Description

A growing number of surveys and studies have demonstrated the link between well-being at work and organizational performance.

Developing a quality of life at work policy requires acting at different levels and involving all stakeholders to find lasting solutions.

The training was an opportunity to articulate the concept of RPS, the legal framework and psychosocial risk factors. It also identifies levers and tools to act on the why and how of well-being at work, a source of attractiveness and motivation.

Who is this training for ?

Training objectives

• Give yourself a reading grid to decode the mechanisms of pain at work
  
• Audit your organization to identify risk areas and support points
  
• Act for the cause (organization, culture, HR policies, working conditions, management)
  
• Identify different possible solutions and rely on best practices
  
• Make HR a key player in the RPS prevention system
  
• Identify the keys to success and points of vigilance in the preventive approach
  

Training program

Psychosocial risk: what are we talking about?

• Define the terms: pain, stress, harassment, burnout, violence, lack of respect...
• Painful construction mechanics at work.
• Identify the signs and symptoms of distress.

Legal framework and prevention issues

• Identify risk factors.
• Identifying the factors that concern the company's responsibility: HR policy, organization, working conditions, corporate culture.
• Identify the sources of happiness at work.
• Effects on motivation and performance.

Audit your company against psychosocial risks

• Choose the right tool.
• Create shared diagnostics.
• Identify strengths and weaknesses.

Steps to follow in the prevention process

• Identify the actors. Manage the prevention of PSR.
• Organizational levels of action: organization, management, human resources systems, working conditions.
• Coordinate around an adjusted action plan.

Obtain tools to measure the prevention of psychosocial risks

• Develop psychosocial risk management tools.
• Communicate on progress in prevention.

Well-being at work becomes a strategic obligation

• Define the sources of well-being at work.
• Increase motivation and performance through well-being.

Description

This training dedicated to the spirit of synthesis in writing and orally, provides methodology and tools to identify the essence of a message and reproduce the information with relevance.

The spirit of synthesis is constantly called upon in professional life whether it is:

• quickly write a meeting or project monitoring report;
• summarize technical notes;
• to prepare a report on workplace accidents;
• to write and present a report to his superiors of the meeting that you have just attended in his place, etc.

Who is this training for ?

Training objectives

Extract the essential elements of an oral or written statement.
Organize a synthesis.
Represent the information in writing as well as orally.
Retransmit useful information.

Training program

Know the basics of synthesis

• Distinguish between facts, opinions and feelings.
• Identify the distortions at play in communication.
• Know the basics of synthesis.
• Set rules for carrying out a synthesis.

Extract the essentials of the documents

• Learn reading methods.
• Have an overview using the skimming technique.
• Get to the point using the skimming technique. 'skimming.
• Locate the structure of the text and its common thread through its key words and logical connectors.
• Take notes while reading.

Collect and process oral information

• Understand why we don't understand each other.
• Listen to save time.
• Rephrase to get the essentials.
• Improve your note-taking technique.
• Classify and prioritize information.

Represent information orally and in writing with clarity, precision and conciseness

• Organize your ideas in a plan
• Represent differently depending on the summary to be written.
• Apply the principles of effective writing.
• Improve your oral presentations.

Description

Working in a company involves contacts and exchanges with other employees. This requires a real ability to establish constructive contact, a guarantee of success in communicating effectively with professional contacts. Built to learn the use of 4 essential tools, this NLP training will allow you to acquire the essential skills to better get in touch and communicate.

Who is this training for ?

Training objectives

Enter into relationships with others in a relevant way.
Adapt to each interlocutor.
Adjust your verbal and non-verbal communication.

Training program

44 Before the face-to-face

• A video, a self-diagnosis.

'Non-verbal synchronization' to establish a right relationship

• Enter into contact with the other.
• Establish from the first moments the conditions for the success of the relationship.

'Calibration' to capture emotional feelings Be attentive to your interlocutor.

• Observe each other's emotional reactions.

'V.A.K.O.' to adapt to the style of the other Detect preferred communication registers. Adapt to communicate with the same tone. 'Active listening' to adjust your communication 'Capturing' and taking into account the rhythm of communication.

• Communicate in harmony.

After the present

• The training module 'Practice active listening'.
• The reinforcement program over weeks.
• The e-learning module 'Adapting to the other to communicate better.

4Key information

• Communication does not rely only on language and the choice of words.
• The verbal aspect of communication accounts for approximately % of the exchanges between interlocutors.
• The remaining % of communication passes through body gestures and voice intonations.

1585Certification Assessment of skills to be certified via an online questionnaire incorporating role-playing scenarios (40 minutes).

• To find out more about remote activities A 'SOS communication!' video.
• A training module 'Practice active listening'.
• Two e-learning modules: 'Adapt to others to communicate better.
• Part.
• A' ; 'Adapt to others to communicate better.' ,
• Part.
• B'.

Description

Knowing yourself and understanding the essential mechanisms of human relationships is essential to acting better with others in a professional environment. This personal development training allows you to acquire essential tools that allow you to optimize your professional relationships on a daily basis.

Who is this training for ?

Training objectives

Better manage relationships with your various interlocutors in your professional life.
Anticipate, prevent and adapt your reactions.
Understand the behavior of your interlocutors and adapt to it.
Strengthen cooperation.

Training program

'Assertiveness' to assert yourself

• Dare to assert yourself in your professional relationships.
• Express constructive criticism.
• Scenario Self-diagnosis and scenarios.

'Active listening' to create contact

• Get in tune with the interlocutors.
• Gain their trust.
• Scenario Practical training in active listening in pairs.

Manage your 'stress' better and regain your energy

• Identify your warning signals and respond to your needs.
• Practice simple relaxation techniques.
• Scenario Relaxation workshops and reflections on your stressors and your needs.
• Opening up to others 1 - 'Life positions' to establish cooperation Identifying and overcoming your limits.
• Finding the right position towards - vis-à-vis others.
• Scenario Self-diagnosis, analysis of a text and reflection on one's behavior.

'Element B' for successful relationships with others

• Deep your level of openness and listening.
• Give and receive feedback.
• Scenario Self-diagnosis, perception of other participants and exchanges feedback on behaviors

'The goal strategy' to plan for success

• Clarify your objectives. Implement your winning strategies.
• Scenario Cross-interview in pairs on an individual objective.

Description

Listening, letting go or connecting with others are all important relational attributes. Theatrical improvisation conveys all these qualities, and also those of acceptance and flexibility. With 'no' nothing happens. By saying 'yes' we can move the story and the project forward. 'Yes' develops the strength of listening, agility, valuing others and paying attention to ideas. It provides all the means to achieve a common goal.

Who is this training for ?

Training objectives

Improve your relationships in work and cooperation.
Let go of your certainties to better listen to others and bounce back.
Learn to say yes to advance your projects while remaining in agreement with yourself.
Gain in ease, confidence in self and creativity.

Training program

Before the face-to-face

Experience the power of 'yes'

• The video 'will be fine!' Understand what 'no' causes.
• Accept each other's ideas.
• Assert yourself without denying the other.
• Build together.

Transmit a positive state of mind to those around you

• Welcome and accept new things.
• Listen and focus on others.
• Adapt in all circumstances.
• Use your emotions to bounce back.

Let go Manage your reluctance.

• Agree to trust.
• Expand your availability.

Refine your listening

• Really pay attention to others.
• Listen to communicate better.
• Dialogue to build.

After face-to-face, implementation in a work situation

• The training modules 'Practice active listening' and 'Give positive and constructive feedback'.

Certification Assessment of skills to be certified via an online questionnaire incorporating role-playing scenarios (40 minutes).

• To find out more about remote activities A video 'it's going to work!'.
• Two training modules: 'Practice active listening'; 'Give a positive and constructive feedback.

Description

Current forms of team or transversal work are based on multiple exchanges. For everyone's success, the quality of relationships is essential. Training in transactional analysis is particularly suitable for learning to create dynamic exchanges and build cooperation.

Who is this training for ?

Training objectives

Better decode interpersonal relationships.
Build dynamic, effective and positive relationships with others.
Improve difficult relationships.

Training program

Express the different facets of your personality with

• 'Ego states' Appropriate the 'ego states' model.
• Use them to adapt to various communication situations.

Develop positive 'Transactions'

• Identify the different modes of interpersonal relationships.
• Establish successful relationships.

Valuing your interlocutors in an appropriate way: 'signs of recognition'

• Recognize your interlocutors positively.
• Criticize constructively.
• Scenario Practical exercise 'give signs of recognition'.
• Discover your 'emotional intelligence' Identify effective feelings.
• Manage emotions, sources of tension and conflict.}

Develop win-win relationships with others: 'life positions

• Understand how your perception of yourself and others conditions your relationships.
• Work effectively in a group.

Implement a dynamic of success in your relationships: 'the contract'

• Set realistic and acceptable goals in your professional environment.

Description

Working together effectively certainly requires skills but also and above all the ability to interact appropriately with others. This skill is first worked on by becoming aware of one's behaviors, choices, resistances and feelings in the relationship in order to then be able to choose the most suitable ones and develop one's flexibility. The approach used in this training acts on 4 levels to achieve: greater lucidity in relation to one's behaviors and their impact on others; a higher degree of sincerity in one's relationships; an increased sense of personal determination, choices and responsibility; involvement and personal presence well suited to each situation.

Who is this training for ?

Training objectives

Assert yourself fully and serenely in your relationships.
Foster confidence in your exchanges.
Adapt effectively to your interlocutors.
Use the full potential of emotions. Strengthen cooperative relationships.
Make choices and decide more easily.
Unblock rigid attitudes, sources of disagreement and inefficiency at work.

Training program

Understanding the fundamental principles of trust

• Be lucid with yourself. Speak the truth.
• Show personal determination.

Choose appropriate behaviors for your relationships

• 'How I act towards others; how others act towards me'.
• Know the behaviors and understand those of others.
• Choose behaviors that make the relationship more fluid.
• Identify the image that we project to others.

Increase your personal determination

• Identify your true responsibilities in a situation.
• Know how to choose rather than suffer. Get involved according to your choice.
• Assist yourself in delicate or tense situations with determination.

Manage your feelings and emotions to improve your relationship with others

• 'How I feel towards others, what others feel towards me'.
• Updating your feelings in relationships.
• Decoding and accept those of others.
• Invest yourself in action while taking into account your perceptions

Develop self-confidence to be more successful with others

• 'How I perceive myself and what I feel about myself.
• Develop your self-esteem.
• Overcome your personal rigidities.
• Highlight your deep personal motivations.
• Succeed in your changes by relying on a positive self-image.

Use the method daily

• Enter contact with greater ease.
• Practice more flexibility and agility.
• Express your feelings and emotions.
• Implement what you have learned throughout the training.

