Description

This introductory course in good practices in the supplying profession allows you to understand the challenges of the function, to master the “business” tools and to measure your performance.

Who is this training for ?

Training objectives

• Integrate the added value of the supplying profession
  
• Work effectively with other functions (purchasing, sales, management, etc
  )
  
• Measure the issues and risks of the stock
  
• Integrate procurement methods
  

Training program

Procurement: the profession

• Supply chain: scope & challenges.
• Modes of flow management.
• Supply Chain professions.
• The missions of the supplier.
• The objectives of the supplier.
• The key indicators of the procurement function.

The supplier environment

• Interfaces with other functions.
• Exchange of information with internal customers.

The procurement process

• The input data.
• The elements to control: the supply lead time, its variation, the available stock.
• The supply process.
• The supply plan.

Procurement methods

• The 3 methods of inventory management.
• The role and typology of inventory.
• The cost of inventory.
• The 4 inventory management methods.
• Criteria for choosing methods.
• Calculation of safety stock.

Portfolio management

• ABC analysis: principle.
• The challenges of ABC classification.
• Practical case.

After - Implementation in a work situation

• Advice every week to apply my action plan.
• An activity personalized to your challenges which will allow you to transpose it into a work situation.
• Two modules e-learning:
• A video:

Description

The objective of this training intended for experienced suppliers is to promote the development of skills in the procurement function in order to generate significant benefits for the company. These benefits include savings through inventory optimization, but also organizational benefits, such as strengthening links with other business functions.

Who is this training for ?

Training objectives

• Improve the service rate at the right stock
  
• Reduce potential hazards to make deadlines more reliable
  
• Coordinate purchasing and supply
  

Training program

Before the face-to-face

• An online self-diagnosis.

Responsibilities of the confirmed supplier

• The missions and added value of the confirmed supplier.
• Measuring the performance of the function.
• Optimizing the performance of the function.
• Control of the procurement process and its input data.

Optimal supply management

• Costs linked to inventory management.
• Optimization of inventory management: the choice of method.
• Inventory optimization: the choice of parameters.
• Sizing the safety stock.
• Optimizing the safety stock.

Optimal portfolio management

• Inventory optimization: ABC analysis, principles.
• Carrying out an ABC analysis: exercise.
• Carrying out an ABC analysis cross.
• Inventory management classes.

Strengthening collaboration with internal customers

• The main interfaces.
• Strengthening internal collaboration.
• Focus on the purchasing function.
• The concept of TCO.

Optimization of the customer/supplier relationship

• The contribution of the ABC supplier/product classification.
• The logistics specifications.

After - Implementation in a work situation

• An e-learning module:

Description

The shipping manager, in a complex environment, must perfectly master the last link in the logistics chain, preserve the image of his company and strengthen its reputation. Regulatory developments in transport, security protocols, increasing use of digital technologies. Shipping must often make up for upstream delays, choose the cheapest means of transport and ensure compliance of accompanying documents. Shipping is a profession in its own right with its best practices and rules and requiring professionals. Delivering to a customer within increasingly short deadlines cannot be improvised. The objective of this Shipping training is to provide you with the tools and methods to reconcile respect for deadlines and quality in the face of increasingly demanding customers.

Who is this training for ?

Training objectives

Deliver at the requested time and at the right cost.
Limit disputes, non-compliance with delivery.
Enforce transport regulations.
Improve shipper-carrier relations.

Training program

Anticipate transportation to deliver on time at the right cost

• How to charter a carrier.
• Traps to avoid, delivery requirements.
• Writing transport specifications.
• Understanding a transport contract.
• Road transport regulations.
• The different modes of transport: advantages and disadvantages.
• Incoterms , transfer of risks, insurance, "who pays what".
• Logistics and quality documents, waybills, packing lists.

Prepare packages to preserve their integrity

• Order preparation.
• Conditioning, packaging and identification.
• Technical developments for traceability.

Ship based on customer demand

• The sizing and organization of a shipping area.
• Load planning.
• Quality control before departure.
• Monitoring the service, settling disputes.
• Securing the goods.

Manage activity with the dashboard

• Setting up the dashboard.
• Monitoring operating costs.
• Monitoring Quality performance.

Define an action plan and write best practices for a shipping department

Description

Supply Chain, warehouse and platform managers are using Lean tools! They want to avoid waste in warehouses, optimize surface areas, increase order preparation productivity by avoiding unnecessary travel, allocate locations in a consistent manner, reduce stock transfers and unnecessary handling, and reduce processing times. expectations of forklift operators and drivers, improve quality to avoid repairs, rework and breakages, as well as cleanliness (clean warehouse). They also transpose these same principles of continuous improvement into the distribution network for Lean transport by optimizing in particular the truck filling rate. This training makes it possible to adapt Lean best practices to the entire supply chain.

Who is this training for ?

Training objectives

Eliminate waste in the warehouse, reduce the current occupied surface area and lead time, simplify flows, improve productivity.
Increase the truck filling rate.

Training program

Appropriate the concept of Lean

• The origins of Lean Manufacturing.
• A global performance improvement system.
• The extension of the model to the logistics and administrative process.

Build a flow control project

• Use VSM (Value Stream Mapping).
• Establish a clear general diagram of the flow of flows on the site.

Transpose the 7 mudas (waste) to the warehouse

• Concrete case: presentation of a successful approach.
• Adaptation to the warehouse context.

Clarify and simplify flows in the warehouse

• Reduce complexity and refocus flows on creating value for the customer.
• Define the target operation of the warehouse supply chain: receptions; putting into stock; methods of order preparation; replenishment methods; loading of trucks. Work on priority areas for improvement: complexity of products and processes; flexibility: versatility of teams: warehouse plans...

Lean methods and tools for logistics

• Work on priority improvement areas: complexity of products and processes; flow management methods; workstations; quality control; maintenance management; flexibility: versatility of teams; locations: warehouse plans...

Develop action plan options

• Definition of priorities according to each context.
• Synthesis and conclusions.

Description

Supply Chain management necessarily implies good knowledge of transport modes and associated regulations. The objective of this training, the fundamentals of transport, is to provide a global vision of the transport sector in order to better understand the management of your logistics. This program is eligible for the Team France Export partnership.

Who is this training for ?

Training objectives

Optimize transport costs.
Contribute to the purchase and monitoring of services.
Improve the quality of service/price ratio.
Use customs facilities.

Training program

Before the face-to-face

• An online self-diagnosis.

Technical and contractual aspects of modes of transport

• The global transport chain and the different interlocutors.
• The French and International legal frameworks for Road, containerization for Maritime, the selection criteria for Air and Multi -modal.

Responsibilities in a transport contract

• The responsibilities of the service provider and the shipper.
• Monitoring the service.
• The settlement of disputes.
• Transport insurance .

The legal and tax environment

• Incoterms ICC 2020.
• Tax and customs declarations: DEB, DES in the European Union, DAU and Delta, export-import with third countries, the different customs regimes.

Purchasing the transport service

• The specifications.
• The negotiation of road, air and sea transport purchases.
• The selection of the service provider and the implementation of the contract.

Transport performance

• Dashboard and indicators.
• The progress approach.

After face-to-face - Implementation in a work situation

• A personalized activity allows you to translate it into a work situation.

Description

Understanding the challenges of the 'Supply Chain' makes it possible to anticipate the expectations of the customer, the supplier and internal customers in a collaborative and agile approach. This training is designed operationally to meet the needs of anyone who has to work with the logistics team and wishes to improve the efficiency of this collaboration.

Who is this training for ?

Training objectives

Collaborate more effectively with the logistics team.
Understand the role of the customer, the supplier, stocks, and everyone in the supply chain.
Classify useful information systems.

Training program

The fundamentals of logistics and Supply Chain

• The definitions of logistics and the Supply Chain.
• The major logistics trends.
• The scope of the Supply Chain.
• The positioning of the Supply Chain and logistics in the Company.
• Logistics costs.
• The customer at the heart of the approach.

Logistics: meeting customer expectations The process approach.

• The process approach.
• Collaboration with suppliers: the logistics specifications.
• The logistics agreement, a source of continuous progress.

Levers of logistics performance

• Information systems: the notions of ERP, Management of Production Resources and/or distribution; the PIC: Industrial and Commercial Plan; WMS and TMS.
• Planning.
• Forecasting.

Protection by stocks

• The causes of stock.
• The classes of inventory management.
• The costs of stocks: the costs of acquisition; of possession; of rupture and of destruction.
• Procurement methods.
• Safety stocks.

Understand the role of each person in the supply chain

• The differences between operational and tactical missions.
• The employee's contribution to the customer's value chain.
• The interface with the Purchasing and Supply functions , Marketing, RetD and Production.
• The interface with the commercial function.

Description

The ADV service manager must organize his service to obtain customer satisfaction and loyalty. To do this, he must be able to clearly define the missions of the ADV, build effective communication and construct a service strategy. This is the objective of this training in Sales Administration management.

Who is this training for ?

Training objectives

Manage the ADV process, relay between logistics and sales force
Organize the ADV service in response to market requirements.
Improve the customer performance of your team.

Training program

The positioning of ADV in the company

• Optimize the organization and missions to meet all expectations.
• Find the right positioning of the ADV.

The missions of an ADV service: role and scope of action

• Secure the order cycle from receipt to invoicing.
• Improve customer relationship management.
• Streamline operations for greater efficiency of the service.

Interfaces internally and with logistics providers

• Organize communication with all stakeholders acting on the flow of orders: marketing and sales, supply chain and logistics, finance.

Partnership with external customers

• Discuss logistics and service with customers: write and implement a 'Logistics Charter'.

The “Customer Service” policy

• Categorize customers and involve teams in improving operating procedures.
• Empower your employees towards greater individual and collective performance, be the coach of your team.
• Master export techniques to serve foreign customers.

Management tools and performance measurement

• Design and implement a satisfaction survey.
• Build your dashboard, choose the relevant indicators: associated IT tools.

The positioning of ADV in the company

• The place of the ADV in the organization chart: optimize the organization and missions to meet all expectations.
• The ADV, an essential component of the 'Supply Chain ': find the right positioning of the ADV.

The missions of an ADV service: role and scope of action Securing the order cycle from receipt to invoicing.

• Act upstream and downstream to improve customer relationship management.
• Define tasks for greater fluidity of operations and service efficiency.

Interfaces internally and with logistics providers

• Organize communication with all stakeholders acting on the flow of orders: marketing and sales, supply chain and logistics, finance.

Partnership with external customers

• Discuss logistics and service with customers: write and implement a 'Logistics Charter'.

Politics '

• Customer Service' Define a strategy based on the company's objectives and the service expected by customers: categorize customers and involve teams in improving operating procedures.
• Be the coach of your team: develop the autonomy of your employees towards greater individual and collective performance.
• Be aware of export techniques to serve foreign clients.

Management tools and performance measurement

• Design and implement a satisfaction survey.
• Build your dashboard, choose the relevant indicators, choose the right associated IT tools.

Description

Zero stock or zero missing? False debate! All companies that have too much stock have a lot of shortages! Inventory management is a real job. This training provides you with the tools and methods to master the basic rules to practice your profession successfully.

Who is this training for ?

Training objectives

Identify the problem areas of its stocks (risk of stock shortages, dormant and/or excess stocks).
Contribute to reducing the cost of stock.
Determine the safety stock according to the service rate to be obtained.
Ensure the steering of inventory management.
Adapt the inventory level according to the customer service rate.

Training program

Before the face-to-face

• A self-diagnosis.

Identify the challenges of inventory management

• The definition, role and impact of inventories for the company.
• Stock valuation methods.
• Stock inventory procedures .

Carry out inventory analysis

• The ABC classification.
• Identification and reduction of overstocks and stock shortage risks.
• Scenario: Application based on concrete cases .

Master procurement methods

• The link between the cost of inventory management and the economic order quantity.
• Optimization of safety stock.
• Choose the appropriate method by type of article to develop the supply plan.
• Scenario: Implementation based on concrete cases.

