Real estate

- 1- General Services employees: having their know-how recognized
- 2- New computer technologies, summary
- 3- Manage a multi-service or multi-technical operator
- 4- Property Management Real Estate
- 5- General Services Manager: succeed fully in his role
- 6- Real estate manager
- 7- General services: anticipating legal risks
- 8- Dashboard and indicators for general services
- 9- Revit MEP, initiation
- 10- Master the regulations and drafting of commercial leases
- 11- The Lean approach, the essentials
- 12- Professionalize your customer service
- 13- Create a real estate credit file
- 14- Building drawing training on Revit
- 15-
General Services employees: having their know-how recognized
★★★★★
- IM-15
- 2 Days (14 Hours)
Description
Today, technicians, collaborators and General Services agents are driving forces behind the smooth functioning of the work environment. They contribute to this operation through their expertise, their know-how and their sense of service. In order to anticipate changes in the work environment, this training will be a source of recognition, progress and professionalism.
Who is this training for ?
For whomGeneral Services technician and employee, service contract manager, office manager, employee of external companies, service provider and subcontractor.

- For new entrants and more experienced employees.
Training objectives
Improve communication and customer relations.
Increase the quality of service provider monitoring.
Organize and schedule the various interventions.
5Training program
Before the face-to-face
- A self-diagnosis and a video:
Take care of your customer relationships
- Understand and listen to the needs of internal customers: 'service commitment' sheet.
- Know the quality tools for the benefit of internal customers: 'survey sheet satisfaction'.
- Encourage internal customers to be eco-responsible: ''energy-saving behavior'' sheet.
- Scenario Practical case: customer spirit in your activities and professions.
Managing a subcontractor
- Know the regulatory framework for subcontracting.
- Define your needs: identify good practices.
- Locate the 10 key points of a service contract .
- Scenario Practical case: the essentials of the prevention plan.
Organize your daily activity
- Prioritize the processing of intervention requests.
- Ensure the smooth running of one-off interventions.
- Evaluate the cost of the service.
- Scenario Practical case: how much does it cost?
Identify the basic principles of communication
- Know how to present a project, write an information note.
- Scenario: Practice a concrete case of internal communication.
After face-to-face: Implementation in a work situation - AFEST compatible
- A reinforcement program: "ROI of my action plan", two e-learning modules: "Adapting to others to communicate better. Go. A" and "Adapt to others to communicate better. Go. B".
New computer technologies, summary
★★★★★
- IM-14
- 3 Days (21 Hours)
Description
A precise summary of the most recent advances in IT and telecommunications, their foreseeable developments in the short and medium term, and their impact on businesses: building service networks, securing them; master Internet technologies; measure the impact of mobility and e-commerce; integrate mobility into development methods; set up client-server and Cloud applications; choose a development process adapted to new technologies.
Who is this training for ?
For whomIT leaders and all those who have to participate in the development of digital strategies.

No special knowledge.
Training objectives
Identify the main advances in digital technologies
Discover methodological trends
Evaluate the impact on the organization
Identify new IS and telecommunications architectures
Discover new trends in IS security
Understand web technologies and its applications
8Training program
Telecommunications: market and solutions
- Principles, architectures and evolution of telecommunications networks.
- Actors, markets, positioning of operators, content and service providers.
- Business networks.
- Main switching and routing architectures.
- Quality of service and SLA (Service Level Agreement).
- Evolutions towards virtual networks and network virtualization .
- Scaling towards server farms and the cloud.
9Network architectures and technologies
- Operator networks. Access networks. High speeds. Triple/quadruple play. xDSL, EFM solutions.
- Techniques. Cable. Optical local loop. Emergence of radio networks: WiFi, WiMax, Mesh, WiGig.
- Cellular telephone networks: EDGE, UTMS, HSDPA 4G and 5G.
- Local mobile networks (802.11 a/b/e). /g/n), Bluetooth (802.15), ZigBee and UWB, WiFi Hostpot.
- Local network architecture.
- Network technologies: switching, routing and switching label (Ethernet, IP, MPLS).