Certification

• Assessment of the skills to be certified via an online questionnaire integrating role-playing scenarios (40 minutes).
• The innovative pedagogy leads participants to experience confidence while developing their relational skills by depth through circular feedback exercises, mini-assessments, scientifically validated FIRO® Element B®, Element F®, Element S® tests and visualizations.

Description

Retiring positively enhances both the person and the company. A place for reflection and discussion, this retirement preparation training is a unique opportunity to consider your departure while building your future. It facilitates the passage of this important stage with a view to renewal. This training does not cover the administrative aspects of retirement.

Who is this training for ?

Training objectives

Approach retirement with more peace of mind.
Move forward in the realization of your personal retirement project.
Maintain your health capital.
Acquire better knowledge of the provisions concerning your assets.

Training program

Retirement, a change of life

• Identify what is changing. Find your way around the stages of this change.
• Scenario Brainstorming then didactic summary presentation.

Living your retirement with meaning and pleasure

• Explore the meaning to be given.
• To undergo or to choose?
• The values ​​to be satisfied.
• Scenario Guided exploration of desires and apprehensions of everyone.

My retirement life plan

• Identify your priority needs.
• Thwart your restrictive messages.
• Develop your project.
• Scenario Self-diagnosis then development for each participant of its identified priority points.

Preserve and pass on your heritage

• Wealth management.
• Inheritance law and taxation: preparing your estate.
• Scenario Questions and answers with a heritage expert.

Manage your health capital

• The fight against physical and psychological aging.
• The necessary medical supervision.
• Health, hygiene and balance of life.
• Update in situation Questions and answers with a doctor.

Certification

• Assessment of skills to be certified via an online questionnaire integrating scenarios (40 minutes).
• Assessment of the transfer of acquired knowledge to validate implementation in a work situation

Description

A source of self-confidence, self-esteem is at the heart of personal success, teams and businesses. It develops throughout life. Better self-esteem provides more kindness and lucidity about oneself. It invites you to accept yourself and surpass yourself. This training provides the means to gain confidence on a daily basis.

Who is this training for ?

Training objectives

Develop self-esteem at work.
Increase self-confidence.
Create confidence in relationships.

Training program

Before the face-to-face

• The 'it's going to be okay' video.
• A self-diagnosis to assess your level of self-confidence.

Clarifying the concept of self-confidence

• Self-esteem according to Will Schutz's FIRO® theory.
• The links between: behaviors, feelings and self-esteem.
• The dimensions that contribute to the creation of the self-concept.
• 3 strong pillars of self-confidence.
• Behaviors and feelings towards oneself.
• the impact of these in one's relationships with others.
• Scenario Mental imagery, physical experiments.

Become aware of your level of self-esteem

• Self-image: mental imagery, self-perception…
• Self-esteem through physical sensations.
• Defense mechanisms and solutions.
• Scenario Self-perception, feedback.

Develop self-confidence in line with your deep aspirations Self and self-ideal.

• The person I want to be.
• Personal obstacles to good self-esteem.
• Methods to develop self-esteem.
• A high level of self-esteem.
• The consequences of self-esteem on relationships.
• Trust with others.
• Performance.
• Scenario Systemic constellations, visualization.

Description

How to optimize customer relations and build a long-term relationship of trust that generates satisfaction, loyalty and reflects on the company's image and its results? This training invites you to work on 7 tools to make a difference through the quality of your relationships with your customers.

This relationship is built and worked on by acting on relational and emotional levers which make it possible to nourish the needs of customers and their own.

Who is this training for ?

Training objectives

Create relationships of trust with customers by taking better account of their needs and your own.
Build customer loyalty for a long time.
Satisfy customers, even the most difficult.
Find how to do better for your customers.

Training program

Play on all dimensions of the relationship

• Clarify your personal representations of the client.
• Know yourself better to better understand the client.
• Exceed your personal limits.

Be an actor in the relationship

• Be aware of your role.
• Choose your attitude clearly.
• Avoid fatal errors.

Understand the customer and make yourself understood by them

• Listen, hear and feel the customer's needs.
• Understand the customer's reasoning.
• Speak with sincerity and transparency.

Develop your personal impact with the client

• Have self-confidence.
• Get involved with real pleasure.
• Use the emotions present in the relationship.

Value your customer

• Personalize the contact.
• Give the customer a good image of himself.
• Welcome customers completely, even demanding ones.

Co-produce an effective interaction with the customer

• Respect the person and their needs.
• Involve the customer in the choice of solutions.
• Clarify and make commitments more reliable.

Develop proximity with the customer

• Access the customer's feelings.
• Identify their fears.
• Pleasantly surprise your customers.

Description

Many professionals feel a growing need to better understand their personal functioning. This MBTI ® training allows you to both identify your preferences and better understand your differences with others. This training provides each participant with new keys to optimizing their relationships.

Who is this training for ?

Training objectives

Become aware of your impact on others.
Develop your qualities and potential.
Improve your relational effectiveness and managerial performance.
Better understand your personal functioning.

Training program

Know the structure of MBTI ® The orientation of energy.

• Methods of perception.
• Decision criteria.
• Organizational methods.

Explore the 16 personality types according to the MBTI ® Personal preferences.

• How each type works.
• The potential strengths and weaknesses.
• The personal development path.

Understand the personality type of your interlocutor

• What energizes him.
• How he processes information.
• How he decides.
• His relationship to time.

Develop your relational effectiveness

• Value individual differences.
• Use these differences constructively.
• Optimize your management style.
• Apply the model to situations difficult.
• Apply the model to the functioning of your team.

Description

Influence is the ability to act on others or situations while respecting the interests of each person. Influencing is essential to obtain results. Tools and methods are needed to achieve this. Those of NLP are proven. At the same time, drawing the line between influence and manipulation is important. Manipulation does not respect others or their interests. This distinction is strongly present in each technique, each tool, each training objective.

Who is this training for ?

Training objectives

Demonstrate flexibility and be comfortable.
Develop high-quality relationships.
Influence constructively.
Better manage your emotions.

Training program

Before the face-to-face session A video and a self-diagnosis.

Create the right relationship: 'synchronization'

Decoding emotions and feelings: 'calibration'

Adapting your communication to the perceptions of others: 'the Vako'

Choosing your 'verbal communication'

Understanding others well: 'active listening'

Ask the right questions with 'the metamodel'

Present your ideas flexibly: 'reframing'

Building your successes: 'the objective strategy' Developing your flexibility

Align your projects and objectives with your values: 'logical levels'

Prepare and motivate yourself to succeed: 'visualization'

Mobilize your energy and resources: 'anchoring resources'

Managing unnecessary emotions and stress: 'simple dissociation'

After the face-to-face session, implementation in a work situation The e-learning modules and a 7-week reinforcement program allow the know-how to be anchored.

Certification

• Assessment of skills to be certified via an online questionnaire integrating scenarios (40 minutes).
• To find out more about remote activities 1 - A 'SOS communication!' video. ',
• Two e-learning modules: 'Adapt to others to communicate better. Part A'; ,
• A training module 'Practice active listening'.

Description

Flexibility is the ability to adapt to others by taking into account their communication methods to better convey your messages. Techniques are needed to achieve this. This training in these NLP techniques proves to be very effective in a professional situation.

Who is this training for ?

Training objectives

Better get your messages across.
Achieve well-prepared communication objectives.
Positively influence.

Training program

Establish the relationship successfully

• Make contact accurately.
• Listen to the rhythm of communication.
• Maintain communication through 'non-verbal synchronization'.
• Scenario Simulation and theoretical contribution.

Adjust to each other's emotional feelings

• Be attentive to your interlocutor through 'calibration'.
• Take into account the other's reactions.
• Scenario Recognize the 6 basic emotions on photos

Communicate in tune

• Enter the other's world thanks to 'V.A.K.O.
• Play on preferred communication registers.
• Scenario Case study: describe a situation in the different channels of perception

Dialogue flexibly with your interlocutor

• Communicate in harmony through 'verbal synchronization'.
• Listening deeply through 'active listening'.
• Ask relevant questions with 'the metamodel '.
• Scenario Application of the 3 techniques

Present your ideas positively

• Take into account the values ​​of your interlocutor.
• Treat objections through 'reframing'.
• Scenario Training in reframing in professional situations.

Build your interpersonal communication scenario

• Develop your communication 'objective.
• Imagine your successful communications.
• Visualization scenario and concrete case on a real objective.

Description

Who is this training for ?

Training objectives

Training program

Manage your choices

• Know yourself better to evolve better: a deep 'dive' into yourself Representations of choice.
• Secondary benefits.
• Take responsibility for your choices.
• The beliefs that 'restrict' me.

Trust each other

• Understand your self-perception.
• Enhance your self-esteem.
• Face your doubts.
• Access your 'Essence'.

Become self-aware

• Identify your behaviors.
• Understand your feelings and emotions.
• Overcome your rigidities for more flexibility.

Define your unique contribution Current self and future self.

• The roles of his life.
• Outline his unique contribution.

Moving from unique contribution to mission

• Build on your career path.
• Define your personal mission.
• Build your trajectory: 'go back' towards your concrete project Project yourself into your future professional life .
• Identify professional objectives consistent with its mission.

Convert your mission into a professional objective

• Visualize the different stages of career development.
• Experiment and situate yourself in these stages.
• Become aware of the transformation processes.
• Formulate your professional objective.

Moving from big steps to action

• Identify the main 'steps' to take on the path.
• Undertake the actions to achieve these steps.
• Plan your plan B: what I will do if I can't do it.
• Present your project.

Description

How to be convincing? How to have a real presence to pass the ramp in meetings, in interviews and in public? Like the actor: find the right energy, harmonize words and gestures, form and content. Be comfortable and put your interlocutors at ease. This training is a good way to learn to overcome your apprehensions and be able to express yourself with more personal charisma.

Who is this training for ?

Training objectives

Assert yourself with confidence.
Express your charisma wisely.
Listen to others fully.
Manage your emotions more simply.
Adopt consistent body language.

Training program

Make stage fright your ally

• Change your vision of stage fright.
• Prepare yourself physically.
• Experience the audacity of theatrical play.
• Use the energy of stage fright to mobilize, listen, bounce back.
• Scenario Training exercises to tame stage fright.

Have confidence

• Exceed your limits, alone in front of an audience.
• Overcome your apprehensions.
• Experience the bodily well-being of self-confidence.
• Measure the impact of the trust granted on others.
• Scenarios Simulations to become aware of one's resources, experience self-confidence and measure the impact on others.