Build an action plan to optimize your stocks

• The definition of your objectives.
• The choice of relevant indicators (service rate, turnover rate, etc.).
• Construction of your action plan.

Description

Good inventory and store management is the key to ensuring better customer service and optimized costs for the company. This stock management training provides you with practical methods and tools to optimize store operations and have accurate inventories. You can thus implement permanent improvement in your inventory management.

Who is this training for ?

Training objectives

Optimize the operation of the store.
Conduct inventories and ensure stock reliability.
Manage store stock.
Develop the stock management dashboard.

Training program

Before the face-to-face

• A self-diagnosis and a video "Between two fires!".

what is a stock for and who manages it

• Definition and role of stock.
• The players in stock management.
• The 3 objectives of the store / warehouse.

The main functions of the store

• Order preparation, shipping and traceability.
• Organization of the warehouse and storage.

Permanent improvement of the store

• The ABC method to optimize stock storage.
• Scenario: Simulation of layout, reception and storage.

Carrying out inventories

• Stock movements and the quality of inventories.
• The objectives and realization of the inventory, the methods.

Making inventories more reliable

• Variances: causes and frequencies.
• Adjustment of inventories and entries.
• Performance measurement.

Replenishment

• Threshold management.
• Periodic management.
• Calculation of safety stock.

Your progress action plan

• Your objectives, your indicators, your action plan.

After face-to-face, implementation in a work situation

• "ROI of my action plan": An implementation assistance program in the form of advice every week.

Description

The Supply Chain of tomorrow is being prepared today! Digital technologies create numerous opportunities to improve the Supply Chain. And for those who are preparing for it now, it could be a real revolution with a new value chain, productivity gains, business opportunities and new territories. This training allows you to take the turn to take advantage of the opportunities offered by technologies for your Supply Chain. It invites you to revisit your value chain and establish your roadmap by taking into account the risks specific to your company and its markets.

Who is this training for ?

Training objectives

Identify and anticipate the technologies accessible today to modernize your Supply Chain.
Translate the opportunities available to your company into added value for customers and become a pioneer of the Supply Chain of tomorrow.

Training program

Before the face-to-face

• A self-diagnosis.

Explore the supply chain trends of tomorrow

• Identify the technologies that will impact the Supply Chain: big data; connected objects, ...
• Take into account new customer requirements: e-consumer; personalization of services...
• Develop new collaborative models.

Identify what will change for my activity and my logistics value chain

• Prepare changes in the roles of actors.
• Build new organizations: multi-channel, cross-channel; ephemeral collaboration...
• Organize new collaborations: sharing of benefits ; traceability …

Establish my roadmap to successfully transform my Supply Chain

• Diagnose the current organization.
• Techno-organizational mapping: SWOT matrix; action plan.
• Plan the change: stages and key players, risks avoid…
• Define the target organization and prepare for change: Gap Analysis; stakeholder map.
• Argument and share my vision.

After face-to-face, implementation in a work situation

• A strengthening program: "One challenge per week for 7 weeks" to implement my action plan.

Description

The procurement function is a key function of the Supply Chain guaranteeing customer satisfaction and cost optimization in synergy with the Purchasing function. The supplier anticipates problems, decides on dates and quantities to be delivered, under pressure from operational managers and supplier contingencies. The role of Procurement Manager requires both professional and managerial expertise. This training cycle provides the methods and skills to succeed in the profession of supply manager. This training is subject to an evaluation of the transfer of acquired knowledge.

Who is this training for ?

Training objectives

Work in good collaboration with buyers.
Improve the rate of service to internal and external customers.
Avoid shortages and overstocks by sizing stock just as necessary.
Develop real partnerships and the right posture with suppliers.

Training program

Before the face-to-face

• A self-diagnosis.

Sourcing, purchasing and logistics

• Identify
• Identify all the components of the procurement profession.
• Supply, source of customer satisfaction.

Organize the procurement request process

• The specifications.
• A good understanding of the need.

The supplier and the use of information systems

• The ERP.
• The Industrial and Commercial Plan (PIC, S&OP).
• The MRPII, the Production Master Plan.
• The CBN (calculation of net need).

Optimize the management of your product and supplier portfolio

• The ABC analysis of product families.
• The ABC analysis of its suppliers (turnovers, deadlines, quality, etc.).
• Identify the priorities.
• Develop your action plan.

Understand the role of inventory in supply

• The different types of stocks.
• Stocks that are just necessary.
• Improving stock rotation.

Appropriate procurement techniques

• Threshold triggering, the order point.
• Periodic orders.
• Using the calculation of the net requirement (CBN).
• Reducing the number of orders.
• The economic quantity to order.
• Scenario, application: calculation of the economic quantities of orders based on concrete cases.

Estimate safety stocks

• React to the variability of customer demand.
• Protect yourself against supplier risks.
• Calculate the stock just needed based on the required service rate.
• Scenario, application: calculation of safety stocks based on concrete cases.
• Practical application: Before part 2, identify your action priorities in using the ABC method or taking stock with a priority supplier by working on their posture.

Manage a procurement department

• The organization of the service.
• Being the coach of your team: definitions of functions; management by objectives.
• The development of key processes.

Communicate with your suppliers

• Information to obtain from suppliers.
• The right attitudes to make day-to-day communication positive.
• The right posture.
• Scenario: Role-playing training

Build your logistics specifications

• Information to include: reception protocol; compliance check; accompanying documents required; identification and packaging of products.
• Opening disputes and late payment penalties.

Pass Supplier Assessment

• The choice of evaluation criteria.
• The visit to a supplier: how to behave?
• The critical points to observe.

Develop winning partnerships with a limited number of suppliers

• The logistics agreement, a process of continuous progress.
• Sharing the gains.

Develop the supplier dashboard

• The operational indicators of the function: calculation of average coverage and inventory turnover; service rate and shortage rate; analysis of costs linked to inventory management (average price weighted…);
• Management indicators: the definition of progress action plans.
• Scenario: Recommendations and practical advice on the choice of indicators to put in place .

After face-to-face, implementation in a work situation

• A reinforcement program: "Give positive and constructive feedback" and a training module: "Develop your assertiveness - Level 1".

Description

In a context of globalization, companies are seeking to increase their competitiveness and responsiveness through a global organization of their logistics. This involves working in collaboration with suppliers and customers, sharing information, coordinating flows, adopting a common vision of the end customer, prioritizing the long term, sharing risks and gains, and integrating key supply chain management processes. This training program, designed for logistics managers and any executive working in this field, offers the methods and tools necessary to successfully meet these challenges.

Who is this training for ?

Training objectives

• Master the complete management of a Supply Chain
  
• Organize flows so that they circulate from the customer to the supplier
  
• Know how to manage demand and plan the Supply Chain
  
• Reduce inventory through efficient management
  
• Optimize the use of warehouses and platforms
  
• Have total control over the outsourcing of services
  
• Adapt the transport policy to the needs of the company
  

Training program

Before the face-to-face

• A self-diagnosis.

Shift from logistics management to supply chain management.

• Understand the missions and responsibilities of the Supply Chain, as well as the different possible organizational structures.
• Study Information Systems adapted to the Supply Chain to improve supply chain management .
• Analyze the financial issues associated with the Supply Chain to optimize costs and maximize profitability.
• Deep the sales forecasting process in the context of the Supply Chain.

The objective of setting up the "Supply Chain" is to guarantee a continuous flow of supplies from the supplier to the customer, without interruption.

• Simulation is a useful tool for supply chain management, allowing a better understanding of logistics phenomena. It also makes it possible to measure customer satisfaction in the simulated supply chain and to obtain internal performance indicators in supply chain simulation.

Analysis of the company's logistics strategy

• The logistics manager's dashboard.
• Which logistics solutions for which strategy?
• Scenario: Fun online quiz (Kahoot) to validate what you have learned .

Remote activities

• Two e-learning modules "The fundamentals of project management. Go. A" and "The fundamentals of project management. Go. B".
• Practical application: Before part 2, create the logistics master plan for your company.

Keeping the sales promise

• Customer demand management.
• Resource planning: introduction of orders into the production and delivery process.
• Sales administration: organization and good practices.

The distribution network

• Possible strategies and organizations based on customer needs.
• The choice of location of platforms and warehouses.

Warehouse management

• The role and functions of the warehouse in the logistics solution.
• Knowledge and good practices of basic activities: reception, storage, order preparation, shipping, dispute handling and returns.
• Warehouse audit: analysis tools for improving productivity, responsiveness and profitability.

Outsourcing of logistics activities

• The legal approach.
• Steps towards outsourcing: specifications for the selection of service providers; contractual formalization between principal and service provider.

Control of transport activity

• Understand the legal aspects and terms of the transport contract, including the general conditions of sale, mandatory tax and customs declarations.
• Select the appropriate CCI 2020 Incoterms according to your activities and its strategy.
• Purchase transport services for road transport in France and the European Union, as well as for air and sea transport.
• Manage a contract transport, including the responsibilities of the shipper and the carrier, the execution of the service, the resolution of disputes and transport insurance.
• Take advantage of customs advantages, such as the status of Authorized Economic Operator (OAS).
• Put the knowledge acquired through a fun online quiz (Kahoot) into practice.

Remote activities

• Two e-learning modules "Relational skills for managers. Go. A" and "The relational skills of the manager. Go. B".
• Practical application: Before part 3, choose the location of warehouses and platforms.

Supply chain planning: S&OP, MRP2, DRP

• Simulate the MRP2 planning loop.
• The transposition of MRP2 to DRP for the distribution network.
• How to succeed in your S&OP (Sales and Operations Planning) approach or PIC (Industrial and Commercial Plan).

Stock management

• Inventory analysis tools.
• Reduce your inventory while improving the service rate.
• Good inventory management methods.
• Placement of orders and replenishments just necessary.
• Scenario Implementation: calculation of safety stocks based on concrete cases.

Working closely with suppliers: a new approach

• The principles of the logistics audit of suppliers.
• Use of the evaluation grid for suppliers.
• Principle and establishment of an agreement logistics.
• Shared and pooled management of supplies.
• Using a fun online quiz (Kahoot) to put into practice and validate what you have learned.

Transfer of skills acquired in training to professional practice.

• The 3 essential tools for supply chain management, according to an expert, and a 7-week strengthening program: one challenge per week.

Description

This training cycle for the profession of 'Transport Manager' makes it possible to take into account all the constraints which weigh on the organization of road, air, maritime and multimodal transport. Initially a simple means of delivery from one point to another, contractors now expect true professionals in the function ensuring overall efficiency to better serve their customers. The specificities of each customer, the needs for traceability and safety of the flow of products in the diversity of distribution channels must be taken into account and integrated into the specifications and calls for tenders to the various service providers. The challenges are also immense to better fill trucks, optimize routes and therefore reduce the number of kilometers traveled and CO2 emissions.

Who is this training for ?

Training objectives

Identify the players in the different modes of transport.
Master the essential rules of the transport contract.
Organize and manage transport: choose your service provider and the appropriate mode of transport.
Integrate customs and intra-community regimes.
Organize and lead your transport team.

Training program

Transport according to Supply Chain objectives

• The transport service at the service of the Supply Chain and customers.
• The global vision of product flows from suppliers to customers: upstream logistics and downstream distribution.

Identify and know all the players in the world of transport and their missions

• Choose the right contacts: carriers, freight forwarders, freight forwarders, logistics providers.

Master the essential rules of the transport contract

• Assimilate all the particularities of the legal framework.
• Integrate the main responsibilities of the carrier and its causes of exemption. The formalities to be completed to maintain recourses.
• The responsibility of the principal.
• The national consignment note.
• The CMR in international road transport.
• The air waybill (LTA) .
• The maritime bill of lading.
• The accompanying documents.
• The formalization of damages and the appeal to litigation

Organize and manage transportation

• Choose your service provider and the appropriate mode of transport based on: the characteristics of your products; the specificities of your distribution network; the cost and delivery times of each mode of transport.
• Develop your specifications.
• Define your transport plan and service provider strategy

Share logistics and transport operations with other shippers

• Increase delivery frequencies while improving truck filling rates.
• Optimize supplier collection rounds (multipick) and distribution to customers (multidrop).

