image resolutions.
• Correct tone, saturation, adjust image colors.
• Use brushes color correction.
• Replace a color, an element by color ranges

Use editing layers (the basics)

• Creation, duplication, chaining of layers for photomontage.
• Using layer masks and clipping.
• Transparency, blending modes and effects.
• Use layers of texts, shapes or settings.
• Evaluation of the transfer of acquired knowledge to validate implementation in a work situation

Description

Cut out a character while respecting the fineness of their hair, embed them in a new setting without visible connections, change the color of their clothes, create a cast shadow... an artist's work with Photoshop now possible thanks to this training! Evaluate your level of knowledge about Photoshop. Take the test to find out which course is right for you: Photoshop Test.

Who is this training for ?

Training objectives

Create images for the printer and for the Web.
Acquire a rational method.
Save time by using the appropriate tools.
Make credible retouching.
Acquire 'pro' tips and tricks.

Training program

Review Photoshop Fundamentals

• Customize the workspace, navigate Photoshop.
• Resolution, image resampling, and color modes.

Practice color retouching

• Accentuate brightness, contrast and saturation.
• Correct vibrance, tone, warm or cool an image.
• Mix layers, choose variations of corrections.
• Use Camera Raw.

Create your libraries

• Create and store your vector objects.
• Creation of personal brushes, use of the blending and realistic brush.
• Preparation of juxtaposable patterns to correct empty areas.

Crop in Photoshop

• Create selections, improve them, memorize them, refine them (alpha channels).
• Select a portion of image by color range.
• Extract from images, correction, analysis and decontamination of clipping color.
• Cropping with vector tools.
• Using layer or clipping masks.

Repair your images with Photoshop

• Add, duplicate pixels with duplication and correction buffers.
• Fill with missing content analysis and content taken into account.

Create nesting montages

• Advanced use of image layers, adjustments and their associated masks.
• Conversion of layers into dynamic objects, Illustrator object recovery.
• Application of editable dynamic filters.
• Using effects and objects D.

3 Automate tasks

• Creating and using scripts and droplets.
• Using Adobe Bridge and mini-Bridge for automation.

Prepare images for photoengraving or

Description

Public and private companies are changing with the massive arrival of digital technology both in their internal operations and in their marketing and commercial activities. This seminar aims to help players in the traditional IT department to evolve towards the Digital Department in order to sustain the operation of traditional services, while imagining and developing new solutions with high added value for the business.

Who is this training for ?

Training objectives

Understand the impacts of digital technology on business activity Review the positioning of the IT department in the company Knowing how to face new digital challenges Identify ways to accelerate business transformation Identify ways to accelerate IT culture transformation

Training program

Introduction

• The need for a two-speed IT department.
• The lessons of e-Business departments created on the fringes of traditional IT departments.
• Challenge no. 1: ensuring operation by professionalizing and optimizing practices.
• Challenge no. 2: quickly develop new business solutions.
• New relationships with the professions.
• Reflection collective.
• Reflection on the need to better manage the relationship with the profession.

The challenges of the digital economy

• The IT and telecoms economy: the
• The digital economy: the
• The new models of intermediation.
• The new challenges of information.

New digital business organization models

• Why are traditional business boundaries being challenged?.
• Why are digital models far superior and making traditional structures and approaches obsolete?.
• Why today's competitors are not necessarily tomorrow's competitors?
• The case of the bookseller or retailer:
• The Benetton case: changing the sector's Business Model by optimizing processes and rethinking its value chain.
• The Procter & Gamble case: using collective intelligence ("Crowd Sourcing").
• Internet sales: profound change in the market, supporting figures.
• The change in logic explained by Chris Anderson's
• The results of the MIT survey.
• The Berger, McKinsey and Lemoine reports on the digital economy.
• The characteristics of the digital enterprise.
• What positioning for the DSI? Should it still be called DSI?.
• Demonstration:rnDemonstration of concrete cases of emerging organizational models in the digital enterprise.*

The importance of the IT department in the digital business

• The digital IT department: from team management to coordination of service providers.
• New profiles and skills.
• New relationships with the professions: appearance of the Business Relationship Manager.
• Relations with the Sales and Marketing Department.
• Relationships with the Communications Department.
• The new performance indicators of the DSI.
• The new positioning of the DSI vis-à-vis General Management.
• The “Lean DSI”: new culture, new processes, new tools.
• Collective reflection: Collective reflection on the importance of the IT department and the evolution of an organization towards digital.

The bi-modal DSI

• The need for a two-speed IT department.
• The lessons of e-Business departments created on the fringes of traditional IT departments.
• Challenge no. 1: ensuring operation by professionalizing and optimizing practices.
• Challenge no. 2: quickly develop new business solutions.
• New relationships with the professions.

From idea to product to market

• How to realize requests addressed to the IT department more quickly?
• Introduce agile methods and creativity into teams.
• How to practice co-construction with customers?.
• Integrate new uses.
• Mobility "first" or not?.
• Quality or responsiveness: how to choose?.
• The advantages of the MVP (“Minimum Viable Product”) for testing the market.
• The usefulness of a POC (“Proof Of Concept”).
• “Launch and Iterate”: quickly launch services and evolve them over time.
• DevOps: the new paradigm for deploying applications.
• Collective thinking: Reflection on how to quickly and qualitatively implement requests addressed to the IT department.

The voice of the customer

• Integrate internal or external customers into the development cycle.
• Set up satisfaction surveys.
• Set up focus groups.
• Organize customer feedback loops to develop applications.
• Collective reflection: Reflection on how to give voice to customers.

L'Open Innovation

• The challenges and pitfalls of Open Innovation.
• Support structures for innovation in France.
• Partnership models in the field of collaborative innovation.
• An innovation monitoring approach and tools.
• Collective reflection: Reflection on the implementation of an innovation monitoring approach and tools. innovation watch.

The Digital IT Department Ecosystem

• Understand digital value chains.
• Map your digital ecosystem (suppliers, customers, competitors, allies, etc.).
• Identify the right partners on the market.
• Create alliances with high added value for the IT department (products, services, culture, skills, etc.).
• Find alternative financing.
• Demonstration: Demonstration of a method for mapping your digital ecosystem.

From idea to product to market

• How to realize requests addressed to the IT department more quickly?
• Introduce agile methods and creativity into teams.
• How to practice co-construction with customers?.
• Integrate new uses.
• Mobility "first" or not?.
• Quality or responsiveness: how to choose?.
• The advantages of the MVP (“Minimum Viable Product”) for testing the market.
• The usefulness of a POC (“Proof Of Concept”).
• “Launch and Iterate”: quickly launch services and evolve them over time.
• DevOps: the new paradigm for deploying applications.
• Collective thinking: Reflection on how to quickly and qualitatively implement requests addressed to the IT department.

Description

This seminar offers a clear summary of the main elements for managing a crisis in an IS management context. You will learn to identify possible crises and organize their management before they occur, and to structure a crisis plan to deal with them.

Who is this training for ?

Training objectives

Understand the different types of crises in an IS context
Define the key elements and different scenarios for managing an IT crisis
Structure a crisis plan
Manage the different stages of a crisis
Develop a continuity plan IT

Training program

Introduction

• What is a crisis?
• Exceptional events due to their magnitude.
• Exceeding the psychological threshold.
• Immediate inability to restore the situation.
• Change, a vector of crises.
• The ability to react.
• Typology of computer crises.
• First mistakes to avoid for the IT department.

Crisis potentials and scenarios

• Crises only happen to other people! Anticipate and prepare.
• Evaluate the potential for a crisis.
• Identify all the stakeholders .
• Goals of the crisis management organization.
• Use crisis scenarios.
• Prepare for danger.
• Reduce the severity of the event when and if it occurs.
• Study and pre-deploy protective measures in advance.
• Limit impacts and collateral damage.
• Formalize trigger levels.

Stages of crisis management

• Invariable steps.
• Diagnosis, action and decision.
• Quickly perceive the seriousness of the situation.
• Induced priorities and most important decisions adapted.
• Entry into crisis.
• Establishment of the crisis unit.
• Functions to be assumed.

Crisis unit

• Build the crisis unit.
• Entry into crisis: detection, first actions.
• Establishment of the crisis unit.
• Communication.
• Alert and inform staff, partners, the media.
• Case studyr nCrisis simulation.

Risk management

• Crisis and risk detection.
• Analyze, evaluate and prioritize risks.
• Risk management: phases of risk management, legal obligations.
• References and methods (brief introduction).
• Organization of the 'risk management' function.

IT continuity plan

• Issues and priorities.
• Recovery options.
• Input information.
• Life processes and SLR.
• Knowledge of the IS (CMDB).
• Recovery time and recovery point objectives.
• Diagnosis of the situation.
• Steps of implementation setting up a BCP.
• Importance of tests and maturity level.
• Write the BCP document.
• Some rules for building an effective BCP.
• Roles and responsibilities of the teams.
• Recommendations and keys to the success of an ICP.

Description

With extensive powers in terms of on-site inspections and sanctions, the CNIL increases the number of inspections in companies each year. Each company must now have an effective IT and freedoms compliance culture deployed in a concrete manner. The advent of CNIL labels, mandatory DPO, and the impact of the new European regulation reinforce compliance and performance obligations.

Who is this training for ?

Training objectives

Identify and bring into compliance processing and files containing personal data
Decipher the concrete doctrine of the CNIL and anticipate the risks of sanctions
Effectively set up an internal or external DPO

Training program

Decipher the essential concepts and their application by the CNIL

• Carry out the correct interpretations of the law and implementing texts, and interpret the CNIL's recommendations
• Measure the impact of changes to the CNIL's approach, take into account takes into account the reports of the Article 29 Group and the prospects of the new European regulations

Managing the risks linked to CNIL formalities: the register of processing activities

• Take stock of the old “Exemptions, declarations, authorizations”
• Compliance documentation: how far to go to certify conformity in the light of the new European regulations and quality labels the CNIL
• Complete the register of processing activities

Identify the new compliance obligation or “Accountability”

• Define this new obligation
• Identify the deliverables to meet this obligation

Identify the new obligation to notify security breaches (security by design)

• Define when and how to implement it
• Know who to inform and why
• Delimit the obligation of security and confidentiality with regard to the new CNIL standards and security breaches, what risks in the absence of notification

Design compliant information systems and processing (privacy by design)

• Identify the criteria for lawful collection and processing of data
• Respect the rights of individuals and respond effectively to complaints
• Measure the strengthening of the liability of subcontractors and co-contracting

Implement compliance actions linked to the reality of risks

Have IT and freedoms audit methods in line with the new CNIL label

• Case study: inventory and audit using a project approach of known or hidden treatments

Understand the solutions for legal processing outside the EU depending on the situations encountered

• Sharing experiences: exchange on different contractual clauses, types of BCR, Safe Harbor

Deciphering the legal and technical investigative powers of the CNIL and the escalation of sanctions

• Case study: review of a concrete sanction file processed by the CNIL

Appoint a DPO

• Carry out a ratio of advantages/disadvantages before designation
• Identify and anticipate the scope of intervention of the DPO, its status and its missions
• Anticipate the key points of a credible action plan

Description

This seminar will show you how to implement planning tools that address your issues. You will be able to take stock of your past actions, identify new projects and best prepare for the future of the IT department using master plans, IT plans and “Road Maps”.

