Training program

Before the face-to-face

• A self-diagnosis.

The OHS Manager, the challenges of the function

• Specify your missions. Clarify your role in the organization. Manage the application of general principles of prevention.

The international health and safety standards

• Main requirements and ways to meet them.

The Health and Safety at Work policy

• Help management to define priority areas in terms of prevention, protection and organization.
• Associate pragmatic improvement objectives.

Identification and assessment of OSH risks

• Know the different types of OHS risks (including psycho-social risks and arduousness factors) in the company.
• Evaluate and prioritize these risks.
• Take into account the FOH (Human and Organizational Factors).
• Update your unique document and "bring it to life" and make it a strategic tool.
• Update in situation Practical exercises on the identification, evaluation and prioritization of risks, role play for their presentation A quiz to assess the understanding of newly acquired knowledge.
• Practical application: Before the. part 2, carrying out a self-diagnosis of the SST performance of its site (based on an operational tool given to everyone) to present the most efficient elements.

Understand OHS regulations and responsibilities

• Use the Labor Code and know the fundamental OSH texts. Identify the regulations applicable to your activity.
• Take into account the case law.
• Know the civil responsibilities and criminal, fault, sanctions.
• Receive and transmit a delegation of power.
• Obligations to report work accidents and occupational diseases.

Implementation of OHS regulatory monitoring

• Know the different sources of information to carry out your regulatory monitoring.
• Manage your regulatory monitoring.

Know the OHS actors: their obligations, roles, functions

• The employer, the CSE, the CSSCT.
• The occupational doctor/CARSAT/Labor inspector.

Manage risk prevention and control

• Establish your OHS management program based on risk analysis.
• Establish the training, awareness and communication program to involve everyone.
• Formalize the 'organization defined based on a documentary system compatible with the quality and/or environment system.
• Control operations, processes and their modifications (operational control - part 1).
• Ensure the application of instructions, Promote good practices.
• Take the economic dimension into account
• Scenario Practical exercises for drafting a management plan actions related to the risk assessment carried out in part 1. A role play on the communication plan Searching for texts on a regulatory database to facilitate the appropriation of knowledge.
• Practical application: Before part 3, everyone is invited to bring together in their company: the risk assessment, a prevention plan and the key OHS indicators.

Managing the risks linked to coactivity (operational control - part 2)

• Prevention Plan, Safety Protocol. General Coordination Plan. Special Safety and Health Protection Plan.

Respond to emergency situations

• Define emergency situations and measures to take.

Monitor regulatory controls and measure OHS performance

• Operational and functional controls: evaluate and improve performance.
• Measurements, equipment and metrology.

Define and monitor relevant SST indicators for management and results

• Choose OHS indicators to evaluate the company's OHS performance.
• Build and manage your dashboard.

Improve your health and safety performance

• Analysis of incidents, accidents and non-conformities. Corrective actions and preventive actions to avoid accidents or their recurrence.

Prepare for the internal audit

• Place the audit in a prevention approach. The specificities of the Health-Safety audit to analyze a workstation.

Prepare the management review

• Collect, analyze key data. Help management make the right decisions.

Feedback on health risk management (COVID 19 type)

• Scenario Practical exercises for drafting a prevention plan, concrete accident analysis using the "tree of causes" method. In summary of the cycle: establishment of your prevention plan personal actions according to their professional objectives.

After face-to-face - Implementation in a work situation

• Three
• expert:"Road risks" ; "Psychosocial risks" ; "Addictions". A reinforcement program by email: one challenge per week for help you implement your action plan and after the face-to-face session, an activity personalized to your challenges which will allow you to transpose it into a work situation.

Description

The quality of your products and services depends on those of your suppliers and subcontractors. Once evaluated and selected, they must be regularly monitored and encouraged to engage in a process of permanent improvement. This training gives you the keys to measuring and improving the performance of your subcontractors and suppliers.

Who is this training for ?

Training objectives

Identify good practices for monitoring suppliers and subcontractors.
Beyond simply observing the quality of the services and products provided, establish a dynamic of progress with suppliers.

Training program

The essentials of supplier selection and monitoring

• The list of critical and/or strategic suppliers and subcontractors.
• Key points of the purchasing process: the upstream product and system specifications; the evaluation criteria and selection of suppliers.

Choosing the right monitoring indicators

• The RUSAC method for finding the right indicators.
• Create your dashboard using simple and relevant indicators: reception quality level (deadline, compliance), quality level in production, rating of associated services... evaluate the costs of non-quality due to purchases.
• Consolidate the results with overall performance indicators.

Manage your supplier panel

• Send a regular assessment to your partners.
• Manage your panel: make the right decisions based on the results.
• Transform your suppliers to AQF (Supplier Quality Assurance) ).

React in the event of quality deviation Make a clear request for corrective action and follow it.

• Obtain a progress plan.
• Trigger audits if necessary.
• Manage crises.
• Help your subcontractors progress .

Remote activities

• Three videos "How to choose the right suppliers?" ; "How to establish a constructive customer-supplier relationship?" ; "Obtain a progress plan from your suppliers".

Description

This training allows you to understand the concepts, definitions and context of the ISO 20000 standard. You will acquire fundamental knowledge of the Service Management System and you will pass the ISO 20000 Foundation certification exam.

Who is this training for ?

Training objectives

Understand what a service management system is
Define the different processes of the service management system
Understand the organization certification process
Prepare for the APMG ISO 20000 Foundation exam

Training program

Introduction to the fundamentals of the ISO 20000 standard

• Service definitions, Service Management and Service Management System.
• History of the ISO 20000 standard for IT Service Management.
• The content of ISO 20000 .
• Link and differences from
• Continuous improvement and PDCA.
• The different levels of ISO 20000 certification.
• Collective reflection.

General requirements of a Service Management System

• Management responsibilities.
• Process governance.
• Document management.
• Resource management.
• The PDCA integrated into the Service Management System.

The scope of applicability of the ISO 20000 standard

• Presentation of the ISO 20000 part 3 standard linked to the scope of application.
• Define the scope of applicability.
• Good practices.
• How to take suppliers into account within the scope of applicability of ISO 20000?.

Certification of organizations

• Why get ISO 20000 certified? Complementarity with ISO 9001.
• The certification audit.
• Types and principles of audit.
• The certification process of organizations.

Description

In this course, you will discover the context, content, requirements, objectives and application of ISO/IEC 20000-1. This course also covers the scope and application of Parts 1, 2, 3 and 5 of the standard, and shows how they can be used during the certification audit.

Who is this training for ?

Training objectives

Training program

Introduction and discovery of ISO / IEC 20000

• The principles and basic elements of the ISO /IEC 20000 standard.
• The concepts: service, process, quality...
• Principles of the IT Service Management.
• IT service management.
• Business / IT alignment.
• The ISO /IEC 20000 standard and quality .
• Implementation risks.
• Relations with other standards/standards (COBIT®, ISO 9000, etc.).
• The ISO /IEC 20000 APMG certification scheme.
• Collective reflection.
• Collective discussion to understand what a Service Management strategy represents.

ISO / IEC 20000, scope and use

• Structure of ISO / IEC 20000 part - 1.
• The objectives and application of ISO / IEC 20000 - 1.
• Scope and structure of ISO / IEC 20000 part - 2.
• Main differences between ISO / IEC 20000 part - 1 and ISO / IEC 20000 part - 2.
• Scope and structure of ISO / IEC 20000 part - 3.
• Scope and structure of ISO / IEC 20000 part - 5.
• Requirements for a pre-audit, a certification audit and periodic control audits.
• Practical work: How to resolve the issues of defining the scope of application and eligibility for the certification of the service provider.

ISO/IEC 20000, implementation

• Eligibility.
• The scope of the standard.
• The obligation to cover all processes.
• Integration with another quality management system.
• Exercise: Analysis of the eligibility of an organization.

ISO/IEC20000 process audit

• Roles and responsibilities.
• Non-conformities.
• Observations.
• After certification.
• Collective reflection.
• Conduct the audit of ISO /IEC20000 processes.

Revision, exam preparation and certification

• Revision session and completion of a mock exam.
• Correction of the mock exam.
• Preparing for the exam.
• Practical work.
• Certification exam.

Description

This course is designed for IT and business professionals who wish to pass the CGEIT exam. The program covers the five key areas covered in the exam: corporate IT governance framework, strategic management, service delivery, risk optimization, resource optimization.

Who is this training for ?

Training objectives

Apply best practices in IS governance in an organization
Understand the tools and concepts of strategic management in IS governance
Use good practices as levers to master the value of IS for the organization
Use risk management and methods for optimizing IS governance
Optimize resources to ensure that they will be used as essential support for IS governance

Training program

Introduction au Certified in the Governance of Enterprise IT

• General presentation of the CGEIT.
• Presentation of the exam model and certification.

Understand the context and associated repositories

• COBIT, ITIL, ISO20000, ISO38500, ISO31000.
• SWOT, BCG Matrix, Balanced Scorecard.
• Val IT, maturity models.
• RISK IT, COSO ERM.
• Business continuity and disaster recovery.
• Exercise: IS governance frameworks.

Domain 1: IS governance framework

• IS governance in business.
• Governance practices, standards and benchmarks.
• Enterprise architecture: components and principles.
• Continuous improvement processes and techniques.
• Exercise: IS governance and associated standards.

Domain 2: strategic management

• Corporate strategic plan.
• Impacts of business changes - IS.
• Barriers to strategic alignment.
• Policies and procedures necessary to support alignment.
• Strategic planning process.
• Scope, objectives and benefits of investment programs.
• Exercise: Management strategic.