Buy and negotiate the services of different modes of transport

• Master the different prices depending on the mode of transport.
• Obtain a quote or price list.
• Compare offers and negotiate the performance of the service: price, deadline, quality, services (traceability, etc.)
• Scenario Implementation: carry out a call for tenders and compare proposals based on concrete cases

Control your customs operations

• Declarative obligations.
• The DEB and DES in the European Union.
• DAU (Delta procedure) for export-import with third countries .
• The different customs regimes.
• The security of trade with ICS and ECS
• Identify the tariff type and the origin of the product.
• The advantages of AEO status.

Appreciate buyer/seller responsibilities: INCOTERMS 2010

• Definition and role of INCOTERMS: transfer of risks and costs.
• The 25 INCOTERMS 2010.
• Choose the INCOTERMS best suited to the purchase (import of its products) and for sale according to its commercial strategy.
• The consequences of choosing INCOTERM on logistical, documentary and fiscal levels

Master the key points of transport insurance: damage, guarantees, policies

• Identify the different damages and risks.
• Know the different transport insurance policies and guarantees.
• Who should take out insurance? The principal ? The service provider?
• Evaluate your insurance policy. Manage the opening of a claim.
• Identify the main methods of resolving disputes

Organize and manage your transport team

• Integrate the missions of the transport manager.
• Manage your teams and relationships with service providers on a daily basis.
• Know how to carry out a benchmark to measure the performance of your activity .

Build indicators and dashboards to manage performance

• Choose customer service performance indicators: service rate; average lead times and compliance with deadlines; frequency of deliveries... Measure internal performance: management of your logistics budget; changes in logistics costs operation by operation...
• Drive the improvement of logistics performance and develop the flexibility and responsiveness of processes.
• Scenario
• Recommendations and practical advice on the choice of indicators to put in place.
• Assessment of acquired knowledge

Description

HTML allows you to access features that are not always available with editors and to correct pages by intervening directly in the code. This HTML training is particularly suitable for non-IT employees wishing to create or update web pages.

Who is this training for ?

Training objectives

Create or modify HTML pages.
Discover CSS styles and the new features of HTML 5.

Training program

Before the face-to-face

• A self-diagnosis.

HTML Basics

• Tags and their attributes.
• HTML and HTML.

Create an HTML page

• Page, header, title, comments, language.
• Font, size, bold, italics, special characters.
• Paragraph, alignment, indent, lists bullets, quote blocks.

Insert media into a page

• Images: gif, jpg, png.
• Size, positioning, alternative text.
• Sound, video, animation.

Define navigation and hyperlinks

• Link to an anchor, a page of the site, an external URL, to an email.
• Link to an image, part of an image.

Create interactivity with forms

• Field types: text, multilines, password, drop-down menu, check box...
• Send the information by email.
• Structure the layout.

Manage shape with CSS style sheets

• Classes and the definition of styles.
• Text, alignments, borders, sizes, margins, colors, backgrounds.
• Link the external style sheet and HTML pages.

After face-to-face - Implementation in a work situation

• A strengthening program: "One challenge per week for 7 weeks".

Description

Effectively managing studies involves making decisions, reducing risks, avoiding preconceptions and being directly operational. This training in marketing studies allows you to know the different off- and on-line methodologies, to develop an effective exchange with research institutes and to direct the results towards marketing action.

Who is this training for ?

Training objectives

Master all stages of carrying out marketing studies, from the project to the balance sheet.
Master the main methodologies and questioning methods.
Effectively integrate online study tools.

Training program

Studies: a performance accelerator

• The marketing performance - study performance link.
• The contributions of marketing studies.
• Internalize or outsource your study project: the decision criteria.
• Choose and evaluate your study institute carefully.

Key stages of the project and the brief study Identify and choose the right methodology (quali, quant, panel, datamining, etc.).

• Translate your marketing problem into a study objective.
• Succeed in your study brief: standard structure, key principles, examples.

Take advantage of each methodology

• Master the basic principles of qualitative studies.
• Organize the quantitative study project (preparation, collection, analysis, use).
• Strengths and limitations of the studies on line.
• Online study tools (platforms, examples of use).

Integrate good practices

• Sampling methods.
• Adapt the questioning method according to the objectives.
• Write an effective questionnaire (rules and examples).
• The editor's checklist.

Promote the results Qualitative analysis methods.

• Make the figures speak effectively.
• Typical structure of the study report and writing principles.
• Adapt the presentation to the objectives and audiences.

Description

On average, 40% of visitors arrive on your site via a search engine like Google. This training in SEO, SEA, SMO will help you increase the number of visitors to your site by improving its visibility and positioning on search engines.

Who is this training for ?

Training objectives

Strengthen your visibility and online notoriety.
Master the techniques of paid referencing or sponsored links.
Master the fundamentals of natural referencing.
Increase the number of visits significantly, measure the R.O.I.

Training program

Identify the SEO issues

• Increase the visibility and audience of a website.
• Identify the players, tools and impact of Google.
• Search methods on the Web.
• Compare the strengths and limitations of SEO, SEA and SMO.

Define your natural SEO strategy The keys to the SEO strategy: targets, content, objectives.

• SEO editorial strategy: tree structure and categories.
• Lexical field and choice of keywords.
• Analyze the current effectiveness of the site's SEO.
• The technical factors that favor or block SEO.
• Decipher the SEO strategy of competitors.
• Optimize your site for mobile search.
• Understand the issues around updates: Panda, Penguin, Pigeon, Hummingbird or Phantom.

Define your SEA sponsored links strategy The sponsored links model: criteria and relevance. Define your SEA strategy: objectives, targets, budget, period. Determine your SEA media plan.

• Manage your SEA campaign: budget, auctions, profitability.
• Decipher competitors' SEA strategy.
• Optimize SEA, SEO synergies.

Practical application

• Audit your SEO.
• Define your SEO, SEA referencing strategies.
• Choice of tools to monitor the effectiveness of actions.

Description

The Professional FFP certification allows you to become professional and obtain recognition from the Professional Training Federation. Delivered by a jury of Skills Campus experts, the certification is backed by a professional benchmark and recognized in the business world. The FFP Professional certificate validates the training acquired and certifies mastery of a function, activity or profession. It allows you to capitalize on the experience acquired in a professional career. This certification is intended for anyone participating in the cycle.

Who is this training for ?

Training objectives

• Carry out your professional project in business
  
• Validate your training skills and their implementation
  
• Accelerate your learning through a project and ensure its success thanks to the two presentations in video format and the three individual follow-up meetings
  
• Take the necessary perspective to master your role by formalizing and presenting the results of your work to a jury of experts
  

Training program

The system is broken down into three phases

• Upstream phase Application file: validation of the application in relation to the professional reference of the targeted certification
• Learning phase with tutoring progress of the ffp training with tutoring
• Downstream phase Defense of the dissertation on the operational project before a jury of experts.

Description

How to win and retain your Key Accounts portfolio? Success is based on a detailed understanding of the organization, the culture and the client's challenges in its market and the decision-making circuits. To succeed, the Key Accounts salesperson must implement a global strategic plan, adopt communication that creates long-term trust and negotiate profitable commercial agreements that generate lasting loyalty. From strategy to implementation through negotiation, this training cycle for Key Account Managers addresses all of these dimensions and allows each participant to quickly apply tools, methodology, and behaviors to their own portfolio. /p>

Who is this training for ?

Training objectives

• Build your key account development strategy
  
• Decrease the strategy into a commercial action plan
  
• Act on the customer decision group
  
• Mobilize internal teams to support the development of key accounts
  
• Build the framework for your negotiations on a major account
  Negotiate framework contracts
  

Training program

Analyze your portfolio of key account clients

• Evaluate the potential business of an account and its attractiveness.
• Select your priority targets.
• Arbitrate between hunting, gathering, breeding, cultivation.

Build your account plan

• Organize your knowledge of the account and build your information monitoring method.
• Develop the account identity card and develop a global vision to build your account plan.
• Carry out a complete history: volumes, margins, penetration, level of satisfaction.
• Prioritize the targets: analysis of assets/attractions.
• Carry out the mapping of the players in presence.
• Scenario Practical cases of application of each stage of the account plan

Apply your strategy into actions

• Finalize the overall diagnosis with the EMOFF matrix.
• Identify the priority directions.
• Break down the plan on the 6 operational axes.
• Scenario Work to construct the action plan on a real case

Sell ​​the account plan

• Build the account review.
• Communicate the review to management to sell your action plan and obtain resources.
• Debriefed situation.

Setting the framework for commercial negotiation with a major account

• Identify the 'visible or invisible' actors.
• Identify all negotiation situations facing a major account.
• Identify the power cursors in the negotiation.
• Balancing the commercial balance of power - large account.
• Scenarios to rebalance the balance of power

Lead the negotiation to conclusion

• Prepare yourself, establish your offer: objective; floor; non-negotiable area.
• Adapt your tactics: initial level of requirement; pivots; axes of fallback.
• Anticipate concession requests: the exchange matrix.
• Shift the attack towards less costly concessions.
• Obtain tangible rewards.
• Lock the conclusion.
• Scenario Red thread on all stages of the negotiation.
• Construction of your own negotiation matrix

Set up a framework contract

• Define the issues.
• Identify the possible risks.
• Build the economic model of the contract.
• Negotiate the contract.
• Scenario Expert testimony: the essentials of the framework contract

Resist the maneuvers and avoid the traps of professional buyers

• Identify traps: bluff, threat, emergency.
• Master possible counter-tactics.
• React effectively in extreme situations.
• Limit re-negotiations.
• Scenario Application in practical cases.

Weaving your web within the major account

• Identify 'visible or invisible' actors.
• Detect each person's motivations and their weight within the organization.
• Adapt to specific challenges of the purchasing function.
• Build your relational action plan.
• Use the power of social networks
• Scenario Check-up of your profile. on social networks.
• Constructing your own relational action plan

Develop your relational flexibility to better convince

• Better understand your sales style: self-diagnosis.
• Detect the communication style of your interlocutor.
• Communicate with all styles to broaden your influence and knowledge
• Mobilize all teams by integrating each person's needs and constraints: the resource matrix.
• Scenarios Face-to-face customer scenarios
• Scenarios.

Master the art of pitching to convince new people

• Create an effective value-added message.
• Build your pitch.
• Deploy your pitch.
• Seize every opportunity to make yourself know.
• Scenario Pitch training filmed and debriefed

Remote activity

• A training module 'Giving positive and constructive feedback'.
• Assessment of acquired knowledge

Description

This training will prepare you to resolve ambiguities in the expression of needs very early in projects. You will learn to formalize and manage quality requirements. You will follow the “Best Practices” of requirements engineering and will be ready to be certified in the fundamentals of this field.

Who is this training for ?

Training objectives

Master the challenges of requirements engineering
Elucidate requirements
Formalize and monitor requirements over the life cycle of a project
Prepare for the REQB Foundation certification exam

Training program

Fundamentals

• Problems related to poor mastery of requirements engineering.
• Impediments to implementation.
• Definition and classification of requirements.
• Exchanges Collective reflection on issues related to requirements.
• Classification of requirements.

Processes and procedures

• Process models (V-cycle, waterfall, agility).
• Maturity models (CMMi, Spice).
• Norms and standards (IEEE 1362, IEEE 1230, IEEE 830).
• Exercise: Discussions and quizzes on process maturity.

Project management and risk management

• Impacts of poor requirements engineering.
• Product and project risk management.
• Risk analysis (FMEA, FMEA).
• Exercise: Exchanges and quizzes on the links between project management and requirements engineering.
• Carry out a simple risk analysis.

Requirements engineering processes and roles

• Requirements engineering process (inputs, outputs, relationships with other processes).
• Typology and role of each stakeholder.
• Business analyst and analyst functional.
• Exercise: Discussions and quizzes on the process tasks and responsibilities of a requirements engineering professional.