Who is this training for ?

Training objectives

Understand the key principles of IT governance
Analyze current planning and management practices for IT governance
Develop and validate a master plan
Implement an action, management and monitoring plan a master plan

Training program

Information system and business

• The evolution of IT concerns.
• The current pressures of the ecosystem on the company.
• Projecting into the future.
• Can we predict and to what extent?
• The maturity of businesses.

Planning and governance

• What does the company expect from an IT master plan?
• Strategic alignment, first pillar of IT governance.
• Value creation .
• The implementation of a strategic alignment approach.
• From the notion of functionality to that of service.
• The role of universities and consulting firms.

Methods for developing a master plan

• The emergence of concepts and methods.
• Different possible technical approaches.
• Strategic planning of the information system.
• Reengineering .
• The IS as an asset.
• A new paradigm: the master plan vector of company performance.

Current practices

• A new framework.
• The development of the master plan.
• Monitoring: the strategic dashboard.
• Master plan and enterprise architecture.
• How to map the enterprise?

Development of the master plan: from initialization to orientations

• Understand an approach and build a master plan that will best suit your organization.
• Phase 0: initialize the project.
• Establish a charter.
• Designing a master plan is a project in itself.
• Phase 1: evaluate the existing.
• Determine the maturity level of your organization.
• Carry out an audit.
• Possibilities regarding the use of COBIT.
• Human capital.
• Phase 2: establish a vision of future of the company and its IS.
• The evolution of the ecosystem.
• Strategic approach.
• Phase 3: determine directions and validate.
• The role of the management committee.

The action plan and management

• Phase 4: establish an action plan.
• Evolution of the architecture.
• Management of the portfolio of projects, services and risks.
• Change management.
• Management.
• The link with corporate governance.
• The use of the Balanced ScoreCard.

Description

This course will show you the benefits of dashboards for managing the performance of your information systems. You will learn to choose the relevant indicators according to your needs and objectives in order to measure the quality of user services, maintenance, operation and studies.

Who is this training for ?

Training objectives

Characterize the stakeholders of the system, their objectives, their points of view, their views and their indicators
Analyze frequently encountered problems
Describe the system to be managed in an operational modeling

Training program

Introduction

• The role of the dashboard.
• Formalization of objectives.
• Define the indicators.
• Integrate the components of performance.
• Relevance of IS indicators.
• Use dashboards.

The user services dashboard

• IT approach versus information system.
• Study of user productivity.
• Hidden costs.
• Analysis of frequently encountered problems .
• User satisfaction.
• Link between service level and budget.
• Main dashboard indicators.
• Practical work Collection of information.
• User service-oriented dashboards.

The maintenance dashboard

• Project management and application maintenance.
• The traditional maintenance curve according to the application lifecycle.
• When to replace its applications?
• Evaluate the quality of maintenance.
• Non-investment in the devaluation of IT assets and the increase in maintenance costs.
• Key indicators of the maintenance dashboard.
• Exercise: Monitoring the application lifecycle.
• Measuring maintenance quality.

The operations dashboard

• Manage operations effectively.
• Case of availability: technical vision versus user vision versus business vision.
• Monitor developments.
• Dashboard of a traditional data center.
• IT resource usage statistics.
• Main indicators of the dashboard.
• Practical work : Different avenues for managing operating performance.

The IT studies dashboard

• The trilogy: compliance with specifications, deadlines and budgets.
• How to assess the quality of studies?
• Case of project quality: errors versus defects.
• The impact of human resources on the success of projects.
• The degree of satisfaction of IT teams.
• The main reasons for 'failure.
• Limitation of the project management - project management approach.
• Study management model integrating value and future operating costs.
• Exercise: Study of dashboards in groups.
• Reflection on the main indicators.

Description

Business leaders, CIOs, must be able to fully participate in the development of a strategy for the digital transition of their organization. This seminar, rich in examples and real cases, aims to decipher the characteristics of the company of the future and to highlight the opportunities offered by new technologies as well as the profound transformations they induce.

Who is this training for ?

Training objectives

Identify the different components of a digital business Raise awareness among decision-makers of the importance of digital in the business Define digital opportunities for the business Integrate digital opportunities into innovation processes Understand and apply the models of digital business management

Training program

The digital economy: demonstration by the figures

• The evolution of our economies over time.
• A reality that is often ignored.
• How is value created?
• Why are developing countries already creating more value than developed countries?
• Traditional businesses being challenged at a pace never seen before.
• Examples of successful countries : China, Korea, Singapore, Estonia... everything except the result of chance.
• Why are our countries down?
• Place of the IT and telecommunications sector .
• Why is value mainly visible in the IT and telecoms industry?.
• Why have public and private organizations not yet been able to fully take advantage of digital opportunities?

The fundamentals of business performance and competitiveness

• Basics of today's business.
• Difference between productivity, performance, competitiveness and innovation.
• Analysis methods and tools that it must know.
• The importance of the value chain by Michael Porter.
• Business analysis models: BCG, McKinsey...
• Cost strategy versus differentiation.
• Structuring choices: productivity, customer intimacy or innovation.
• How can management by budgets prove dangerous for the organization?.
• What are the real good indicators of performance?

The role of IT in the successful business

• Examples of companies that have created a competitive advantage through their IT.
• Level of computerization of companies according to Porter's value chain model.
• Positioning integrated approaches, such as ERP, CRM, STP, etc.
• How to quickly assess the positioning of your IT department within your company?
• Corporate performance is directly correlated with IT governance.
• How to assess your current level of governance

The digital strategy

• Method: strategic IS master plan or master plan for the company or digital administration.
• Importance of awareness and involvement of general management, business lines and the IT department.
• Imperative need to think and open up your IS to the entire ecosystem.
• Approach of Alexander Osterwalder and Yves Pigneur, the 'business new generation model'.
• Digital Business Process Reengineering type approaches.
• Best methods such as BPM/BPR, Lean Six Sigma, Difotai, etc.
• Best practices for urbanizing an IS.
• Frameworks: Zachman, TAFIM, FEAF... why?
• Assets of TOGAF, Archimate.

The components of the digital business

• The Cloud: a technical, managerial and strategic challenge.
• IaaS, PaaS and SaaS solutions.
• WOA: Mashups.
• Big Data: a rich and complex environment at the same time.
• Blogs, Wikis, Twitter: how to take advantage of social networks?
• Moocs, Coocs , etc.
• : the learning organization.
• The "Applications Store": how to control them?
• Web 2: business contributions for digital businesses.
• HTML 5: possible response to the fragmentation of the Web.
• Writing in the digital age...
• Objects connected: why are they revolutionizing so much?
• 3D printing.
• Emerging technologies (AI, Robots, etc.).

New digital uses

• Change management: the notions of 'Digital Immigrants' and 'Digital Natives'.
• Integrate the concepts of SOLOMO: Social, Local, Mobile.
• ATAWADAC : Culture and Potential Solution.
• BYOD: ownership of tools changes hands.
• Do It Yourself.
• Crowdsourcing.

New digital business organization models

• Why are traditional business boundaries being challenged?.
• Why are digital models performing better and making traditional structures and approaches obsolete?.
• The case of the bookseller or retailer: 'Click' version versus 'Mortar' version.
• The case of Benetton: changing the sector's Business Model by optimizing processes.
• The case of Benetton: changing the sector's Business Model by optimizing processes.
• The case of Procter & Gamble: using collective intelligence ('Crowdsourcing').
• Internet sales: profound change in the market.
• The change in logic explained by Chris Anderson's 'Long Tail'.
• What positioning for the DSI Should it still be called DSI?

New digital business management models

• Can a company without a manager exist? Yes, if we are to believe the unique example of Global Star.
• Role of the manager: network manager or spider.
• The 'dual' company: classic and agile at the same time.
• The 'start-up' philosophy.
• The biggest risk: homeostasis or resistance to change.
• What role for the CIO will it still exist and, if so, in what form?

Description

This seminar aims to decipher the challenges of digital transformation to support the evolution of an administration with an agile, efficient organization, a source of cost control and simplification of services. It will provide an overview of digital initiatives at state level in conjunction with communities and in particular the dematerialization and multichannel strategy. It will show you how to carry out such a project taking into account the constraints specific to public administration (legal, organizational, etc.).

Who is this training for ?

Training objectives

Consider the challenges of digital transformation in public administration
Evaluate the opportunities offered by digital transformation
Develop a digital strategy in a public administration
Lead a digital transformation project in an administration
Understand the main concepts of a Smart City

Training program

Identify the challenges of digital transformation in administration

• Why transform the administration?.
• How to put the information system at the service of public policies?.
• Know how to anticipate the evolution of technologies and uses (Web, mobility, multichannel, dematerialization, etc.).
• Control public spending.
• How to simplify procedures for those administered?
• Increase the performance of the administration.
• Case study Analysis of different projects carried out by other administrations (France and Europe).

Identify the challenges to be faced

• Organizational challenges.
• Complex governance at the State IS level (SGMAP, DSIC, ministerial IS, State operator IS, etc.).
• Non-existent governance at the level of community information systems, each community develops an independent approach.
• Technical challenges.
• Siloed information system.
• Lack of support for standards by often proprietary publishers.
• Non-urbanized information system.
• Rapid evolution of standards and technologies.
• Challenges legal.
• The challenges linked to the public procurement code.
• Exchanges.
• Analysis of the main challenges linked to the public sector.

Develop a digital strategy in an administration

• Moving from a silo strategy and governance to a transversal strategy and governance.
• Towards a unification of business portals.
• Portal " My public service".
• Unified web and mobile portal.
• Identity federation.
• Sharing infrastructures.
• Towards a interoperability.
• Interoperability within the administration: urbanization of the information system.
• Interoperability between administrations.
• General interoperability reference framework.
• Federation of identities.
• France Connect.
• Platform state and digital identity.
• DMD.
• The relationship with communities (SSO, Online Service, Comedec, Helios...).
• Business interoperability platform (Helios, Comedec...).
• Exchanges on projects managed at state level: the creation of DISIC or SGMAP.
• Exchanges on the multi-channel city of Vincennes project.

Develop a dematerialization strategy in a public environment

• Issues and approach to dematerialization in the public sector.
• Evaluate the impacts on human resources in the public sector.
• Legal framework in a public environment.
• Signature/electronic initialer.
• Panorama of technical dematerialization solutions.
• Case study.
• Dematerialization of a contract crèche signed online by the citizen.
• Dematerialization of PES V2 invoices.

Develop a multichannel strategy in an administration

• Overall presentation of multichannel.
• The new challenges of multichannel.
• The new business building blocks essential to multichannel.
• The impacts concerning information system.
• Technical architectures.
• The particularities of the public sector.
• Case study.
• Analysis of the implementation implementation of a multi-channel solution in a public administration.

Develop a mobile application strategy within an administration

• Why mobile?
• The challenge of mobile applications in administrations.
• Simplifying the relationship with users.
• The performance gain linked to mobile.
• How to carry out a mobility master plan?.
• Mobile web or application? What advantages and disadvantages?.
• Case study.
• Analysis of the implementation of a city application to bring together all services: road reporting, library, file tracking, parking payment.