Domain 3: benefit of risk optimization

• Investment management.
• Portfolio management.
• Process and service measurement.
• Planning, development, transition and support of services.
• Continuous improvement of services.
• Performance and results.
• Evaluation of investments.
• Cost optimization.
• Exercise: Benefits of risk optimization.

Domain 4: Risk Optimization

• Risks at different levels of the company.
• Standards and benchmarks.
• Risk management & business resilience.
• Appetite for risk & risk tolerance.
• Key risk indicators (KRI).
• IS risk mitigation.
• Exercise: Risk optimization.

Domain 5: resource optimization

• Human, application, informational and infrastructure resources.
• Outsourcing and Offshoring.
• OLA and SLA.
• Performance evaluation.
• Service level management.

Preparing for the exam

• Best practices for passing the exam.
• Exam simulation.

Description

This training will allow you to consolidate your knowledge of the Lean Six Sigma method. You acquire the necessary knowledge to lead an improvement project independently within your company. You will also be prepared to pass the IASSC Lean Six Sigma Green Belt certification.

Who is this training for ?

Training objectives

Analyze the data collected, extract relevant variables and manipulate hypothesis tests.
Design simple experimental plans to collect data.
Master process modeling and detect correlations between variables.
Pass the Lean Six Sigma Green Belt certification.

Training program

Introduction and reminders

• The objectives of the Green Belt. The certification process.
• Reminders of the DMAIC approach. The fundamentals of Six Sigma.
• Reminders of the Lean principles. The different types of waste.
• Reminders of the

La phase "Analyze" - Analyser

• Variation models: multi-variance analysis and graph, application cases, interpretation of analysis data.
• Statistical inference: central limit theorem, standard error...
• Introduction to hypothesis testing: objectives, concept of central tendency, types of hypothesis testing...
• Hypothesis testing with normal data: sample sizes, hypothesis testing 'varied hypotheses on means, analysis...
• Hypothesis testing with non-normal data: equal variance data, medians, proportion tests, contingency.

The “Improve” phase – Improve

• Process modeling by regression.
• Advanced process modeling.
• Linear and non-linear regression.
• Multiple linear regression (MLR ).
• Introduction to the design of experiment.
• Describe the differences between the physical model and a design of experiment (DOE: Design Of Experiment).
• Explain an OFAT experiment and its weaknesses.

The “Control” phase – Control

• Reminders: Lean control and tools, 5S, Kanban, Poke-Yoke...
• Reminders: Six Sigma control plan, cost-benefit analysis...
• Advanced experimentation: using the results of a DOE to determine the degree of process improvement.
• Capacity analysis: process capacity, selection of analysis method, interpretation...
• Fault control: prevention methods, tools and techniques...
• Presentation of SPC: Statistical Process Control.
• Describe the elements of an SPC graph and the objectives of the SPC graph.
• Describe the 9 steps of the methodology for implementing a control chart.

Preparing for and taking the certification exam

• Case study implementing the phases of the DMAIC.
• General revisions.
• Taking the exam: 100 questions, 3 hours.

Description

Who is this training for ?

Training objectives

Training program

Introduction au Lean

• Presentation of Lean.
• The history of Lean.
• Understanding the mindset of Lean Management.
• Lean and continuous improvement approaches.
• The key elements of Lean.
• The notion of waste, variability and inflexibility.
• process model.
• The five dimensions of Lean IT.
• Collective reflection.
• Participants' reflection on what added value represents for them.

The customer

• Principle of added value for the customer.
• Voice of the customer: CRM tools, Kano diagram tool.
• Value-added work and non-value-added work .
• Critical elements of quality.
• Information systems value streams.
• Costs of poor quality.
• Exchanges: Arriving at a definition of added value.

The process

• What is performance?
• Key performance indicators.
• The effectiveness of the operational process.
• Skills and the knowledge matrix.
• Exercise: Determining performance indicators.

The organization

• The client's organizational structure.
• Customer orientation.
• The performance dialogue.
• Visible management.

Problem solving, behavior and attitude

• Structured problem solving.
• DMAIC and problem solving.
• The Kaizen approach.
• Implementation of Kaizen projects.
• Lean Leadership & Behavior.
• Organizational change.
• The story of change.
• Exercise: Implementation of a problem solving method.

Revision, exam preparation and certification

• Revision.
• Carrying out a mock exam and correction.
• Preparing for the exam.
• Practical work:r nCertification exam.

Description

This course is designed for professionals who want to pass the CRISC exam. The program covers the five key areas covered in the exam: risk identification, analysis and assessment, risk responses, risk monitoring, IS controls, IS controls life cycle.

Who is this training for ?

Training objectives

Master the risk management approach according to CRISC
Apply the best response strategies to the risks weighing on the information system
Use the best risk monitoring practices
Define information system controls
Use the best practices to monitor and maintain these controls

Training program

Introduction au Certified in Risk and Information Systems Control

• General presentation of CRISC.
• Presentation of the exam model and the certification process.

Domain 1: identification, analysis and assessment of risk

• Risk management standards: ISO 31000, ISO 27005...
• Risk management standards: RISK IT, COSO ERM, COBIT...
• Components, principles and concepts of enterprise risk management.
• Risks at different levels of the enterprise.
• Risk identification methods.
• Risk analysis and assessment methods.
• Quantitative and qualitative risk analyses.

Domain 2: responses to risk

• Risk treatment methods.
• Risk mitigation and information system control.
• Risk reduction.
• Transfer of risk.
• Acceptance of residual risks.
• Risk treatment plans.

Domain 3: Risk monitoring

• Risk treatment life cycle.
• Monitoring treated risks.
• Monitoring residual risks.
• Performance evaluation of the risk management and risk reporting.
• Key risk indicators (KRI).
• Risk management & business resilience.

Domain 4: Information system controls

• Definition of IS controls.
• Implementation of IS controls.
• Measurement of processes and services related to IS controls.

Domain 5: life cycle of IS controls

• Strategic planning for life cycle management of IS controls.
• Scope, objectives and benefits of life cycle management programs for IS controls.
• Continuous monitoring of IS controls.
• Maintenance of IS controls.
• Continuous improvement of risk management and IS controls.
• Reporting periodic review of the effectiveness of IS controls.

Preparing for the exam

• Discussions and exchanges.
• Good practices for passing the exam.
• Exam simulation and collective correction.
• Mock exam .

Description

M_o_R® practices address the risks facing an organization at the strategic, program, project and operational levels. This internship will allow you to consolidate your knowledge of this framework and also prepare you for the M_o_R Practitioner level certification from APMG.

Who is this training for ?

Training objectives

Define the key principles of effective risk management
Apply the main components of the M_o_R® risk management process
Know how to manage risks at the strategic level, at the program and project level, and at the operational level
Identify techniques useful in the different stages of the risk management process

Training program

Introduction to M_o_R® Practitioner

• Reminders of M_o_R® objectives.
• Specific objectives of M_o_R Practitioner.
• The M_o_R® Practitioner certification exam.
• Preparation tips.
• Presentation of the official M_o_R® manual.
• The M_o_R® approach to risk management.
• Identify the benefits provided by M_o_R ®.
• Exchanges Exchanges on the practice of risk management in different organizational contexts.
• Use of the M_o_R® framework and its contributions.

The princes of M_o_R®

• Details of the eight principles of M_o_R®.
• The benefits associated with the application of these principles.
• The mechanisms that support these principles: KPI, EWI, tolerance threshold, stakeholders, maturity model.
• The adaptation of the principles to the practice of risk management in a specific organizational context.
• The role of communication and stakeholders in a risk management process according to M_o_R®.

The M_o_R® approach, the content of the reference documents

• The risk management policy.
• The process guide.
• The risk management strategy.
• The risk register and the problem register.
• The risk management improvement plan.
• The communication plan.
• The risk response plan.
• Organizational factors to consider when creating M_o_R® reference documents.

The prospects of M_o_R®

• The integrated approach to risk management through perspectives (strategic, program, project, operation).
• The performance of the process of measuring the added value of risk management .
• Adapt the M_o_R® model to the specificities of the organization for the four perspectives.
• Identify the appropriate actions, techniques, roles and responsibilities for the implementation of the M_o_R® model .
• Useful techniques: Delphi, hypothesis analysis, constraint analysis.

Description

Understanding the specificities of the new generations (Y) is becoming essential for any manager. Beyond this understanding, this training will allow you to find the appropriate posture for successful collaboration.

Who is this training for ?

Training objectives

Understand the expectations and motivations of Generation Y at work
Build relationships based on common values
Adopt a managerial posture adapted to Generation Y
Strengthen the cohesion of an intergenerational team

Training program

Understanding the “Y”s

• Awareness of transgenerational differences.
• Understand the "Y" in relation to work and the company, their values.
• Integrate relational modes of the Y, their relationship to hierarchy, to authority.
• Understand the real motivations of the new generation regarding the company.
• Exercise: Discussion-debate : my role as manager facing the "Y".

Communicate effectively and find the right posture when facing the “Y”

• Find an appropriate posture taking into account the expectations of "Y".
• Search for source information for effective communication.
• Understand limiting representations .
• Know how to question oneself in the relationship with others, be open.
• Use the difference to strengthen the relationship.
• Exercise: rnAdapt your mode of communication to the situation and the interlocutor.