Take advantage of your emotions

• Differentiate between emotion and emotionality.
• Knowing emotions and accepting them.
• Feeling your emotions and transmitting them.
• Use your emotions for lively and convincing communication.
• Scenario Improvisation and exploration exercises to use your emotions effectively and convince.

Expand your range of expression

• Develop your listening skills to create a climate of complicity.
• Cultivate your potential for sympathy to establish real contact and security.
• Playing 'humor to: relativize; relax. Play your role to better control the situation.
• Creative situations to know how to use humor, relativize, energize and bounce back

The key to oral success: presence

• Assimilate the 3 secrets of the speaker: voice; gaze; posture.
• Find your place in space. Remove your 'refuge masks' to gain presence.
• Be consistent to obtain audience support. Scenario Training to develop your presence and charisma.

Description

Having the keys to relax, knowing how to calm your mind, getting your breath circulating are precious allies to get through certain moments in our professional and personal lives. This course will provide ways to develop the quality of your attention, make yourself mentally available, and better manage your energy on a daily basis.

Who is this training for ?

Training objectives

Learn to relax physically.
Better manage your emotions and know how to calm your mind.
Apply a personalized program to relax physically and mentally on a daily basis.

Training program

Before the face-to-face

• A video, a self-diagnosis and a first tool.

Better understand stress, its impact on our daily lives Define stress.

• Measure the impact of emotions on the body and mind.
• Make the link between stress - emotions - body - breathing.

Learn to release pressure, center yourself Evacuate physical and mental tensions in the face of a stressful situation.

• Feel your body.
• Develop your body awareness.

Calm your mind

• Become aware of your breathing.
• Practice mental calm to prepare for an interview.
• Be in the present moment, practice mindfulness.

Relax deeply

• Learn to relax physically, bodily and emotionally.
• Recharge your batteries deeply, recover your energy.

Cultivate letting go in the face of everyday hazards

• Make room for your different sources of satisfaction.
• Dare to laugh for no reason.
• Find spontaneity.

After face-to-face, implementation in a work situation

• A transposition program with one challenge per week for weeks.

Description

Emotions don't stop at the company door. They come in and work with you. Instead of pushing them away, it's better to tame them! Emotion is a form of intelligence, a skill that is based on awareness of oneself and one's own feelings and feelings. This ability extends into listening to others and creates greater effectiveness in interpersonal relationships. The purpose of this training is precisely to help you develop this emotional intelligence.

Who is this training for ?

Training objectives

Take emotions into account in professional relationships.
Develop your emotional openness.
Apply a personalized program to manage your emotions.

Training program

Know yourself better in relation to emotions

• Understand emotional intelligence skills.
• Measure your emotional quotient with a self-diagnosis.
• Recognize the risks and effects of ineffective emotion management .
• Scenario Self-diagnosis 'emotional quotient'.

Understanding how emotions work

• The different emotions: primary, secondary and background.
• The main emotional mechanisms: from trigger to adaptation behaviors.
• The impact of emotions on perception, behavior and relationships.

Develop your emotional awareness

• Feel, explore your emotions.
• Identify learned emotional dysfunctions and more appropriate emotions.
• The impact of unmanaged emotions.
• Scenario Self-listening workshops, guided visualizations and videos.

Managing your emotions

• Express and share your emotional feelings.
• Overcome your irrational fears.
• Manage your emotions in tense relationships.
• Manage your emotions background.
• Scenarios Scenarios and self-reflections.

Description

Emotions don't stop at the door of your job. They come in and work with you. Instead of pushing them away, it's better to tame them! Emotion is a form of intelligence, a skill that is based on self-awareness and one's own feelings and feelings. This ability extends into listening to others and creates greater effectiveness in interpersonal relationships. The purpose of this training is precisely to help you develop this emotional intelligence.

Who is this training for ?

Training objectives

Enrich your relationships with stimulating or pleasant emotions
Deal with unpleasant emotions, yours and those of others
Strengthen your emotional balance
Better manage tensions and conflicts

Training program

Demystify emotions

• As much as reason, emotional intelligence plays an important role in thinking, relationships and decisions.
• Understanding emotions, knowing how to name them, sharing one's feelings brings better balance and contributes to greater professional efficiency.

1 - Know yourself better in relation to emotions

• Measure your emotional quotient.
• Identify the risks and effects of ineffective management of emotions.

2 – Understand how emotions work

• Discover essential emotions.
• Understand the logic of emotions - trigger - emotion - need.
• Identify learned emotional dysfunctions.

3 – Take advantage of emotions

• Express your emotional feelings through positive communication.
• Listen to the emotions of others with empathy.
• Learn to relax - intellectually - emotionally - physically.

Description

Letting go in the company, what does that mean? 'Let go' means taking a step back, shifting your perspective on events. 'Let go' is neither 'letting go' nor 'letting go'. It is, on the contrary, accepting 'what is', and finding solutions to 'deal with it', differently! As a result, stress decreases, confidence develops, motivation increases, efficiency improves and the smile returns. 'Let go' means optimizing your energy and using it best for the company and the teams. This training, with Palo Alto's paradoxical approach, will help you 'shift'.

Who is this training for ?

Training objectives

Find the right perspective from events and professional situations.
'Let go' without 'letting go'.
Provide creative responses to difficult events.
Reduce tensions through humor and creativity.

Training program

Understand how it works in relation to

• 'letting go' Take stock of yourself based on a self-diagnosis.
• Identify your areas of tension. Identify the advantages of not 'letting go'.
• Locating the seven poisons of 'letting go'.

'Let go' to empower your employees

• Help the employee to 'let go'.
• Improve your managerial posture to take responsibility.
• 'Let go' in relation: esteem; confidence; autonomy.
• Remove the brakes on 'letting go'.

Dare to be bold!

• Take risks without danger.
• Manage objective fears and subjective fears.
• Resolve your ignorance.
• Explore your limits and get out of your comfort zone.

Practice humor and creativity

• Unblock situations.
• Experiment with reframing and humor.
• Broaden your perspective on others and events.
• Cultivate relaxation and vigilance, the two secrets of 'letting go'.

Description

Knowing yourself and understanding the essential mechanisms of human relationships is essential to acting better with others in a professional environment. This personal development training allows you to acquire the first essential tools that allow you to optimize your professional relationships on a daily basis.

Who is this training for ?

Training objectives

Adapt your behavior to professional situations.
Develop professional, harmonious and effective relationships.
Improve the effectiveness of your relationships.

Training program

'Assertiveness' to deal with difficult relationships

• Identify ineffective and effective attitudes.
• Assert yourself and develop your self-confidence.
• Scenario Self-diagnosis.
• S

'Emotional intelligence' to share your feelings with ease

• Understand how emotions work.
• Express your emotion in a constructive way with the DESC method.
• Scenarios Training scenarios.
• Another form of intelligence to assert yourself.

'Active listening' to really listen to your interlocutors

• Adjust your verbal and non-verbal behavior.
• Maintain harmonious and effective communication.

'The F.I.R.O theory' for developing sincere relationships with others

• Deep your level of openness and listening.
• Give and receive constructive feedback.
• Scenario Self-diagnosis, perception of other participants and exchanges of feedback on behaviors.

'Stress management' to relax, recharge your batteries and act better

• Practice simple physical and mental relaxation techniques.
• Manage your stress and regain your energy.
• Relaxation workshop scenarios.
• Living differently with stress is possible.
• Everyone can act immediately on their stress by learning very quickly to manage the emotional impact.
• Having physical relaxation reflexes and mental is possible very simply.

Description

This training offers a new approach that operates on the levers of personal and interpersonal effectiveness. It improves the ability to cope with change, provides the means to establish relationships of mutual trust to build effective teamwork and deals with conflict resolution. Finally, it increases everyone’s involvement.

Who is this training for ?

Training objectives

Increase your personal (independence) and interpersonal (interdependence) effectiveness.
Express your personal leadership.
Think and work in synergy with others.
Cultivate your skills.

Training program

Habit 1: Be proactive®

• Understand the importance of your choices.
• Overcome the reluctance to take initiative.
• Learn to achieve your goals.

Habit 2: Know from the start where you want to go®

• Define your personal mission.
• Take stock of your objectives and values.
• Take your interests into account.

Habit 3: Put priorities first®

• Putting the important before the urgent.
• Balancing professional and personal life.
• Learn to manage time and stress through effective planning.

Habit 4: think win-win®

• Think in terms of mutual benefits.
• Create an environment of trust and loyalty
• Establish agreements with your interlocutors.

Habit 5: Seek first to understand, then to be understood®

• Listening so that others feel understood.
• Knowing how to make yourself understood.
• Achieving your goals.

Habit 6: practice synergy®

• Reap the rewards of true teamwork.
• Resolve conflicts using new alternatives.
• Avoid bad compromises. Scenario

Habit 7: sharpen your faculties®

• Discover the importance of continuous improvement.
• Identify activities to increase your skills.

Description

Leadership is the personal ability to bring others with you into a collective project through their voluntary membership. Whether you have a hierarchical link or not, this ability makes the difference in obtaining higher professional performance. Exercising leadership requires understanding and integrating the psychological resources of women and men so that they together accomplish the professional project that unites and mobilizes them. This training allows you to take inventory of your essential personal skills to develop and strengthen your leadership.

Who is this training for ?

Training objectives

Act as a leader according to your personal qualities.
Obtain better collective results.
Implement your personal progress plan.

Training program

To be or not to be a manager and to have leadership

• Understand the functions of leadership.
• Evaluate your personal skills as a leader.
• Take into account your individual qualities.

Develop your leadership skills

• Assert yourself through your presence.
• Assume your choices and your determination.
• Listen to understand.
• Dare to speak clearly and truthfully .

Facilitate membership through attitude

• Use the psychology of relationships.
• Explore your relationship profile.
• Enhance your self-image to others.
• Raise your personal resistance.

Implement your own leadership style

• Build on your strengths.
• Identify your areas of progress.
• Define your development project.

TRAINING TO IMPLEMENT YOUR LEADERSHIP

• Knowing oneself and others is fundamental to achieving the highest efficiency and performance of a leader, a team and an organization.
• This training is inspired by the Human Element® by Will Schutz which gives the human dimension a preponderant place in the success of organizations.
• Thousands of managers and executives are trained in these powerful tools, continually enriched and adapted to the culture of organizations by Cegos.
• From these years of experience, Alain DULUC, Cegos manager, wrote the reference work

Description

Numerous studies show how self-esteem is at the heart of the performance of people, teams and companies. Self-esteem, the source of self-confidence, is a process that is nourished and cultivated throughout life. Better self-esteem provides more kindness, lucidity, self-awareness and is an invitation to accept and surpass oneself. This self-esteem training provides the means to gain daily confidence, a guarantee of professional efficiency and success.

Who is this training for ?