- Internet routing (intra-domain and BGP).
- QoS: DiffServ model.
- Content delivery networks (CDN) and
- Virtual networks. SDN solutions and their advantages.
- Network function virtualization (NFV). OpenFlox and OpenStack.
- Mobility: moving the workstation. Network mobility management.
- Handover, roaming and mobility management. WIMAX 802.16IP Mobile networks and cellular mobility...
- Evolution of Internet architecture and protocols. IPv6, ambient Internet, vehicular networks, etc.
- Synthesis: interaction between networks and applications. Traffic. Metrology. Perspectives.
10Methodological and technological trends
- DevOps: focus on collaboration between the different players in the software chain.
- Big data: positioning the IT department.
- Data storage in
- BYOD and the integration of new tools: mobility, DaaS, virtual workstation, etc.
- Immersive 3D printing.
- Artificial intelligence and robots .
- Drones and geolocation and map management.
- Evolution towards the Internet of Things and
- Security guarantees and sustainability. workstations.
- Application integration: ESB and EAI. Web Services (SOAP, REST, UDDI, WSDL, etc.).
11IS infrastructure and security
- State of the art of IS infrastructure.
- Servers: databases, applications, web. Their positioning in relation to the internet.
- News operating systems (Windows 10, Chrome, iOS, Android...)
- Mobility and new workstations (PC, Tablet, Hybrid...).
- Big Data. Evolution of databases: in-memory, opening towards virtualization and the cloud, NoSQL.
- Virtualization: impact on infrastructure and security.
- Cloud: private, public and hybrid. Outsourcing or densification of server rooms via virtualization.
- Impact of social networks, semantic web (Web 3.0).
- Internet of things. .
- Servers. The push for open source.
- ETL and data processing. underlying and impacts.
- IS security. Architecture, protocols, organization. Secure VPNs. Biometrics.
- Digital signatures, key management infrastructures.
12Web technologies and its applications
- Developments and evolutions. Applications.
- Internet protocols: messaging, forums, web, directories (SMTP, POP, IMAP, HTTP, LDAP).
- N-tier architecture, the role of the relay web server.
- Structuring documents. PDF, XHTML, web 3.0.
- Impact of terminals on browsers (Responsive Design, offline mode ...).
- RIA technologies (Flex, Java), RDA (Air, JavaFX, Java FX8), HTML5, CSS3, xHTML Trends.
- HTML5 JavaScript API ( persistence management, access to terminal resources...)
- Performance and scalability.
- JavaScript framework (jQuery, Angular, BackBoneJS, React, VueJS...)
- XML: XSLT transformations, parsers. protocols (SOAP, Rosettanet, XHTML, BPML, WSDL).
- XML and NoSQL DBMS (MongoDB, Hadoop...).
13Evolution of the essential Java, .Net and PHP
- Microsoft .Net Platform, C#, HTML5, CSS and JavaScript.
- .Net Framework: ASP.NET, MVC Core, Entity Framewok, WCF, WPF, Web Services, Multicore programming ....
- Java technology. Java EE platform.
- Frameworks JSF, Hibernate, Spring...
- API security and opening to the IS: JCA, JMS, JNDI...
- Enterprise Java Beans, CORBA integration.
- Application bus. Adoption of SOAP and REST.
- PHP trends.
Manage a multi-service or multi-technical operator
★★★★★
- IM-3
- 2 Days (14 Hours)
Description
The organization of General Services in a company can take different forms: services provided internally, services provided by several external service providers or by a single operator. It is up to the General Services manager to propose the right balance between these different modes of service. This training in Managing a multi-service or multi-technical operator gives a global vision of the resources to be mobilized internally and externally to offer the service adapted to the needs of the company and the demands of internal customers.
Who is this training for ?
For whom
- Incoming or confirmed managers in the “general services and work environment” sector.
Training objectives
Identify costs and secure multi-technical and multi-service contracts.
Improve the management of service providers.
16Training program
Organize Facility Management adapted to its context
- Identify the "who does what" for: equipment maintenance, development work, services to occupants; fluid and energy management; hygiene, safety, environment .