Find a suitable management method, create cohesion

• Dare new ways of managing.
• Know the motivational levers.
• Do not fight against difference, but build with it.
• Learn to co-build with the new generation.
• Know how to manage the tensions linked to differences.
• Allow the team to integrate new elements.
• Know use the strengths and skills of "Y".
• Find team cohesion that takes differences into account.
• Exercise: Invent new managerial methods.
• Role games: put yourself in the place of "Y" to better understand their reactions and behavior towards the manager.

Analyze your own managerial practices

• Understand what manager I am.
• Enrich your practices with the contribution of training while respecting your style.
• Know how to reconcile your own challenges, those of
• Exercise: rnAnalysis of managerial practices based on real-life experiences.

Description

This training will allow you to better understand Generation Z, their values, their needs, their expectations to better motivate them. She will show you how to apply appropriate management methods to them.

Who is this training for ?

Training objectives

Understand the ways Generation Z operates at work
Choose a flexible and personalized mode of communication
Successfully integrate Generation Z into a team
Act on motivation levers adapted to “Z”Manage delicate situations

Training program

Understanding Generation Z in Business

• Analyze behavior: sociological and cognitive approach.
• Take a new look at the Z.
• Understand the relational mode of the Z and their relationship to the hierarchy.
• Comparative study of Z with other generations.
• Collective reflection Exchanges on the characteristic traits of generation Z.

Communicate effectively with Z

• Know how to create real contact with the Z.
• Develop a circular, flexible and adaptable mode of communication.
• Make your communication with the Z a strategic asset .
• Make difference an effective lever.
• Dare to invent new modes of communication.
• Role play Develop a mode of interaction effective with the Z.
• Collective debriefing.

Integrate the Zs into the teams

• Investing in the complementarity of actors.
• Dare to bet on the advantage of the Z in the company of tomorrow.
• Know how to manage transgenerational conflicts, create partnerships.
• Play the adapted integration card.
• Practical work Case study: from a given scenario, identify innovative solutions for integrating Generation Z.
• Role play: effectively manage transgenerational conflicts.
• Collective debriefing.

Understand how to motivate Z

• Understand the real sources of motivation and integrate them.
• Make the link between weak and strong signals and motivation levers.
• Reconcile the motivation of Z and the needs of the company.
• Collective reflection Theoretical contribution followed by reflection on the links between personal motivation and the needs of the organization.

Managing Generation Z on a daily basis

• Manage new behaviors effectively.
• Know how to use appropriate management methods.
• Know how to take responsibility and reframe the Zs without creating blockages.
• Effectively manage tense situations with Z.
• Practical work rnWorkshops on real cases contributed by the trainees.
• Sharing experiences.

Description

This course will show you how to develop an effective CSR communication strategy. After discovering the challenges of this type of communication, you will see how to avoid the main pitfalls and implement the appropriate approach and tools.

Who is this training for ?

Training objectives

Identify your role and its limits in a CSR approach
Define the objectives of CSR communication
Choose the focus of your CSR communication
Select the media for your communication

Training program

Understand the context of CSR and sustainable development (SD)

• Definition and principles of SD, CSR and responsible communication.
• Environmental awareness.
• The influence of NGOs.
• What are the consequences of this changing society for the company? Why communicate on its CSR? Example International benchmark.

Develop a responsible organizational approach

• What role for the communications department in a CSR approach?rnKnow the regulations and standards (ISO 26000, ISO 14001, ISO 20121).
• Responsibility for the message, support and dissemination.
• Focus: how to avoid Greenwashing?rnThe method of 3 prerequisites and 3 stages: message, support and control.
• The governance of organization for a responsible communication strategy.
• Evaluation and control.
• Exercise: rnLabels, product labels and claims.
• How to identify yourself? What perception do you have of your company's CSR? What impact in terms of communication?

Define the objectives of your CSR communication

• What are the goals to achieve? Conduct an analysis and define them.
• Identify your stakeholders.
• Build your positioning.
• Choose coherent lines of communication.
• More information, less dreams.
• Collective reflection Examples and discussions on good and bad practices.

Define what to communicate and on what media

• Mobilize internally on the CSR approach.
• Highlight the company's commitment to stakeholders, product and service offerings.
• CSR content strategies On and Offline, the opportunity of Web 2.
• 0.
• Know the different elements of the CSR report.
• The public relations: what angle of attack for which media? What distribution? The case of advertising on CSR and sustainable development.
• Recommendations for eco-socio-responsible media.
• Life cycle analysis tools.
• How to select your partners and subcontractors for a lasting relationship? Case study Case study based on the examples of the participants and the communication actions resulting from the activity.

Description

Course focused on the management and communication in transversal management of the different typologies of Quality processes, in relation to the ISO 9001 standard. Study of their environments and interactions, development of methods of creation, monitoring and optimization, priority management.

Who is this training for ?

Training objectives

Understand the concept of the process approach in the organization of the company
Know how to identify and describe processes
Manage company processes using relevant indicators
Understand transversal management (management pilot process)
Be able to optimize processes by creating value

Training program

Understanding the process approach

• Share an understanding of organizations and management methods.
• Understand the concept of the process approach, decompartmentalization of the business.
• Identify the typologies of processes and represent their mapping.
• Model the interrelationships and develop the internal customer/supplier relationship.
• Practical workrnIn subgroups: Develop the process mapping of 'a typical company and identify the interrelationships.'}

Create processes

• Define a process and delimit its scope.
• Determine the flows and analyze the interrelations.
• Identify and represent the activities of the process: flowchart, identity card .
• Apply the principle of functional analysis to structure and describe the process.
• Define the roles and responsibilities of stakeholders: RACI method.
• Give yourself measuring points to manage calmly.
• Practical work In sub-groups: Formalize a typical company process, define the interactions and fill in the RACI.

Managing by process (transversal management)

• Understand the fundamentals of management and identify manager styles.
• Identify the differences between hierarchical and transversal management.
• Share and define the role of management pilot process, mission, responsibility, authority, interpersonal skills.
• Determine the key actions for successful management: conduct process reviews, build a maturity grid.
• Practical work rnIn subgroups: share situations experienced in the company.

Optimize processes

• Anchor the problem-solving method in the functioning of the process (PDCA method).
• Structure an action plan to monitor progress and evaluate effectiveness.
• Integrate opportunity and risk management into processes (SWOT matrix).
• Determine the criticality of the process to better anticipate.
• Create the conditions to innovate and improve performance.
• Practical work In a subgroup: identify the opportunities and risks of a process.

Description

This course will allow you to become aware of the concepts and good practices for implementing a Quality Management System as specified in ISO 9001:2015 as well as in ISO 9004:2009 and pass the Foundation certification.

Who is this training for ?

Training objectives

Understand the challenges of a Quality Management System

Interpret the ISO 9001 standard Know the essential aspects of implementation

Prepare for the ISO 9001 Foundation certification exam

Training program

Introduction to ISO 9001 Quality Management System concepts

• Introduction to the ISO 9001 family of standards.
• Introduction to management systems and the process approach.
• Understanding the fundamental principles of quality management .
• Know the general requirements: presentation of clauses 4 to 8 of ISO 9001.
• Management responsibility: presentation of chapter 5.
• Resource management: presentation of chapter 6Production of the product: presentation of chapter 7.
• Measuring analysis and continuous improvement: presentation of chapter 8.

Implement requirements consistent with ISO 9001:2015

• Selection of the approach and methodology implemented within the ISO 9001 framework.
• Identification and analysis of customer needs and requirements.
• Implementation work of document management.
• Follow the process of resource management, product production and purchasing.
• Control and monitor a Quality Management System.
• Measure customer satisfaction.
• Conduct an internal ISO 9001 audit and carry out the management review of the Quality Management System.
• Implementation of a continuous improvement program.
• Preparation for the ISO 9001 certification audit and plan for registration with a certification body.

Examen Certified ISO 9001 Foundation

• Domain 1: Fundamental principles and concepts of quality.
• Domain 2: Quality Management System (QMS).

Description

This intensive course will provide you with the expertise necessary to assist an organization in the implementation and management of a Quality Management System (QMS) as specified in ISO 9001:2015. At the end, you will be able to take the Lead Implementer certification exam. 

Who is this training for ?

Training objectives

• This training program aims to provide participants with an in-depth understanding of ISO 9001 and its relationship to other standards and regulatory frameworks
  Participants will learn to master the concepts, approaches, methods and techniques necessary to effectively implement and manage a QMS
  
• Participants will also gain the ability to interpret the requirements of ISO 9001 in the specific context of the organization
  They will be able to support an organization in planning, implementing, managing, monitoring and updating the QMS
  
• Finally, participants will gain the expertise necessary to advise an organization on the implementation of best practices relating to the Quality Management System
  They will be able to guide the organization in implementing effective processes and ensuring that the requirements of ISO 9001 are met
  
• At the end of the training, participants will be ready to apply their knowledge to help an organization achieve excellence in quality and process management
  

Training program

Introduction to the concept of ISO 9001 Quality Management System

• This introductory program aims to provide an in-depth understanding of management systems, the process approach and the fundamental principles of quality. It also introduces the ISO 9000 standards and the requirements of ISO 9001 The practical work includes the analysis of the reasons for implementing the standard, the exploration of quality tools, the application of ISO management principles to quality and the interpretation of the clauses.

Start of an ISO 9001 Quality Management System project.

• The selection of the approach and methodology is implemented.
• The identification and analysis of customer needs and requirements are necessary.
• It is essential to write a feasibility study and a project plan for a QMS.
• The implementation of document management is crucial.
• Writing a QMS must be carried out carefully.
• Practical work includes establishing specific objectives, preparing a QMS project, defining a scope and writing a quality policy.