Training objectives

Increase your self-confidence.
Have self-confidence at work and express your qualities.
Foster confidence among employees.

Training program

Appropriate the mechanisms of self-esteem

• Define self-esteem and self-confidence.
• Take stock of yourself.
• Cultivate your personal development process.
• Scenario Self-diagnosis and feedback: each participant is in terms of self-esteem.

Strengthen your personal foundations of self-esteem

• Get involved in your relationship with yourself.
• Develop a fair position in relation to others.
• Strengthen your sense of internal security.
• Discover your essential identity.
• Scenario Directed positive visualization and individual presentation of your qualities.

Self-esteem to develop your confidence

• Recognize your importance and uniqueness.
• Remain in agreement with your deep motivations and values.
• Act by achieving your goals and your life project.
• Scenario Personal assessment test and practical exercise on recognition signs.

Create a climate of trust

• Develop self-esteem in professional relationships.
• Strengthen the self-esteem of employees.
• Scenario Presentation and practical exercises on the tools DESC and CNV.

Description

What our trainees say after this training: 'I recognized myself in the examples given by the trainer', 'I regained confidence in myself, 'I want to dare'. Self-affirmation is based on simple, effective and easily usable techniques. It allows you to find within yourself the resources to develop your self-affirmation, dare to be yourself and have your value recognized.

Who is this training for ?

Training objectives

Know yourself better.
Develop confidence and assertiveness.
React effectively in a relationship.
Deal with negative behavior.
Deal with disagreements.
Say things diplomatically.

Training program

Take stock of your relational style

• Better understand your relational style.
• Identify the 3 ineffective behaviors: passivity; aggressiveness; manipulation.
• Identify the causes and consequences for yourself and for others of these behaviors.
• Strengthening self-affirmation. Scenario Use of the results of individual self-diagnosis

Respond to passive, aggressive and manipulative behavior

• The 4 dragons of passivity and appropriate responses.
• Deal with aggressiveness using proven techniques.
• Recognize and defuse manipulation.
• Scenario Development of courses of action in subgroups.

Know how to give constructive criticism

• Prepare criticism well with the DESC method.
• Practice formulating it in a positive way.
• Scenarios Scenarios to express constructive criticism .

Dealing with criticism

• See criticism as information and not as a challenge.
• Respond calmly to justified criticism.
• Manage aggressive criticism with relevant and reliable techniques .
• Scenario Training and identification of good practices.

Assert yourself quietly in a relationship

• Dare to ask. Know how to say no when necessary.
• Develop your sense of repartee.
• Scenario Processing of real-life situations to anchor positive practice.

Build your self-confidence

• Rely on your qualities and successes to gain self-confidence.
• Positiveize the difficulties. Silence the little negative voices that discourage us.
• Reload its batteries.
• Scenario Exercise to explore one's obstacles, one's resources and personal assessment.

Description

Drawing on discoveries from neuroscience, American researcher Ned Herrmann has highlighted 4 main types of information processing: analytical, concrete, relational, imaginative. Everyone uses them unequally. This training gives you the means to better use all these forms of intelligence to communicate better in your work.

Who is this training for ?

Training objectives

Understand your own communication style
Identify that of others
Adapt to your usual contacts
Select and formulate your arguments to convince

Training program

Before the face-to-face

• An e-learning module to discover Ned Herrmann's 'brain preferences' model and self-diagnosis to determine your HBDI profile © .

Discover the foundations of communication The criteria for effective communication.

• The precise elements of successful daily communication.
• The mechanisms of thought.
• Information processing and professional behavior.

Identify your communicator profile Determine your communication style by analyzing your profile.

• Identify your strengths and areas for improvement.

Identify the profile of your usual contacts

• The main styles of intelligence: expertise; organization; relationships; imagination.
• What motivates each style.

4Adapt easily and quickly to others Understand the way people think and act.

• Adapter sa communication et son argumentation.

Implement a personalized development program Take inventory of your preferences and potential. Develop your concrete action program. After face-to-face, implementation in a work situation

• Take one challenge per week for weeks.

Description

Getting your messages across and making yourself understood is absolutely necessary to positively influence your professional environment. Achieving this without manipulation requires effective and relevant communication tools and control. Built around 7 tools chosen for their relevance, this NLP training will allow you to sustainably acquire the essential skills to communicate better.

Who is this training for ?

Training objectives

Adapt to your interlocutors
Clarify your objectives to better achieve them
Mobilize your personal resources depending on the situation
Demonstrate flexibility in exchanges

Training program

Adjusting to the interlocutor: 'synchronization'

• Coordinate your verbal and non-verbal communication.
• Adapt to the language of others.
• Scenario Training in the use of different communication channels perception.

Being interested in the emotions of others: 'calibration'

• Observe your interlocutor closely.
• Decode your feelings.
• Scenario exercises for recognizing the 6 basic emotions.

Mobilize your energy: 'self-anchoring of resources'

• Find resources adapted to each situation.
• Activate your resources.
• Scenario Self-anchoring of helping resources for a future situation.

Turning a problem into a goal: 'the goal strategy'

• Define a precise, positive and operational objective.
• Program your objective over time.
• Scenario Use of the objective strategy in a professional situation .

Preparing for success: 'visualization'

• Define a realistic goal.
• Motivate yourself to achieve your goal.
• Scenario Individual visualization of your future successes.

Present your ideas flexibly: 'reframing'

• Reframe in a positive way. Reframe to put things into perspective.
• Scenario Training in reframing professional situations.

Inform yourself precisely to understand the interlocutor: 'the metamodel'

• Identify imprecisions in language.
• Ask the relevant questions.
• in a situation Training to ask the appropriate questions.

Certification

• Evaluation of skills to be certified via an online questionnaire integrating scenarios (40 minutes).
• To find out more about remote activities A 'SOS communication!' video.
• Two e-learning modules: 'Adapt to others to communicate better.
• Part. A' ; .B'.

Description

As soon as there is a relationship between two people, there is communication and for there to be understanding, listening is the basis. In your professional activity, your listening skills are therefore fundamental. It is based on the ability to welcome others, the intention to receive and seek to understand the point of view of the interlocutor while keeping a fair distance from emotions. Listening, beyond words, requires vigilance of all our senses to decipher the power of our communications, this is the challenge of this listening training.

Who is this training for ?

Training objectives

Listen carefully to understand.
Observe to decipher the unsaid.
Listen to your professional interlocutors beyond words.
Opening up to others to increase the effectiveness of the relationship.
Listen to be understood.

Training program

Create the conditions for fruitful listening

• Be aware of your personal filters so as not to interfere with your interlocutor's communication.
• Adapt to the verbal and non-verbal register of your interlocutor.
• Establish a relationship of trust through your listening skills.
• Keep your listening skills in interviews: face-to-face in a group.
• Prepare your interviews in person; 5 steps. Simulation interviews on listening conditions.

Get to know yourself better by listening

• Carry out a self-diagnosis of your listening quality.
• Locate yourself on the 6 reference attitudes.
• Measure your listening level based on your degree of openness to oneself and to others.
• Practice reformulation.
• Scenario Self-diagnosis on the 6 listening attitudes and individual exploitation.

Take care of the relationship

• Focus on your interlocutor.
• Listen to body language to establish contact and maintain the relationship.
• Practice putting yourself on the same page wavelength' than one's interlocutor to establish a listening relationship during an interview.
• Scenario Exercise on proxemics and the different components of listening.

Refine the content of the exchanges

• Define your personal frame of reference.
• Handle the art of questioning: go beyond what is said by clarifying the language of your interlocutor.
• Become aware of your listening filters.
• Active listening: from judgment to reformulation.
• Scenario Testing the key success factors of active listening .

Training to acquire reflexes

• Master listening techniques in interviews.
• Participate in a meeting.
• Progress with feedback from others.
• Implementation situation Training in a face-to-face situation.

Description

The company needs leaders at all levels of its organization, and especially local leaders. Acting as a leader means allowing everyone to function at their best, in their team and around them. This training allows you to discover your personal leadership skills.

Who is this training for ?

Training objectives

Feel confident in your role as leader
Foster trust with your team to cooperate better
Act as a local leader with everyone

Training program

Add a dimension to your role: leadership

• Clarify leadership and its relationship to management.
• What employees expect from a leader.
• Become aware of your own leadership qualities.

Know yourself better and understand others better

• Evaluate your behavior in relationships.
• Identify the image you project to others.
• Give and receive feedback.

Assert your leadership

• Promote positive and constructive contacts.
• Adjust your level of control.
• Communicate and dialogue frankly.

Act proactively: the objective strategy

• Know how to choose rather than suffer.
• Define a precise and operational objective.
• Motivate yourself to achieve an objective.

Certification

• Assessment of skills to be certified via an online questionnaire integrating scenarios (40 minutes).
• Training to implement leadership This training is inspired by the Element Humain ® by Will Schutz which gives the human dimension a preponderant place in the success of organizations.
• Its designer, Will SCHUTZ, was one of the greatest consultant researchers in organization.
• All of his work shows how knowledge of oneself and others is fundamental to achieving the highest efficiency and performance of a leader, a team and an organization.
• The close links between confidence, motivation, 'self-esteem' and collective performance are highlighted and reinforced.
• For more than 25 years, thousands of managers and executives have been trained in these powerful tools continually enriched and adapted to company culture by Skills Campus.
• From these years of experience with numerous clients, Alain DULUC, Skills Campus manager, wrote the reference work 'Leaders, inspire confidence' (Dunod), prefaced by Will SCHUTZ.
• Two certified Human Element consultants (LHEP) co-lead groups of more than 8 participants.
• They guarantee support from each person and the management of the group process.
• They are specialists in supporting managers, leaders, teams and companies.
• To find out more about remote activities A video 'My style of leader'.

Description

Organizations that are increasingly cross-functional and networked function optimally when people know how to manage the tensions inherent in this type of functioning. A better understanding of human relationships allows you to better enhance your professional relationships through greater shared trust. People accept each other, enrich themselves with their differences, establish more authentic human relationships, create stronger synergies and more productive and tension-free working relationships.

Who is this training for ?

Training objectives

Gain confidence in your professional relationships.
Act with determination.
Cooperate in a more serene manner.

Training program

Get to know yourself better

• Recognize and understand relational behaviors.
• Identify the image that one sends to others.
• Become aware of the feelings of others towards oneself.

Dare to 'speak the truth'

• Foster an atmosphere of openness and sincerity.
• Dare to tell the truth to others without fear or aggression.

Increase your personal determination

• Know how to choose rather than suffer.
• Get involved according to your choice.

Develop trusting working relationships

• Get in touch with more ease.