Requirements development

• The elucidation of requirements (collection of needs, identification of parts.
• ).
• Analysis phase (from problem to solution).
• Prioritization and negotiation of requirements.
• Specifications and benefits: non-formal, semi-formal and formal descriptions.
• Verification and validation of the requirements framework.
• Case study Requirements collection and analysis.
• Stakeholder identification.
• Specification and prioritization of requirements in non-formal and semi-formal language .

Requirements Tracking

• Requirements baseline tracking.
• Change management and configuration management.
• Requirements status tracking.
• Traceability and impact analysis.
• Exercise: Implement change management.
• Define a requirements life cycle.

Quality assurance and tooling

• Factors influencing the quality of requirements.
• Quality criteria for requirements.
• Metrics.
• Benefits and categories of tools.
• Exercise: Exchanges and quizzes on the quality criteria of a requirement and a specification, the metrics and the tools of the process.

Description

The implementation of data in an IS project is a determining factor in quality and performance. This course presents the methods to effectively model your data at all stages of a project: discovery, understanding and design of data, implementation of the bases.

Who is this training for ?

Training objectives

Develop and describe the system data
Develop a UML class diagram from a dictionary
Check the normality of a model
Understand how to move from a semantic model to a logical model

Training program

Introduction

• The role of data in IS.
• Panorama of modeling techniques and methods.

Data Dictionary

• Research data.
• Sources: study of existing applications, management documents, strategic choices of the company.
• Description of data: rules naming, definition rules.
• Back-documentation.
• Practical work Development of a data dictionary.

Semantic data modeling

• How to define data independently of the logical and physical infrastructure? The levels of data modeling: specifications level; detailed specifications level.
• Address this issue with UML .
• The UML class diagram.
• Classes, attributes, objects, associations, constraints.
• How to deal with the same problem with another formalism? entity-association.
• Standardization.
• How do normal forms contribute to understanding data? The role of data in the description of business processes and management processes .
• Involve users in data modeling.
• Validation.
• Approach data in the context of validating detailed specifications.
• Practical work Develop a UML class diagram from a dictionary.
• Transform the created model into an entity-association model.
• Check normality previous models.
• Case study Analyze the place of data in specifications.

Logical Data Modeling

• The stages of transforming models.
• The rules for moving from a semantic (conceptual) model to a logical model.
• The transition from a model logic towards the physical model, optimization work.
• Participation of the MOA in optimization work.
• Practical work Transform a model into a logical model.

Modeling tools

• Presentation of a UML tool (StarUML and/or PowerAMC).
• Presentation of an entity-association tool (PowerAMC ​​" MCD version ").

Description

Respecting the quality level of deliveries is essential in the development cycle of an application. In this internship, you will learn how to become an expert in test automation with HP UFT (formerly QTP). You will see in particular how to design scripts to manage your tests more precisely.

Who is this training for ?

Training objectives

Handle a test in expert mode
Create steps in the progress of a test
Configure a test with complex data
Use functions and libraries to manage dynamic objects
Overload an object method with a custom method
Create a test with personalized activities

Training program

Overview of advanced UFT features

• Reminder on automation by keywords, principle and interest.
• Expert-View: enrich your tests with the Script view.
• Custom functions and libraries .
• Unified view for GUI testing and API testing.

Expert View, working with objects

• Reminder about VBScript: data types, variables and functions, operators, loops.
• Comments.
• Presentation of the editor, completion.
• Replay a “saved” test in expert mode and modify it.
• Work with object properties (GetROProperty).
• Create steps.
• Retrieve data from external sources.
• Practical work Create a test, modify it in expert mode.
• Create a test manipulating a Web table.
• Use the Reporter to create steps.
• Working with an XML file: configuring with complex data.

Expert View, use programmatic description

• Using programmatic description for an object: principle and interest.
• Description of static programmatics.
• Description of dynamic programmatics.
• Use Windows APIs.
• Practical work Use programmatic description to manage dynamic objects.
• Using the User32 library.
• dll in a UFT script.

Functions and libraries

• Why create functions or subroutines.
• Create functions and use them in a test.
• Create reusable libraries.
• Practical work Create functions and use them in a test in the form of actions then via a library.
• Overload an object method (click) with a custom method.
• Add a method to an object.

API Testing

• Use standard activities (flow controller, Date, database, XML, java class).
• Create custom activities (WebService).
• What is -what a WebService? Use the Wizard to create the custom activity.
• Use the custom activity in a test.
• Create mixed tests.
• Practical work Creating a test with standard activities.
• Creating a test with custom activities.

Description

This internship will allow you to master all the administration tasks of a MySQL database server. You will see how to install the server, configure it, perform backups/restores and manage production.

Who is this training for ?

Training objectives

Break down the architecture of the MySQL database
Install the MySQL DBMS
Determine the main functionalities of administering a MySQL database
Create and manage a database
Manage user access
Manage the security of the database database.

Training program

Introduction et installation

• Versions and license types.
• Tools mysql, mysqlshow, myphpadmin.
• Server settings (my.
• cnf, sql_mode, strict mode.
• ).
• Startup/stop.
• Installations (binary, from sources.
• ).
• Mysqladmin.
• Installation of MySQL Workbench.
• Version changes, migration.
• Practical work Installation under Linux/ Windows.
• Installing MySQL Workbench.

Objects of a MySQL database

• Table types (MyISAM, MEMORY, MERGE.
• ).
• Modifying the definition of a table.
• Index.
• View management.
• Base information_schema.
• Practical work Creation and use of views.
• Modification of the definition of a table.

Connections, access rights, security

• User authentication.
• Structure of the "mysql" database tables.
• Management of users and their privileges.
• Rights on stored views and processing.
• Use of SSL.
• Practical work Complete security of post-installation.
• Creation of MySQL accounts.
• Privilege management and passwords.

Storage engines and plug-ins

• MyISAM, InnoDB storage engines.
• InnoDB architecture and configuration.
• Transactional operation of the InnoDB engine.
• Table locking.
• Plug-ins: configuration and startup.
• Practical work Changing InnoDB settings.
• Implementing transactions.

Maintaining a MySQL server

• Session status (variables, "show status" command), forced termination of a session.
• Loading: LOAD DATA, myimport, SELECT INTO OUTFILE, mysqldump.
• Logs (general, errors, slow queries.
• ).
• Backup strategies.
• InnoDB Hot Backup, mysqlbinlog.
• Backup and incremental recovery.
• Planning.
• Practical work Activation of logs.
• Using the loading/unloading tools.
• Backup and restore with "mysqldump".
• Using the binary log.
• Incremental backup and recovery.

Description

Structured around a complete case study, this condensed and practical course will allow you to master the essential UML notations and the main uses of MagicDraw within a development approach, from business modeling to design.

Who is this training for ?

Training objectives

Know how to use UML in different software engineering activities (business, requirements, design)
Know how to implement UML with the MagicDraw tool (class, sequence, state diagrams, etc.)
Know how to develop a software design quality through the use of architectural patterns (layers, MVC)
Know how to express the design with MagicDraw using static and dynamic modeling

Training program

Introduction to business modeling

• The project approach and software engineering activities.
• Importance of the design activity.
• UML within the project approach.
• The different diagrams.
• The notion of stereotype and profile.
• Business modeling: business process - activity diagram and domain class diagram.
• Practical work Getting started with the case study and MagicDraw: structuring the project into packages and using profiles.
• Modeling the business with the activity diagram.

Specify requirements

• Functional and non-functional requirements.
• FURPS approach.
• Definition of actors.
• Definition of use cases.
• Use case diagram.
• Illustration of use case scenarios with the sequence diagram.
• Practical work Specification of the requirements of the case study: use case and sequence diagrams.

Design the system - Static modeling

• Code architecture.
• Layered patterns/layers.
• MVC pattern.
• Structuring in packages.
• Class identification.
• Attributes.
• Operations.
• Class diagram.
• Association relationships between classes .
• Generalization relations.
• Practical work Carry out static modeling with MagicDraw: structure the code in packages.
• Create the class diagram.

Design the system - Dynamic modeling

• Define operations.
• Design-level use case scenarios.
• Describe interactions with the sequence diagram.
• State management.
• State diagram.
• Practical work Carry out dynamic modeling with MagicDraw: sequence diagram.
• Defining states with the state machine diagram.

Design the system - Deployment modeling

• The definition of deployable components and their interfaces.
• Component diagram.
• The deployment of components on the hardware architecture.
• Deployment diagram.
• Practical work Carry out deployment modeling: component and deployment diagram.

Introduction to the tool's advanced functions

• Code generation and "reverse engineering".
• Documentation generation.
• Completion of large projects and collaborative use.

Description

This course aims to get you up to speed on a set of advanced aspects of MySQL administration such as configuring multiple instances on the same machine, replication and MySQL Cluster architecture.

Who is this training for ?

Training objectives

Install multiple instances of MySQL on the same server
Know best practices for improving storage, such as table compression, defragmentation
Improve security by using SSL to encrypt user connections
Understand the principle of replication and implement in MySQL
Set up a clustered MySQL architecture

Training program

Reminders

• MySQL architecture and different storage engines.
• Storage engines and plug-ins.
• Storage engines and indexes.
• Configuration of the MySQL server.
• Configuration and management of the InnoDB engine.
• Collection of statistics.
• MySQL logs.

Advanced administration functions

• Managing the startup of several instances (mysqld_multi).
• Internal structure of MyISAM tables.
• Compression of MyISAM tables.
• Defragmentation of the MyISAM table space.
• Repairing MyISAM tables.
• Internal structure of InnoDB transactional tables.
• Organization of the InnoDB table space.
• Organization of rows in InnoDB tables.
• Transactional operation of the InnoDB engine.
• User connections over SSL.
• Practical work Building and using MySQL instances with mysqld_multi.
• Compressing MyISAM tables.
• Defragmenting the MyISAM and InnoDB tablespace.
• Configuring user connections over SSL.

Replication

• Binary log and transactional consistency.
• Binary logging formats: per instruction, per line, mixed.
• Simple master-slave replication.
• Advanced replication strategies.
• Implementation details.
• Thread states and relay files.
• Replication start options.
• Troubleshooting common problems.
• Hands-on Replication configuration, troubleshooting.

MySQL cluster

• Installation of a MySQL cluster.
• Architecture.
• Hardware and system configuration.
• Partitioning of tables and distribution of data on the cluster nodes.
• The NDB engine.
• Processes and files.
• Management server.
• Implementation and administration.
• Backups, restorations.
• Cluster and replication.
• Limitations and developments.
• Practical work Installation, configuration and administration of a MySQL cluster.

Description

This course will show you how to migrate Oracle databases to PostgreSQL. You will learn to master the main similarities and differences between the two DBMS, particularly with regard to the SQL language, data types, implementation types, PL/SQL and PL/pgSQL languages, etc.

Who is this training for ?

Training objectives

Discover the main equivalences and differences between an Oracle DB and a PostgreSQL DB
Define a methodology for migrating from an Oracle DB to a PostgreSQL DB
Evaluate the implementation differences: instances of , bases, schemas and users
Define the main differences between Oracle PL/SQL and PostgreSQ PL/pgSQL

Training program

Introduction and reminders

• Reminders on the architecture and administration of an Oracle database.
• Reminders on the architecture of a PostgreSQL database.
• Reminders of SQL and PL/SQL languages.
• Comparison of Oracle and PostgreSQL architecture.
• Basics and schemas.
• Storage and tablespaces.
• Backups and restores.
• Practical work Creation of a PostgreSQL database.
• Creation of a role with an associated schema .

Preparing for migration

• Migrating to PostgreSQL? The right questions to ask yourself.
• Checklist of important migration points.
• Study of applications and compatibility with PostgreSQL.
• Migration testing procedures.
• Procedure for testing the migrated environment.
• Practical work Creation of a checklist of points important to consider during a migration.

Migration of different types and objects

• The types of an Oracle database vs the types of a PostgreSQL database.
• Tables and tables.
• The use of sequences and views .
• Table partitioning.
• Materialized views.
• Practical work Types.
• Tables.
• Updating views.