- Analyze the advantages and limits of organizational methods: providers in separate batches, global operator.
Choosing a global service provider, the conditions for success
- Clarify your needs as a customer: in terms of costs; quality of service; security; reliability of equipment.
- Identify the differentiating elements of the service providers involved on the Facility Management market.
Identify the essential clauses of a contract with a global operator
- Take the measure of the economic aspects.
- Locate the specific clauses.
- Practice on a concrete case.
Optimize service provider management
- Use and develop the service provider's reporting.
- Set up a system for measuring the quality of services.
- Develop your benchmarking culture, and use the available business ratios.
- Structure the governance of the contract: monitoring committee; steering committee.
- List the axes of a progress plan and the conditions for its implementation .
Remote activity
- To illustrate the contribution of knowledge: a 'Facility Management Real Estate' video.
Property Management Real Estate
★★★★★
- IM-4
- 2 Days (14 Hours)
Description
The management of real estate used by the company for the needs of its activity is at the heart of the property management function. For the stakeholders concerned, this implies an expansion of their range of know-how: definition of occupancy standards and development benchmarks, participation in the choice of premises, in the negotiation of leases, in the control of rental charges, in the management Works. These different points will be covered during this training. This development also illustrates the rapprochement of Property and Facility Management within a real estate function that is increasingly integrated into companies.
Who is this training for ?
For whom
- Incoming or experienced managers in the “real estate and work environment” sector.
Training objectives
Identify real estate market indicators.
Optimize space occupancy.
Participate in the negotiation of leases and relations with lessors.
19Training program
Define the respective scopes of Property Management and Facility Management
- Identify the issues specific to each function and the interactions between them.
- Compare the respective interests of a diffuse organization or a grouping within a real estate division.
- Integrate new issues in terms of sustainable real estate development, agenda, labels, environmental annex to the lease.
Use real estate market indicators
- Characterize the premises: typologies of buildings, surfaces.
- Deep your knowledge of the market and costs.
- Integrate new issues in terms of sustainable real estate development , agenda, labels, environmental annex to the lease.
Learn the methods and tools of Property Management
- Locate the information to be collected.
- Choose the inventory and monitoring tools for the real estate portfolio.
- Synthesize these elements in a D.I.E (Real Estate Diagnostic Company).
- Identify optimization levers.
Participate in negotiations with landlords
- Identify the essential points of the regulation of commercial leases.
- Contribute to the drafting of the contractual clauses of the lease.
- Be the operational contact for the lessor and the trustee.
- Manage lease ends.
Remote activity
- To illustrate the contribution of knowledge: a ''Property Management Real Estate'' video.
General Services Manager: succeed fully in his role
★★★★★
- IM-14
- 2 Days (14 Hours)
Description
Vectors of well-being and performance, General Services today occupy a strategic place in the company. This function is fully exercised thanks to the ability of General Services Managers to challenge their organizations, to adapt to the evolution of companies and to integrate inevitable technological changes. Skills Campus offers you this training to calibrate your knowledge and enhance your performance in the role.
Who is this training for ?
For whomDirector and responsible for General Services and the work environment. Responsible for technical management. Manager of real estate services and assistant. Works manager or asset management manager. External service provider: site manager and contract manager.

- Already (or soon) exercise operational management of a team and service providers.
Training objectives
Organize, lead and manage the function.
Lead customer relations, manage service providers.
Follow regulations and control your budget.
22Training program
Before the face-to-face
- A self-diagnosis and a video: "No problem!".
Strengthen the internal customer approach
- Analyze the levers of service quality.
- Build a service offer.
- Responsibility of occupants for good eco-responsible practices.
Manage and evaluate service providers
- Evaluate the risks attached to subcontracting: advantages and disadvantages of subcontracting (in separate batches, or overall Facility Management).
- Develop the specifications; points keys to a service contract.
- Initiate the progress process (with a global Facility Management service provider, or with service providers in separate batches).
- Scenario Positions adapted to the management of service providers.
Identify and manage daily costs
- Identify your main cost items.