Implement an ISO 9001 QMS

• Development of a training, awareness and communication program on quality.
• Resource management process.
• Product production process and purchasing.
• Operational management of a QMS.
• Practical work: Training and awareness plan, problem solving, process improvement, management operations 'a QMS.

Controlling, monitoring, measuring and improving are necessary actions for a QMS.

• Control and monitoring are essential for managing a QMS.
• Measuring customer satisfaction is a key indicator for evaluating the effectiveness of the system.
• The ISO 9001 internal audit makes it possible to verify the conformity of the QMS with the requirements of the standard.
• The management review is a crucial step in evaluating the performance of the QMS.
• Implementing a continuous improvement program is a proactive approach to improving quality.
• Preparing for the certification audit is necessary to obtain ISO 9001 certification.
• A plan for registration with a certification body must be established to begin the certification process.
• Practical work includes the use of quality control tools, measuring customer satisfaction, carrying out internal audits and developing corrective action plans.

Certification exam

• Domain 1: Fundamental principles and concepts of quality.
• Domain 2: Quality code of practice.
• Domain 3: Planning an ISO 9001 QMS .
• Domain 4: Implement an ISO 9001 QMS.
• Domain 5: Performance evaluation, monitoring and measurement.
• Domain 6: Continuous improvement of an ISO 9001 QMS.
• Domain 7: Preparation for the certification audit.
• Practical work: 3-hour exam.

Description

This training will allow you to understand the ISO 9001, ISO 14001 and OHSAS 18001 standards. You will model the approach to building an integrated QSE system and will be able to lead a QSE project within your company.

Who is this training for ?

Training objectives

Define and understand the principles and issues of an integrated QSE system
Identify the main quality standards and their specificities
Model and frame the approach to building an integrated QSE system
Deploy and manage the integrated QSE system in your organization

Training program

Foundations and purposes of an integrated QSE system

• Definition of an integrated QSE system.
• Understand the purpose and challenges of such a system for the company.
• Identify the key players, their level of involvement and their role.
• Understand the current state of the organization in place.
• Collective reflection Exchanges with participants on the situation in their company .

Distinguish the three integrated repositories

• Understand the elements common to QSE standards (ISO 9001, ISO 14001, OHSAS 18001).
• Know the specificities of ISO 14001.
• Know the specificities of OHSAS 18001.
• Practical work In subgroups, identification and synthesis of requirements on the three standards, restitution and consolidation.

Build the QSE system structure

• Carry out the initial diagnosis necessary for building the QSE system.
• Map the processes within the framework of the QSE approach.
• Define the documentary structure of the 'company.
• Determine a sustainable organization of the QSE management system.
• Select the documents to create and those to modify.
• Plan the updating steps level to achieve the objectives of the QSE project.
• Constitute, structure and write a pragmatic QSE manual.
• Practical work In subgroups, description of the system, planning and communication , restitution and consolidation of the concept.

Managing your new integrated system

• Draft the QSE Management System steering dashboard.
• Structure an action plan.
• Monitor and evaluate its effectiveness.
• Determine the communication adapted to the deployment of the system.
• Evaluate the effectiveness of the QSE management system, conduct process reviews.
• Practical work Below groups, creation of the dashboard, role plays, animation of the QSE management review, restitution and consolidation of the concept.

Description

Communication is a management lever that impacts the quality of life at work, the prevention of psychosocial risks and collective performance. This training will allow you to master the main techniques for effectively conveying your messages and managing conflicts.

Who is this training for ?

Training objectives

Develop effective communication adapted to your management context
Acquire skills and tools useful for good managerial communication
Master the emotional dimension of communication
Know how to communicate in your daily life as a manager and in difficult situations

Training program

Develop your posture as a “communicating manager”

• Identify your preferred mode of communication.
• Identify your listening style according to Porter's study.
• Increase your potential and identify your areas of progress.
• Measure the impact of managerial communication on work efficiency.
• Identify good managerial communication practices.
• Practical work Self-diagnosis on his preferred mode of communication.
• Case study of interpersonal communication.

Optimize communication with colleagues

• Identify the communicator typologies of your employees.
• Discern the needs of your employees: the MASLOW pyramid.
• Appropriate the principles of non-public communication violent (C.
• N.
• V).
• Practice active listening techniques to communicate well.
• Take into account takes into account non-verbal communication.
• Practical work Behavioral scenarios on active listening and non-violent communication techniques.
• Video: analyzing the semiology of communication non-verbal.

Master the emotional dimension of managerial communication

• Define the role of emotion in managerial communication.
• Analyze our emotional reactions and those of our employees: main strengths and obstacles.
• Understand the messages delivered by emotions to create connections and communicate better.
• Practice managing emotions on a daily basis.
• Practical work Case study on emotions and their manifestations at work .
• Exercise: anchoring.
• Role playing: deciphering emotions and identifying associated behaviors.

Knowing how to communicate in your daily life as a manager

• Communicate in difficult situations with tool D.
• E.
• S.
• C.
• Know how to say no.
• Practice the reframing interview and feedback techniques.
• Know how to break bad news to a colleague or their group.
• Write your individual action plan: set objectives and desired results.
• Scenarios Scenarios filmed based on real-life professional scenarios.
• Debriefing in a group on the behaviors implemented.

Description

The HACCP system is a method of controlling food safety. This training will allow you to meet the requirements of the law and to implement this method of defining, evaluating and controlling the dangers that threaten the health and safety of food.

Who is this training for ?

Training objectives

Understand and master the rules of food hygiene
Understand the importance of the HACCP method and put it into practice
Build a HACCP plan in its 12 steps
Analyze the risks and implement the necessary measures to mitigate food risks

Training program

Understand the legislation governing the HACCP method

• First definitions: bacteriology and the main rules of food hygiene.
• The "hygiene package" and other European regulations.
• The principle of
• The responsibility of the actors.
• The new health inspection provisions.
• The documents to be produced during an inspection.
• Collective reflectionrnPractical illustrations on the interpretation of texts.

Know and control dietary risk factors

• The five main sources of contamination.
• The multiplication factors of micro-organisms.
• Responsible behavior: clothing, personal hygiene, state of health, hands, PPE.
• Obligations relating to the environment and its maintenance: premises, circuits and equipment.
• Compliance and maintenance of equipment (equipment manufacturing and distribution).
• Methods: rational organization of work, respect for the hot and cold chain.
• Raw materials: storage temperatures, management used oils.
• Collective reflection Individual and collective reflections on hygiene rules and responsible behavior.

Understand and apply the HACCP method

• Developing and verifying manufacturing diagrams.
• Identify and classify critical points.
• Establish limits and thresholds.
• Create documents allowing readings and recording.
• HACCP evaluation.
• Scenario Implementation based on a situation provided by the trainer.
• Linking with the participants' practice.

Implement the HACCP method

• Developing and verifying manufacturing diagrams.
• Identify and classify critical points.
• Establish limits and thresholds.
• Create documents allowing readings and recording.
• HACCP evaluation.
• Scenario Implementation based on a situation provided by the trainer.
• Linking with the participants' practice.

Description

This training will allow you to prepare effectively for obtaining V2014 health establishment certification. You will discover the new features and learn to respect the requirements, particularly in terms of operational expectations and production elements expected by the surveyors.

Who is this training for ?

Training objectives

Know and understand the level of requirements of V2014
Identify the developments to be integrated into the quality approach of establishments
Understand and take into account the new expectations of the HAS

Training program

Understand the specificities of the V2014 certification process

• Introduction: history, issues and societal aspects of the certification process.
• Certifications: from V1 to V4.
• The new principles and issues of HAS certification version 2014.
• The principles of the continuous improvement cycle: plan, implement, evaluate and improve.
• The integration of quality into daily tasks and routines of the teams.
• Risk management in V2014: the different risk profiles.
• The results for the establishments.
• Collective reflectionr nEthical reflection around the concept of

Find out what's new in the certification of health establishments

• Required Priority Practices (PEP).
• Evaluation of Professional Practices (EPP): EPP and V2014, the practical implementation of the EPP in hospitals.
• Clinical practice indicators: mapping, framing.
• Implementation of the "Patient-Tracers" methodology.
• Implementation of "Crex Ressources Management".
• Risk management methods and tools.
• Practical work Exercise: role-playing allowing you to master the different approaches and their associated tools, for EPP.
• Analysis of the root causes of adverse events.

Develop the roadmap to prepare for your establishment

• The V2014 retro planning.
• The quality communication plan.
• Self-assessment: the method of filling out the grids, the particular case of references in link with the EPP.
• The production elements expected in accordance with the methodological and calendar aspects.
• Practical work Application of the tools covered.

Welcome the experts

• Preparing employees and bodies for the visit.
• The requirements of visiting experts: the key points to master and the errors/pitfalls to avoid.
• The course of the visit: from the opening meeting to the restitution.
• The conclusions of the visit.
• Exercise: Creation of a summary sheet covering the points keys to training.

Description

This training will allow you to understand and know the importance of hygiene in your professional practice. Beyond hand or clothing hygiene, you will discover other specific procedures essential to prevent infections and contamination.

Who is this training for ?