Lead a digital transformation project in a public structure

• What is the role of the IT department?.
• How to move from a resource department to a transformation department?.
• The choice of tools and solutions.
• The actors and activities of the project.
• Planning.
• Implementation.
• Steering.
• Measurement.
• Managing change.
• Governance.
• How to measure the impacts on human resources?
• The key factors of success.
• Decision making and Big Data at the service of transformation.
• Case study.
• Analysis of a digital transformation project in the sector audience.

Smart Cities and their impact in public administration

• The emergence of Smart Cities or Intelligent Cities.
• Smart Cities: main concepts.
• The European vision of Smart Cities.
• Profile of a smart city.
• The six dimensions of a smart city.

Description

This seminar will help you understand how digital and Internet technologies can be used to create flexible, scalable architectures that meet business agility needs. We will examine developments in client-side and server-side technologies, collaborative approaches, security and data-related issues, such as Big Data and business intelligence. Regarding the use of the terms "digital" or "digital", we will discuss them and clarify their meaning in the context of this presentation.

Who is this training for ?

Training objectives

Understand the concepts of digital technologies Know the developments in networks and geolocation solutions Discover new technologies on the client and server sides Know the new architectures and their security Know Cloud Computing and Big Data solutions Learn governance at the digital era

Training program

Digital or Digital?

• Definition of digital and digital concepts.
• Digital issues on governance and competitiveness.
• ROI, TCO, flexibility, impact on architectures, design application.
• Innovation, essential lever for competitiveness.

Networks: developments

• Wired networks: VDSL, Giga Ethernet, LTE...
• Wireless networks (wifi, wimax, 3G+, 4G, 5G), satellite offers, Passpoint certified WiFi.
• IPv6 and connected objects.
• Solutions: geolocation, GeoIP and Beacons.
• HTTP/2, HTTPS, Google Quic exchange protocols.
• Quality of service QoS, MPLS.
• Telephony protocols SIP, VOIP.
• Impact of the network on application design.

Terminals, BYOD, Internet of Things

• Devices: wearable, mobile, tablet...
• BYOD, CYOD, BYOA.
• Internet of Things.
• OS: Windows , MacOS, ChromeOs, iOS, Android...
• Future of Cloud OS and convergence.
• OS HTML5.
• Ergonomics: Flat Design, Responsive Design.
• ASE internal application stores, public.

Internet and its services

• Google's SEO algorithm.
• Impacts on web design.
• Web 3-0 or Semantic Web? Rich Snippets.
• Social networks, Viadeo, LinkedIn...
• Document sharing: Dropbox, Google drive...
• Office solutions (Zimbra, Office 365...).
• Telephony solutions / video telephony, Facetime, Whatsapp, Hangout, Skype...

Client workstation technologies

• Browser families (Webkit, Gecko, Blink, Trident).
• Future role of the browser at the heart of the architecture.
• HTML5, CSS3: browser solutions storage, network...
• GUI design frameworks, bootstrap, AngularJs...
• Return of JavaScript, ECMAScript.
• Solution hybrid cross platform with PhoneGap, code generator (Xamarin, gwt).

IS architecture and urbanization

• Client-server architecture.
• Virtualization and monitoring.
• Container solutions.
• Web languages.
• Application and hosting servers.
• Storage servers: SSD, Cloud, synchronized...
• Software Defined Data Center.
• Client protocols- server (Rest, soap, RSS) and exchange formats (json, xml, text).
• BDD SQL Server, Oracle, MySQL.
• OData architectures.
• The "In Memory".
• SOA architecture.
• XML at the heart of exchanges.
• API at the heart of eBusiness platforms.
• IS urbanization: EAI, monitoring (BAM), modeling (BPMN, BPEL).
• B2B, B2C portal, collaborative portal.

Security

• Normative and regulatory framework (SOX, COSO...).
• Backup and continuity plans, PCA/PRA, PSI, RTO/RPO...
• Workstation and mobile security solutions.
• Security components (firewall, VPN, DMZ, biometrics, certificates, etc.).
• Authentication: federation identity (SAML, OAuth), social network API.
• Dematerialization and digital signature.
• Security of exchanges.
• ISO 27002, 27003, 27004 standards .
• Securing devices, information, applications at the heart of BYOD.
• Risks of opensource, data, API multi-licenses.

Cloud Computing

• Software vs Cloud Computing model.
• Regulatory impact, PRA guarantee.
• Main Cloud players and types of solutions: SalesForce, Amazon, Google, Microsoft, Cloudwatt ...
• European regulations.
• Patriot Act and security and encryption solutions.
• Impact of the cloud on server technologies, emergence of NodeJs and javascript-serveur.
• Public, private and hybrid cloud.
• Impact of SaaS and Cloud Computing on Green IT.

Big Data, data management

• Big data challenges.
• Data life cycle.
• Solutions on collection, consolidation, analysis and visualization.
• Complementarity with BI, Business Analytics, DatawareHouse solutions.
• Data collection: emergence of real-time architectures.
• Storage solutions: HDFS, NoSQL BDD, Hadoop, HBase, MongoDB. ..
• Data manipulation, Pig, Hive...
• Open Data.
• NoSQL database.
• Crawling and scraping.
• Data Scientists at the heart of decision-making.

Digital business, governance

• Disruption, product life cycle, “Time to Market” approach, “Time to value”.
• Collaboration at the heart of digital transformation.
• e-Reputation, image monitoring, MRI management.
• Social network API.
• Dematerialization.
• Content management and CMS .
• Multichannel marketing and governance issues.
• Budgeting for the digital transition.
• Agile project management methods and V-cycle.
• Risk management and audit.
• Offshore.
• SLA and ITL serving QoS.

Description

Implement an IT quality policy in your company: identify the problems, choose an approach and apply it. A seminar based on in-depth and particularly significant experience.

Who is this training for ?

Training objectives

Understand the concepts of quality within the IS
Master the strategic issues of quality in the DSI
Analyze the quality management approaches, standards and benchmarks IS
Implement an approach and an action plan quality management

Training program

The Quality concept

• Definition and various aspects relating to this concept.
• Developments and measurements.

Field of action of the DSI on Quality in the company

• IT customers.
• Customer expectations.
• From software to business results.
• Exchanges on the notion of the IT department value chain.
• Reflection on the IT stakeholders in your organization.

The need for standardization

• Control of IT processes in the extended enterprise.
• The role of quality assurance and certification.
• Scandals and risk management .
• IT impacts of the Sarbanes-Oxley Act.
• Demonstration.

Approaches, standards and benchmarks

• The different quality excellence awards.
• Standards and benchmarks: ISO 9000 version 2000, Six Sigma, ITIL, CMMI, COBIT, SPICE.
• Comparisons and implications for the IT department.
• Standards relating to IT governance.

The Quality approach

• Ten rules for initiating a Quality approach.
• Evaluate the level of Quality of your IT department or project.
• Investment, operating costs.
• The reallocation of resources.
• Certification: the benefits for the company.
• Collective reflection.
• Plan to start your project and define your progression strategy.

Acting on Quality: methods for IT

• Calibrate the requirements of your customers. Cope with the abuses of the king customer.
• Act on value creation. Control complexity (activities, products and services).
• Master relationships between users (MOA, MOE, teams).
• IT operations: professionalize customer relations with service levels.
• Establish a PAQ: set objectives and monitor.
• Implement a quality management system.

Description

Quality management is necessary to guarantee reliable data for operational and decision-making IS. You will address the essential points to initiate this approach: data governance issues, regulatory issues, compliance with business rules, quality measurement and qualification of the input chain.

Who is this training for ?

Training objectives

Training program

Introduction

• Strategic role of data for the company.
• Difference between data and information.
• The different sources of company data.
• The different forms of data exploitation.
• Architectures: relational, NoSQL or BigData.

Definition of quality and methodological framework

• Defining and measuring data quality.
• Data quality methodologies.
• Comparison between TDQM/DWQ/AIMQ/ORME Data Quality.
• The principles for evaluating the quality of business data.
• Summary of Quality methodologies.
• Dimensions - definitions and measurements.
• Case study: Red case: a group launches a Quality approach for compliance with Solvency 2 and wishes to improve the quality of its customer data.
• General organization of the approach .

Data quality management approach

• The place of quality in the Governance approach.
• The actors and the organization.
• The Cobit example.
• Implementation of the Project approach.
• The cost of non-quality.
• Scope of the Quality approach.
• Level of approach and granularity.
• Case study.
• The 10 actions to be launched by the Governance committee.

Quality control and best practices

• Quality auditing.
• Identifying low quality data.
• Collecting and storing quality metrics.
• An approach centralized data quality system.
• Types of controls and statistical tools.
• Exploitation and evaluation of quality measures.

Operational monitoring of data quality

• Quality dashboards.
• Continuous improvement cycle.
• What role for Governance?
• Case study.
• The group's Data Quality team sets up reporting: definition of indicators and acquisition method.

Raise the level of quality

• Intervene upstream of the chain.
• Identification of atypical cases.
• Targeted management of cases of low quality data.
• The data reconciliation.
• Case study: Example of data reconciliation in a group following the integration of a subsidiary.

Description

Current governance practices recommend approaching the IS function from a more marketing angle and developing a service offering. This seminar will provide you with the key elements of this new approach.

Who is this training for ?

Training objectives

Understand the marketing challenges of the IS function Define a relevant service offering Manage service levels Manage the service offering

Training program

Introduction: problematic

• The evolving role of IT in the company.
• Increasing share of outsourcing.
• The impact of "Do It Yourself" and globalization.
• Competition of internal IT services.
• Benchmarking.
• Solow paradox.

Construction approach

• The construction of a model (Porter analysis, BCG, Ohmae).
• The formulation of the current service offering.
• The analysis of the market: evaluation of competing offers, strengths and weaknesses of the current offer.
• Negotiation on the content of the catalog.
• The choice.

The commercial strategy

• The PAC, Commercial Action Plan.
• The packaging and publication of the offer.
• The Benchmarking.
• Organization sales and after-sales follow-up: customer service, customer correspondents...
• Presentation of an example of a service offering.

Le Service Level Management

• SLM and quality management.
• Development of service levels.
• Organization of SLM.
• Achieving consistency SLAs with internal operations and subcontractors.
• Monitoring the offer.
• Operation of instances and customer meetings.
• Possible deviations from SLM and SLA.
• Presentation of examples of SLA.

Managing the service offering

• Organizing reviews.
• Monitoring and evaluating suppliers.
• Aligning resources.
• Professionalization MOA/MOE relationships.

Demonstrate the competitiveness of the offer

• Determining the costs and value of the offer.
• Benchmarking: advantages and disadvantages.
• Towards a convergence of IS cost measurements.
• The offer to demonstrate the performance of the IT department.

Description

Managing an IT project involves a pragmatic approach to the project, the ability to manage complex and heterogeneous environments, and mastery of management techniques and tools. Based on observed good practices and current benchmarks (PMI, CMMI), this seminar offers concrete responses to the three imperatives of projects, control of cost, deadline and quality. It also demonstrates the critical role played by the project manager by emphasizing the importance of communication, change management and leadership in his mission.

Who is this training for ?