- Define operational objectives for cost optimization.
- Formalize the action plan associated with the objectives for each activity.
Identify the levers of effective communication
- Practice on a concrete case to communicate better.
After face-to-face: Implementation in a work situation - AFEST compatible
- A strengthening program: "ROI of my action plan", and two e-learning modules: "Knowing yourself better to communicate better. Go. A" and "Know each other better to communicate better. Go. B".
Real estate manager
★★★★★
- IM-6
- 3 Days (21 Hours)
Description
The real estate manager actively contributes to the definition of occupancy standards and development benchmarks, he participates in the development of real estate master plans while ensuring fair rental prices. He manages substantial occupancy budgets, and as such, he has a driving role in generating operating savings and optimizing the cost of the workstation per employee. This reference Real Estate Manager training, thanks to the appropriation of operational methods and tools, ensures greater control of the relationship with lessors, general management and internal customers, to anticipate the implementation of actions linked to sustainable development and corporate social responsibility. It strengthens the links between the Property, Facility and Asset Management functions.
Who is this training for ?
For whom
- Beginner or experienced real estate manager.
Training objectives
Analyze the relationship between the Asset, Property and Facility Management functions.
Contribute to the valuation of the company's real estate assets and the real estate strategy.
25Training program
Before the face-to-face
- A self-diagnosis.
Heart of the job of Real Estate Manager: the Property function
- The main players in the Property market.
- The main real estate cost items.
- Summary: the D.I.E. (Corporate Real Estate Diagnosis).
- The essentials of the regulation of commercial leases.
- The negotiation of a key clause of a lease.
Partnership with the Facility management professions
- The different modes of organization of the Facility.
- The market and the main operators of the Facility.
- The needs of the occupants negotiated in service agreements.
- The key clauses of a contract with a global operator.
- The essentials of HSE regulations.
Real estate function and Asset Management
- The organization within a real estate division, diffused or grouped.
- The diagnosis of your real estate organization.
- The value of the real estate owned, the IRR of a real estate investment.
- Adaptation of the assets to the needs of the company: maintaining assets in the assets, transfer, leasing.
After face-to-face, implementation in a work situation - AFEST compatible
- A strengthening program: "ROI of my action plan", two e-learning modules "The relational skills of the manager. Go. A" and "The relational skills of the manager. Go. B"..
General services: anticipating legal risks
★★★★★
- IM-8
- 2 Days (14 Hours)
Description
Risk analysis and management are increasingly at the heart of every business function. This is therefore the case for General Services managers who are faced with the risks of non-compliance of services entrusted outside the company, monitoring of security measures in the company, distribution of tasks and associated responsibilities between the different functions of the company. Knowledge of a minimum legal framework, the constitution and conservation of evidence, vigilance over areas of responsibility and harm are part of the competence of a General Services manager. This training will provide the tools for reflection and legal management to manage risks.
Who is this training for ?
For whom
- Significant experience in the legal function or in the General Services function.
Training objectives
List the cases where liability is brought into play.
Analyze the risks and manage the evidence.
List the most sensitive legal points.
28Training program
Prevent and manage risks on your premises
- The safety obligation of the employer.
- The criminal delegation.
- Proof of the identification of risks.
- The consultation of the CHSCT, the CE.
- Examples of legal management: waste management; video surveillance; access for people with reduced mobility.
Prevent and manage risk with your service providers
- The legal value of the prevention plan.
- Offences linked to hidden work.
- The risks linked to isolated work.
- The personal protective equipment.
- Permitted machines.
- Abnormal neighborhood disturbance linked to the work.
29Preventing risks in contracts with service providers
- The pre-contractual phase.
- The legal framework for the negotiation.
- The specifications and the response from service providers.
- L 'obligation of information.
- Subcontracting and co-contracting.
- Execution until the end of the contractual relationship.
- The responsibilities of the parties.
- The intellectual property of a service.
Managing risks during the contractual relationship
- The evolution of commitments and the price during the contract.
- Dispute with a service provider.
- Application of penalties.
- The pre-litigation management of a relationship.