Training objectives

Master the regulations and organizational bases relating to hospital hygiene
Know the infectious risks linked to care
Adopt the essential rules to prevent infections
Apply good practices around linen care
Understand the recommendations in food hygiene matters

Training program

Understanding the fight against hospital infection

• Individual representations linked to the theme.
• Institutional aspects of hygiene: C.
• L.
• I.
• N.
• and C.
• H.
• S.
• C.
• T.
• Healthcare-related infections: nosocomial infections.
• General means: disinfection, sterilization.
• Specific means: l asepsis, antiseptics.
• Technical means: microbiological controls, high-risk services.
• Practical work Collection of knowledge and practices of participants.
• Creation of a summary sheet covering the key points of the fight against hospital infection.

Apply the recommendations regarding laundry care

• Linen and the choice of textiles.
• Quantification of the barrier effect of textiles.
• Recommendations for appropriate clothing in a hospital environment.
• The various checks carried out in the laundry.
• Clean linen: a mission impossible?r nScenariornPresentation of good practices and comparison with the usual practice of the participants.

Develop the mission of maintaining the living environment

• The three aspects of hygiene of the premises.
• Daily and periodic maintenance of the room.
• Maintenance of the sanitary facilities.
• Fire safety and knowledge of patient evacuation circuits.
• Scenario Presentation of good practices and comparison with the participants' usual practice.

Understand the recommendations around food hygiene

• Basic concepts: bacteriology, food hygiene rules, the HACCP method.
• The food circuit and meal distribution.
• Dishes : cleaning and disinfection.
• Maintenance and cleaning of the office.
• The waste circuit.
• Collective reflection Presentation of the educational sheet relating to HACCP standards.
• Understand the content of the texts and transpose it into your daily life.

Description

By completing the ISO 13485 Lead Auditor training, you will develop the skills required to conduct Medical Device Quality Management Systems (QDMS) audits using the most commonly used audit principles, procedures and techniques. used.

This training will allow you to master the planning and carrying out of internal and external audits, in accordance with the ISO 19011 standard and the ISO/IEC 17021-1 certification process. Emphasis will be placed on practical exercises to enable you to master audit techniques and manage an audit program, an audit team, client communication and conflict resolution.

Once you have acquired the skills necessary to perform these audits, you can take the exam and apply to obtain the title of "PECB Certified ISO 13485 Lead Auditor". This certificate is proof that you have acquired the skills necessary to audit organizations according to best auditing practices.

Who is this training for ?

Training objectives

• The training will allow you to understand the operation of a quality management system for medical devices compliant with the ISO 13485 standard
  
• Participants will be able to explain the correlation between ISO 13485 and other standards and regulatory frameworks
  
• The training will allow you to understand the role of an auditor and to know how to plan, direct and monitor a management system audit in accordance with the ISO 19011 standard
  
• Participants will be able to lead an audit and an audit team, as well as interpret the requirements of ISO 13485 in the context of a SMQDM audit
  
• Through this training, participants will acquire the skills necessary to plan an audit, lead an audit, write reports and follow up on an audit in accordance with the ISO 19011 standard
  

Training program

programme

• Day 1: The training program includes a presentation of the Medical Device Quality Management System and the ISO 13485 standard.
• Day 2: Participants will learn the fundamental principles of the audit as well as the stages of preparation and implementation of the audit.
• Day 3: will be devoted to on-site audit activities.
• Day 4: Participants will be introduced at the end of the audit.
• Day 5: the last day of training will be dedicated to the certification exam.

Description

To ensure precise and reliable results in your testing and calibration laboratory, it is crucial to follow a quality management process compliant with the ISO 17025 standard. This international standard defines the criteria for competence and recognition of the ability of laboratories to perform tests, calibrations, and sampling.

The ISO 17025 Lead Implementer training will enable you to understand all the technical requirements necessary for establishing a Laboratory Management System (LMS), both in the general organization of the laboratory and in the testing and calibration methods. This will help you implement a robust quality system for your laboratory.

Who is this training for ?

Training objectives

Implementing a process for the recognition of testing competencies in your laboratory offers several advantages

Firstly, it demonstrates your expertise and professionalism to your clients, which can serve as a marketing advantage for your business

Additionally, the recognition of testing competencies can act as a benchmark for your laboratory's performance, allowing you to identify areas for improvement and maintain a high level of quality

Finally, this international recognition can enhance the credibility of your laboratory and enable you to work with partners abroad

Training program

Day 1: Discovery of the fundamental concepts of the Laboratory Management System (MLS) as defined by the ISO/IEC 17025 standard.

• Introduction to the management system and the process approach, presentation of the ISO 17025 standard and the regulatory framework, as well as the fundamental principles of Laboratories and their accreditation.

Day 2: Planning the implementation of an ISO/IEC 17025 compliant SML.

• Defining the scope of an SML, management requirements and technical requirements.

Day 3: Implementation of an ISMS compliant with the ISO/IEC 17025 standard.

• Understand the implementation of the document management framework, design measures and drafting procedures, implement measures, develop a quality training, awareness and communication program and manage operations of an SML.

Day 4: Control, monitoring and measurement of an SML and certification audit in accordance with the ISO/IEC 17025 standard.

• Understand SML control and monitoring, develop metrics, performance indicators and dashboards, perform SML internal audit, implement a continuous improvement program and prepare for an ISO 17025 certification audit.

Day 5: ISO 17025 Lead Implementer certification exam.

Description

The ISO 45001 standard is the first international standard relating to occupational health and safety management systems which replaces the OHSAS 18001 standard. The ISO 45001 Foundation training will allow you to understand the fundamental elements to implement and manage an Occupational Health and Safety Management System (OHSMS) in accordance with the ISO 45001 standard. During this training, you will learn the different modules of an Occupational Health and Safety Management System (OHSMS), including the OHSMS policy, procedures, performance measurement, management commitment, internal audit, management review and continuous improvement. After completing the training, you can take the exam and apply for the “PECB Certified ISO 45001 Foundation” title. The PECB Foundation certification certifies that you have understood the fundamental methods, requirements, framework and management approach.

Who is this training for ?

Training objectives

Understand the elements and operation of an occupational health and safety management system and its main processes
Understand the correlation between the ISO 45001 standard and other standards and regulatory frameworks
Know the approaches, methods and techniques for implementing and managing an occupational health and safety management system

Training program

The program

• Day 1: Introduction to the concepts of the Occupational Health and Safety Management System, as defined by ISO 45001
• Day 2: Requirements for the Management System Occupational Health and Safety and Certification Examination

Description

The ISO 45001 standard is the first international standard relating to occupational health and safety management systems. This ISO 45001 Lead Auditor training course is designed to provide participants with the knowledge and skills necessary to carry out OHSMS audits by applying generally accepted auditing principles, procedures and techniques.

During the training, participants will learn how to plan and carry out internal and external audits in accordance with the ISO 19011 standard and the ISO/IEC 17021-1 certification process.

Practical exercises will help participants master audit techniques and develop the skills needed to manage an audit program, an audit team, client communication and conflict resolution.

At the end of the training, participants will be able to take the exam and apply for the title of “PECB Certified ISO 45001 Lead Auditor”. This certificate certifies that participants have acquired the skills necessary to audit organizations according to best audit practices.

Participants will be able to carry out OHSMS audits compliant with ISO 45001 and provide recommendations to improve the organization's occupational health and safety management system.

Who is this training for ?

Training objectives

• To understand the operation of an Occupational Health and Safety Management System compliant with ISO 45001, it is necessary to become familiar with the policies, procedures and practices that ensure safety and employee health
  
• The ISO 45001 standard is designed to be compatible with other standards and regulatory frameworks
  It is therefore important to explain the correlation between this standard and other regulatory frameworks
  
• The role of an auditor is to plan, direct and monitor a management system audit in accordance with the ISO 19011 standard
  
• To lead an audit and an audit team, it is important to know how to interpret the requirements of ISO 45001 in the context of an OHSMS audit
  
• The skills of an auditor consist of planning an audit, leading an audit, writing reports and following up on an audit, in accordance with ISO 19011
  

Training program

This training program aims to provide participants with the knowledge and skills necessary to conduct occupational health and safety audits in accordance with ISO 45001.

• The first day of the training will be devoted to the introduction to the Occupational Health and Safety Management System and the ISO 45001 standard. Participants will learn the basic principles of SMSS and the requirements of the ISO 45001 standard.
• On the second day, participants will learn the principles of preparing for and initiating the audit. They will understand the different stages of the audit and the skills necessary to conduct an audit. effective.
• The third day will be dedicated to on-site audit activities. Participants will learn how to conduct effective interviews, collect objective evidence and evaluate audit results.
• The fourth day will be dedicated to closing the audit. Participants will learn how to write a clear and concise audit report and provide recommendations for improving the SMSS.
• The last day will be. dedicated to the certification exam Participants will have the opportunity to take the certification exam to become an ISO 45001 certified auditor. At the end of the training, participants will be able to conduct SMSS audits compliant with the standard. ISO 45001 and provide recommendations for improving the organization's occupational health and safety management system.

Description

The ISO 45001 transition course will allow you to better understand the differences between OHSAS 18001 and ISO 45001. During this training, you will be able to develop the knowledge and expertise necessary to support an organization in planning and implementing implementation of the transition process from a current OHSAS 18001 management system to ISO 45001 in a timely manner. After having mastered the new concepts and requirements of the ISO 45001 standard, you can take the exam to obtain the “PECB Certified ISO 45001 Transition” certification. The PECB certificate certifies that you have the practical knowledge and professional abilities necessary to successfully apply ISO 45001 changes to your existing management system.

Who is this training for ?

Training objectives

Discover the main differences between OHSAS 18001 and ISO 45001
Master the new concepts and requirements of ISO 45001Learn how to effectively apply ISO 45001 changes to a current management system
Understand the new High Level Structure of the standard ISO 45001 and learn how to apply it to a current SM.