Training objectives

Define the essential elements for starting a project Understand the techniques and tools for leading an IT project Discover recognized good practices in project management Evaluate the role played by the project manager following the companies Know how to manage costs, deadlines and risks Define the importance of communication, change management and leadership

Training program

Project communication

• Identify the communication "targets", the stakeholders, the actors involved, the operational units.
• Rules of good communication.
• Management of the message and the interlocutors.
• Phases and tools of communication Project, the communication plan.
• Planning tools for communicating.

Operational management of the project

• Choice of reporting mode in teams.
• Problem of analyzing deviations, law of 90%.
• Project progress indicators.
• Continuous estimation of the "Remaining to be done".
• Financial indicators.
• EVM (Earned Value Management).
• Tables of the project manager, the indicators to monitor, the contribution of the BSC.
• Project committee, steering committee, technical meetings, reviews.
• Crisis management.
• Process for managing developments, its sizing, its implementation.
• Management of anomalies: rules.
• Optimize recovery and anticipate.

Management of external services

• Legal framework.
• Objectives and stages of implementation, specifications, contract, means of control and reception.
• Technical and contractual monitoring of the service provider.
• Personnel delegation: the use of flat-rate technical assistance.
• Integrating technical assistance employees.

Lead change

• Analysis of change (processes, actors, culture and organization).
• Identify levers and resistance.
• Managing change.
• Definition of a change management plan.
• Basic rules for IT professionals in their relationship with users.

Project review and summary

• Stop a project
• Know how to transmit it to the Production, Support or Maintenance departments.
• The contribution of ITIL ®.
• Administrative closure of the project.
• Project reports, capitalization and dissemination of experience.
• Synthesis of best management practices Informatic project.

Description

Master the successful launch of an information system project by controlling all facets of the pre-project phase: define the triangle "quality, cost, deadline" and ensure its feasibility, identify the main risks and base the launch decision on the value provided by the project.

Who is this training for ?

Training objectives

Training program

Definition of IT projects

• IT projects (development, software package, integration, etc.) and associated life cycles.
• Place of the preliminary project.
• The launch context projects: master plan, IT strategic plan, project portfolio management.
• The governance of IT investments by the IT department, the COBIT vision: rules and controls.

The preliminary project phase

• The phasing of the preliminary project following the life cycles: classic, SDLC, PMBOK...
• The two classic stages: initialization (opportunity), study (feasibility).
• Objectives, tasks and milestones.
• Decisions: objectives and budget of the preliminary project, feasibility, coherence and contributions of the project.
• Sizing of the phase and the teams.
• Definition and launch of the project: the project plan, standards and development, technical-economic feasibility.

The study of the Information System

• Objectives of a study: reference framework, definition of limits, expected results.
• The rules and formalisms for defining an IS.
• L 'study of business processes, their modeling.
• Process optimization.
• Functional analysis of needs, definition of requirements: scope and depth.
• Definition and sizing of the principles of the technical solution.
• Definition of the application architecture.
• The place in urban planning of the IS.
• The reference framework of the IT department.

Economic valuation of the project

• The value of IS projects: measurements in cost of ownership (TCO) and return on investment (ROI).
• Use and calculation rules.
• Estimate of the project cost: different approaches.
• Estimation of the level of precision of the estimate.
• Calculation of the cost of the application: taking into account maintenance phases, costs administration and support.
• Risk analysis, provisions to be established.
• Budgetary management of costs, standardization of results.

Succeed in the preliminary project

• The actors of the phase.
• Distribution of MOA/MOE roles.
• Place and roles of a steering committee.
• Business Cases, standard plan and essential components, SWOT analysis, VALIT vision.
• Know how to convince at the end of a preliminary project: the Business Case, decision-making summary.

Description

This seminar offers you a pragmatic approach to risk management, based on the experience of real projects. It shows you how to identify, estimate but above all reduce risks using modeling methods that facilitate appropriate decision-making.

Who is this training for ?

Training objectives

Evaluate the essential elements of risk management for IT projects
Understand risk management practices
Know how to identify, estimate and reduce risks
Understand modeling methods facilitating decision-making
Organize risk management on a project

Training program

Risk management concepts

• What is a risk? The notions of events, causes and consequences.
• The measurement of a risk: probability, impact and severity.
• Types of risks (classes): strategic, projects, products, use, maintenance.
• Risks and levels of responsibility: who manages, who decides, who assumes responsibility? The scope of a risk.
• Contractual distribution: principal, subcontractors.
• Collective reflection.
• The different types of risks.

The risk management process

• The key moments of risk analysis: defining the project, launching and managing the project.
• Set up a risk management process adapted to the project.
• The roles of the actors: project manager, participant, user, manager.
• The basic principles (SEI), the cost of risk management.
• Exchanges: The notions of impact and probability of risk.

How to identify risks?

• Define the exact scope of the research and the associated levels of responsibility.
• Exploit the information: reviews (contract, validation, design, tools), meetings, brainstorming, reporting.
• Identification: risk checklists, databases, constraints analysis and documentation analyses.
• Use the analysis of uncertainties in estimates, schedules, technologies, processes, resources.
• Modeling a risk: Ishikawa diagram, tree of causes/consequences, modeling rules.
• Problem of causal independence.
• Case study: Identifying the risks of a real project.

How to estimate the risks?

• Choose level of precision vs. estimation cost and issues.
• Subjective vs. frequency probabilities.
• Use qualitative estimation techniques: probability, impacts.
• Quantitative estimation technique: Absolute Probability Judgment (Delphi, Betting, Churchman/Ackoff).
• Poincaré methods, 45° diagram, sensitivity analysis, tornado diagram, VMA (Expected Monetary Value).
• Estimate the level of exposure to risks and the associated level of confidence: Monte-Carlo simulation.
• Calculate the impacts on schedules, budgets and the quality or content of the deliverables.
• Prioritize risks and calculate their severity.
• Case study Practice of quantitative risk analysis technique.

How to reduce risks?

• The reduction axes: elimination of causes, effects, sharing, early control, acquisition of information...
• Modeling fallback scenarios and probability of triggering a fallback scenario.
• Design risk reduction actions, "rework" of the project, examples.
• Plan and budget preventive reduction actions and emergency plans.
• Calculate probability and residual impacts, evaluate the profitability of control actions.
• Know how to present your project strategy.
• Case study: rnDefine risk management strategies for the project.

Follow and decide

• Monitoring tools: risk sheet models.
• Monitoring dashboards, risk management effectiveness indicators.
• Organization of the reporting.
• Monitoring milestones or key points.
• Monitoring risk indicators and monitoring progress.
• Preparing decision-making, adjusting the project plan, initiating a fallback scenario.
• Crisis management.
• Exchanges: Presentation of risk monitoring tools.

Organize risk management on a project

• Choose your approach to risks based on the challenges of the project and the level of maturity of the context.
• Think about the structure and information tools of the project to know and monitor the risks.
• Clearly assign risk management roles and responsibilities.
• Define risk management requirements to subcontractors and establish appropriate contractual clauses.
• Exchanges: Identify risk management quality indicators.

Description

ITIL® has become an essential reference framework for IT service management. However, implementation requires appropriate tools. In this training, you will learn how to choose the right tools and how to successfully integrate an ITSM solution. You will experiment with certain ITSM tools in SaaS mode.

Who is this training for ?

Training objectives

Presentation, feedback and demonstration on EasyVista and iTop ITSM tools

Training program

Reminder of ITIL® 2011 “Best Practices”

• ITIL® 2011 approach and service life cycle.
• Processes and functions. Processes and workflows.
• Realities and responsibilities. The RACI matrix.
• Tools and technologies useful for implementing ITIL® processes.
• Collective reflection.
• Discussions on typical problems related to the implementation of ITIL® in an organization.

Choosing an ITSM tool: carrying out a pre-study

• Organization audit: position an ITIL® maturity level for your organization.
• Tool audit: position an ITIL® maturity level of the tools used.
• Exercise.
• The maturity criteria of the organization and the tools.

Write the expression of needs

• Model process macros: identify activities and allocated resources (RACI).
• Write functional specifications: list functional needs.
• Create an ITSM master plan including construction sites and subdivisions.
• Exercise and discussion based on pre-constructed standard deliverables.

Communicate and train

• Prepare support for change and a communication strategy.
• Identify key contributors (Sponsor and key users).
• Produce training materials.
• Exercise on a pre-constructed communication and training plan.

Integrate the ITSM solution

• Plan workshops, achieve objectives at the end of the workshop: method and monitoring.
• Identify, prioritize, approve deviations (loads outside specifications): analysis of deviations.
• Functional recipe (create the recipe book, manage anomalies): acceptance criteria.
• Project assessment and implementation of a TMA: monitoring of anomalies and migration tool.
• Exercise.
• Discussions on the main issues linked to the integration of an ITSM solution.
• Presentation of a methodology.

Description

Ensuring optimal service center (Helpdesk) performance is a crucial element in ensuring user satisfaction, operational stability and credibility of an IT department. This course aims to provide the skills and knowledge needed to establish and improve an effective Helpdesk.

Who is this training for ?

Training objectives

• Understand the role of a Helpdesk within the IT department
  
• Establish the roles, responsibilities and missions of the actors in a Helpdesk
  
• Set up a Helpdesk
  
• Track service activity and reports
  
• Define performance and quality tools and indicators
  

Training program

Problems, responsibilities and missions of the actors

• The origins of the Helpdesk. Definition. Purpose.
• Problems and consequences. Expected, desired, provided service.
• Responsibilities and missions of the actors.
• Indispensible function for the effective management of services.
• Structuring workplace for the provision of services.
• First line for incident management.
• Mission, rules and responsibilities of the Helpdesk function.
• The volume. The sizing of resources.

Structuring incident processes

• Organization and maturity of the service.
• Service levels (SLA, OLA).
• Technical infrastructure and typology.
• Input/output information.
• Processing of activities and tasks according to the profile.
• Incident life cycle.
• Incident models and major incident.
• Escalate and restart.

Helpdesk activities

• Get back into service while minimizing the impact of incidents.
• Support requests end-to-end.
• Track service activity and generate reports.
• Identify new services.
• Collapse costs and increase productivity.
• Improve user satisfaction.

Helpdesk resources and tools

• Smart phone tools.
• PBX switches.
• Automatic call distributor (ACD).
• Telephony/computer coupling (CTI).
• The interactive voice server (IVR).
• The integrated park and ticket tools.
• The status of the Helpdesk specialist.
• The ideal profile. Skills matrix: customer orientation, focused on business objectives, methodological...

Quality management tools

• Define performance and quality indicators.
• Availability versus unavailability.
• Availability indicators defined by the SLA according to ITIL®: MTTR, MTBF, MTBSI, MTRS, AST, etc.
• Calls served, abandoned, deterred.
• Flow per hour, day, week, month.
• Number of employees per time slot.
• Balanced scorecards, Balance Scorecard (BSC).

Description

To meet the need for quality and cost control, many companies use subcontracting to manage what is not part of their core business. Based on the eSourcing Capability Model, this seminar presents best practices for organizing subcontracting for the IT department.

Who is this training for ?

Training objectives

Training program

Sourcing, outsourcing, value creation and business strategy

• The problem of IT outsourcing: Business Process Outsourcing, Information Technology Outsourcing.
• Definitions and associated concepts: offshore, nearshore, onshore, ASP ?.
• Legal and contractual aspects.
• Subcontracting and the creation of value.
• The mission of the IT department, the "core business" skills.