- The implementation of reversibility.
- The development and constitution of evidence.
- Negotiation amicable and other dispute resolution.
Dashboard and indicators for general services
★★★★★
- IM-9
- 2 Days (14 Hours)
Description
The General Services and Work Environment function is directly concerned by optimization and cost reduction issues. This is the reason why the Manager of General Services and the Work Environment must develop alongside his 'services' culture, a culture of management and cost control on which he is more and more often evaluated. During this training, the construction and implementation of a dashboard meets this requirement and gives visibility to the actions undertaken vis-à-vis both management and occupants.
Who is this training for ?
For whom
None
Training objectives
Actively contribute to the development and monitoring of the general services budget
Learn to choose the relevant indicators
Identify the key success factors to set up a dashboard
Describe the annual objectives in the dashboard
Manage cost reduction using the dashboard
32Training program
Identify and analyze the main budget cost items
- Take ownership of the cost approach by profession: occupancy costs; adaptation costs; costs of building services and services to occupants.
- Develop the resource-based cost approach: costs of subcontracted services / carried out internally; cost of managing the activity.
- Distribute these costs to the company's budget items
From budget to indicators
- Understand the usefulness of an indicator, comparison and monitoring tool.
- Choose the work units and deduce the relevant indicators.
- Calculate the current value of these indicators for your business
From indicators to annual objectives
- Locate your current performance: internal databases or external benchmarks.
- Develop your budgetary objectives: define your target objectives (for example over 3 years, etc.) and establish their annual programming .
From annual objectives to the cost optimization plan
- Take ownership of the stages of constructing an action plan: list the actions to be carried out and their timetable; design the communication supports.
- Take ownership of the stages of construction a Dashboard: set up the objective monitoring system; measure the progress of the action plan; implement the Dashboard adjustment loop
Training on the EURO Alpha case
- Establish the diagnosis of the costs of the 'facility' of the company EURO ALPHA: identify the optimization levers; integrate the hazards and risk factors.
Revit MEP, initiation
★★★★★
- IM-14
- 4 Days (28 Hours)
Description
Building Information Modeling (BIM) technology is changing the way buildings are designed and constructed. This course will allow you to master the functionalities of Revit MEP in order to create digital models based on a BIM project template in a collaborative work context.
Who is this training for ?
For whomBuilding designers, architects, engineers, project managers, manufacturers, designers, draftsmen, design offices and project management (MOA).

None
Training objectives
Understand what BIM
Discover the graphical interface, work space and help of Revit MEP
Create a digital model based on a BIM
project templateManage a project while respecting the charter and BIM conventions
35Training program
BIM, concepts and principles
- The digital model.
- Categories, Families, Types and Occurrences.
- Project design method.
- Notion of object and view.
- Concept of standard and template.
- Practical work Open a digital model.
User interface
- Project Explorer.
- Navigation in views.
- Creating elevation views linked to project georeferencing.
- Create or delete levels according to the project.
- Hide and temporarily isolate objects.
- Practical work Creation of personalized workspaces.
Modeling a project
- Creation of walls: height, justification, types, intersections, and materials.
- Insertion of openings and configuration.
- Creation of slabs, floors, ceilings, roofs , posts.
- Practical work Modeling a complete project.
36Air conditioning/ventilation/heating (HVAC)
- Heating and cooling loads.
- Create an HVAC system and modify a duct network.
- Create and modify a hydraulic system.
- Practical work Create an HVAC network.
Plumbing/electricity
- Create a plumbing system.
- Create a fire system.
- Create an electrical system.
- Practical work r nModify a plumbing network
Dressing, rendering and virtual tour
- Creation of legends, components, symbols, nomenclatures of quantities and materials.
- Creation of sections, elevations.
- Annotations: dimensions, door and window labels , elevation in plan and section.
- 3D views, camera, natural lighting, artificial lighting, rendering, virtual tour.
- Practical work rnFinalize a project with 'dressing.'}
Layout and print views in a sheet with title block
- Prepare views to place in sheets.
- Set the display of elements to print.