Description

Conflict is part of business life due to the divergence of interests between parties. Organizations that have a culture of cooperation significantly underperform compared to organizations with a culture of conflict. However, the desire to cooperate comes up against distrust which creates tensions and sometimes fuels unnecessary and costly conflicts. This can be avoided and overcome by appropriate working methods on the one hand and relational know-how on the other. This makes it possible to mobilize the capacities of actors to trust each other to resolve problems, overcome conflicts and maintain a culture of long-term cooperation.

Who is this training for ?

Training objectives

Sincerely choose to cooperate.
Defuse the temptations of conflict.
Practice frank dialogue and real listening.
Establish a climate of long-term trust.
Resolve problems and conflicts.
Develop the ability to negotiate and consolidate agreements.

Training program

1 - Intend to cooperate

• Get away from defensive attitudes.
• Focus on the relationship.

2 – Create confidence

• Create a climate of dialogue.
• Allow interlocutors to feel safe.
• Tackling difficult subjects.

3 – Take responsibility

• Make the decision to act.
• Assume the consequences of your actions.

4 – Be aware of yourself and others

• Know yourself better.
• Rely on your qualities.
• Explore your own difficulties.
• Understand your interlocutor.

5 - Solve problems

• Find solutions through negotiation.
• Build trust.

Description

Asserting yourself without fear or aggression in your professional relationships is a very important key today to succeed with others. Assertiveness techniques allow you to deal with common daily tension situations and avoid generating them yourself. This method helps limit aggressiveness, passivity or manipulation in usual relationships. This introductory training in the first tools helps you develop your attitude to assert yourself positively in your professional relationships.

Who is this training for ?

Training objectives

Implement the first actions to better assert yourself
Adjust your behavior to that of others with more confidence
Solicit others positively
Know how to criticize accurately

Training program

Identify your assertive profile in a professional context

• Understand your mode of operation.
• Identify your ineffective behaviors.
• Develop self-assertion: become assertive.
• Implementation situation Self-diagnosis

Behaviors that disrupt: knowing how to deal with them

• Defuse aggressiveness. Act in the face of passivity.
• Avoid the pitfalls of manipulation.
• Scenario Development of courses of action under groups.

Provide constructive criticism

• Prepare your criticism.
• Explain yourself using the DESC method.
• Scenarios Scenarios to express constructive criticism.

Say no assertively

• Say no when necessary.
• The right attitude to say no.
• Scenario Training for 'saying no', setting limits and assessment staff.

Description

Asserting yourself positively in your professional relationships is a key to success for yourself and for others. Training in assertiveness and conflict management is an excellent entry point into a personal development journey. It allows you to draw from within yourself useful resources in order to deal with professional conflict situations generated by passive, aggressive and manipulative attitudes.

Who is this training for ?

Training objectives

Limit your ineffective reactions in a relationship
Dealing with ineffective behavior
Develop self-confidence
Deal with disagreements
Express requests and criticism constructively
Assert yourself through your physical and emotional presence

Training program

Know your relationship photography

• Discover your assertive style.
• Implement the practical keys to an assertive attitude.
• Scenario Individual self-diagnosis of assertiveness.

Respond to destabilizing behaviors

• Deal with passivity, aggressiveness and manipulative behavior.
• Find appropriate responses to remain assertive.
• Scenario Development of avenues for action action in subgroups

Express constructive criticism

• Prepare your criticism with the DESC method.
• Practice how to formulate it assertively.
• Scenarios Scenarios to express constructive criticism.

Dealing with reviews

• Transform criticism into useful information.
• Use tools that allow clarification and transparency.
• Scenario Training and identification of good practices.

Knowing how to assert yourself quietly in a relationship

• Dare to ask and know how to say no when necessary.
• Scenario Based on real-life situations to anchor good practices, assessment and action plan.
• The keys to better cooperation

Develop self-confidence

• Transform difficulties into positive ones.
• Neutralize the impact of negative thoughts.
• Scenario Exercises to explore your obstacles and your resources.

Resolve conflicts

• Identify the sources of conflict.
• Practice how to resolve conflicts.
• Scenario Training workshop for conflict negotiation.

Negotiate on a daily basis with realism

• Adopt win-win behaviors.
• Practice building negotiated solutions.
• Scenario Behavioral, bodily and respiratory exercises and personal assessment.

Description

Every professional relationship goes through moments of tension and conflict. This comprehensive training in assertiveness allows you to practice asserting yourself positively in your relationships and to draw from within yourself the resources to deal with conflict situations generated by passive, aggressive and manipulative attitudes.

Who is this training for ?

Training objectives

Gain confidence and relational ease.
Exercise your authority with more diplomacy.
Limit your ineffective reactions in relationships.
Deal with the behavior of others fairly.
Know how to say no.
Formulate requests and criticisms in a constructive way.
Negotiate and cooperate more easily.

Training program

Take your own assertive photograph

• Better understand your assertive relational style.
• Recognize passivity, aggressiveness and manipulation.
• Implement assertive practical keys.

Respond to destabilizing behaviors

• Know the 4 dragons of passivity, the appropriate parades.
• Deal with aggression using bodily techniques.
• Recognize and defuse the manipulations of everyday life.

Express constructive criticism

• Prepare your criticism with 'levels of openness'.
• Practice how to formulate it assertively.

Know how to ask

• Prepare yourself mentally and physically.
• Dare to ask.
• Practice the different methodological steps.

Build your self-confidence

• Develop proactivity.
• Nurture self-esteem.
• Say no when necessary.

Develop emotional and physical stability

• Practice breathing exercises.
• Practice physical concentration.
• Manage tension

Dealing with innuendo and criticism

• Transform criticism into useful information.
• Understand and defuse misunderstandings.
• Acquire tools that allow clarification and transparency.

Resolve conflicts sustainably

• Locate the sources of conflict.
• Identify and remove areas of blockage.
• Practice how to get out of conflicts.

Develop negotiation attitudes

• Adopt win-win behavior.
• Practice building negotiated solutions.

Practice realistic role play

• Test your assertiveness with a role-playing actor.
• Anchor your new skills.

Description

This program does not train you to become a coach but offers you to rely on your resources to optimize your choices and actions, use your own room for maneuver to adapt to reality and the frequent changes encountered in the universe of work, and not to suffer them.
It allows you to fully commit to a process of continuous progress and ensure the development and expression of your personal skills.

Who is this training for ?

Training objectives

Mobilize your energy in a constructive way.
Reduce your resistance to change.
Act with flexibility rather than constraint.

Training program

Coach yourself to bounce back better

• Decode your emotions.
• Direct your thoughts and reflection in a constructive way.

Drawing your energy from where it is found

• Rely on your intrinsic motivations.
• Compass to guide your choices and actions.
• Align your daily efforts with a view to the future.

Build your objectives step by step to achieve your goals

• Draw your objectives in a constructive and creative way.
• Put your resources to the benefit of your success.
• Identify the limits not to be exceeded in the flow of 'action.
• Open yourself to new potential.

Free yourself from your own brakes

• Thwart the feeling of failure.
• Representations that restrict the capacity for action.

See yourself in a new light

• Open yourself to more clemency towards yourself.
• Allow yourself to

Show yourself as you want to be seen

• Dare to use more transparent masks.
• Illuminate precisely what others cannot see.

Description

Who is this training for ?

Training objectives

Training program

Leading this particular life change

• Address positively the break with work, relationships and business.
• Identify changes linked to retirement: status; relationships; rhythms; activities.
• Identify and satisfy your fundamental needs: physical; social; intellectual.
• Leave with peace of mind, prepare to pass on your skills.

Prepare your life plan

• New environment, new family and social relationships.
• New relationship with time and search for one's own rhythm.
• New ideas for activities, leisure activities, volunteering.
• Formalize your life plan in the short, medium and long term.
• Harmonize your life plan with your personal values.

Develop harmonious relationships

• Tools and advice for managing relationships: everyday couples; elderly parents; grandchildren.
• Get out of loneliness.

Energize and maintain your memory

• Know the methods and tools to develop it.
• Train using methods and tools to develop it.
• As a group, we sincerely explore our hopes and fears to refine your life plan after retirement.

Description

Working together effectively certainly requires skills but also and above all the ability to interact appropriately with others. This skill is first worked on by becoming aware of one's behaviors, choices, resistances and feelings in the relationship in order to then be able to choose the most suitable ones and develop one's flexibility. The approach used in this training acts on 4 levels to achieve: greater lucidity in relation to one's behaviors and their impact on others; a higher degree of sincerity in one's relationships; an increased sense of personal determination, choices and responsibility; involvement and personal presence well suited to each situation.

Who is this training for ?

Training objectives

Assert yourself fully and serenely in your relationships.
Promote trust in your exchanges.
Adapt effectively to your interlocutors. Use the full potential of emotions.
Strengthen cooperative relationships.
Make choices and decide more easily.
Unblock rigid attitudes, sources of disagreement and inefficiency at work.

Training program

Understanding the fundamental principles of trust

• Be lucid with yourself.
• Speak the truth.
• Show personal determination.

Choose appropriate behaviors for your relationships

• 'How I act towards others; how others act towards me'.
• Know the behaviors and understand those of others.
• Choose behaviors that make the relationship more fluid.
• Identify the image we project to others

Increase your personal determination

• Identify your true responsibilities in a situation.
• Know how to choose rather than suffer.
• Get involved according to your choice.
• S' assert yourself in delicate or tense situations with determination.

Manage your feelings and emotions to improve your relationship with others

• 'How I feel towards others, what others feel towards me'.
• Update your feelings in relationships. Decode and accept those of others.
• Invest yourself in action while taking your perceptions into account.

Develop self-confidence to be more successful with others

• 'How I perceive myself and what I feel about myself.
• Develop your self-esteem.
• Overcome your personal rigidities.
• Highlight your deep personal motivations.
• Succeed in your changes by relying on a positive self-image.

Use the method daily

• Enter contact with greater ease.
• Practice more flexibility and agility.
• Express your feelings and emotions.
• Implement what you have learned throughout the training.

Description

Who is this training for ?

Training objectives

Training program

Evaluate your ways of functioning in the face of stress

• Know your 'stressors', your own warning signals.
• Diagnose your stress levels.
• Meet your needs to reduce stress.
• Scenario Self-diagnosis and brainstorming: each participant understands their own relationship to stress.

Learn to relax intellectually, physically and emotionally

• 'Relaxation' to be relaxed.
• 'Control of emotions' to stay calm.
• 'Signs of recognition' to recharge your batteries.
• Scenario Supervised practical exercises.

Break out of passivity and act positively

• 'Knowing how to say no' when necessary.
• 'Perception positions' to gain distance.
• Scenario Simulation exercises situation.