Training program

The program

• Day 1: Introduction to ISO 45001
• Day 2: ISO 45001 clause by clause and certification exam

Description

The ISO 45001 standard is the first international standard that deals with Occupational Health and Safety Management Systems. It replaced the OHSAS 18001 standard.

The ISO 45001 Lead Implementer training will allow you to acquire the necessary expertise to help an organization set up, manage and maintain an Occupational Health and Safety Management System (OHSMS). ) compliant with ISO 45001.

This training will give you in-depth knowledge of OHSMS best practices and enable you to apply them effectively to ensure a safe and healthy working environment for employees.

After mastering all the concepts related to OHSMS, you can take the exam and obtain the PECB Certified ISO 45001 Lead Implementer certification.

This certification will prove that you are able to implement ISO 45001 in an organization through your practical knowledge and professional skills.

Who is this training for ?

Training objectives

• Have a thorough understanding of the relationship between ISO 45001 and other relevant standards and regulatory frameworks
  
• Be able to master the concepts, approaches, methods and techniques necessary to effectively implement and manage an SMSST
  
• Be able to interpret the requirements of the ISO 45001 standard in a specific context of the organization
  
• Provide support for planning, implementing, managing, monitoring and maintaining OHSMS for organizations
  
• Acquire solid expertise to advise organizations on best practices in occupational health and safety management systems
  

Training program

The program

• Day 1 is dedicated to the introduction of the ISO 45001 standard and the initialization of an Occupational Health and Safety Management System (OHSMS).
• Day 2 focuses on planning for the implementation of an OHSMS, including the policies, objectives and processes necessary to achieve ISO 45001 compliance.
• Day 3 focuses on implementing an OHSMS, ensuring that policies, procedures and practices are properly implemented and followed.
• Day 4 focuses on monitoring, measurement and continuous improvement of OHSMS, as well as preparation for the OHSMS certification audit.
• Day 5 is dedicated to the certification exam, which assesses understanding and the individual's ability to implement an OHSMS compliant with the ISO 45001 standard.

Description

Who is this training for ?

Training objectives

Training program

The program

• Day 1: Introduction to the concepts of the Medical Device Quality Management System, as defined by ISO 13485
• Day 2: Quality Management System requirements medical devices and certification exam

Description

The ISO 13485 Lead Implementer training will allow you to develop the skills necessary to guide an organization in the establishment, implementation, management and maintenance of a medical device quality management system (QMSD) compliant with ISO 13485.

This training will allow you to gain expertise in best practices in QMSD and develop your skills to improve the overall performance of the organization by consistently providing safe and quality medical devices.

After having assimilated all the concepts related to SGQDM, you will be able to take the exam and obtain the “PECB Certified ISO 13485 Lead Implementer” certification. This PECB certification demonstrates your practical ability and professional skills to implement ISO 13485 within an organization.

Who is this training for ?

Training objectives

• The correlation between ISO 13485 and other standards and regulatory frameworks must be understood
  
• The concepts, approaches, methods and techniques necessary to effectively implement and manage a SMQDM must be mastered
  
• The requirements of the ISO 13485 standard must be interpreted in a specific context of the organization
  
• An organization must be supported in the planning, implementation, management, monitoring and updating of the SMQDM
  
• The expertise necessary to advise an organization on the implementation of best practices relating to the Medical Device Quality Management System must be acquired
  

Training program

Day 1: Introduction to ISO 13485 and initiation of a SMQDM

• The first day of training would be dedicated to the presentation of the ISO 13485 standard and the initiation of the quality management system for medical devices (QMSD). Participants will learn the requirements of the ISO standard 13485, the associated terminology, as well as the basic principles of SMQDM.

Day 2: Planning the implementation of a SMQDM

• On the second day, participants will learn how to plan the implementation of SMQDM. This will involve understanding the requirements of ISO 13485, identifying relevant processes, defining objectives and performance indicators keys, and to put in place an action plan.

Day 3: Implementation of a SMQDM

• The third day will be dedicated to the implementation of the SMQDM. Participants will learn how to set up the necessary processes, identify the necessary resources, train staff and implement documented procedures to support the implementation of the SMQDM.

Day 4: Monitoring, measurement, continuous improvement and preparation for the certification audit of a SMQDM

• On the fourth day, participants will learn to monitor and measure the effectiveness of the SMQDM. They will also learn to identify opportunities for continuous improvement, implement corrective and preventive actions and prepare for the SMQDM certification audit.

Day 5: Certification exam

• The fifth day will be dedicated to the certification exam. Participants will take an exam to assess their understanding of ISO 13485 and SMQDM implementation. Those who pass the exam will receive certification of their competence in quality management for medical devices in accordance with the ISO 13485 standard.

Description

Who is this training for ?

Training objectives

Training program

The program

• Day 1: Introduction to Quality Management System concepts, as defined by ISO 9001
• Day 2: Quality Management System requirements and review certification

Description

The ISO/IEC 17025 Lead Assessor training will enhance your understanding of quality, administrative, and technical operations to effectively lead a laboratory towards ISO/IEC 17025 accreditation.

Through this training, you will be able to plan and conduct an ISO/IEC 17025 assessment with the required knowledge and skills. Practical exercises will help you master assessment techniques and evaluate compliance with the principles and requirements of a quality management system as well as the technical demands of ISO/IEC 17025.

After acquiring the necessary expertise to perform an assessment in accordance with this standard, you can take the exam and apply for the "PECB Certified ISO/IEC 17025 Lead Assessor" certification. This certification demonstrates your capability to assess the competence of calibration and testing laboratories according to best practices.

Who is this training for ?

Training objectives

• Master the ability to assess the calibration and testing activities of a quality management system by interpreting the requirements of the ISO/IEC 17025 standard
  
• Gain a comprehensive understanding of the structure and operation of a calibration and testing laboratory according to the principles of the ISO/IEC 17025 standard
  
• Understand the relationship between the ISO/IEC 17025 standard and other regulatory frameworks, as well as the ISO 9001 standard
  
• Be able to plan, lead, and follow up on a laboratory assessment while understanding the role of an assessor and the requirements of the ISO/IEC 17011 standard
  
• Acquire the necessary skills to write assessment reports and successfully achieve laboratory accreditation
  

Training program

The program

• The first day of the training will be devoted to an introduction to Laboratory Management Systems, as well as the ISO/IEC 17025 standard.
• The second day will cover the principles, preparing and initiating an evaluation.
• The third day will focus on on-site evaluation activities,
• The fourth day will be dedicated to closing the evaluation.
• Finally, the fifth day of the training will be reserved for the certification exam.

Description

Taking fire risk into account is part of the overall approach to business risk assessment and prevention. Theoretical and practical training covers the elements of regulatory, technical and normative information necessary for the implementation of a fire prevention and fight policy.

Who is this training for ?

Training objectives

Know how to react to the start of a fire in the company
Know the evacuation instructions
Know how to recognize and use fire extinguishers
Know the consequences of traveling in a smoky environment

Training program

Introduction to the theoretical part of corporate fire safety training

• Familiarize yourself with the safety instructions
• Define the specific risks of the establishment
• Reminder of internal procedures
• Understand the actions to take in the event of a fire
• know the instructions for using fire extinguishers

Practical part of company fire safety training: Handling fire extinguishers

• Practice of the extinguishing exercise on a real fire - First Fire Witness

Evacuation practice - First Fire Witness

• Carrying out a role-playing exercise in a smoky area
• Carrying out a behavior check in a hostile environment

Description

It is necessary to understand and apply concrete and consistent construction site prevention principles when working on any type of construction site. Because the site safety of the various stakeholders must be respected, we provide this 1-day course to give you solutions aimed at implementing a safety and risk prevention policy on a construction site. This risk prevention training on a construction site will cover theory and, above all, practice to be in tune with the issues relating to health and safety.

Who is this training for ?

Training objectives

Understand the regulatory framework relating to the safety of a construction site.
Implement a safety and risk prevention policy on a construction site.

Training program

Introduction to construction site safety training: mastering the challenges of risk prevention

• Know how to define the different types of risk: work accident, commuting accident, occupational illness
• Understand the financial/economic issues for the company
• Focus on the cost of work accidents
• Focus on the cost of occupational diseases
• Focus on the cost of the administrative management of work accidents

Know the issues related to construction site safety regulations

• Return to the obligation of security of results of the employer and employees
• Take stock of the different responsibilities: civil, inexcusable fault, criminal, professional

How to operate to ensure the management and prevention of risks on a construction site?

• Identify the general principles of risk prevention on a construction site
• Implementation of a risk assessment
• Review of the regulatory obligation of the code of work

Know your work environment and the documents related to the prevention plan

• Analyze the different security documentation and useful websites
• Determine the role of internal and external security stakeholders
• Focus on the different permits to obtain depending on of the type of construction site

Description

his ISO 55001 Lead Implementer training will allow you to acquire the expertise necessary to support an organization during the establishment, implementation, management and maintenance of an Asset Management System ( SMA) compliant with the ISO 55001 standard. This training is designed to provide you with a mastery of best practices in asset management systems and to develop your skills in improving the management of the organization's assets by allowing it to use its assets to their full potential.

Who is this training for ?