- Print to PDF.
- Practical work Distribute a project in paper and digital format.
37Collaborative work (BIM)
- Manage standardized file formats.
- Administer master files and synchronize.
- BIM data portal, library and library.
- Practical work Create a template while respecting the BIM charter and conventions.
Master the regulations and drafting of commercial leases
★★★★★
- IM-10
- 2 Days (14 Hours)
Description
This practical training will allow you to master the regulations of commercial leases and to understand the obligations and rights of the different parties. You will also learn how to draft certain clauses and secure the renewal, termination and breaking of a lease.
Who is this training for ?
For whom
None
Training objectives
Identify and analyze the key clauses of your commercial leases
Control the monitoring of commercial leases and secure their renewal or termination
Avoid the pitfalls of certain clauses
Prevent the risk of litigation
40Training program
Understanding the legal framework
- The legal regime of commercial leases and the conditions for benefiting from them.
- Commercial lease and professional lease.
- Precarious occupation agreements and exceptional leases .
- Practical work Determine the legal and conventional extensions of a commercial lease.
Know the rights and obligations of the parties
- The rules of public order which are imposed on the parties.
- The legal limits to the obligations imposed by the contract.
- The contractual adjustments.
- Case study Identify the rights and obligations of the parties in the clauses of a lease.
Set the rent and manage its evolution during the lease
- The initial setting of the rent.
- The evolution of the rent during the lease: three-year legal review, indexation clause, indices (ILC/ICC/ILAT).
- Rental charges.
- Exercise: Calculate the indexation of rent.
Identify the strategic and sensitive clauses of a commercial lease
- The duration of the lease.
- The purpose of the premises: related and complementary activities.
- The transfer: information and opposition from the lessor.
- Repairs and maintenance of real estate, distribution of costs between the parties, .
- Exchanges Jurisprudential overview relating to the distribution of work between lessor and lessee.
41Anticipate the end of the lease
- The leave issued by the lessor and for recovery.
- The renewal request.
- Case study Identify the substantive and formal conditions for the issuance of leave.
Terminate a lease
- The termination clause.
- The tenant's bankruptcy.
- Practical work Writing a termination clause.
Exercise the right to renewal
- The conditions of the right to renewal.
- The fixing of the rent for renewal.
- The right of option and the right to repent.
- Case study Identify the possible pitfalls of renewing the lease.
Know and secure the procedure
- The terms of refusal of renewal.
- The setting and collection of rent.
- The payment of eviction compensation.
- Case study Identify the alert points in the event of financial failure of the tenant.
The Lean approach, the essentials
★★★★★
- IM-11
- 1 Days (7 Hours)
Description
This training will allow you to appreciate all the benefits of implementing a Lean approach and to understand all its components. You will thus be able to get involved in the implementation of such an approach.
Who is this training for ?
For whom
None
Training objectives
Understand Lean Management and its interest at each level of the company
Identify the tools and methods of a Lean approach and their purpose
Understand the phases of a Lean approach with the appropriate tools and methods
Know the standards and establish the corresponding progress plan
44Training program
Lean, a radical paradigm shift
- Know the genesis of Lean management: the men who made it happen.
- From Lean Manufacturing to Lean Management.
- Understand this new approach to management: when problems become opportunities for improvement.
- Situate the progress of the action: Gemba.
- Analyze the processes by retaining only the actions with added value for the customer.
- Differentiate between classic continuous improvement and the elimination of waste: the seven wastes.
- Practical work Reflection around the possible "seven wastes" present in the companies of the participants: processes that are too cumbersome, large stocks, travel, unnecessary transport, overproduction, etc.
Methods and implementation of a Lean approach
- Distinguish the 5 phases of implementing Lean management.
- Understand the interest and use the method of analyzing a value stream: Value Stream Mapping.
- Choose Kaizen improvement projects: "step by step improvement".
- Decide on 5S projects for better organization.
- Use the DMAIC cycle to solve problems (Define, Measure, Analyze, Innovate, Control).
- Understand the main tools dedicated to Lean management, project charter, QQOQCP, root cause analysis, etc.