Defining an outsourcing strategy

• The urbanization of IT: a lever for structuring the subcontracting policy.
• Market supply and its evolution.
• Perspectives opened up by SOA architectures and EAI, by the urbanization of sectors of activity.
• Example: eTom.
• Knowledge management and human resources management.
• The pitfalls of uncontrolled subcontracting.

The life cycle and processes

• Process to be implemented to control subcontracting.
• Recognized good practices.
• The e-Sourcing Capability Model.
• Presentation of capability areas.
• Presentation of maturity levels.
• Structure of the repository.
• Evaluation of your organization.

Outsourcing life cycle, customer and supplier perspective

• Develop specifications, initialize subcontracting.
• Subcontracting strategy. Typical content of specifications. Legal aspects and unfair clauses.
• Single market or subdivision.
• Management of interactions between lots.
• Carry out the Subcontractor Benchmark.
• Planning, setting up the operation.
• Monitoring and controlling subcontracting . Organization of the internal monitoring structure.
• Overall presentations of the process, main stages and associated deliverables.
• Key indicators monitoring, the subcontractor management dashboard.
• Incident and conflict management.

Reversibility and termination

• Implementation of reversibility.
• Recovery internally or by another operator.
• The transfer of operations.

Description

Application maintenance corresponds to the operational exploitation phase of the application. How to have it carried out by a third party? This training covers the practical, technical and contractual aspects of TMA by proposing a methodology based on the experience of numerous outsourcing operations.

Who is this training for ?

Training objectives

Define an expected service level and KPIs Mastering contractualization Manage the contractual relationship Anticipate reversibility

Training program

A TMA, TMAs?

• Application outsourcing. TMA requirements.
• Refocus the IT department on business needs and customer satisfaction.
• Gains from TMA. Types of maintenance. Pitfalls.
• Current practices, the TMA market.

Service levels, definition

• Types of services requested. Types of TMA services.
• Required levels on costs, quality and business needs.
• Measurement on the progress of the TMA.
• Definition of indicators.
• Feasibility constraints.
• Choice of periodicity.
• Impact on workload. Interpret the indicators.

Outsourcing contract and contractualization

• Characteristics of a contract. Objectives pursued. Legal bases. Points to be established.
• Special clauses. Price. Limitation of amendments. Transfer of employees. Article 122.
• Contractualization. Choice of additional services.
• Call for tenders. Conclusion of the contract.

Transfer of an application

• Objectives and planning of the preparation phase. Initial choices.
• Definition of the scope.
• Knowledge transfer.

Technical management of the service

• Maintain project management. Management of developments.
• Deadline management.
• Quality control. Progress monitoring. Tests .
• Anomaly management. Risk management.

Management of the contractual relationship

• Management of an evolving scope. Creation of partnership relationships.
• Developments and amendments.
• Benchmarking of the service and its implications on the price. Monitoring file and contractual facts.
• Traceability of services and interventions.
• Termination of the contract: early termination or termination.

Reversibility

• Pitfalls noted. Contractual definition, focus on AFNOR clauses.
• Legal precautions.
• Respective responsibilities. Reversibility plan.
• Dual order period

Description

Master all the elements necessary to successfully organize and manage your Third Party Application Recipe. The relationship with external service providers, roles and responsibilities, testing phases, quality improvement, recipe.

Who is this training for ?

Training objectives

Training program

Changing testing needs

• Why tests are necessary?
• Observations, progress and difficulties of testing projects.
• The causes and areas for improvement, the success factors.

Test during the software lifecycle

• Why tests are necessary?
• Observations, progress and difficulties of testing projects.
• The causes and areas for improvement, the success factors.

TMM and organizational maturity

• The concept of organizational maturity (CMMI approach) and its consequences.
• A standard maturity model: TMM.

Customer/supplier relationship, roles and responsibilities

• Legal aspects.
• The importance of the contract.
• The actors involved.
• The obligation to advise.
• Drafting the outsourcing contract.
• The different responsibilities.
• The case of specific software.
• ERPs and software packages.

The Third Party Application Recipe

• The principles of Third Party Application Recipe.
• The issues.
• The types of services.
• The services.
• The organization of the Third Party Application Recipe.
• The phases of a TRA: activities, products, actors.
• Appropriation.
• Prepare the tests. functional tests and technical tests.

Management and indicators of the Third Party Application Recipe

• Reporting.
• Risk management.
• The different indicators (methods, families, examples).

Contractual documents and conclusion

• The description of the services.
• The application scope.
• The service agreement.
• The PAQ.
• The financial conditions.
• Conclusion: Some recommendations. Industrialize the tests.

Description

Responding to the needs of customers internal or external to the IT department is formalized with a service level agreement (SLA). This training allows service commitments to be translated into a practical approach to SLA management. This method also facilitates the possibility of outsourcing services.

Who is this training for ?

Training objectives

At the end of this training, participants will be able to understand the concept of a service contract, to transform the IT department's commitments into SLAs, to supervise and execute a contract, as well as to analyze the implementation setting up an SLA in the context of outsourcing and Cloud Computing

Training program

ALS: definition

• Contract or service agreement.
• Reminder of the different ITIL® commitments: needs, catalog, agreements, contracts, improvement plan, etc.
• The management of service levels: availability, capacity, costs, continuity, security.
• Performance measurement.
• Definition and characteristics of outsourcing.
• The place of e-SCM-CL in outsourcing contracts.
• Exercise: Reflections on SLA practices.

SLA: assessment

• Positioning of services.
• Implications of the service provider and the client.
• Required means.
• ISO9000 version 2000 objectives.
• Criteria for choosing a service provider.
• Selection process.
• Exercise:
• Reflections on drawing up a catalog service.
• Establishment of indicators and their relevance for a service desk.

SLA : cas d'application

• The Help Desk: examples of financial metrics, qualities.
• The user station.
• Fleet management.
• Exercise: rnReflections on the indicators of a Datacenter with capacity management.

SLA: implementation and monitoring of the contract

• Principal diagram.
• Measuring tools.
• Macro-planning.
• The kick-off meeting.
• Monitoring the activity.
• Exercise: Reflections on the implementation of a TMA.

Offshore and information system

• State of the art of the market.
• The decision-making process towards offshore.
• Implementation and governance.
• The particularities of treatments with an offshore component.

The case of Cloud Computing

• Changing consumption patterns.
• Points of view: decision-maker, user, IT specialist.
• SaaS offers.
• Contracting.

Description

This course is aimed at anyone wishing to deepen their understanding of the different types of IT contracts such as hardware, license, service, outsourcing and Internet contracts. It also allows you to acquire essential legal knowledge related to the IT field.

Who is this training for ?

Training objectives

After completing this training, participants will be able to:

• Identify the different types of IT contracts and understand their particularities
• Master the fundamental principles of contract reading
• Understand the rights and obligations of the different parties involved in the contract
• Explain typical clauses that can be found in IT contracts
  

Training program

Introduction

• Main concepts.
• Definitions: contract, obligation, products, services...
• Introduction to contract law.
• Particularities of IT contracts.

The stages of the contract life cycle

• Initialization of the contract (needs, duration, mutual agreement, call for tenders).
• Negotiations of clauses and prices.
• Completion of negotiations and signature of contracts.
• Life of the contract.
• Resolution of disputes.
• Renewal of contracts (tacit renewal, notice).
• Amendments and orders.
• Termination of the contract (term, early, dispute).

Hierarchy of contracts and contractual documents

• The main contractual documents.
• Hierarchical principles of contracts.
• Management of the contract.

Obligations of the parties and contractual clauses

• The duty to advise.
• Intellectual property.
• Audit, transferability benchmark and non-poaching clauses.
• Obligation of confidentiality.
• Duties of the client, duty of cooperation, discretion...
• Exchanges: Examples of clauses, analysis.
• Jurisprudence.

The costs

• Determination of prices.
• Change in prices during the contract.
• Terms and execution of payments.

Particularities

• Maintenance and support.
• Subcontracting.
• Transfer of ownership.
• Guarantees.
• Training and skill transfer.

Presentation of the different types of contracts and their specificities

• The service contract (management, package).
• The service contract (Outsourcing, Cloud).
• The equipment sales contract (products, defects , hidden defect, guarantee of conformity).
• The rental contract.
• The license contract (right of use, maintenance).
• The contract software package (copyright, source code, absence of eviction, use, update).
• Mixed and distribution contracts.
• Other types of IT contracts.

Description

IT managers and management are exposed to legal obligations due to new uses of IT tools: illegal content, digital rights, information leaks, etc. This course, through practical cases and their case law, gives the keys to rights and duties of IT stakeholders.

Who is this training for ?

Training objectives

Develop an overview of civil, criminal and professional legal risks
Know the responsibilities of stakeholders
Implement prevention measures
Build an IT charter

Training program

Introduction to risks

• Examples of legal risks linked to IT.
• Category of risks.
• Illustration by case law.
• Responsibilities of different parties.
• What is civil liability?.
• What is criminal liability?.
• What is professional responsibility?

Liability and risks of the company and the employer

• Cases where liability may be incurred.
• Risks incurred by the legal entity in the event of liability incurred.
• Concrete case law.
• Liability and risks of the employer.
• Risks incurred in the event of liability incurred.
• Concrete case law.

Responsibility of the CIO/CISO

• Cases where liability may be incurred.
• Risks incurred in the event of liability incurred.
• Concrete case law.

User Responsibility

• Cases where liability may be incurred.
• Risks incurred in the event of liability incurred.
• Concrete case law.

Preventive measures

• Technical measures to be put in place within the company.
• Legal measures to be put in place to define responsibility or non-responsibility in the event of an incident.

Legal obligations

• Obligations regarding data.
• Obligations regarding the system.
• Obligations regarding individuals.
• Obligations of the employer in relation to the measures put in place.

IT and Internet charter

• How to properly build an IT charter?.
• The important points to address when implementing an IT charter in the company.
• Limits not to be exceeded.
• Examples of IT charter.

International environment

• What are the responsibilities and risks incurred during an incident involving the international?.
• What are the means of prevention?

Description

This course will allow you to identify the main action levers to implement to become eco-responsible in IT management. You will see how to significantly reduce certain financial charges, particularly those corresponding to electricity consumption.

Who is this training for ?

Training objectives

Know the developments in Green IT
Analyze the life cycle of computer equipment
Propose different solutions to reduce data center costs
Implement and monitor the Green IT project

Training program

The progress of Green IT

• Issues of the ecological footprint.
• Impact of ICT on the environment.
• Demarcation of the perimeters of Green IT 1.0 and 2.0, Fair IT, sustainable ICT and sustainable IT.

The main tools for analyzing IT assets

• Understand the phases of the equipment life cycle.
• Count energy consumption.
• Manage the end of life of equipment and the opportunity to recycle.
• Practical work.
• Life cycle analysis of computer equipment.

The workstation environment

• Impact of the software layer.
• Labels, regulations and alternatives to purchasing.
• Prolong the lifespan and power consumption.
• Manage the end of life of equipment and WEEE.
• Practical work: Case study of workstation environment and calculation of electricity consumption.

Environmental impact of printing

• Ecolabels and technical criteria.
• Interesting offers from manufacturers.
• Alternatives to traditional consumables.
• User awareness.