Training objectives

Understand the correlation between the ISO 55001 standard and other standards and regulatory frameworks
Master the concepts, approaches, methods and techniques necessary to effectively implement and manage an AMS
Know how to interpret the requirements of the ISO 55001 standard in a specific context of the organization
Know how to support an organization in the planning, implementation, management, monitoring and updating of the SMA
Acquire the necessary expertise to advise an organization on the implementation of best practices relating to the Asset Management System

Training program

Introduction to the ISO 55001 standard and initialization of an SMA

Planning the Implementation of an MAS

Implementation of an SMA

Monitoring, measurement, continuous improvement and preparation for the SMA certification audit

Certification exam

Description

Electrical accreditation is essential training intended for workers required to work near electrical installations or to carry out electrical work. This certification aims to guarantee the safety of individuals and the preservation of equipment against electrical risks. By obtaining an electrical clearance, professionals are better prepared to work in environments where electricity is present.

Who is this training for ?

Training objectives

Know the dangers of electricity and analyze the electrical risk.
Integrate prevention into work organization.
Implement prevention measures and the employer's instructions.
Know what to do in the event of an accident or fire of electrical origin.

Training program

General information on electrical accreditation: introduction to training

• Presentation of the electrical authorization procedure according to the NFC 18510 standard in relation to voltage areas
• Assessment of risks and physiopathological effects of electric current
• Examples of accidents in the event of electrical contact (direct, indirect contact, short circuit)
• Know how to classify installations
• Awareness of the safety rules arising from the dangers of the electric current
• Know the role of the people involved
• Recognize electrical works
• Feedback on the operations of the person involved according to their level
• Recognize environmental zones
• Know how to produce written documents
• Review of the functions of equipment, the use of plans and diagrams and the benefit of interlocks and interlocks
• Know how to evaluate the impact of equipment design on personnel safety

Understand the concepts in terms of electrical safety

• Evaluate collective protection equipment and their function (barrier, screen, banner, etc.)
• Evaluate individual protection means and limits of use
• Know how to define the risks linked to the use and handling of materials and tools used in the environment
• Learn what to do in the event of a bodily accident
• Learn how to drive to take in the event of a fire in an electrical environment

Practical part of the electrical accreditation

Theoretical and practical assessment

• Questionnaire with fundamental questions defined by the standard
• Practical exercise with acceptance criteria defined by the standard

Description

Working at height is a risk factor requiring specific training for the personnel concerned. A simple fall from a ladder or scaffolding can cause serious or even irreversible injuries.

Who is this training for ?

Training objectives

Identify and prevent risks linked to work at height.
Provide technical, organizational and human solutions while respecting the general principles of prevention.
Master the regulations and obligations relating to working at height

Training program

Carry out the prevention of professional risks when working at height

• What is working at height? Definition
• Know how to identify the general principles of prevention
• Understand the notion of risk when working at height
• - Return of work accident statistics, frequency indices and cost
• - Modeling of the
• Focus on regulations on working at height
• - Study of the design of workplaces and temporary work at height
• - Make specific arrangements for building and civil engineering work
• - Evaluate the ability to work at height, the skills and training of those involved

Lead a fall prevention campaign

• identify risky work situations when working at height
• Know how to prepare your intervention
• Identify what action to take in the event of dangerous situations
• - Focus on the causes and consequences of a fall
• Focus on technical, organizational and human solutions to limit risks

Ensure the verification and use of safety equipment with professionalism

• Carry out a safety assessment of personal lifting devices: ladders, scaffolding, work platforms, etc.
• Make the right choice of equipment (Standards relating to ladders)
• Know how to use/identify collective protective equipment
• - Respect the requirements of temporary and permanent guardrails
• - Respect the requirements of stairs, ladders fixed steps and ladders
• - Comply with the requirements of platforms
• - Comply with the requirements of flexible collection devices (nets in large layers and nets on consoles)
• Know how to use/identify personal protective equipment (PPE)
• - Ensure the management and mandatory wearing of PPE (safety shoes, helmets, etc.)
• - Understand the use and installation of fall arrest systems
• - Understand the use and installation of restraint systems
• - Understand the use and 'installation of workstation systems

Description

Every year, the use of electrical equipment causes numerous accidents. The risks related to electricity are too often underestimated.

Who is this training for ?

Training objectives

Identify and prevent electrical risks.
Ensure the safety of people against electrical dangers.
Know what to do in the event of an accident.

Training program

Safety Basics

Current regulations

Electrical authorization

Electrical safety, dangers...

Prevention and principles

Personal protective equipment

What to do in the event of an accident

Description

The Black Belt generally intervenes on complex projects, leading to significant financial gains for the company. This course will prepare you for the "Black Belt" certification, which will allow you to master the advanced methods and tools of Lean Six Sigma and apply them in your projects.

Who is this training for ?

Training objectives

• Master the DMAIC model.
• Be able to select the appropriate Lean Six Sigma tools.
• Know how to lead a large-scale Lean Six Sigma project.
• Coach Green Belts
  Obtain Black Belt certification.

Training program

Introduction

• Knowledge test to identify the level of participants.
• Correction of the knowledge test.
• Presentation of the case study.
• Launch of the project.
• Setting up the production line.
• Launching the production line.
• Feedback (each group presents its results).
• Case study

Phases "Define" and "Measure" of the DMAIC model

• Estimate the Gap Analysis between the achievement and the customer objective.
• Realize the
• Translate the VOC into
• Create a SIPOC (Suppliers, Inputs, Processes, Outputs, Customers).
• Establish the project charter.
• Draw the
• Feedback (each group presents their results).
• Case study

Phases "Measure" and "Analysis" of the DMAIC model

• Create the Value Stream Map.
• Identify the process steps to measure.
• Know how to calculate the performance of the process.
• Repeat measurements if necessary.
• Use of MINITAB (hypothesis tests, regression line, Anova one and two way).
• Feedback experiment (each group presents its results).
• Case study

“Analysis”, “Improve” and “Control” phases of the DMAIC model

• Finalize the analysis and find the Root Cause.
• Find solutions: Brainstorming, experiment plan with MINITAB.
• Create KPIs and control charts with MINITAB.
• Feedback (each group presents their results).
• Case study

Preparation for the IASSC “Black Belt” exam

• Revision of vocabulary and concepts.
• Mock tests (100 questions).
• Correction of the mock test.

Description

The Lean Six Sigma approach is a powerful tool for optimizing process performance, it combines the Lean method of continuous improvement and the Six Sigma method of statistical analysis. The “Yellow Belt” certification, included, allows you to participate in Lean or Lean Six Sigma projects with a good understanding of the issues and methods at work.

Who is this training for ?

Training objectives

Clarify the meaning and challenges of Lean and Six Sigma methods.
Know the tools used: DMAIC, Kaizen, 5S, etc.

Training program

Discover Lean and Six Sigma methods

• Six Sigma.
• Lean.
• The combination of the two methods.
• The 4 M.
• Waste.
• The DMAIC.

“Define” phase

• Voice of Customer, Critical Characteristics, SIPOC.
• Define the project.

“Measure” phase

• Flow diagram, cause and effect, Pareto.
• Definitions around measurement: variation, mean, median...

Phase "Analyser"

• Analysis of measurements, indicators.
• The Sigma of the process.
• Process capacity.

“Improve” phase

• Design of experiments method.
• Continuous improvement: tools.
• Error prevention.
• Generation and selection of solutions.

“Check” phase

• Statistical control of the process.
• Monitoring plans.
• Monitoring indicators.

Exam

• Pass the Lean Six Sigma Yellow Belt IASSC certification:
• MCQ: 60 questions in French;
• Identifiers will be provided to each participant;
• duration: 2 hours with a PC connected to the Internet;

Description

First aid training combines theoretical sessions with practical exercises. Participants will have the opportunity to practice first aid techniques in realistic scenarios. Emergency simulations will allow participants to develop their confidence and their ability to respond quickly and effectively.

Who is this training for ?

Training objectives

Equip participants with the skills necessary to intervene effectively in an emergency situation.
0Capable of providing necessary first aid while ensuring the safety of the victim until medical professionals arrive.

Description

Who is this training for ?

Training objectives

Training program

Description

Who is this training for ?

Training objectives

Training program

Description

Who is this training for ?

Training objectives

Training program

Description

This trainig provides a clear understanding of the fundamental principles of safety and risk management, tailored to the TMSA context. It enables participants to identify and analyze risks, master applicable standards, and develop effective prevention plans while promoting a safety culture.
 

Who is this training for ?

Training objectives

• Understand the basic principles of safety and risk management within the TMSA framework
  
• Identify and analyze risks using tools such as risk matrices and risk mapping
  
• Learn to develop and implement effective risk prevention and management plans
  
• Promote a strong safety culture and engage team members in risk management
  

Training program

Fundamentals of Safety and Risk Management in Business

• Key definitions: hazard, risk, prevention, accident, incident.
• Risk management framework.
• The TMSA approach: requirements and recommendations for safety.
• Strategic importance of safety in business.
• Case studies: incidents caused by poor risk management.

Risk Identification, Assessment, and Mapping

• Types of risks (operational, human, environmental, etc.).
• Analysis methods: root cause analysis, FMEA, HAZOP.
• Use of risk matrices (likelihood / severity).
• Creating and interpreting risk maps.
• Practical case studies: identifying risks on a site or vessel.

Regulatory and Normative Framework

• Overview of key ISO standards (ISO 31000, ISO 45001).
• Local health and safety regulations.
• Maritime-specific standards (ISM Code, OCIMF, TMSA, SOLAS, MARPOL).
• Compliance and audit preparation for TMSA.
• Exercises: comparative analysis of standards.