Strengthen self-confidence

• 'Permissions' to go beyond your limits.
• 'Reframing' to strengthen your positive self-image.
• Scenario Self-diagnosis and search for solutions personalized

Define and implement your success strategy

• Define your life plan.
• Develop your personal 'anti-stress' method.
• Scenario Setting up a success strategy for each participant from the 3 day report

Description

Self-esteem, the source of self-confidence, is a process that is nourished and cultivated throughout life. This training provides the means to gain confidence on a daily basis, a guarantee of professional efficiency and success. Numerous studies show, in fact, how self-esteem is at the heart of the performance of people, teams and entities. Better self-esteem provides more kindness, lucidity, self-awareness and is an invitation to accept and surpass oneself.

Who is this training for ?

Training objectives

Increase your self-confidence
Have self-confidence at work and express your qualities
Foster confidence among employees.

Training program

Appropriate the mechanisms of self-esteem

• Define self-esteem and self-confidence.
• Take stock of yourself.
• Cultivate your personal development process.
• Scenario Self-diagnosis and feedback: each participant is in terms of self-esteem.

Strengthen your personal foundations of self-esteem

• Get involved in your relationship with yourself.
• Develop a fair position in relation to others.
• Strengthen your sense of internal security.
• Scenario Directed positive visualization and individual presentation of your qualities

Self-esteem to develop your confidence

• Recognize your importance and uniqueness.
• Remain in agreement with your deep motivations and values.
• Act by achieving your goals and your life project.
• Scenario Personal assessment test and practical exercise on recognition signs.

Create a climate of trust

• Develop self-esteem in professional relationships.
• Strengthen the self-esteem of employees.
• Scenario Practical exercises on DESC tools and the NVC.

Description

Behind the rigor of the word procedure lies one of the keys to business organization. The procedures aim to clarify the roles and responsibilities of each person and the information circuits. Defining procedures precisely gives the company a lever for collective efficiency.

Who is this training for ?

Training objectives

Write the documents for a documentary system.
Structure the documentary system.
Prioritize the documents.

Training program

Clarify key concepts: processes, procedures, functions, tasks, etc.

• Frame the drafting of procedures within your mission and/or the business project.
• Identify the need to establish procedures by identifying the risks involved.
• Distinguish between what is necessary to describe and what is not.

Structuring the approach, prioritizing the documents and linking them together

• The main documents: general procedures; business procedures; operating methods.
• Prioritize the levels of documents.
• Establish the links between the documents.

Appropriate procedure design tools

• Flow diagrams, process diagrams, flowcharts.
• Decision tables.
• Make attractive presentations.
• Use different ways of model the documents.

Create and maintain a procedures manual

• Define the content of a procedure and put in place the drafting and management rules.
• Develop the procedure of procedures.
• Carry out a critical analysis of the existing procedures.
• Choose the right software to help with the design and representation of a procedure.
• Set up an organization to capitalize on know-how.

Description

This internship will allow you to better understand the difference in posture between your role as a professional expert and that of manager when you take up a position or occupy a dual function. You will learn to transfer your expertise and delegate to develop the motivation and skills of the team.

Who is this training for ?

Training objectives

Place yourself in your roles as manager and expert
Develop your sense of delegation
Adapt your management style to the environment
Strengthen your leadership to motivate the team
Manage delicate situations

Training program

Finding your position between management and expertise

• Know the three stages of development: expert, manager, leader.
• Understand your role as a manager.
• What is a manager? Qu is an expert?rnIdentify the different types of managers: directive, participative, benevolent, delegative.
• Clarify the components of management and expertise.
• Identify and overcome organizational and personal obstacles in the balance of the two roles.
• Exercise: rnReflection on the manager/expert balance required in his position using the

Develop the potential of your team

• Know the four degrees of autonomy of a team.
• Clearly identify the roles, skills and expectations of the hierarchy and collaborators.
• Learn to transfer expertise and to delegate.
• Find a management and communication style that meets your personality.
• Understand the personalities and needs of the team.
• Adapt your management style according to the context.
• Exercise: Self-assessment questionnaire on your management style.
• Scenarios: conducting a delegation interview using the management style appropriate to the personality of the employee.

Position yourself as a leader to succeed in both roles

• Distinguish the three levels of communication: meaning, process and content.
• Share your vision within the team.
• Prioritize and plan essential activities.
• Create self-motivation, enthusiasm and commitment.
• Motivation factors.
• Recognition.
• The area of ​​commitment for your employees.
• Define clear objectives.
• Exercise: Workshop: build your own vision.
• Role games: give signs of recognition in a meeting.
• Exercise: setting objectives.
• Position your team on the socio-dynamic matrix.

Managing difficult cases

• The main difficulties facing experts.
• Practice constructive communication and active listening.
• Integrate the emotion dimension into your communication.
• Exercise: Relational self-diagnosis.
• Role playing: constructive communication.
• Personal action plan: formalizing the action plans of each participant.

Description

Strengthen your managerial capabilities by developing a peripheral vision and a systemic approach. Deployment of evaluative and anticipatory approach processes: STAR modeling, support, involvement, regulation of points of view, autonomy and innovation, proactivity, participatory management.

Who is this training for ?

Training objectives

Anticipate and respond to events
Develop openness and listening skills
Establish managerial contracts
Promote diversity in the team
Promote autonomy in each person's work

Training program

Roles and responsibilities of management

• Foster peripheral vision.
• Understand reactions in situations of uncertainty.
• Manage personal resources.
• Exercise: Position yourself.
• Identify your management style.

1: Stay ahead of the curve

• Be proactive, anticipate events.
• Take initiatives.
• Respond to events.
• Manage personal resources.
• Exercise: Behavioral scenarios on professional cases: anticipate and respond to events.

2: Define your objective and your management space

• Implement a managerial process.
• Support rather than implement.
• Identify your real added value.
• Exercise: r nPuts into practice on professional cases of support for changes.

3: Implement the STAR® process

• S for Start: take a step back to develop a systemic vision.
• T for Think: analysis of possible scenarios.
• A for Action: planning and control of actions.
• R for Review: take stock of your action.
• Exercise: Organizational problem solving.

4: Develop your participatory management

• Develop your openness and listening skills.
• Integrate teams into decision-making.
• Know how to make effective operational decisions.
• Exercise: Practical applications on professional decision-making cases.

5: Ensure involvement of your teams

• Understand and integrate employee feedback.
• Decode and play down negative interpretations.
• Take responsibility: establish managerial contracts.
• Exercise: Putting managerial contracts into practice.

6: Develop your diversity management

• Know how to include divergent opinions.
• Respect individual differences.
• Resolve disagreements through an exchange process.
• Exercise: Puts into practice on professional regulation cases.

7: Develop your scalable management

• Identify and use the expectations of your employees.
• Define and implement areas of autonomy to promote development.
• Motivate by " preferences ".
• Give free rein to new experiences.
• Exercise: Practice on a professional case of team problem solving.

Description

Speaking is key to communication. By considering what good speakers do, what speaking tasks can be used in class, and what specific needs learners report, teachers can help learners improve their speaking and overall oral competency.

Who is this training for ?

Training objectives

help students to develop communication skills
speaking and pronunciation Encourage your students to improve their listening, speaking and pronunciation skills outside class with Speak Now Online Practice

Description

Generation Y entered the professional world with its own specificities. Effectively managing 20/30 year olds requires understanding intergenerational differences. This course proposes adopting a posture particularly suited to this generation, that of the manager-coach

Who is this training for ?

Training objectives

• Understanding intergenerational differences
• Find a managerial posture based on Y’s expectations
• Support rather than impose and give meaning to the mission
• Develop the autonomy and motivation of the new generation
• Communicate on a daily basis and in the field

Training program

Understanding the 20/30 year old generation

• Awareness of transgenerational differences.
• Generation Y.
• Their expectations.
• Their positioning.
• The relationship of this generation to work and to the company.
• Understand the motivations of the new generation in relation to the company.
• Integrate the relational modes of the Y.
• Generation Y's relationship with hierarchy and authority.
• Exchanges Sharing experience: individual cases.

Be recognized as a “manager coach” by your young colleagues

• Propose a flexible environment.
• Find a suitable posture taking into account the expectations of the Y.
• Support rather than impose.
• Give meaning to the mission.
• Take the time to explain the issues.
• Use the difference to strengthen the relationship.
• Know the motivational levers.
• Exercise Using the RPBDC grid (Actual - Problem - Need - Request - Contract).

Be recognized as a “manager coach” by your young colleagues

• Propose a flexible environment.
• Find a suitable posture taking into account the expectations of the Y.
• Support rather than impose.
• Give meaning to the mission.
• Take the time to explain the issues.
• Use the difference to strengthen the relationship.
• Know the motivational levers.
• Exercise Using the RPBDC grid (Actual - Problem - Need - Request - Contract).

Producing with 20/30 year olds

• Invest in skills.
• Continuously optimize processes by adopting a systemic approach.
• Develop the autonomy of your employees.
• Control without ingesting.
• The Agile model.
• What does it bring? How to use it effectively?
• Exercise Manager to through socio-dynamics: positioning of your team on the socio-dynamic matrix.

Motivate 20/30 year olds

• Establish a give-and-take relationship.
• Offer a fair and individualized salary.
• Provide a clear and logical delegation framework.
• Adopt a new managerial posture.
• Role play Understand individual motivations through a communication model.

Managing conflicts facing 20/30 year olds

• Recognize what a conflict can be for 20/30 year olds.
• Do not fight against difference but build with it.
• Move towards resolution together of conflict.
• Possible intervention of a third party.
• Exercise Approach to the Karpmann triangle.

Communicate as a coach with 20/30 year olds

• Communication on a daily basis and in the field.
• Adopt a direct style.
• Communicate face to face AND online.
• Game role Work on communication channels and management styles.

Description

This course will allow you to acquire specific facilitator skills, skills that have proven their ability to increase productivity, build better action plans, make more relevant decisions and extract better quality information.

Who is this training for ?

Training objectives

Acquire the skills and techniques of the facilitator
Increase the productivity of your team
Define an effective action plan
Acquire facilitation tools such as listening
Resolve group dysfunctions

Training program

Facilitation: general

• Define facilitation.
• The facilitator, transmission belt and cohesion factor.
• Role of the facilitator: A guide, a shepherd, a captain?
• The facilitation cycle: listen, stimulate, involve, organize.
• Create a protected and facilitating environment.

The attitudes of the facilitator

• Stay focused on results and objectives.
• Give clear and concise instructions.
• Overcome common facilitation obstacles.
• Develop self-awareness.
• Assess facilitation styles.
• Be consistent; reduce psychological stress.
• Overcome reluctance to facilitate.
• Develop emotional neutrality.