Migration de SQL

• Update instructions.
• SQL functions.
• Pseudo columns.
• Syntactic specificities (operators, explicit conversion .
• ).
• Hierarchical queries and the use of the recursive WITH clause.
• The use of analytical functions.
• Practical work SQL functions.
• Pseudo columns.
• Using recursion with WITH.
• Analytical functions

Migration PL/SQL vers PL/pgSQL

• Branches and loops.
• Cursors and cursor variables.
• Stored procedures and functions.
• Processing of errors.
• Triggers.
• Practical work FOR loops.
• "Procedures" stored in PostgreSQL.
• Error handling.
• Triggers.

Post-migration tasks

• Adaptation of scripts.
• Statistics and backup management.
• Analysis of applications after migration.
• Optional tasks.

Description

This practical training will teach you how to use After Effects software to create, from different digital sources, graphic animations, special effects, video montages for a website or DVD or CD type media. ..

Who is this training for ?

Training objectives

Training program

L'interface

• Preferences and output modules.
• Interface description.
• Views and workspaces.
• Practical work r nGetting started with the interface.

Composition

• Layer management.
• Precomposition.
• Effects layers.
• Preview settings.
• Works practices Creating a composition and a precomposition.

Animations

• Keyframes.
• Moving in the Time Line.
• Spatial and temporal interpolations.
• Palette of tools and functions.
• Marks and grids.
• Practical work Creation of a first animation.

Masks and advanced animations

• Masks.
• Mask interpolation.
• Automatic drawing.
• Maches by approach.
• Drawing and smoothing of trajectory.
• Shaking.
• Practical work Creation of an advanced animation.

Text

• Text layers.
• 2D text animation.

Effects

• Graphical editor and effects window.
• Application of predefined animations.
• Overlays and keying.
• Temporal re-mapping.
• Practical work Application of effects on an animation.

3D concept

• 3D layers.
• Lights and shadows.
• Camera layers.
• Relationships.
• Practical work Modeling and mapping of a 3D object.

Export - Preview

• Project optimization.
• Render queue management, rendering settings and output module.
• Video resolution, pixel format and rendering of frames.
• Export and save your projects.
• Practical work Optimization and export of a video project.

Description

This very practical After Effects training details the advanced functions of the software. Trainees will learn how to handle tricks, create complex 3D animations, manipulate expressions and particles, and use the most useful plugins.

Who is this training for ?

Training objectives

Training program

Reminders on the basics

• 3D effects.
• Create a project.
• Retrieve layers from Photoshop.
• Manage the camera.
• Manage the keypoint wizard.
• Synchronize effects and animations.
• Create linear tweens.
• Manage lighting.
• Control the velocity.
• Practical work Using simple exercises, review all the basic functionalities.

Fixing management

• Use the 3D wizard.
• Manage overlays with heterogeneous elements.
• Create advanced masking.
• Rotoscoping, Rotobéziers, PixelMotion, Mocha, MotionTracker, and Morphing.
• Vector painting: Creating edits and cartoons.
• Use advanced grading with colors and standards.
• Master blur and deformation effects.
• Practical work Based on samples, create simple and advanced special effects.
• Change decors, brightness, etc.

Advanced creation of 3D animations

• Use sequence layers.
• Use the Puppet feature, Graph Editor and stylized renderings.
• Handle 3D movements.
• Manage wrapping.
• Use stabilizers.
• Manage parentage.
• Shape layers.
• Practical work Creation of a 3D video with objects, dressed and moving.

Handling expressions

• Use dynamic links, loops, cycles.
• Manage time and sound with expressions.
• Understand and modify an expression.
• Introduction to JavaScript.
• Find the appropriate expression on the Web.
• Practical work Modify expressions in videos to understand their impact .
• Create expressions.

Particle manipulation

• Use the particle creation wizard.
• Create particles.
• Use particles to create supernatural effects.
• Use 3D layers.
• Use Waves, Card Dance, Caustics, Cycore FX.
• Practical work In a neutral environment then more complex, create particles ( fire, cloud, water, smoke.
• ).

Plugins et sorties

• Use rendering templates/output.
• Automate tasks.
• Manage sound output.
• Practical workr nFrom the different files already rendered, observe their characteristics according to different parameters.

Description

Training is often seen as an investment in skills development. For this investment to be profitable, you must know how to estimate needs. During this internship, you will learn to use the main needs analysis tools and to formalize your conclusions in specifications.

Who is this training for ?

Training objectives

Develop an approach favorable to needs analysis
Identify the three levels of needs analysis
Know the tools and supports for needs analysis
Know how to write the conclusions of the needs analysis

Training program

Organize the needs analysis

• Understand the changes facing the organization.
• Transform the personnel classification system into real career development management.
• Identify solutions to problems encountered.
• Provide arguments in favor of developing training.
• Collective reflection Identify the arguments in favor of needs analysis.

Appropriate the three levels of needs analysis

• Identify the individual level.
• Study the company or unit level.
• Determine the strategic level.
• Collective reflection Analyze the strengths and weaknesses of each of the three levels of analysis.

Opt for the individual approach

• Evaluate the strengths and weaknesses of internal resources.
• Determine the types of audiences and training typologies.
• Deep into individual training wishes.
• Build the employee's individual training plan.
• Exercise: Discovery situations of the different phases.
• Analysis of the strengths and weaknesses of this approach.

Analyze with a strategic approach

• Prioritize organizational changes.
• Know staffing forecasts.
• Understand the organizational climate.
• Exercise: Discovery situations of the different phases.
• Analysis of the strengths and weaknesses of this approach.

Identify possible tools and supports

• Use questionnaires and group interviews.
• Validate needs during professional interviews.
• Use individual tests.
• Exercise: rnScenarios for conducting a professional interview.

Draw conclusions from the analysis

• Formulate and deliver your conclusions.
• Integrate the essential elements into the specifications.
• Exercise: Drafting needs analysis conclusions.

Choose the integrated or performance-based approach

• Study a type of job in detail.
• Know how to describe the missions, tasks and skills required by type of job.
• Start from the analysis of problems notified.
• Case study: Based on a case, reflection on the skills required for an example of a position.

Description

This training will show you how to evaluate the performance of your business through the prism of customer satisfaction. It will teach you how to design questionnaires and use them to improve customer relations.

Who is this training for ?

Training objectives

Integrate customer satisfaction at the heart of the company
Define the elements and measurement criteria
Analyze and exploit the results

Training program

Understanding the concept of customer satisfaction

• Definitions: customer satisfaction, loyalty...
• The operating principles of the customer life cycle: quality, satisfaction and loyalty.
• What are the issues? for the company, the employees?
• The prerequisites, the methods of animation and communication, the key success factors of implementing this type of tool.
• L 'identification, analysis and importance of satisfaction and dissatisfaction factors.
• The introduction of the notion of attachment and the determinants of loyalty.

Measuring satisfaction

• When to measure: timing, frequency, seasonality...
• Who to interview: targets, contacts (BtoB, BtoC...).
• What method of collection preferred information: face-to-face, telephone, postal, Internet...
• Choose the sample and ensure its representativeness.
• Structure your questionnaire: choice of measurement scales, order and wording of questions...

Carry out surveys

• Test and optimize your questionnaire.
• Brief the investigators: instructions to follow, errors to avoid...
• Monitor the progress of the survey : field monitoring.

Exploit the results of the study

• Know how to deal with open questions: code plan, coding, semantic analyses...
• Choose the quantitative treatments to apply to the data.
• Choose synthetic indicators to build.
• Choose the angle of analysis: global, by customer target, by market, by service, by integrating financial data...
• Present the results: choice graphics, mappings...
• Define critical points on which to act, determine areas for improvement.
• Implement corrective actions: choice of tools and action plans ...

Description

This training allows call center managers or team leaders to develop the skills necessary for managing call broadcasts. It covers all themes related to telephone prospecting, from campaign preparation to activity monitoring and assessment.

Who is this training for ?

Training objectives

Frame the organization and launch of the call campaign
Present the challenges and objectives of the campaign to your team
Lead, motivate and monitor your team in the deployment of the campaign
Build the monitoring dashboards and reports
Communicate the results of the appeal campaign

Training program

Prepare your issuance campaign in advance

• Know the company's objectives for the campaign and translate them into its structure.
• Build a tool for monitoring collective and individual results.
• Get to know of the file, check it and determine the target.
• Organize the campaign according to planning and calibration of resources: impact measurement.
• Choose the right profiles to boost the campaign .
• Practical work Building an argument/interview script.

Present the campaign to the teams and monitor the results

• Present the campaign, its issues.
• Reminder of campaign management instructions.
• Work on the hook phase, handling objections and validation of the proposal.
• Be transparent about expectations and follow-up.
• Plan a "competition" argument.
• Practical work Simulation presentation of the issues and objectives of a campaign during a meeting.

Lead your campaign on a daily basis and support your teams

• Importance of launching the campaign with the manager's field presence.
• Monitoring call transmission slots: management by Marguerite.
• Know how support the sharing of experiences.
• Set up field relays (level 2 advisors) when the local manager cannot be present.
• Create and bring to life commercial challenges during the campaign.
• Practical work Simulation of the start of a campaign in the field.
• Joint debriefing with the trainer on the role of the manager.

Set up activity monitoring and control progress reports

• Carry out individual monitoring or a "zoom" on individual production.
• Do the maximum to create homogeneity and equal investment on the part of all employees.
• Program progress reports and communicate them to the team.
• Include qualitative aspects.
• Practical work Construction of daily dashboards for campaign monitoring.

Summary at the end of the campaign

• Quantitative assessment of the campaign (number of advisors concerned, hourly volumes.).
• Qualitative assessment (reception of the campaign by customers or prospects, feelings of employees.).
• Know how to use the results of outgoing call campaigns to enhance employee follow-up.
• Practical work Reflection on the elements that must be communicated to the team.
• Construction of results/reporting of outgoing call campaigns.

Description

This internship will provide you with the knowledge necessary to optimize and streamline your supplies. You will experience the most useful methods for effective inventory management. At the end of this internship, you will be able to reduce the value of average stock by improving the stock service rate.

Who is this training for ?

Training objectives

Master procurement techniques
Optimize physical inventory management
Master the reliability of the procurement process
Optimize logistics flows by item family

Training program

Prerequisites for supply and inventory management

• The role of the procurement function.
• The missions and objectives.
• The place held by supplies and stocks in the company.
• The link to logistics and Supply Chain Management.
• Collective reflection Exchange on the missions and practices of the field.

Establish forecasts based on needs

• The different types of stocks.
• Overstocks.
• Knowledge of the items to be supplied.
• The coding of the items.
• The nomenclature.
• The ABC classification (Pareto law).
• Knowledge of the costs.
• The procurement cost.
• The cost of ownership.
• Collective reflection Exchanges on concrete cases and feedback.

Manage the evolution of stock of items

• The theoretical evolution.
• Out of stock.
• The extension of delivery times.
• The increase in consumption.
• The safety stock solution.
• The average stock.
• The influence of the number of deliveries and the safety stock.
• Rotation and average coverage.
• Case study Work on the organization of stock and its evolution.
• Practice of different techniques.
• Calculation of an optimum average stock.
• Calculation of a safety stock.

Take into account the financier's point of view

• The renewal method.
• The fixed quantity with a variable date.
• The economic quantity.
• The level of the turnover point.
• Provisional coverage.
• The variable quantity on fixed dates.
• The frequency of supply.
• The quantity to be transferred.
• Exercise: Implementation and manipulation of the different methods.
• Calculation of an economic quantity and a safety stock.

Implement monitoring and measurement tools

• The elements to follow for the supplier and the stock manager.
• Monitoring the evolution.
• Monitoring the value of the average stock.
• Monitoring improvements.
• Reducing the number of stock outs.
• Change in the average turnover rate.
• The definition of a dashboard.
• Exercise: Set up a management and performance measurement system.
• Choose the most relevant indicators.
• Develop your dashboard.

Description

Securing the supplier relationship requires vigilance on the part of the buyer when drafting and negotiating the contract. How to anticipate the legal risk linked to purchase contracts? This training allows you to understand the principles and integrate good practices for drafting a purchase contract.