Developing Risk Prevention and Mitigation Plans

• Methodology for developing prevention plans.
• Corrective and preventive actions: tools and indicators.
• Integrating risks into decision-making processes.
• Case study: drafting a prevention plan for a real scenario.
• Setting up safety performance KPIs.

Developing a Safety Culture and Leadership in Risk Management

• Risk behaviors and change management levers.
• Awareness, continuous training, and internal communication.
• Leadership, managerial commitment, and role modeling.
• Participatory methods: quality circles, safety suggestion boxes.
• Practical cases: launching a safety awareness campaign.

Simulation Workshops and Lessons Learned

• Incident simulations (leaks, fires, critical failures, etc.).
• Post-simulation analysis: what could have been done differently?.
• Role-playing and real-time crisis management.
• Feedback, knowledge sharing, and updating management plans.

Summary: transferring learnings to real environments.

Description

This training course on Fire Prevention and Firefighting aims to equip participants with the essential skills to effectively prevent and combat fires in the workplace. Through a comprehensive understanding of fire causes, types, and risks, as well as practical exercises on using safety equipment and managing evacuations, attendees will learn to ensure safety while complying with fire safety and hygiene standards.
 

Who is this training for ?

Training objectives

• Understand the causes and risks of fires in the workplace
  
• Acquire practical skills to use firefighting equipment effectively
  
• Know how to organize and participate in a safe evacuation in case of fire
  

Training program

Introduction to Fires

• Understand the nature of fire: necessary elements for ignition (fire triangle).
• Identify common causes of fires in the workplace (electrical equipment, flammable products, human error, etc.).
• Recognize different types of fires (Class A, B, C, D, and F) and their specificities.
• Analyze specific risks related to the industry sector and work environment (storage, ventilation, materials, etc.).

Fire Safety Standards and Workplace Responsibilities

• Overview of key fire safety regulations and standards (Labor Code, local regulations, HSE recommendations, etc.).
• Roles and responsibilities of employers in fire prevention (risk assessment, equipment implementation, employee training).
• Duties and expected behaviors of employees regarding fire risks.
• Importance of collaboration among all company stakeholders to ensure safety.

Effective Fire Prevention Practices

• Management and maintenance of electrical equipment to minimize risks (inspection, repair, proper use).
• Safe storage and handling of flammable and combustible products.
• Organizing the workspace to avoid potential fire hazards.
• Implementation of preventive procedures (cleaning, regular checks, no smoking policies, etc.).

Firefighting Equipment: Usage and Maintenance

• Overview of safety devices: fire extinguishers (types, classes), fire alarms, sprinklers, fire doors.
• How to choose and properly use a fire extinguisher according to the type of fire.
• Inspection, maintenance, and regular checks of firefighting equipment.
• Signage and access to equipment: best practices for quick intervention.

Fire Evacuation Management

• Organizing an evacuation plan: roles, routes, assembly points.
• Procedures to follow when a fire alarm sounds.
• Communication and coordination during evacuation.
• Awareness of safe behaviors (no use of elevators, assisting vulnerable people, etc.).

Practical Exercises and Simulations

• Fire simulation and practicing alert response.
• Hands-on use of fire extinguishers under supervision.
• Conducting a simulated evacuation to test responsiveness and adherence to the evacuation plan.
• Debriefing and feedback to identify areas for improvement.

Description

This training program provides a comprehensive overview of QHSE (Quality, Health, Safety, Environment) and ISPS (International Ship and Port Facility Security) standards. It is designed to equip professionals with the knowledge and tools needed to ensure compliance with international requirements, manage operational risks, and implement effective safety and environmental systems. Through practical modules, participants will learn to apply legal standards, conduct internal audits, and continuously improve their organization’s performance.

Who is this training for ?

Training objectives

• Understand the principles and legal requirements of QHSE and ISPS standards
  
• Develop and implement compliance procedures and performance monitoring systems
  
• Conduct internal audits and apply corrective actions for continuous improvement
  

Training program

Fundamentals of QHSE and ISPS Standards

• Definition and objectives of QHSE (Quality, Health, Safety, Environment).
• Introduction to the ISPS Code (International Ship and Port Facility Security).
• Importance for international operations and global supply chain.
• Role of QHSE culture in organizational performance.

Legal and Regulatory Requirements

• International frameworks: IMO, ISO, OHSAS, ISO 45001, ISO 14001.
• National vs. international legal obligations.
• Impact of non-compliance: legal, financial, reputational risks.
• Integrating legal requirements into management systems.

Implementing an Effective QHSE System

• Developing QHSE policies and procedures.
• Defining responsibilities and organizational roles.
• Document control and internal communication.
• Monitoring QHSE performance indicators (KPIs).

Port Security and ISPS Compliance

• Identifying port facility risks and vulnerabilities.
• Security zones and access control measures.
• Port Facility Security Assessment (PFSA).
• Port Facility Security Plan (PFSP) and emergency protocols.

Internal Audits and Non-Conformity Management

• Audit methodology for QHSE and ISPS.
• Tools for identifying gaps (checklists, interviews, observations).
• Audit reporting and result communication.
• Implementing corrective and preventive actions.

Continuous Improvement and Feedback

• Action plan follow-up and management reviews.
• Incident reporting and lessons learned (feedback system).
• PDCA cycle (Plan – Do – Check – Act) in QHSE and ISPS.
• Ongoing awareness and training programs.

Description

This training provides a comprehensive overview of IMO standards essential for maritime professionals. Participants will learn the history, objectives, and key regulations such as ISO 9001, ISM Code, SOLAS, and MARPOL. The course covers compliance requirements, integration of standards into quality management systems, practical case studies, and internal audit techniques. By the end, attendees will be equipped to ensure their organization meets IMO regulations effectively and continuously adapts to regulatory changes.
 

Who is this training for ?

Training objectives

• Understand the role and requirements of IMO standards
  
• Identify the main maritime regulations
  
• Integrate IMO standards into a management system
  
• Master auditing and compliance practices
  
• Prepare for regulatory changes and updates
  

Training program

Introduction to IMO Standards

• History of the International Maritime Organization (IMO): creation, mission, and global role.
• Objectives of IMO standards: maritime safety, environmental protection, and operational quality.
• Evolution of standards adapting to modern challenges (technology, environment, safety).
• Impact of IMO standards on the global maritime sector.

Overview of Key IMO Standards

• ISO 9001: Quality management principles applicable to maritime operations.
• ISM Code (International Safety Management): safety management requirements onboard and ashore.
• SOLAS (Safety of Life at Sea): rules for ship and passenger safety.
• MARPOL (Marine Pollution): conventions to prevent marine pollution from ships.
• Other relevant complementary standards as needed.


 

Compliance Requirements and Processes

• Detailed requirements of each standard covered.
• Identification of necessary documents, procedures, and controls.
• Defining roles and responsibilities within the organization.
• Control processes, reporting, and managing non-conformities.

Integrating IMO Standards into the Company

• Methodology for integration into existing management systems (e.g., ISO 9001).
• Adapting operational procedures to meet IMO standards.
• Raising awareness and training staff.
• Change management and maintaining daily compliance.

Practical Case Studies

• Presentation of real successful implementation cases.
• Analysis of challenges encountered and solutions applied.
• Discussion on economic, human, and environmental impacts.
• Group exercise: developing an action plan.

Internal Audits and Monitoring Standards

• Introduction to internal audits: purpose, methods, and tools.
• Preparing and conducting IMO compliance audits.
• Analyzing results and implementing improvement plans.
• Continuous monitoring of IMO standards updates.
• Strategic adaptation of the company according to regulatory changes.

Description

This training introduces you to the FMEA method (Failure Modes and Effects Analysis), a powerful tool to identify, evaluate, and manage risks in industrial, quality, or safety processes. Through a practical and structured approach, you will learn how to detect potential failure modes, analyze their impacts, calculate their criticality, and plan effective corrective actions. This method will help improve the reliability, safety, and overall performance of your systems.
 

Who is this training for ?

Training objectives

• Understand the fundamental principles and importance of the FMEA method in risk management
  
• Learn how to identify and classify potential failure modes within a process or system
  
• Master the calculation of risk criticality by assessing severity, occurrence, and detectability
  
• Develop and plan effective corrective and preventive actions to mitigate identified risks
  

Training program

Introduction to the FMEA Method

• History and context of FMEA (Failure Modes and Effects Analysis).
• Key concepts: failure mode, effect, cause, criticality.
• Application areas (industry, quality, safety, maintenance).
• Advantages and limitations of the method.
• Overview of a typical FMEA study process

Identification of Failure Modes

• Identification techniques: brainstorming, documentation review, feedback, audits.
• Categorizing failure modes (mechanical, human, software-related, etc.).
• Practical examples and case studies
• Complementary tools (cause trees, diagrams).
• Documenting and formalizing failure modes in the FMEA worksheet.

Analysis of the Effects of Failures

• Defining direct and indirect effects of failures.
• Impact on production (downtime, performance loss).
• Consequences on product/service quality.
• Impact on safety and environment.
• Real-life examples and major effects analysis.

Calculating and Evaluating Criticality

• Explanation of the indices: Severity (S), Occurrence (O), Detection (D).
• Criticality score calculation (RPN = S × O × D).
• Scoring scales and classification criteria.
• Result analysis and identification of high-priority risks.
• Practical exercises on calculation and interpretation.

Planning Corrective and Preventive Actions

• Types of actions: corrective, preventive, continuous improvement.
• Prioritizing actions based on risk level.
• Monitoring and evaluating implemented measures.
• Importance of documentation and communication.
• Case study: creating an action plan based on an FMEA analysis.