The facilitation tool - Listening

• Know the stages of team development.
• Define the roles and responsibilities of participants.
• Collect data beforehand for optimal results.
• Control the flow, not the content.
• Manage individual and collective emotions.
• Listen to discern emotional content.
• Rephrase and reframe to more clarity.
• Transform active listening into facilitating questions.

Facilitation techniques

• Create a highly productive climate.
• Identify passive indicators.
• Manage aggressive behavior.
• Maintain an assertive atmosphere.
• Highlight the dysfunctions of the group.
• Resolve the problematic behavior of a participant.
• Quantify the typical dysfunctions of the behavior.
• Create a personal facilitation action plan.
• Put in place the necessary checkpoints and milestones to ensure complete monitoring.

Description

This internship will teach you how to respond to problems, emotions and other stressors that arise in your professional life. Case studies and scenarios will allow you to better understand your stress in order to regulate it and use it in a constructive way.

Who is this training for ?

Training objectives

Understand the three levels of stress
Identify your own stress factors
Practice breathing and relaxation techniques
Develop your assertiveness and self-esteem
Improve your personal organization and management of priorities

Training program

Assess stress levels and factors

• Definition, reaction and symptoms of stress (bodily, emotional, intellectual and behavioral).
• Understanding reactions to stress: the three brains.
• The three stress levels: alarm, resistance, exhaustion.
• Identify your own personal and professional stress factors.
• Know the stages of change and the associated stress.
• Exercise: Brainstorming.
• Self-diagnosis of stress level.
• Identification of stressors at work.

Know stress management techniques

• Cognitive approach: "limiting" beliefs, injunctions and permissions.
• Emotional approach: empathy, positive anchoring, visualization and respect for fundamental needs.
• Approach body: breathing, relaxation, stretching and body practices.
• Behavioral approach: internal "spontaneous" drivers and conflict management.
• Approach to relational games with the Karpman triangle: persecutor, savior and victim.
• Learn how to cope.
• Exercise: Practice of breathing and relaxation techniques Role play on coping; Conflicts.

Increase your resistance to stress: develop an effective strategy

• Life positions: learning to value yourself.
• Increase self-esteem, affirmation and self-control by defining your values, qualities and skills .
• Verbal and non-verbal communication in the service of assertiveness.
• Understanding and repositioning your behavior under stress (attack, flight, withdrawal, submission and dominance).
• Prepare for confrontation.
• Improve your professional and personal organization for better management of priorities.
• Define your anti-stress organization.
• Exercise: rnConfrontational situations to train yourself to emerge positively.
• Self-diagnosis.
• Collective debriefing.

Description

This training will allow you to evaluate your sensitivity to stress in the face of different sources of pressure, to transform it into positive energy. You will train yourself to channel your stress through emotional intelligence and reduce it by adopting assertive behavior.

Who is this training for ?

Training objectives

Identify the main factors of pressure and stress
Evaluate your level of stress and your resistance to change
Channel your stress through emotional intelligence
Master relaxation techniques
Develop your assertiveness to reduce pressure

Training program

Define pressure and stress mechanisms

• Definitions of pressure and stress.
• Do not confuse symptoms, causes and consequences.
• Coping strategies.
• The notion of Coping.
• Exercise: Analysis of situations (films) and creation of a map of pressure factors.

Evaluate your stress

• Become aware of the effects induced by pressure.
• Psychic, psychological reactions and attitudes.
• Identify your stressors.
• Spot your signals alert.
• Get out of your "comfort zone".
• Understand your resistance to change.
• Exercise: Self-diagnosis: evaluate his stress.

Channel your stress through emotional intelligence

• Understand emotional "fears".
• Control your automatic stressful thoughts.
• Control the process of self-control.
• Change your emotional habits.
• Analyze key behaviors in destabilizing situations.
• Defuse our emotions.
• Manage stress of emotional origin.
• Exercise: rnSelf-assessment test of emotional processes.

Transform your stress into positive energy

• Acquire physical and mental relaxation techniques: breathing, gestures, positive visualization.
• Establish anti-stress communication.
• Improve your listening skills to avoid escalating stress. stress.
• Exercise: Practical exercises to practice physical and mental relaxation techniques.

Assertiveness to reduce pressure

• The five resource dimensions.
• Better understand your relational style.
• Feeling in relation to your own image.
• Comfort zones, risk, panic.
• Exercise: Self-diagnosis of assertiveness.
• Identification of your own obstacles to self-affirmation.

Reduce the impact of stress on yourself

• Assertiveness and adaptability.
• Neither hedgehog nor doormat.
• Respect yourself and respect others.
• Neutralize the impact negative thoughts.
• Practical keys that strengthen your assertive attitude.
• Exercise: Realistic scenarios of a real-life problem.

Design a personalized action plan

• Define and identify the actions to implement to moderate your own stress.
• Transform your stress into positive energy.
• Exercise: Build your own action plan then anchor it in an operational strategy.

Description

Faced with multiple professional constraints, it is important to maintain your personal balance. This course will help you better understand your resources, improve your lifestyle and prevent physical and psychological risks, all elements to act with serenity and efficiency.

Who is this training for ?

Training objectives

Adopt good eating behaviors
Respect your biological rhythms and sleep
Reduce fatigue through good posture at work
Prevent musculoskeletal disorders
Understand stress factors and emotions
Develop a positive attitude

Training program

Clarification of the concept of health

• WHO definition: health is not the absence of disease.
• The concept of well-being.
• Identifying your needs.
• Identify risky modes of operation.
• Collective reflection Collective discussion on behaviors that could be harmful to one's personal balance.

Improve your eating behaviors

• Adopt good habits.
• Balance your diet.
• The role of vitamins in the body's defense.
• Keep the dimension of pleasure.
• Addictions.
• Case study Composition of menus according to the needs and constraints of each person.

Know your biological rhythms and the sleep mechanism

• Biological rhythms and working time.
• Detect signs of fatigue.
• Friends and enemies of sleep, the rules to respect.
• Exercise: Relaxing and regenerating exercises.

Improve your posture at work

• Develop your kinesthetic perception.
• Good postures.
• Improve your sitting position.
• Eliminate tension to reduce fatigue.
• The impact of new technologies.
• Exercise: Detect tensions and eliminate them.

Prevent musculoskeletal disorders

• Identify the most common signs.
• Act with less effort and more efficiency.
• Prevent visual problems.
• Exercise: Joint flexibility.

To manage stress

• Understand stress and its impacts on health.
• Identify stress factors and their profile.
• Know how to say no.
• Exercise: Anchoring, mobility and breathing exercises.
• Role plays to learn how to say no effectively.

Tame my emotions

• Recognize my emotions and give them meaning.
• Express emotions appropriately.
• Role play Identify situations where emotions generate stress.
• Channel them and express them appropriately.

Adopt a positive and confident attitude

• The impact of positive thoughts.
• How to cultivate positive thoughts.
• Build self-confidence.
• Exercise: Exercises from actor training to strengthen self-confidence.

Description

This course will allow you to understand the mechanisms of violence and aggression, and to integrate internal and external techniques to prevent explosive and stressful situations. You will learn in particular to practice assertive communication taking into account the personality of your interlocutor.

Who is this training for ?

Training objectives

Know the mechanisms of violence and aggression
Adopt bodily and verbal postures to deal with aggression
Reframe and maintain a positive relationship
Preserve your energy and motivation

Training program

Control your emotions

• Identify the different types of emotions.
• Know how to react "cold".
• Adopt a professional attitude.
• Confront uncontrolled situations.
• Techniques for controlling your emotions.
• Exercise: Mapping emotions in the face of situations encountered.

Understand the conflict process: from aggression to action

• The influence of emotions on behavior: the instinctive, affective and cognitive brain.
• Analyze the processes of dominance and submission: life positions.
• Understand the issues and roles of the actors in the conflict: the drama triangle.
• Take a step back from conflict situations by deciphering internal motivations and behavioral habits.
• Anticipate the aggressiveness of your interlocutor: detect the messages of non-verbal and para-verbal communication.
• Know your strengths and areas of weakness in the face of conflict.
• Exercise: Self-assessment of his personality and behavior under stress.
• Analysis of these strengths and areas for progress.

Integrate physical and verbal techniques to confront violence

• No longer be destabilized thanks to the practice of body
• Increase one's availability and resistance in the face of conflict.
• Confront violence and intimidation using your voice.
• Control your emotions by finding balanced breathing.
• Communicate with assertiveness to deal with conflicts: hold your gaze, establish your territory.
• Get out of a conflictual relationship through positive verbalization.
• Exercise: rnLearning bodily and communication techniques in role-playing games to deal with aggression.
• Learn to maintain leadership in conflict situations.

Learn to channel and transform aggression

• Understand your reflex attitudes towards conflict (attack, flight, withdrawal).
• Maintain positive relationships by respecting your aggressor's point of view.
• Use the language adapted to each type of personality to establish a constructive relationship.
• Identify the level of stress of your interlocutor to respond effectively.
• Practice positive reframing to keep the control of the situation.
• Confront daily conflicts while preserving your energy and motivation.
• Role play Scenario in subgroups to manage aggressiveness in depending on the personality of the interlocutor.
• Action plan.

Description

Managing patient aggression and violence is as much part of the well-treatment of users as it is part of the prevention of PSR among professionals. It is by better understanding the different mechanisms of this violence that we can try to prevent it and deal with it.

Who is this training for ?

Training objectives

Understand and analyze the processes and factors of aggression and violence
Acquire techniques for managing situations of violence and aggression
Understand aggression in a support and care environment
React professionally using empathy, listening and self-affirmation
Using Non-Violent Communication (NVC)

Training program

Better understand individual representations

• Conflictful relationships.
• Aggressiveness at different ages of life.
• Receiving aggression: what in us is affected » by aggressiveness? By violence? First explanatory avenues.
• The sources of conflict in communication.
• Scenarios Scenarios listening and not listening.

Understand the specificities of aggressiveness in the field of care

• Aggression in support and care settings.
• The consequences of manifestations of violence on care.
• Aggression and relationships within the team.
• Preventing violence.
• Scenarior nAnalysis of situations by alternately putting oneself in the shoes of the professional and the person being supported.

Being able to find your relational style to prevent conflicts

• Find your position: empathy and self-empathy, self-affirmation.
• Say your negative feelings.
• Develop
• React professionally and not as in everyday life.
• The notion of ethics.

Put new communication tools into practice

• Communication to prevent conflict.
• Different forms of communication: verbal, non-verbal, written, oral, etc.
• The quality of listening .
• Attitudes to favor: physical attitude, look, touch.
• Discover Non-Violent Communication (NVC).
• Scenario Practical exercises on communication.
• Implementation of NVC.