- Practical work Studies of an example of carrying out VSM and Kaizen projects.
- Training in creating a project charter.
45The key to success: concomitant methods
- Preserve equipment for as long as possible with TPM (Total Productive Maintenance).
- Practice 5S as a basis for Total Productive Maintenance.
- Detect deviations from standards with visual management.
- Training to standards with TWI (Training Within Industry).
- Practical work Review of the evolution of opinions on the Lean method and possible perspectives.
- Creation of an action plan using the QQOQCP and the PDCA.
Professionalize your customer service
★★★★★
- IM-12
- 2 Days (14 Hours)
Description
At the end of this course, participants will be able to behave like hospitality professionals. They will learn to enhance the image of the company and respond to the needs of their interlocutors by practicing active listening, questioning and expressing themselves effectively and courteously.
Who is this training for ?
For whom
None
Training objectives
Know the basic principles of communication
Know yourself better to communicate better
Decipher others to communicate better
Remove misunderstandings
Build a toolbox to communicate better
48Training program
Understand the particularities of telephone reception
- Inventory of constraints.
- The impacts of telephone reception on the company's brand image.
- An imperative: offer an initial positive image of yourself, the service requested, your company.
- Collective reflection Group work on the specificities of telephone reception.
Know the best telephone support techniques
- Answer quickly and welcome.
- Successfully make the first contact.
- Take care of your presentation: tone, flow, articulation, rhythm, availability and clarity of communication.
- Ask the right questions to guide the caller and convey the message.
- Practice active listening techniques to build confidence and be sure you have understood correctly.
- Ensure complete support for the interlocutor.
- Scenario Succeed in the first contact on the telephone.
- Group debriefing.
49Welcoming: communication rules applied to physical welcoming
- Know how to welcome: position yourself, know your role and missions.
- The rules relating to listening and empathy.
- The rules relating to 'observation.
- Knowing how to question and reformulate.
- The bodily means of expression: gestures, postures, looks, smile.
- "Positiveness" their attitudes in delicate moments.
- Welcoming the disabled public: their behavior, their way of communicating.
- Selecting the information to provide to a disabled public: the accessibility of the establishment and services.
- Scenario Master communication techniques in physical reception situations.
- Group debriefing.
50Managing complaints: interpersonal communication
- Interpersonal communication: definition, basic techniques.
- Verbal, paraverbal and non-verbal communication.
- The impact of messages, the image conveyed by his behavior (how others see us).
- Assertiveness: self-affirmation.
- The relationship of trust and mutual respect, self-esteem.
- Defuse a difficult situation.
- Attitudes towards the reactions of others: passivity, flight, attack, aggressiveness, manipulation, insinuation.
- Exercise: r nSelf-diagnosis: measure your level of assertiveness.
- Difficult situations with customers.
- Group debriefing.
Create a real estate credit file
★★★★★
- IM-13
- 2 Days (14 Hours)
Description
This course is designed to allow you to master all the steps in setting up a real estate loan. He will introduce you to the different types of loans and show you how to analyze your clients' situation in order to offer them the most appropriate financing options.
Who is this training for ?
For whom
None
Training objectives
Master all the steps in setting up a real estate loan
Know the different types of loans
Analyze the financial and asset situation of clients
Compare the different guarantees
Prepare the financing plan
53Training program
The need of the borrower and accession to property
- Modes of ownership.
- The acquisition of an existing property with financing of works.
- Rental investment.
- The contract for the construction of an individual house.
- Practical work Preparation of a table of the different investments.
Analyze the borrower's situation
- Personal and professional situation.
- Conditions for individuals.
- Matrimonial regimes.
- Tax exemption opportunities.
- Practical work Develop a heritage diagnosis.
Know the different types of credit in the regulated sector
- Home savings loans (PEL).
- Traditional and approved loans.
- VEFA loans.
- Deductibles and deferrals.
- Intermediate interest.
- Practical work Calculate the amount of interim interest.
54Master the characteristics of free sector credits
- The components of the loan.
- The types of credit: installments or not.