Optimisation des datacenters

• Electric consumption and cooling issues.
• Cost of unused equipment and calculation of their density.
• Virtualization and energy savings.
• Cost reduction.
• Increased utilization rate.
• Construction of a "green" data center.
• Practical work: Donate different solutions to reduce the costs of a given data center.

Reussir and project Green IT

• Main stages of the project.
• Responsible purchasing.
• Green IT dashboard and indicators.
• Managing change with users.
• Eight success factors.
• Best Practices.
• Practical work: Construction of Green IT indicators in subgroups on a given case.

Description

At the end of this training, you will be able to identify the key areas for reducing the electricity consumption of a data center and will be able to implement improvement solutions. This training is part of the PrimeEnergyIT project of the European Commission.

Who is this training for ?

Training objectives

Optimize different Green IT projects Carry out an inventory of energy and environmental performance Choose the IT solutions appropriate to your needs Select the right infrastructure solutions

Training program

Understanding the challenges of Green IT

• The challenge of sustainable development.
• The place of information systems in the issue of sustainable development.
• The different scopes of Green IT.
• Practical work: Identify the different Green IT projects already deployed in your company.

Understand the key issues of data centers

• Undersizing of the current fleet.
• Densification and related cooling needs.
• The change of economic model from CAPEX to OPE.

Master the regulatory context

• European directives impacting computer equipment: EuP, RoHS, WEEE, "batteries".
• The legal obligations of data centers in Europe.
• The legal obligations of data centers in France.
• Voluntary initiatives: code of good conduct, etc...

Measure to identify areas of progress

• With what tools (indicators, methodology, etc.
• ) to take stock of the situation?
• The main performance indicators energy and environmental aspects of data centers: PUE, CUE, - WUE, DCcE, etc...
• Physical measurement.
• Practical work: Calculate the PUE of a computer center.

Les solutions IT

• Implement application governance.
• Manage the data lifecycle.
• Hierarchical data storage, deduplication.
• Consolidate and virtualize equipment.
• Choose equipment adapted to energy efficiency issues.
• Ecolabels and technical standards for selecting equipment.
• Study of case: Analysis of several materials using ecolabels and appropriate standards.

Infrastructure solutions

• The impact of the availability level (third party) on energy needs.
• Modular architecture of the POD type.
• Spatial organization of equipment in the data center: hot aisle, cold aisle.
• Precision cooling.
• Free cooling, water cooling.
• Feedback.
• Study feedback from companies that have already implemented these solutions.

Description

Cisco CCNA Routing Switching training provides participants with practical, fundamental knowledge, ranging from networking theory to interconnect hardware such as routers and switches. From the start of the training, participants have access to Cisco hardware, learn the different ways to configure routers and switches, and create infrastructures similar to those of corporate networks. In addition, the training covers the concepts of security, VoIP and Wi-Fi networks. Primary importance is given to practical work on operational Cisco equipment, in order to prepare participants for environments identical to those they may encounter in business as a Cisco CCNA Routing & Switching certified network administrator. Cisco CCNA training prepares participants for certification by providing content developed by Cisco-certified technical experts and experienced educators, ensuring rapid knowledge assimilation.

Who is this training for ?

Training objectives

• This training aims to enable you to master the knowledge and skills necessary to install, configure and operate small and medium-sized networks
  
• It covers the fundamental areas of networking, security and automation to give you a solid foundation in these areas
  
• This training is also designed to prepare you for the CCNA 200-301 exam which, once passed, will allow you to obtain CCNA certification
  

Training program

Basic computer networking skills and related practices

• Identify the different components of a computer network and explain their fundamental characteristics.
• Understand the end-to-end communication model between hosts in a network.
• Explain the features and functions of the Cisco IOS® operating system.
• Describe LAN networks and the critical role that switches play in these networks.
• Describe Ethernet as a network access layer of TCP/IP and explain how switches work.
• Perform the installation of a switch and carry out its initial configuration.
• Describe the Internet layer of TCP/IP, including IPv4, its addressing scheme and subnets.
• Describe the transport layer of TCP/IP and the application layer.
• Put into practice the knowledge acquired through practical work.

Discovered routing features using Cisco.

• Set Up a Cisco Router: Basic Steps
• Understand Host-to-Host Communications Through Switches and Routers
• Troubleshoot Common Switched and Networking Issues 'IPv4 addressing
• IPv6: main features, addresses and basic connectivity
• Static routing: operation, advantages and limitations
• VLANs and trunks: configuration and verification
• Inter-VLAN routing: application and configuration
• Dynamic routing protocols: introduction to OSPF and its components
• ACL: operation and use in the network
• Internet access via DHCP and configuration of NAT on Cisco routers
• Practical work: putting the concepts studied into practice

Practical work

• Get started with the Cisco Command Line Interface (CLI)
• Observe how a switch works
• Perform basic switch configuration
• Implement initial switch configuration
• Inspect TCP/IP applications
• Configure an interface on a Cisco router
• Configure and verify protocols layer 2 discovery tool
• Implement an initial router configuration
• Configure the default gateway
• Explore packet forwarding
• Troubleshoot switch media and port issues
• Troubleshoot duplex port issues
• Configure basic IPv6 connectivity
• Configure and verify IPv4 static routes
• Configure IPv6 static routes
• Implement IPv4 static routing
• Implement IPv6 static routing
• Configure VLAN and Trunk
• Troubleshoot VLANs and Trunk
• Configure a Router on a Stick
• Implement Multiple VLANs and Basic Routing Between VLANs
• Configure and Verify OSPF for a Single Area
• Configure and Verify EtherChannel
• Improve Redundant Switched Topologies with EtherChannel
• Configure and Verify Checklists IPv4 access network
• Implement numbered and named IPv4 ACLs
• Configure a provider-assigned IPv4 address
• Configure static NAT
• Configuring Dynamic NAT and Port Address Translation (PAT)
• Implement PAT
• Connect to the WLC
• Monitor the WLC
• Configure a dynamic interface (VLAN)
• Configure a DHCP scope
• Configure a WLAN
• Set a RADIUS (Remote Access) server Dial-In User Service)
• Explore management options
• Explore Cisco DNA™ Center
• Configure and verify NTP
• Configure recording system messages
• Create Cisco IOS Image Backup
• Upgrade Cisco IOS Image
• Configure WLAN to Wi-Fi Protected Access 2 (WPA2) Pre-Shared Key (PSK) help using the GUI
• Secure console and remote access
• Enable and limit remote access connectivity
• Secure administrative device access
• Configure and verify port security
• Implement hardening devices

Description

This training will introduce you to the architecture of COBIT® 2019 and its model for overall governance and management of the company. You will master the key concepts and attributes for a process capability assessment via the COBIT® 2019 PAM (Process Assessment Model).

Who is this training for ?

Training objectives

Master the architecture of the COBIT® 2019 framework.
Master strategic alignment and value creation.
Design a tailor-made governance system using COBIT® 2019.
Prepare and take the COBIT exam ® 2019 Foundation.

Training program

The COBIT® 2019 framework

• Concepts and benefits of IT governance.
• Relationship between stakeholder needs and governance.
• The benefits resulting from the use of COBIT®.
• Recognize the context, benefits and main reasons why COBIT®2019 is used.
• The key attributes of the COBIT® 2019 framework.
• The format and the COBIT® 2019 product architecture.
• Product family.
• COBIT® and other standards: differences and complementarities.

The principles of COBIT® v2019

• The principles of the governance system.
• The principles of the governance framework.

The governance system and its components

• Governance and management objectives.
• The components of the governance system.
• The areas of intervention.
• The design factors .
• Areas of interest.
• The 11 design factors.
• Cascading objectives.

Governance and management objectives

• Zoom in on the core of the model.
• Relationships between objectives.
• Objective descriptions.

Performance management

• Definitions and principles of performance management.
• Skill levels versus maturity, capability versus maturity.
• Process performance management.
• Management of other components of the governance system.

Adapted governance system

• The impact of design factors.
• Design a suitable system.
• Introduction to the COBIT® business case.

Implementing corporate governance in IT

• Purpose and scope of the implementation guide.
• Implementation life cycle.
• Relationships between the implementation guide and the design guide.

Review and certification

• Revision of the COBIT® v2019 program. Foundation.
• Mock exam and collective correction. Tips for the exam.
• The exam is a 120-minute multiple choice , comprising 75 questions. A minimum score of 65% is required to pass the exam.

Description

At the end of the Cisco security training, trainees will be able to: Describe the components of network security strategies that can be used to counter threats against IT systems, in a context of service continuity Develop and implement security measures that protect network and infrastructure elements Deploy and maintain threat controls and threat mitigation and detection technologies for the security perimeter in small and mid-sized networks.

Who is this training for ?

Training objectives

This Cisco Security course will help participants understand the need to apply security policies in networks
They will be able to improve tasks to secure networks using security features available in IOS (Cisco Router, SDM, Command Line Interface)
The course also covers Cisco Asa equipment

Description

This training program provides the skills necessary to practice the profession of information systems (IS) architect. It presents the technical-functional standards of new architectures and emphasizes the urbanization of IS and the implementation of a service-oriented architecture (SOA). Finally, this cycle ends with a specialized module in the use of the TOGAF® standard.

Who is this training for ?

Training objectives

• Understand key concepts and the basics of IS architectures
  
• Evaluate the challenges of urbanization the generic model and general approaches
  
• Understand the components and layers of a SOA architecture
  
• Develop an IS architecture with TOGAF
  
• Know how to manage an IS architecture
  

Training program

Founding principles of IS architectures

• Web technologies, Web 2.
• 0 and the new HMI.
• Architectures: from centralized server to n-tier architectures.
• Presentation of JEE and .
• NET.
• The Open Source alternative.
• Principles of IS urbanization.
• Integration-oriented architectures and Web Services.
• Principles of an EAI (Enterprise Application Integration).
• Traditional integration application interfaces.
• Management content and documents (WCM, GED, WDM).
• Mobility: decryption of actors, technologies and uses.
• Web infrastructure and operation: Cloud, performance, SEO, SEM.
• E-Business standards.
• History.
• Standardization attempts (BPSS, cXML, xCBL, Pharma ML.
• ).
• Principles of service-oriented architectures.

Urbanization, generic model and general approaches

• The challenges of urbanization.
• Mastery and increasing complexity of information systems, the company in an ecosystem.
• The emergence of best practices , the example of ITIL® and TOGAF®, contribution to IT governance.
• General presentation of the generic model and general approaches
• The layered organization of the IS.
• IS urbanization approaches.
• Managing the complexity of existing heritage.
• Urban planner, architect, expert.
• What role, what positioning, what know-how?
• Metaphor of the city, cartography and modeling.
• The four layers of IS: Business, Functional, Application and Infrastructure.
• Manage the company's urbanization project.
• Roles and responsibilities of the actors (MOA/MOE).
• Modeling tools.
• Synthesis of market tools.
• Examples of tools.