Identify the expected practices when faced with a situation of violence

• Manage a violent situation.
• Attitudes to favor: instructions, what to say to the violent person, how (and who) to call for help.
• Human support for professionals who are victims of violence.
• Collective reflection Discussions around clinical examples taken from practice in the field.

Description

This theater workshop will allow you to develop, thanks to acting techniques, your self-confidence, your verbal and physical ease in professional situations such as conducting an interview or meeting, an oral presentation internally or externally, and improve your daily relationships.

Who is this training for ?

Training objectives

Work on your body anchoring and your breathingDevelop your strength of conviction orallyExpress yourself with fluidity and know how to listen in the exchangeHarmonize your verbal communication and your gestures.
Overcome your stage fright and better manage your emotions

Training program

Develop your presence and charisma

• Breathe effectively.
• Develop your body awareness.
• Acquire a good grounding.
• Present yourself positively.
• Exercise: Technical exercises on breathing, grounding, posture, gaze.
• Self presentation.

Be convincing and know how to make yourself heard

• Speak with authority and commitment.
• Identify and convey a key message.
• Develop your strength of conviction.
• Master the basic rules of rhetoric: have an objective, adapt to the audience, structure your speech.
• Exercise: Defend a point of view.
• Three minutes to convince.
• Tell a fable in your own words.

Develop your verbal fluency

• Master the mechanisms of eloquence to express oneself freely.
• Develop your sense of improvisation and creativity.
• Be attentive to improve your response.
• Know how to generate interactions with your interlocutors.
• Exercise: Theatrical improvisation exercises.
• Training on the basic rules eloquence.

Gain self-confidence and ease

• Identify your personal qualities.
• Adopt an effective relational posture.
• Know how to synchronize with others.
• Dare to share your opinion.
• Exercise: Exercise: "mirror".
• Life positions.

Develop your physical comfort

• Acquire better bodily expression.
• Develop your non-verbal communication.
• Harmonize your verbal communication and gestures.
• Dare to be creative and accept being looked at.
• Exercise: Statue game or "image theater": work on creativity in a group.
• Energizing exercises and bodily expression.

Know how to manage your stage fright

• Control your breathing to better manage your emotions.
• Overcome your stage fright through positive visualization.
• Use your gaze and interaction distance to find your comfort zone.
• Focus your attention on your message and your interlocutors.
• Scenario Speaking exercises in front of the group on a chosen theme.

Establish an individual assessment

• Understand your communication preferences.
• Integrate the way you are perceived by others.
• Define your strengths and areas for improvement.
• Exchanges Develop individual progress objectives.

Description

The concept of MOOCs (Massive Open Online Courses) seems interesting in terms of personal development. It remains to define the way of integrating them into the world of professional training, this is the problem addressed by this training.

Who is this training for ?

Training objectives

Describe the different types of MOOCs and identify their strong points
Integrate educational issues
Build a training system integrating MOOCs
Support employees
Bring the system to life and evaluate it

Training program

The different types of MOOCs and their strengths

• What is a MOOC (Massive Open Online Courses)? The different types of MOOCs: participatory MOOCs and transmissive MOOCs.
• The existing offer: French-speaking MOOCs, English-speaking MOOCs, SPOCs (Small Private Online Classes).
• The differences and points of convergence of e-learning and rapid learning MOOCs.
• The subjects processed by MOOCs.
• The most famous MOOCs.
• Where to find information? Portals, university sites, etc.
• Demonstration Presentation of MOOCs. portals and existing MOOCs, analysis of existing offers.

Integrate educational issues

• The different educational models.
• The theory of social learning (Social Learning Theory): observe your peers, imitate models of behavior.
• Pedagogies MOOCs and their particularities.
• The constraints generated.
• Exchanges Discussions on the different pedagogies of MOOCs.

Build a training system integrating MOOCs

• Possible subjects.
• Technological constraints.
• MOOCs and training legislation.
• How to rely on Existing MOOCs? The link with traditional training.
• Direct costs and hidden costs.
• Demonstration Presentation of a mixed system.

Supporting employees

• Upstream: the necessary internal marketing.
• Promote the benefits for employees.
• During the MOOC: time management.
• Motivate to overcome periods of discouragement.
• After the MOOC: monitoring and coaching.
• Offer additional training.
• Exchangesr nDiscussions around employee support.

Bring the system to life and evaluate it

• The important indicators to monitor.
• The conditions for the success of the project.
• The different levels of evaluations to put in place.
• The appropriation of acquired knowledge.
• Updating the system.
• Demonstration Presentation of examples of indicators.

Description

There are as many sources of stress at work as there are professional situations. Stress and anxiety can be the cause of many problems, both in a professional and personal environment. Loss of productivity, self-confidence, drop in motivation, etc. are the symptoms most frequently encountered in business. This stress management training program at work will allow you to better understand how stress works and its consequences on our activity. At the end of this course, combining discussion and practical exercises, you will master the techniques to reduce or control it in your daily life.

Who is this training for ?

Training objectives

Understand the mechanisms of stress at work to better manage it, understand awareness of the impact of stress on your work
Develop your abilities to express yourself and assert yourself in stressful situations
Master the techniques to manage your stress at work
Know how to step back to approach professional situations differently, by relaxing

Training program

Introduction to stress management training: understanding how stress works at work

• Identify the sources and level of stress in business
• Know the definition of stress and how it works

Understand your stress and its sources on a daily basis

• integrate the essential notion of relaxation: express and dynamic relaxation
• Identify the aggravating factors of stress
• Understand the consequences of stress on our body and our environment
• Understanding the role of emotions in the manifestation of stress
• Identifying sleep disorders

Apply techniques to manage and overcome stress

• Learn to better control your emotions on a daily basis
• Master verbal and non-verbal communication
• Know how to manage a difficult situation and accept criticism
• Understand your mode of operation and your needs
• Learn to better cope with change and know how to take a step back
• Know how to manage a tense situation with a colleague

Recognize the benefits of stress training for you and your business

• Increase productivity by avoiding stress-related energy loss
• Live better at work by managing your stress effectively
• Know yourself better by understanding what generates stress and worry in one's work
• Exchange, work and collaborate effectively

Description

Arguing well in your professional environment is a formidable weapon for influencing the people and teams around you. This training allows you to master argumentation techniques, strategies and soft skills in order to sell your ideas and convince your interlocutors.

Who is this training for ?

Training objectives

• Identify the basics of communication and obstacles
• Master factual argumentation techniques
• Learn to adapt your argument to your interlocutor
• Sell your ideas and convince your interlocutors
• Listen and respond to comments

Training program

General principles of communication

• Identify the basics of communication and the obstacles.
• The factors of argumentation.
• The basics of persuasive communication.
• Human factors and their interactions.
• Practical work

Techniques for arguing

• Use factual argument.
• Structure explanations.
• Strengthen demonstrations.
• Promote deductions.
• Support your power of persuasion through behavioral argumentation.
• Learn to adapt your argument to your interlocutor.
• Build trust to promote persuasion.
• Adopt behaviors that ensure listening and understanding.
• Practical work

Techniques to convince

• Know how to question your interlocutor.
• Listen and respond to comments.
• Anticipate objections and questions.
• Defend your ideas with conviction.
• Know how to make concessions.
• Practical work

Elements of audience support

• Understand the defense and stress reactions of your interlocutor.
• Adopt assertive behavior.
• Locate the obstacles to development.
• Identify “withdrawal” behaviors based on personality types.
• Recognize the “survival” of your interlocutor.
• Support your interlocutor to move into “growth”.
• Meet the expectations and needs of your interlocutor by adapting your behavior and your language.
• Use the right words to avoid blockages.
• Be in sync with your interlocutor.
• Practical work

Description

This FranklinCovey training, based on the work of Stephen R. Covey, offers a new approach that operates on the levers of personal and interpersonal effectiveness.

Who is this training for ?

Training objectives

Ensure personal responsibility as a manager.
Clearly define your mission and manage priorities as a manager.
Foster the creation of a climate of trust within the team.
Guide your team towards collaboration synergistic.
Cultivate your maturity as a manager.

Training program

Cultivate a proactive approach

• Use your management skills to overcome obstacles.

Clearly define your goals

• Clarify your mission and focus on the essential priorities of your role as manager.

Give importance to priorities

• Improve your management productivity by prioritizing what is most important before what is urgent.

Adopt a win-win mentality

• Encourage the commitment of your employees by approaching managerial relationships from a perspective of mutual benefits.
• Conclude beneficial agreements with your employees.

Seek first to understand, then to be understood

• Foster a climate of trust by providing constructive feedback to your employees.

Put synergy into practice

• Find innovative solutions as a team by encouraging the confrontation of ideas.

Sharpen your skills

• Take into account the multiple resources of your employees to reveal their potential.

Implementation in a work situation

• A strengthening program.

Description

In a context of accelerated change and with a continuous search for excellence, people and teams increasingly need to be supported professionally to find within themselves the resources allowing them to achieve the objectives and performances they seek.

Who is this training for ?

Training objectives

Develop, through experimentation, personal coaching skills.
Progress in your coaching through practice and mentoring.
Achieve an intermediate level of coaching skills applicable to the world of businesses and coachees

Training program

Perceptions, beliefs and values ​​(3 days)

• Representations of the world and mental schemas.
• States of mind.
• Limiting beliefs.
• Working on beliefs and values.
• 1st approach on framing the request.

The GROW model and language (3 days)

• The phases of a coaching session.
• Coaching with John Whitmore's GROW model.
• Situating the session within the coaching process.
• The power of language:
• the coach's tool language
• the art of questioning.
• Develop your understanding with the MBTI ( Myers Briggs Type Indicator).
• Understanding the client's context with the systemic approach.

Paraverbal language and attitudes (non-verbal) (3 days)

• NLP (Neuro Linguistic Programming):
• origin and definition
• basic principles applied to communication.
• The contributions of NLP integrated into coaching:
• perception
• treatment process
• language.
• Use calibration to create a climate of trust and intimacy with your client.
• Improve the relationship with the coachee through synchronization.
• Impact the coachee's state of mind.
• The objective strategy serving the framing of demand.

Individual mentoring

• Recording of a real coaching session with one of his clients.
• Written transcription.
• Self-analysis according to the 8 ICF skills.
• Provision of these 3 elements to a designated mentor.
• One hour of telephone discussion with the mentor on his individual coaching practice.

Emotions and the body (3 days)

• The principles of emotional intelligence.
• The impact of emotional skills in coaching:
• the basis: self-knowledge
• the other 4 skills.
• The place of the body in self-knowledge and coaching.
• The first steps to becoming a professional coach:
• coach identity
• contract
• toolbox.

Description

Who is this training for ?

Training objectives

Training program