- The variable rates capped or not and evolving.
- Mixed rates.
- Credits "in fine".
- Practical work Cytomizing a depreciable loan.
Estimate the tax aspects of loan interest
- The impact on the main residence.
- The impact on rental investment.
- Practical work Estimating tax savings for the main residence , land profits and deficits.
Select guarantees
- The general right of lien and real security.
- The individual guarantee.
- The mutual guarantee.
- Practical work Comparison of different guarantees.
55Prepare the credit contract and the financing plan
- Contracts organized by the provisions of the Consumer Code.
- The TEG and usurious rates.
- The release of funds.
- Insurance.
- Practical work Analysis of a financing plan.
Building drawing training on Revit
★★★★★
- IM-15
- 3 Days ( Hours)
Description
Revit building drafting training is designed to provide participants with the skills necessary to effectively use Autodesk Revit software in the context of architectural design and building documentation.
Who is this training for ?
For whom- Architects, engineers and construction professionals involved in the design and documentation of buildings.
- Students of architecture, civil engineering or related fields interested in gaining practical skills in using Revit.
- Technical drafters and other professionals involved in the production of construction documents.

- Basic knowledge of architecture and construction.
- Familiarity with computer software and use of the user interface.
- Motivation to learn and apply new skills in the field of architectural design.
Training objectives
- allow participants to master the use of Revit to create complete 3D building models
- produce precise technical drawings
- collaborate effectively with other professionals in the construction sector
58Training program
Introduction to Revit
- Familiarization with the Revit user interface.
- Introduction to the basic tools and main features.
Architectural modeling
- Creation of walls, floors, ceilings, roofs and other architectural elements.
- Insertion of doors, windows and other openings with precision.
Creating Views and Sheets
- Using plan, elevation, and section views to document the project.
- Organizing drawing sheets for producing construction documents.
Annotation and sizing
- Adding dimensions, marks and other annotations to clarify drawings.
- Precise sizing of construction elements to ensure consistency and clarity in documents.
Advanced modeling and custom families
- Creating advanced architectural elements such as stairs, ramps, balustrades, etc.
- Using parametric families to customize recurring elements.
Collaboration and project coordination
- Using Revit's collaboration features to work as a team on construction projects.
- Coordinating models with other disciplines such as structural and mechanical.
Change and revision management
- Track model changes and version management.
- Update and revise construction documents based on design changes.
★★★★★
- IM-15
- 2 Days (14 Hours)
Description
Who is this training for ?
For whom
Training objectives
6061Training program
Jour 1 : Cadre général et leasing mobilier
- 1- Introduction au leasing (crédit-bail)
- Définitions : leasing, crédit-bail, location financière
- Rôle des acteurs : bailleur, preneur, fournisseur
- 2- Cadre juridique général
- Réglementation nationale (Code civil, Code du commerce)
- Lois spécifiques sur le crédit-bail
- Règles de validité du contrat (forme, contenu)
- 3- Leasing mobilier : cas pratiques
- Rédaction et analyse d’un contrat de leasing mobilier
- Obligations du preneur (entretien, assurance, usage…)
- Fin de contrat : levée d’option, restitution, renouvellement
- Cas de litiges et jurisprudence
62Jour 2 : Leasing immobilier et enjeux pratiques
- 1- Leasing immobilier : particularités juridiques
- Contrat de crédit-bail immobilier : spécificités
- Régime juridique des biens bâtis et terrains
- Permis de construire, assurances, impôts fonciers
- 2- Aspects fiscaux et comptables
- Traitement comptable selon les normes locales et IFRS
- Avantages fiscaux et obligations déclaratives
- Comparaison avec l'achat classique et la location simple
- 3- Risques juridiques et gestion des contentieux
- Résiliation anticipée, défaut de paiement, sinistres
- Garantie du bailleur et du preneur
- Exemples de clauses sensibles : indemnités, transfert de propriété
- 4- Cas pratiques & échanges interactifs
- Études de contrats réels anonymisés
- Simulation de négociation contractuelle
- Questions/réponses avec le formateur