Who is this training for ?

Training objectives

Understand the main principles of contracts applied to purchases
Define the different contractual obligations
Include essential clauses, penalties and financial clauses in the contract
Identify the risks and pitfalls to avoid

Training program

The fundamentals of commercial law

• The basic notions of law.
• The seller and the buyer.
• What are the obligations of both parties?

The purchase contract

• What is a purchase contract?
• Agreements and the different types of contract.
• The General Conditions of Sale and Purchase (CGV/CGA).
• The type of renewal (tacit, express.
• The risks that may arise.
• Exercise and case studies

The essential clauses

• The importance of the subject of the contract.
• Do not forget the prices, deadlines and duration.
• What to do in the event of a dispute? intellectual property.
• Confidentiality clauses.
• Transferability of the contract.
• Possible modifications.
• Exercise and case studies

Penalties

• Penal clauses.
• How to suspend or exit a contract?
• The advantages and disadvantages.
• Cases of force major.
• Hidden defects.

Financial aspects

• The payment formula.
• The letter of intent.
• The prices and the deposit.
• The price review.
• Exercise and case studies

Competition law

• What is competition law?
• Legal and regulatory provisions.
• Prices and discounts, what transparency?

Risk contracts

• Types of contracts that may present more risks than others.
• On-site service providers and subcontracting.
• Hygiene rules and security.
• The specificities of the international contract.

Description

This course will provide you with all the knowledge and best practices to set up and control a Safety Management System for the Supply Chain within the ISO 28000 framework. It will allow you to obtain ISO certification 28000 Foundation.

Who is this training for ?

Training objectives

Understand the elements of a supply chain security management system (SCSMS) and its main processes
Recognize the correlation between ISO 28000 and other standards and regulatory frameworks
Understand the approaches, methods and techniques used for setting up and managing a SCSMS

Training program

The security management system for the supply chain

• Presentation of the standards of the ISO 28000, ISO 28001 and ISO 28004 family.
• Presentation of the normative, legal and regulatory security framework for the supply chain.
• Introduction to management systems and the process approach.
• Fundamentals of security for the supply chain and physical security.
• General requirements: presentation of the clause 4 of ISO 28000.
• General requirements (institutional intentions) and security policy (company objectives).
• Planning and implementation (realization actions planned to comply with the security policy).
• Controls and corrective actions (monitoring the functionality of the management system), management review.
• Collective reflection Exchanges on the implementation of the standard, risk analysis applied to supply chain security and interpretation of ISO 28000 clauses.

Implement supply chain security measures

• Implementation phases of the ISO 28000 framework.
• Definition of the scope (domain of application) of the SMSCA.
• Development of the policy and objectives of the SMSCA .
• Selection of the approach and method of risk assessment and management (identification, analysis and treatment).
• Development of a security plan: documentation 'a control environment.
• Control and monitoring of security measures.
• ISO 28000 internal audit, continuous improvement program and preparation for the ISO 28000 certification audit.
• Exercise: Establishment of specific objectives, preparation of an SMSCA project, establishment of a scope and risk management, dashboard and corrective action plans.

Examen Certified ISO/IEC 28000 Foundation

• Domain 1: Fundamental principles and concepts of supply chain security.
• Domain 2: Supply chain security management system.

Description

This training program will allow you to acquire the knowledge and skills necessary to conduct a Supply Chain Safety Management System (SMSCA) audit in accordance with the ISO 28000 standard.

At the end of training, you will be able to obtain Lead Auditor ISO 28000 certification.

Who is this training for ?

Training objectives

• Understand the operation of a supply chain security management system based on ISO 28000
  
• Identify the links between ISO 28000 and other standards and regulatory frameworks
  
• Know the role of the auditor in planning, leading and monitoring a management system audit in accordance with the ISO 19011 standard
  
• Know how to lead an audit team and a chain safety management system audit procurement (SCSMS) in accordance with ISO 28000
  
• Be able to interpret the requirements of ISO 28000 during an SCSMS audit
  
• Acquire the skills of an auditor to plan an audit, lead an audit, write reports and follow up on an audit in accordance with the ISO 19011 standard
  

Training program

The security management system for the supply chain

• Presentation of the standards of the ISO 28000 family.
• Normative, legal and regulatory framework.
• Fundamental principles of security for the supply chain.
• ISO 28000 certification process.
• Supply chain security management systems (SMSCA).
• Detailed overview of clause 4 of the ISO 28000.
• Collective reflection Discussions on the implementation of the standard, risk analysis applied to supply chain security and interpretation of the clauses of ISO 28000.

Planning and initializing a 28000 audit

• Fundamental auditing principles and concepts.
• Evidence-based and risk-based auditing approach.
• Preparing for an ISO 28000 certification audit .
• Documentary audit of an SMSCA.
• Conduct an opening meeting.
• Practical work rnManagement of ethical problems, evidence of 'audit and documentary audit.'}

Conduct an ISO 28000 audit

• Communication during the audit.
• Audit procedures: observation, documentary review, interviews, sampling techniques.
• Audit procedures: technical verification , corroboration and evaluation.
• Drafting audit test plans.
• Formulation of audit findings.
• Drafting non-conformity reports.
• Scenario Audit interviews and drafting of audit findings.

Closing and following up an ISO 28000 audit

• Audit documentation.
• Quality review.
• Conduct a closing meeting and end of an audit.
• Evaluation of plans corrective action plan.
• Surveillance audit.
• Internal audit management program.
• Scenario Discussion of audit findings with the DG, closing meeting of an audit and evaluation of corrective action plans.

Certification exam

• Supply Chain Security Fundamentals Information Security.
• Supply Chain Security Management Systems.
• Auditing fundamentals and concepts.
• Preparing for an audit.
• Conducting an audit.
• Closing an audit.
• Manage an audit program.

Description

By following this course, you will be able to acquire the knowledge necessary to plan, implement and supervise a Supply Chain Safety Management System (SMSCA) compliant with the ISO 28000 standard.

You will also be able to obtain the ISO 28000 Lead Implementer certification.

Who is this training for ?

Training objectives

• Understand the relationship between ISO 28000 and other standards and regulatory frameworks
  
• Master the concepts, approaches, methods and techniques necessary to implement and effectively manage a Safety Management System for the Supply Chain Procurement (SCSMS)
  
• Know how to interpret the requirements of ISO 28000 in the specific context of an organization
  
• Help an organization to effectively plan, implement, manage, monitor and maintain a SCSMS
  
• Acquire the expertise to advise an organization in adopting best practices in supply chain security management
  

Training program

Introduction to the concept of SMSCA as defined by ISO 28000

• Introduction to management systems, the process approach and the standards of the ISO 28000 family.
• Normative, legal and regulatory framework, and fundamental principles of security for the supply chain 'supply.
• Preliminary analysis and determination of the maturity level of an SMSCA.
• Drafting a feasibility study and a project plan.
• Practical work Exchanges on the implementation of the standard and interpretation of the clauses of ISO 28000.

Plan the implementation of an SMSCA based on ISO 28000

• Definition of the scope (domain of application) of the SMSCA.
• Development of the policy and objectives of the SMSCA.
• Selection of the approach and method risk assessment.
• Risk management and development of a security plan.
• Practical work Establishment of specific objectives, preparation of an SMSCA project and management of its risks.

Implement an SMSCA based on ISO 28000

• Documentation management.
• Design of security measures, writing of procedures and implementation.
• Development of a security training and awareness program .
• Incident and operations management of an SMSCA.
• Exercise: Implementation of security measures and improvement of a process.

Control, monitor, measure and improve an SMSCA

• Control and monitor an SMSCA.
• Development of performance indicators and dashboards.
• ISO 28000 internal audit and management review of the SMSCA.
• Implementation of a continuous improvement program, preparation for the ISO 28000 certification audit.
• Practical work Exercises on SMSCA control tools and internal audit.

Certification exam

• Fundamental principles and concepts of security for the supply chain.
• Security Code of Practice.
• Plan an SMSCA.
• Implement an SMSCA.
• Performance evaluation, monitoring and measurement of an SMSCA.
• Continuous improvement of an SMSCA.
• Preparing for the certification audit of an SMSCA.

Description

Difficult personalities in a team hinder collective work. The manager must learn to channel them. This course will allow you to perfect your communication and choose the best relational posture in order to re-establish dialogue for effective collaboration.

Who is this training for ?

Training objectives

Strengthen self-esteem Adapt your communication to your interlocutors Conduct reframing interviews Asserting yourself in the face of difficult colleagues Managing conflict situations

Training program

Understand why an interlocutor becomes difficult

• Identify behaviors.
• Impact in work relationships.
• Assertiveness: a winning technique? Practical work Collective exchange.

Strengthen self-esteem and assert yourself

• Identify the three resources necessary for self-esteem and self-affirmation.
• Target your strengths and areas of development.
• Understand your own framework reference.
• Distinguish the six logical levels.
• Practical work Interview with a colleague using the three levels of communication.
• Pair work with restitution.

Build a state of invulnerability and “non-insultability”

• Avoid hasty judgments, criticism, reproaches and insults.
• Be positive: use criticism constructively.
• Avoid defensive posture: no longer personalize attacks or criticisms.
• Build and anchor a state of invulnerability.
• Practical work Resist the verbal and aggressive assault of one's interlocutor.

Calibrate your communication with your interlocutors

• Different types of difficult personalities.
• Adapt your level of communication.
• Relationships with oppressors/oppressed.
• Better manage states of stress.
• Practical work Interview situations to adjust your communication method and debriefing.

Managing difficult employees

• Action levers: desynchronization, questioning of relevance, humor and jokes, taking into account.
• Distinguish their states of stress and how to defuse or divert them? Position yourself and establish a healthy work climate.
• Practical work Interview scenarios to discover motivational levers and debriefing.

Conduct reframing interviews

• The interview with facts and without facts.
• Say what is wrong without demotivating.
• Practice feedback during the interview.
• Involve the employee in the search for a solution.
• Practical work Preparation and simulation of interviews with filmed role plays.

Overcoming conflict situations

• Identify the root causes.
• Understand the sources of conflict, position yourself and communicate accordingly.
• Practical work Relational conflict situations to find your managerial posture.

Description

This training will allow you to develop, using Lean and Agility tools, a strong managerial posture that creates added value. You will acquire new keys to unite, direct and stimulate the collective intelligence of your teams and thus increase their efficiency.

Who is this training for ?

Training objectives

Understand the components of agile management
Adapt agile principles to your managerial style
Integrate a value creation approach
Foster the collective intelligence of teams
Develop and sustain team performance

Training program

Strengthen your management using Lean and Agile principles

• Decode current management issues.
• Identify your values ​​and strategic personal resources.
• Discover the concrete managerial responses of Lean and Agile.
• Practical work Serious Game and collective analysis.

Manage your activities with Lean performance principles

• Understanding Lean value creation: the 7 principles.
• Integrate value creation levers into your managerial style.
• Adopt a global approach to creation of value: Value Stream Mapping.
• Practical work Workshops on value creation and the managerial role.

Create the performance conditions of the Agile team

• Define the key performance elements of your teams.
• Understand the needs and motivational elements.
• Understand the mechanisms for establishing and maturing a team.
• Define a concrete action framework for the team: responsibility, coordination and cooperation, delegation.
• Exercise: Game on delegation choices.

Deploy strong team dynamics: Agile tools

• Create and share a strong and unifying vision.
• Promote powerful motivating elements in operational management.
• Develop cohesion and convergence: Agile tools, Scrum rituals , Serious Game.
• Develop and cultivate team maturity.
• Exercise: Game on the organization and regulation of teams.

Develop a dynamic of excellence

• Understand the learning dynamic.
• Define the needs and improvement levers of your teams.
• Manage excellence with Agile tools: Perfection Game , Starfish.
• Exercise: Exercise: retrospective: Speedboat.