SOA, service-oriented architecture

• Presentation of a SOA architecture.
• Components and layers of a SOA architecture.
• Services and processes.
• The service concept.
• Service exposure, loose coupling, synchronism vs asynchronism.
• Technical aspects of a SOA architecture.
• Implementation of Web Services (JEE, .
• NET, PHP, etc.
• ).
• XML Foundations.
• XML Schema for Interoperability and the description of application data.
• Description of services with WSDL.
• Invocation with SOAP.
• SOA design methodological approach.
• The links between SOA and the object approach.
• The different approaches and metamodels (RUP, PRAXEME, etc.
• ).
• Conceptual model of an SOA.
• The modeling of services within the application architecture with UML.
• SOA: market players and products.
• Platforms EAI.
• SOA orchestrators.
• Platform providers.

Develop the IS architecture with TOGAF®

• TOGAF®: essential concepts and method for developing an IS architecture.
• The business continuum and TOGAF® tools.
• Governance of the enterprise architecture.
• TOGAF® and the ISO 42010 standard.
• The reformulation of the enterprise strategy and the business architecture.
• Reference business models and business processes.
• Business objects and data architecture.

Manage IS architecture with TOGAF®

• Technical architecture and its stakeholders.
• Technical architecture and its meta-model.
• Applications/services, functions and components.
• Use architecture, organize IS governance.
• IT architecture and project/service portfolio management.
• Architecture and information system security.
• Architecture and outsourcing strategy.
• Corporate architecture and strategy.

Description

The evolution of information technologies and the rapid development of services on the Web have driven new approaches allowing the implementation of flexible, scalable architectures, capable of satisfying the agility needs of the company. How to undertake an urbanization process? How can we take advantage of the contributions of new service architecture concepts? These are the challenges of the urbanization of information systems. This seminar presents the approaches and concrete methodological benchmarks for dealing with them.

Who is this training for ?

Training objectives

Establish the essential notions of IS urbanization
Specify the architect's offer within the company
Know and evaluate the tools, methods and standards of IS urbanization
Know how to model the company and its IS
Providing the keys to the success of an IS architecture project

Training program

Architecture essential notions and IS issues

• Point on IS architecture.
• Findings and promises.
• Architecture and mastery of concepts: taxonomies, terminologies, ontologies.
• Role and importance of standards.
• Information systems, purposes: value creation, agility.
• Links between concepts: architecture, quality of information systems and value.
• From IS architecture to enterprise architecture.
• Architectural patterns.
• IS issues: complexity, changes, knowledge management , business ontologies, digital business.
• Exchanges Exchanges on the essential notions of an IS architecture in the digital age.

Enterprise architecture, a response to this problem

• French and Anglo-Saxon approaches.
• Urbanization (Sassoon, Longépé), BSP (IBM), taxonomies of plans (Zachman).
• Objectives and general principles of enterprise architecture.
• Skills, missions, training, certifications of the enterprise architect.
• Expected deliverables, performance indicators.
• Agile methods (Scrum, RUP) and the role of the architect.
• References: urbanization of IS, TOGAF and its derivatives (FEA, DODAF, MODAF, NAF).
• International standardization, ISO42010: objectives and requirements.
• The new paradigm: service and service architectures (SOA, ITIL, ISO20000).
• The basic building blocks of SOA and the OASIS ontology.
• Evaluation of benchmarks: towards a Blended Method.
• Certify your architecture.
• Architecture and maturity of companies.
• Urbanization offer.
• Exchanges Exchanges on the need to integrate IS architecture into business architecture.

Methods and tools

• The principles and different approaches.
• Analytical and systemic approach: contributions and limits.
• Systemic approach as the preferred method of the urban planner.
• Models and modeling: relationship between model and language, main stages of the process.
• Models, abstractions, representations (diagrams, boxes, graphs), canonical models.
• Geographical systems and cartography of IS: rules and best expert practices.
• Patterns and base maps: longépine pattern, SOA pattern.
• Perspectives in terms of representation of IS (surface tactile, virtual universe, supervisor).
• Development of a modeling language: composition of ontologies, meta-model, ideographic languages.
• Sectoral models and standard solutions (eTOM, IAA, ERP, Core Banking).
• Architecture development methods (ADM, Longépé, URBA/EA, Praxeme), populating CMDBs (TADDM).
• Demonstration rnExamples of architectures from Longépée and/or derived from TOGAF.

Architecture illustrated layer by layer

• Understand the sociological and business ecosystem (digital natives, cybersphere).
• Understand conceptual and technological advances.
• The evolution of information processing: Noosphere , (MDM, EAI, ESB, BIG DATA).
• The evolution of business processes, services and infrastructures (SOA, BAM, SAM, PBM, Cloud).
• Points of view and illustrated views: general management, marketing, BU, Data, techniques.
• Construction and consistency techniques.
• Modeling of the strategic environment (Porter) - Strategy and tactics capture (SWOT, CFS, KPI).
• Business modeling (Porter, Hamel and Prahalad).
• Representations of the real world (MCD, objects, objects) connected, flows).
• Modeling of the effort: processes and services (BPMN, SOA).
• Representation of the infrastructure (Supervision, Openview, Tivoli) - CMDB (Taddm ).
• Exchanges Exchanges on the particularities of each layer of an IS architecture.

Architecture, an essential tool for governance

• Definition of governance and related issues.
• Architecture, an essential tool for ensuring security and governance of the company.
• L architecture and regulatory constraints in the US and France.
• Architecture within governance standards and frameworks (Cobit, ITIL, ISO 20000).
• Architecture and project management: importance of PBS and multi-project management.
• Demonstration Demonstrations on the contribution of IS architecture to IS governance.

Succeed in your architectural project

• Main risks and key success factors.
• The organization of IS and Business co-evolution (Sponsor, Architecture Board, RACI).
• The choice of tools constituting a Blended Method and a repository.
• The modeling tools (panorama, issues, benefits and limits).
• The implementation plan.

Description

The information system constitutes an essential support for the company. It must be able to adapt to business changes, it must allow users to move around in complete security, it can be hosted in the cloud in order to facilitate its maintenance... This seminar presents the different IS architectures as well as their problems.

Who is this training for ?

Training objectives

Discover the different types of information system architectures

Understand the challenges of the main developments in IS architectures

Evaluate the positioning of key market players

Understanding the foundations of IS urbanization

Define a strategy to evolve the technical architecture of the IS

Training program

Introduction to IS architectures and principles of IS urbanization

• Market history, positioning of players.
• Technical architecture today, roles, challenges.
• What is urbanization? Mapping the existing system.
• Define the target IS.
• Who are the stakeholders? What are the deliverables?
• What management structure? What approach? Maturity, integration, costs, risks.
• Feedback from the field.
• Convergence plan: cultural shift for the company and the IT department.

Web architectures: the fundamentals

• Web technologies.
• Birth of the network, technical heritage, contributions of architectures and functional constraints.
• TCP/IP, HTTP/HTTPS, HTML5, CSS3, JavaScript.
• The fundamentals.
• Architectures: from centralized server to n-tier architectures.
• The client, the application servers, the connected and disconnected mode.
• The notions of context, transaction, middleware, components, objects.
• Where is the Java EE architecture today And tomorrow?
• Presentation of the architecture.
• NET.
• The Open Source alternative: the philosophy, the benefits, the risks.
• The platform PHP.
• Exchangesv Exchanges on the choice of an Open Source strategy.

Integration-oriented architectures

• Why are integration issues more organizational and functional than technical?
• Principles of an EAI (Enterprise Application Integration).
• The architecture of an EAI (Workflow, BPM, messaging, connectors, etc.
• ).
• Asynchronism as an architectural principle.
• ETL, beyond decision-making!
• Market tools, the offerings of major publishers and specialists.
• Exchanges Exchanges on the role of ETL.

Service Oriented Architectures (SOA)

• What is a service?
• Differences between managers and brokers.
• Service orchestration.
• Transactional aspects.
• Loose coupling and its four dimensions.
• Security, supervision and maintenance.
• Application examples.
• ESBs ( Enterprise Service Bus): SOA convergence? EAI, a sustainable architecture model?
• Web Services.
• Concept and associated standards (SOAP, WSDL, WS-*).
• Develop and deploy Web Services.
• The essential Pivot format in an integration project.
• Positioning of the main market players.
• Exchanges Exchanges on the problem of defining services.

Architectures Cloud

• Cloud (SaaS, PaaS, IaaS), virtualization.
• The SaaS (Software as a Service) vision: architectures for customer service.
• The Cloud: the models of the main players: Amazon, Microsoft, Google, OVH, etc.
• What benefits?
• Major advantage: scalability.
• The success of SaaS for CRM and collaboration.
• Impact on deployment.
• Organizational impacts.
• Performance: Backend, Frontend, CDN.
• Exchanges Exchanges on how to choose a Cloud strategy

Mobile Terminals

• Players and market.
• How many platforms to favor?
• Operating systems and supports.
• Technologies, native development vs. Framework.
• Uses, equipment, networks, trends.
• Types of applications: native, web and hybrid.
• Exchanges Native application or Web application ?

Conclusion

• How to reduce adoption time?
• Success factors in terms of technical architecture.
• Expected developments.
• Comment organize your technological watch?

Description

This seminar will teach you how to implement a consensual design approach between the different stakeholders in an IT project, such as project management, project management and users, in order to optimize the value of the information system created. Indeed, the value of an information system is defined as the ratio between its capacity to satisfy the real needs of users and its cost. Value analysis is an approach that makes it possible to optimize this ratio from the upstream phases of projects and in the development of project portfolios. This seminar will present in detail the methodological tools to implement this approach, explaining its profitability and its limits.

Who is this training for ?

Training objectives

At the end of the training, participants will be able to:

• Understand the particularities of a value analysis approach applied to information systems
  
• Identify the French and European standards linked to this approach
  
• Master the main methodological tools to conduct a value analysis
  
• Discover the key concepts of functional needs analysis
  
• Implement a value analysis approach to optimize the value of information systems
  

Training program

The specificities of the “Value Analysis” approach

• Definitions: value, functional analysis, value analysis, value management.
• French and European standards.
• The specificities of the approach: design in a facilitated multidisciplinary group.
• Design in view of costs and dissociation by services provided.
• The complete costs of computer systems.
• The complete costs of information systems.
• The structure of the value analysis process.

Basic concepts of functional needs analysis

• Analysis of the causes of gaps between the expression of user needs and their actual needs.
• The concepts and vocabulary of functional analysis.
• Service functions, their natures, their levels.
• Constraints.
• Rules for the expression of service functions.

The service function tree

• The service function tree, analysis grid in terms of a tree of services provided.
• The key element of the entire design process.
• The rules for constructing the tree of functions.
• The tools to help develop the tree: diagram of the surrounding environment, matrix of interactors.
• Function analysis by element, intuitive search, function validation.

Expected performance of service functions

• The criteria for assessing the performance of functions, with their levels and the associated flexibility.
• The negotiation of expected performances.
• The tools to help the assessment of expected performance.
• The recurring costs of the existing system, the issues that can really be mobilized.
• Prioritization of service functions.
• The acceptable levels of recurring costs and investments by service function.

The search for conceptual solutions

• Conceptual solutions, upstream of techniques.
• The principle of structuring systems through performance and associated tools.
• Methods of group creativity.
• The search for conceptual solutions by service function.
• The combination of ideas.