Instill an Agile culture, action plan

• Understand the dynamics, stages and levers of change.
• Manage opposition and difficulties.
• Sell Agility to the customer, to middle management, to management , to the teams.
• Define an Agile transformation approach.
• Collective reflection Workshop on change management.

Develop a dynamic of excellence

• Understand the learning dynamic.
• Define the needs and improvement levers of your teams.
• Manage excellence with Agile tools: Perfection Game , Starfish.
• Exercise: Exercise: retrospective: Speedboat.

Description

Visual management is an approach that aims to improve performance by communicating objectives and results using visual elements. This training will introduce you to the implementation of visual management and will present the main tools to facilitate meetings, decisions and improve the work of your team. You will learn how to create an effective visual environment for better communication and a shared understanding of objectives and results.

Who is this training for ?

Training objectives

Understand the interest and functioning of visual management

• Understand the different possible applications of the approach
  
• Improve your team's performance
  
• Master the main tools to progress in leading your team
  
• Install the approach and overcome any resistance
  

Training program

Understand the basics of visual management

• Facilitate communication with visual management: definition, objectives.
• Identify the interests and concrete results of the approach.
• Understand the impact on behavior: foundations and mechanisms of the visual.
• Know the qualities of a good visual manager.
• Identify the strengths and limits of the approach.
• Collective reflection Exchanges on the context and the needs of the participants.

Identify the applications of visual management

• Manage the activity, develop the performance of a team.
• Mapping flows and waste in a Lean approach.
• Manage a project, scheduling, planning .
• Establish work standards: safety, quality.
• Case study Analysis of one of the applications of visual management.

Lead the team's activity and field performance

• Distinguish the key principles of animation with visual management.
• Identify the content of the panel, of the communication matrix.
• Choose relevant indicators.
• Standardize colors and symbols.
• Set up animation rituals.
• Use animation tools and posture: active listening, positive feedback .
• Scenario Simulation of team animation through visual management.

Master the main tools

• Identify visual communication tools.
• Visualize the results for more transparency and responsiveness.
• Use tools from Lean: VSM (Value Stream Mapping), Kanban.
• Integrate mindmapping, the resolution tree, the affinity diagram, management matrices.
• Scenario Simulation game to illustrate the different tools.

Implement a visual management approach

• Define the conditions necessary for the approach.
• Gather the conditions for success in the implementation.
• Gather the necessary materials: post-its, stickers, panels, communication boards.
• Choose the boards, their location and their updating frequency.
• Support change: communicate to overcome possible resistance.
• Exercise: Check list and change support plan.

Description

The ISO/IEC 27005 Foundation training will allow you to master the key elements to effectively manage information security risks, in accordance with the ISO/IEC 27005 standard.

During this training, you will be introduced to the concepts and models relating to information security risk management.

After completing this training, you will be able to take the exam and obtain the “PECB Certified ISO/CEI 27005 Foundation” certification. This certification attests to your understanding of the fundamental methods, processes and management approach necessary to effectively manage information security risks.

Who is this training for ?

Training objectives

• Understand the fundamental concepts of information security risk management in accordance with the ISO/IEC 27005 standard
  
• Understand how the ISO/IEC 27005 standard fits with other standards and regulatory frameworks
  
• Acquire in-depth knowledge of approaches, methods and techniques to manage information security risks
  

Training program

Jour 1

• Introduction to the fundamental concepts of information security risk management using the ISO/IEC 27005 standard.*

Jour 2

• Expert advice on risk management and information security from Forrester Decisions.

Description

The ISO/IEC 27002 Foundation training will allow you to understand the fundamental elements for implementing information security measures, according to the ISO/IEC 27002 standard. During this training, you will learn how ISO/IEC 27001 and ISO/IEC 27002 are corresponding to ISO/IEC 27003 (Guidelines for the implementation of the information security management system), ISO/IEC 27004 (Information security management - Monitoring, measurement, analysis and evaluation) and ISO/IEC 27005 (Information security risk management). After completing the training, you can take the exam and apply for the title of “PECB Certified ISO/CEI 27002 Foundation”. The PECB Foundation certification certifies that you have understood the fundamental methods and management approach.

Who is this training for ?

Training objectives

Understand the implementation of information security measures consistent with ISO/IEC 27002
Understand the correlation between ISO/IEC 27001 and ISO/IEC 27002 as well as other standards and regulatory frameworks
Know approaches, methods and techniques for implementing information security measures

Training program

Jour 1

• Introduction to the ISO/IEC 27002 standard and the Information Security Management System.

Jour 2

• ISO/IEC 27002 measurements and certification exam.

Description

The "ISO 22000 Lead Implementer" training will allow you to acquire the expertise necessary to help an organization establish, implement, manage and maintain a compliant food safety management system (FSMS). to the ISO 22000 standard.

This training is designed to provide you with a mastery of best practices in food safety management systems and to help you apply them in an organization's supply chain, in order to effectively control food safety hazards and ensure the quality and safety of all foods.

Who is this training for ?

Training objectives

• Understand the correlation between ISO 22000 and ISO 22002-1, as well as other standards and regulatory frameworks
  
• Master the concepts, approaches, methods and techniques necessary to effectively set up and manage an SMSDA
  
• Interpret the requirements of the ISO 22000 standard in an organization-specific context
  
• Support an organization in the planning, implementation, management, monitoring and updating of the SMSDA
  

Training program

The training takes place over five days

• The first day is devoted to the introduction to the ISO 22000 standard and the initialization of a Food Safety Management System (FMSDA).
• The second day is dedicated to planning the implementation of an SMSDA.
• The third day is dedicated to the implementation of an SMSDA.
• The fourth day is dedicated monitoring, measuring, continuous improvement and preparing for the SMSDA certification audit.
• The fifth day is dedicated to the certification exam.

Description

Being a trainer cannot be improvised! During this training, you will implement our method to design motivating and effective training, deliver it with ease, and evaluate the contributions. This training will allow you to experiment for 3 days with a “turnkey” toolbox to design and deliver a training action with complete confidence. You will put into practice varied and fun animation techniques. You will thus be able to promote the learning of your participants, create a safe environment and generate positive group dynamics.

Who is this training for ?

Training objectives

Design face-to-face training.
Lead training.
Build a “toolbox” of effective and easy-to-implement teaching techniques.

Training program

1 - Adopt a participant-oriented trainer posture

• Clarify the role of the trainer.
• Take into account the needs of the participants.
• Arouse the desire to learn.
• Activate the 7 keys to pedagogy.

2 - Take ownership of the specifications

• Specify the concrete results to be achieved.
• Define the conditions for success.
• Delineate the necessary content.

3 - Define a procedure well suited to the participants and the objectives sought

• Identify the educational objectives.
• Locate the difficulties and position the progression well.
• Facilitate learning.
• Choose the best teaching methods better adapted.
• Vary approaches.
• Respect chronobiology.

4 - Develop the right educational materials, for the trainer and for the participants

• Establish the sequence of the animation.
• Design participant supports adapted to their needs: presentation, exercises, educational games, etc. supports for memorization and field application .

Facilitate training with ease

• Prepare well.
• Tame nervousness.
• Reassure participants and encourage their commitment.
• Use non-verbal skills well.
• Manage your speaking time.
• Use media and materials fluently during the animation.
• Master the animation of active teaching techniques.
• Conduct exercise debriefings and feedback.
• Action training: you are "designer" and "facilitator" during the training, with feedback -personalized feedback As you practice and observe others, you progress in confidence and mastery of the trainer's techniques.

6 – Encourage positive group dynamics

• Allow everyone to find their place in the group
• Take group dynamics into account.
• Anticipate and manage difficult situations during training.

7 - Evaluate training acquired

• Introduce fun evaluation methods.
• Rely on evaluations to help participants progress.

Description

This course teaches you how to use your language abilities to work for yourself. You will learn how to earn a living on your own terms, so you can work on projects of your choosing, and can still be available for life's moments.

Who is this training for ?

Training objectives

Use your knowledge of languages to earn money as a freelance translatorLearn how to become an independent translation professional
Find out how to work both yourself and for translation agencies, so you can have the best of both worlds
Become familiar with what agencies and clients look for, so you can be better positioned to get hired by them

Training program

Introduction to translation

The process of translation

Understanding and expressing word meaning

-Cultural elements in translation - translation of different genres of writing

The translation job

The translator

How to start your career

Professional and ethical practices

Description

The ISO/IEC 27002 Lead Manager training will allow you to acquire the expertise necessary to support an organization in the implementation and management of information security measures compliant with the ISO/IEC 27002 standard. During With this training, you will gain in-depth knowledge of best practices in information security measures and be adept at improving information security in an organization. After having mastered all the concepts relating to information security measures, you can take the exam and apply for the title of “PECB Certified ISO/IEC 27002 Lead Manager”. By holding a certification from PECB, you will demonstrate that you have the practical knowledge and professional skills to support and lead a team in the implementation and management of ISO/compliant information security measures. IEC 27002.

Who is this training for ?

Training objectives

Master the implementation of information security measures while respecting the framework and principles of the ISO/IEC 27002 standard
Master the concepts, approaches, standards and techniques necessary for the implementation and effective management of information security measures
Understand the relationship between the different components of information security measures, including accountability, strategy, acquisition, performance, compliance and human behavior
Understand the importance of information security for the organization's strategy Master the implementation of information security processes
Master the expertise to support an organization in the implementation, management and maintenance information security measures
Master the formulation and implementation of information security requirements and objectives

Training program

The program

• Day 1: Introduction to information security measures compliant with ISO/IEC 27002.
• Day 2: Information security requirements and objectives compliant with ISO/IEC 27002
• Day 3: Monitor, measure, analyze and evaluate information security measures
• Day 4: Continuous improvement of information security performance Organizational information security management system
• Day 5: REVIEW

Description

The ISO 22000 Foundation training will allow you to understand the fundamental elements for implementing and managing a food safety management system compliant with the ISO 22000 standard. During this training, you will learn the different modules of an SMSDA, including SMSDA policy, procedures, performance measurement, management commitment, internal audit, management review and continuous improvement. After completing the training, you can take the exam and apply for the “Certified ISO 22000 Foundation” title. The PECB Foundation certification certifies that you have understood the fundamental methods, requirements, framework and management approach.

Who is this training for ?

Training objectives

Understand the elements and operation of a Food Safety Management System and its main processes
Understand the correlation between the ISO 22000 standard and other standards and regulatory frameworks
Know the approaches, methods and techniques for implementing and managing a Food Safety Management System

Training program

The program

• Day 1: Introduction to the concepts of the Food Safety Management System, as defined by ISO 22000
• Day 2: Requirements for the Safety Management System of foodstuffs and certification examination

Description

The ISO 22000 Lead Auditor training will allow you to become an expert in carrying out Food Safety Management Systems (FSMS) audits using the most recognized audit principles, procedures and techniques .

During this training, you will learn how to plan and carry out internal and external audits, in accordance with the ISO 19011 standard and the ISO/IEC 17021-1 certification process.

The practical exercises will allow you to master audit techniques and develop the skills needed to manage an audit program, an audit team, client communication and conflict resolution. Once you have acquired this auditing expertise, you will be able to take the exam and earn the title of “PECB Certified ISO 22000 Lead Auditor”.

This PECB certificate will prove that you have acquired the necessary skills to audit organizations according to best auditing practices.

Who is this training for ?

Training objectives

• The objective of the ISO 22000 Lead Auditor training is to enable you to understand the operation of a Food Safety Management System (FMSDA) compliant with the ISO 22000 standard
  
• You will also learn the role of an auditor, planning, leading and monitoring a management system audit in accordance with ISO 19011
  
• You will be able to explain the correlation between ISO 22000 and other standards and regulatory frameworks, as well as lead an audit and an audit team
  
• You will also acquire the skills necessary to interpret the requirements of ISO 22000 in the context of an SMSDA audit
  
• Finally, you will be able to plan an audit, lead an audit, write reports and follow up on an audit, in compliance with the ISO 19011 standard
  

Training program

The first day of the training will focus on the introduction to the Food Safety Management System and the ISO 22000 standard.

The second day will be devoted to the principles, preparing and implementing the audit.

The third day will focus on audit activities in the field.

The fourth day will focus on closing of the audit.

The fifth day will be devoted to the certification exam.

Description

The ISO 22000 Lead Auditor training will allow you to acquire the expertise necessary to carry out audits of Food Safety Management Systems (FSMS) by applying generally recognized principles, procedures and audit techniques . During this training, you will acquire the knowledge and skills necessary to plan and carry out internal and external audits, in compliance with the ISO 19011 standard and the ISO/IEC 17021-1 certification process. Through practical exercises, you will be able to master audit techniques and have the skills required to manage an audit program, an audit team, client communication and conflict resolution. After having acquired the necessary expertise to carry out this audit, you can take the exam and apply for the title of “PECB Certified ISO 22000 Lead Auditor”. The PECB certificate certifies that you have acquired the necessary skills to audit organizations according to best audit practices.

Who is this training for ?

Training objectives

Master the implementation of information security measures in healthcare organizations in accordance with the framework and principles of ISO 27799 and ISO/IEC 27002
Master the concepts, approaches, standards, methods and techniques to support a healthcare organization in effectively implementing, managing and maintaining information security measures
Understand the relationship between the different elements of information security measures information, including accountability, strategy, acquisition, performance, compliance and human behavior
Understand the importance of information security for healthcare organization strategy
Master the formulation and implementation implementation of information security requirements and objectives
Master the implementation of information security management processes
Master the development and administration of an information security program on health, including: policies, procedures, risk assessment, security architectures, etc.

Training program

The program

• Day 1: Introduction to information security measures as recommended by ISO 27799 and ISO/IEC 27002
• Day 2: Information security requirements and objectives 'information in accordance with ISO 27799 and ISO/IEC 27002 standards
• Day 3: Monitoring, measurement, analysis and evaluation of information security measures
• Day 4 : Continuous improvement of the performance of an organization's Information Security Management System
• Day 5: Certification exam

Description

ISO 22320 is an international standard that defines incident response requirements and enables public and private organizations to establish and improve their capabilities to respond to any type of emergency regardless of its scale. ISO 22320 helps mitigate threats and damages and ensures the continuity of basic services such as water and food supply, health, rescue services, fuel delivery and electricity. Emergency management ensures that all related parties are on the same page during a disaster to minimize the chance of misunderstandings and ensure more efficient use of combined resources. The standard encourages the development and implementation of incident response measures to ensure a response tailored to the needs of the affected population.

Who is this training for ?

Training objectives

By becoming an ISO 22320 certified professional, you will be able to help your organization achieve clear benefits, such as:
Achieve international recognition
Gain a competitive advantage
Improve the skills required to manage complex and stressful events
Improve threat response capability
Improve crisis decision-making skills
Help the organization identify its individual performance requirements
Build customer trust
Provide guidance on command and control structure
Develop peak resource allocation
Provide prudent and appropriate operational information
Improve cooperation and coordination processes

Training program

Programme

• Day 1: Introduction to emergency management, prevention, mitigation and incident response preparedness Course objectives and structure Standard and regulatory frameworks Emergency management overview Hazard identification Risk assessment Mitigation measures Emergency response plans Communication, awareness and public alert Training, testing and exercise programs Day 2: Decision making, recovery and incident maintenance Command and control Operational information Coordination and cooperation Continuity of activity Restoring normality Closure of training

Description

ISO/TS 29001 training will allow you to acquire the expertise necessary to carry out quality management system audits for product and service supply organizations in the oil, petrochemical and gas industries natural by applying generally accepted audit principles, procedures and techniques. During this training, you will acquire the knowledge and skills necessary to plan and carry out internal and external audits, in compliance with the ISO 19011 standard and the ISO/IEC 17021-1 certification process.

Who is this training for ?

Training objectives

Understand the operation of an oil and gas QMS, compliant with ISO/TS 29001
Explain the correlation between ISO/TS 29001 and other standards and regulatory frameworks
Understand the role of an auditor : plan, lead and monitor a management system audit in accordance with the ISO 19011 standard
Know how to lead an audit and an audit team
Know how to interpret the requirements of ISO/TS 29001 in the context of a audit of the QMS of the oil and gas industries
Acquire the skills of an auditor with the aim of: planning an audit, leading an audit, writing reports and following up on an audit, in accordance with the ISO 19011 standard

Training program

Day 1: Introduction to the Oil and Gas QMS and ISO/TS 29001

Day 2: Principles, preparation and initiation of the audit

Day 3: On-site audit activities

Day 4: Closure of the audit

Day 5: Certification exam

Description

Holders of the CFTL/ISTQB Foundation Level certification can deepen their skills and enhance their expertise by continuing their journey with the advanced level “Test Manager” certification training. Officially accredited by the ISTQB, this program constitutes intensive preparation for the certification exam to which participants are subject at the end of the training.

Who is this training for ?

Training objectives

• Define test objectives and strategies tailored to the systems
  
• Plan, schedule, and monitor test cycle tasks
  
• Organize and describe necessary testing activities
  
• Select and manage test resources and teams
  
• Ensure communication, justify decisions, and provide reporting
  

Training program

Test activity management

• Understand and apply the test process: planning, monitoring, control, and closure.
• Adapt testing to the project context.
• Manage test projects across different environments.
• Implement risk-based testing approaches.
• Define a test strategy suited to the project.
• Drive continuous improvement of the test process.
• Optimize the use of test tools by considering risks, costs, and benefits.

Team management

• Understand the role and structure of the test team.
• Manage stakeholder relationships effectively.
• Plan and lead structured review activities.
• Use metrics to assess the effectiveness of reviews.
• Master the management of formal reviews.
• Practical exercise: Practice exam (MCQ), Defining roles in testing activities, Implementing a review process

Product management

• Use test metrics to monitor progress and meet objectives.
• Select appropriate test estimation techniques for different development models and project types.
• Define a defect lifecycle to manage issues effectively.

Certification exam preparation

• Exercises.
• Group correction and discussions.
• Review of key topics for certification success.

Description

Understanding the concept of customs origin is essential to correctly determine the preferential and non-preferential origin of your products during import-export operations.

Who is this training for ?

Training objectives

Optimize your customs invoice
Avoid customs blockages, adjustments and fines
Know the various free trade agreements signed by Morocco
Master the advantages of Approved Exporter (EA) status

Training program

The global context

• World Customs Organization (WCO)
• World Trade Organization (WTO)
• Morocco

The concept of customs origin

• Definition
• When is the origin of a product used?
• Who is responsible for the declared origin?
• The main axes determining origin
• Declarative origin (non-preferential)
• Preferential origin
• The consequences of a bad declaration of origin
• Find the reference texts for the rules of origin

The main preferential agreements existing between Morocco and third countries

• A l’importation
• A l’exportation

What is Approved Exporter (EA) status?

• Economic advantages
• Obtaining procedure

Description

Master import/export procedures from/to Moroccan free zones.

Who is this training for ?

Training objectives

Master the operating rules of Free Trade Zones
Understand the specificities of Free Export Zones (ZFE)
Study multi-flow practical cases

Training program

The legal status of the Free Zone

Applicable customs regulations

Study of multi-flow production/logistics/customs scenarios

Description

Industrial planning is a process which consists of developing, revising and implementing a set of interdependent plans (Industrial and Commercial Plan, Production Master Plan, Capacity Planning and Supply Plan, etc.). The essential function of industrial planning is to guarantee the best balance between the company's supply and demand systems at any point in the Supply Chain and at any time.

Who is this training for ?

Training objectives

Understand what industrial planning is.
Understand the sequence of the different levels of planning in a company.
Understand whether the resources implemented in the company are consistent with commercial demand.
Master the method developing a schedule.

Training program

Why industrial planning?

• Function of industrial planning
• Planning levels
• Planning horizons

The sequence of schedules

• Strategic plan
• PIC, PDP, DRP…
• Sales forecasting methods and techniques

The different planning methods and tools

• PERT
• MRP
• Gantt
• Planning en « T »

Materializing a schedule

• How to represent a schedule?
• The different types of schedule

General information on developing a schedule

• Problem
• What should we represent?
• Development approach

Developing a workshop schedule

• Workshop scheduling
• Preparation of production orders
• Gantt representation, scheduling
• Loading and load balancing
• Executing a workshop schedule

Expected results

• Master planning methods and tools
• Be able to make decisions to meet commercial demand
• Be able to develop a workshop schedule

Description

This practical training in the fundamentals of the supply chain provides a solid foundation in logistics from upstream to downstream: supply, warehouses, distribution. It offers an overview of the players and helps improve performance and customer satisfaction.

Who is this training for ?

Training objectives

Use the tools and methods to improve your company's Supply Chain.
Integrate resource planning rules.
Contribute to your company's inventory policy.
Deploy an effective supplier policy.
Apply the rules international transport and logistics.

Training program

Globalize logistics acts from supplier to customer: the Supply Chain

• The scope, challenges and professions of the Supply Chain.
• Logistics and relationships with other functions.
• The Total Cost of Ownership.
• Supply Chain KPIs.

Master the contributions of IS in the Supply Chain

• ERP: principles, contributions and points of vigilance.
• Tools dedicated to the Supply Chain, MRP and DRP for calculating needs.

Establish an inventory policy based on the company’s objectives

• Inventory management methods.
• Safety stock.

Distribution plan, deliver to the customer: from order to delivery

• The distribution network, strategic for the customer.
• The warehouse at the heart of the system

Manage customer relations optimally

• The added value and missions of Customer Service within the Supply Chain.
• Order taking and CRM.

Understand the importance of transportation in logistics

• The different modes of transport, the legislation.
• Incoterms 2020.

Collaborate with suppliers

• Shared Supply Management, Mutualized Supply Management.
• The progress approach with suppliers.

Description

By following the Public Procurement Regulations and Practices training, provided by our training firm, you will discover all the details that will be useful to you to improve your skills on public procurement regulations and practices

Who is this training for ?

Training objectives

Know the changes introduced by the reform of the procurement code
Master the stages of preparation, award and monitoring of contracts
Understand the impact of the regulations on professional practices

Training program

The regulatory framework for public procurement

• The main principles of the decree of March 25
• The presentation of the major modifications
• The evolution for the different types of market

Impacts on preparation

• Definition of needs
• Thresholds
• Formalized procedures:
• – Call for tenders: new obligations and possibilities
• – The negotiated procedure
• – The competitive dialogue
• – The design-production
• – The definition markets
• Framework agreements
• The adapted procedure

Impacts on the implementation of the procedure

• Advertising and competitive bidding
• The particular case of Article 30
• Focus on examples of adapted procedures
• The negotiation possibilities

Examination of offers and choice

• How CAD works
• Verification of the candidate's capacity
• The most economically advantageous offer

Execution of contracts and framework agreements (monitoring)

• Modifications during execution and contractual management of these modifications
• Administrative, financial execution and management of disputes associated with the execution of the market or agreement frame

Description

Who is this training for ?

Training objectives

Understand the fundamental concepts of Artificial Intelligence and their specific application to logistics and the supply chain
Master AI tools and techniques to optimize logistics operations, reduce costs and improve the quality of service
Learn to use data effectively to make informed decisions and predict future trends
Acquire the necessary skills to implement AI solutions in a logistics context, while taking into account security and ethics aspects

Training program

Introduction to Artificial Intelligence (AI) in logistics and supply chain:

• Fundamental concepts of AI
• Applications of AI in logistics and supply chain
• Benefits and challenges of AI in this context

Optimization of logistics operations thanks to AI:

• Route planning and transportation optimization
• Warehouse and inventory management with intelligent systems
• Demand prediction and supply management

Using AI for Data Management:

• Logistics data collection and processing
• Predictive and prescriptive analysis to improve performance
• Using machine learning for decision making

Process automation with AI:

• Robotics and automation of repetitive tasks
• Autonomous supply chain management systems
• Integration of emerging technologies such as IoT and blockchain

Security and ethics in AI applied to logistics:

• Data protection and privacy
• Ethical considerations for using AI in the supply chain
• Managing security risks for autonomous systems