Measuring the value of systems

• The instantaneous measurement of the value of a system.
• The instantaneous measurement of the increase in value provided by a project or a set of projects.
• Relationship between service functions and solutions.
• Satisfaction level of expected performance per service function.
• Investment and recurring gain per service function.
• Correlations with the relative importance of each service function.
• The evolution of value over time: evolution of overall satisfaction with expected performance and ROI.
• The use of value measurement tools as arguments and decision aids.

The process of conducting a project value analysis

• The stages of the value analysis process on a project.
• The tools used and the distribution of roles in each stage.
• The deliverables.
• The application of the method to software package choices and technical overhauls.

Conducting a Master Plan Value Analysis

• Analysis of the causes of discrepancies between the priorities given to projects and their actual priorities.
• The process of selecting and planning a portfolio of projects.

Implementation of the approach

• The rules for the constitution of the working group and the choice of participants.
• The techniques for leading value analysis groups.
• The complementarity with IT project management methods.
• The impact of the approach on project costs and deadlines.
• The costs generated, costs, deadlines, and profitability of the approach itself.
• The use of the tools of the approach in a personal working method as a project manager.
• The conditions for success.
• Case study The approach and the main methodological tools will be illustrated by real cases.

Description

How to master the complexity inherent in information systems? What are the benchmarks and methods that can be used? This seminar aims to present a summary of the techniques, methods and tools that make it possible to control this problem.

Who is this training for ?

Training objectives

Training program

Concepts and definitions

• Knowledge management.
• Standardization - The Dublin Core Metadata Initiative.
• Concepts relating to systems and their modeling.
• Architecture Development Language and UML.
• Semantic Web.

Description

TOGAF® certification training recognizes the skills and expertise of IT architecture professionals. It provides a basic level of knowledge on TOGAF concepts and methodology for designing and maintaining an enterprise architecture.

Who is this training for ?

Training objectives

This training will allow participants to:

• Understand the place of TOGAF in the landscape of existing architecture benchmarks
• Become familiar with the different artifacts recommended by TOGAF to describe architectural elements
• Acquire notions of architectural governance
• Understand the architecture maturity model and its evaluation criteria
• Prepare for and pass the TOGAF Foundation level certification

Training program

The objectives and added values ​​of Enterprise Architecture

• Definition and reasons for Enterprise Architecture.
• The main standards.
• Positioning of TOGAF.

TOGAF® 9.1 modules.

• TOGAF and its developments.
• Overall vision of TOGAF.
• Modular structuring.
• Roles, dependencies and objectives of modules.
• Summary.

Details of the content repository and its meta-model

• Objects and relationships of the meta-model by architectural domain.
• Meta-Model - Core and extensions.
• Typology of artifacts and deliverables.
• Notions of Building Blocks of architecture and solutions.

Architecture governance

• The different levels of governance.
• Architectural principles, the notion of contract.
• Architectural governance process.
• Use of the ADM.
• The architecture committee.

The phases of ADM

• The different phases.
• Requirements management.
• Description of objectives, input and output elements.
• Diagram artifacts, catalogs and matrices.
• Artifacts recommended by TOGAF to describe architectural and solution elements.

ADM processes and tools

• Architecture rules.
• Stakeholder management. Business scenarios.
• Gap analysis. Migration planning techniques.
• Architecture patterns. Interoperability requirements.
• The Business Transformation Readiness Assessment.
• Risk management.
• Capability-Based Planning.
• The notions of views, points of view and stakeholders.

The capacity and maturity model

• The 6 levels of maturity.
• The 9 evaluation criteria and their content by level.

Description

The “Certified” certification level is today the most recognized for acquiring practical TOGAF®9.1 mastery. This training aims to put the principles and concepts of the framework into practice and to prepare for the TOGAF®9.1 Certified certification.

Who is this training for ?

Training objectives

TOGAF9
1 Certified training aims to put into practice the principles and key concepts of the TOGAF®9
1 standard and to prepare for the TOGAF®9
1 Certified certification

Training program

The content repository and its meta-model

• Objects and relationships of the meta-model by architectural domain.
• Meta-Model - Core and extensions.
• Typology of artifacts and deliverables.
• The notions of Building Blocks of architecture and solutions.

The Architecture Development Method (ADM)

• Introduction to ADM.
• Preliminary Phase and Requirements Management.
• Phase Details.
• Business Architecture.
• IS Architecture.
• Technological Architecture.
• Opportunities and Solutions.
• Migration Planning.
• Governance of implementation.
• Architecture Change Management.

ADM processes and tools

• Architectural rules.
• Stakeholder Management.
• Business scenarios.
• Gap analysis.
• Migration Planning Techniques.
• Architectural Patterns.
• Interoperability Requirements.
• Business Transformation Readiness Assessment.
• Risk management.
• Capability-Based Planning.
• Notions of Views, Points of View and Stakeholders.

The business continuum and the Architecture framework

• Structuring the Business Continuum.
• Continuum architecture and solutions.
• Objective and content of the architecture framework.
• Use of the Enterprise Continuum in ADM.
• Architecture Partitioning.
• Architecture Development Tools.

TOGAF®9.1 Reference Models - TRM and IIIRM

• The TOGAF® 9 Architecture Base.
• 1.
• The Technical Reference Model (TRM).
• Its adaptation.
• Components of the Integrated Information Infrastructure Reference Model (III-RM).
• Detailed view of the III-RM.

The Governance of Architecture

• The levels of governance.
• The principles of architecture, the notion of contract.
• Architecture governance process.
• Use of the ADM.
• The architectural committee.

The Capacity and Maturity Model

• The 6 levels of maturity.
• The 9 evaluation criteria and their contents per level.

Description

Microservices architectures have many advantages but require great maturity in development, deployment and maintenance practices in operational conditions. In this training, you will implement the essential technologies to build such an architecture.

Who is this training for ?

Training objectives

Define a microservices-based architecture
Develop and consume REST services
Implement microservices using a Java framework
Deploy microservices in Docker containers
Administer and monitor microservices

Training program

Introduction

• A look at software and organizational evolution.
• Advantages and disadvantages of monolithic applications.
• Agile methodologies and DevOps practices.
• Processes continuous integration and continuous deployment.

Microservice architectures

• Definition of a microservices architecture.
• Characteristics of microservices.
• The emergence of microservices architectures.
• The main players.
• Some examples of Web giants.

Communications in a microservices architecture

• Choice of collaboration style: REST request/reply vs Publish-Subscribe Messaging.
• Basic principles and HTTP callbacks.
• Implement REST services with Java.
• The HATEOAS principle.
• Document a REST service with Swagger.
• Test a REST service.
• Practical work rnDefining a Rest API with Swagger and implementing services with Jersey.
• Testing a REST service with SoapUI.

Develop a microservice in Java

• Presentation of "all-in-one" Java Frameworks.
• Comparison between SpringBoot and Dropwizard.
• Develop an application with Dropwizard or SpringBoot.
• Package a production-ready application.
• Practical work Develop an application with Dropwizard or SpringBoot.

Run a microservice using containers

• Introducing Docker.
• How containers work with Docker.
• Design custom images.
• Set up and start containers.
• Practical work Creating a custom container with Docker.

Deploying a microservices architecture

• Deployment optimization techniques.
• Implement a multi-container application with Docker Compose.
• Infrastructure solutions for microservices (Kubernetes, Mesos , Swarm).
• Cloud solutions (Cloud Foundry, Heroku).
• Practical work Implementation of a multi-container architecture with Docker Compose.

Administration et Monitoring

• Centralization of logs.
• Monitoring microservices.
• Metrics and Health Check.
• Practical work Implementation of metrics of an application to visualize them.

Description

This training will allow you to get to grips with the Talend Open Studio for ESB development environment. Its features will allow you to quickly design loosely coupled integration solutions based on message exchange, web services, intelligent routing and data transformation.

Who is this training for ?

Training objectives

Design data integration jobs using XML feeds and databases
Develop SOAP and REST web services
Create Camel routes leveraging a wide variety of protocols
Leverage key enterprise integration design patterns (EIP)
Deploy web services and routes on Talend ESB runtime (karaf) and audit their activity

Training program

Introduction: ESB and Service Integration

• Service integration technologies: MOM, JCA.
• Mediation and intelligent routing.
• Expected functionalities of an ESB.
• Practical work Installation/configuration of Talend Open Studion for ESB, verification of correct operation.

Price en main de Talend Open Studio for ESB

• Functionalities and architectural components.
• Main design elements of a TOS job.
• Reminders about XML: XSD schema and validation.
• Learning the tXmlMap component.
• Design of data integration jobs, export and deployment on the Talend ESB runtime.
• Produce logs.
• Exercise Store a multilevel XML flow in the base, reconstruct it from the elements present in the base.

Design SOAP and REST web services

• SOAP service versus REST service.
• Creation/import of WSDL, uploading schemas to the repository metadata.
• Design of jobs implementing SOAP services.
• Design of jobs implementing REST services.
• Simple orchestration of Web services.
• Deployment on the Talend ESB runtime: export.
• kar and activation of services.
• Testing correct operation via SoapUI.
• Exercise Development of CRUD in the form of SOAP and REST services.

Connect to existing systems

• The Apache Camel infrastructure (message, endpoint.
• ).
• The Mediation perspective: graphical editor and palette of EIP components.
• Overview of messaging-oriented components: File, FTP, CXF, JDBC, SEDA, Timer.
• JMS: producer/consumer and point-to-point models.
• Design of routes using different protocols.
• Route testing locally, deployment on the Talend ESB runtime and activation.
• Exercise Transfer files locally and via ftp , carry out broadcasts by email and via JMS.

Dynamic routing and transformation

• Carry out routings based on the content of messages and the execution context.
• Enrich the content of messages via calling a service and/or accessing a database.
• Adapt the message format and protocols.
• Manage exceptions thrown by routes.
• Exercise Implementation of the VETRO pattern.

Using infrastructure services

• Administer the Talend ESB runtime via the karaf console.
• Audit activities (data services, routes).
• Manage security.
• Maintaining the availability of services.
• Exercise Implement an automatic failover strategy on a Web service.

Description

This course will teach you how to effectively use the Talend Open Studio for Data Quality tool to evaluate the level of data quality in an information system. You will implement analyses, verify business rules and define correction strategies for erroneous data.

Who is this training for ?

Training objectives

Connect to data sources, produce statistics, identify data to profile
Choose the different types of indicators and analyzes adapted to the data to be monitored
Implement complex analyzes to verify business rules
Define strategies for correcting erroneous data via Talend Data Integration jobs

Training program

The problem of data quality

• Evaluation of the data quality of an information system.
• Fundamental criteria: completeness, precision and integrity of data.
• Product positioning Talend Open Studio for Data Quality in the Talend suite.
• Practical work Product installation, configuration of preferences.

The fundamental concepts of TOS for Data Quality

• Metadata: connections to databases, delimited files and Excel files.
• Presentation of the different types of analyses.
• Tools and indicators to help with carrying out analyses.
• The data explorer.
• Practical work Perform a first column analysis on data from a csv file, exploitation of the results obtained.

Simple analyzes

• Duplicate search, respect of interval constraints, date format, email.
• Table metrics, functional dependencies between columns.
• Identification of value redundancies.
• Consistency checks between foreign and primary keys.
• Use indicators, models, rules and source files.
• Practical work Carry out an analysis of each type on a set of partially erroneous data.